Customer service there is good but don't let that fool you. They sold me a car that absolutely had…read moreNO air conditioning whatsoever. I did buy it in the winter which is understandable but I called the owner to try and figure it out and he stated that he tested it in the garage (during the winter). So I don't think that would be an accurate testing plus to add onto that, make sure that you can get the AC warranty if you decide to come here (don't recommend doing so anyway). Yea I did get the warranty and I thought the ac was a part of it and guess what IT WASNT. I'm thankful for the car but they could've done better ways that I wouldn't have to go through hoops trying to figure out why and how they didn't notice it in the first place. I'm genuinely upset because this could've been avoided if they would inspect their vehicles better. But that's just me I guess.

I bought a used car from them and cannot be more pleased with the quality of the vehicle, the…read moreservice, and the willingness to be helpful of everyone I dealt with. The pricing was very fair as well. I can only give them the highest recommendation. I would not hesitate for a second to purchase another vehicle from Hill's.

I purchased a supposedly certified 2020 vehicle from Coppus motors. This was a high dollar vehicle,…read moreand I expected it to run well and all buttons and everything to work. In a very short time like the next week, the gas kid would not close and then the same day, the car would not go into park. I had called the service department to let them know about the gas lid and then whenever I could not put it in the park.....I could get no service person to answer the telephone which made me very upset. The company did take. care of the gas lid and the parking buttonbut weeks later the car went from automatic into manual as my husband is driving down the road and then the next week it does it for me, which made me feel very unsafe about this car as we were going to travel across the country with . Also the button broke for rolling the window up and down passenger side window!!!! REALLY! I Took it back to the and they said it was our fault and we must've accidentally touched a button that caused this problem from slipping from automatic to manual. We never touched any as we were driving we were driving and keeping our eyes on the road. Then I wanted to trade for another vehicle of which it took forever to get any kind of value for this car I just purchased from them not too long before. Yes I lost everything with my trade in car and MORE! If you are deciding to go to this place of business, I'd be very very skeptical and be very aware of what you are getting into. I do not recommend this place to anyone. .

I took my restored Lincoln Town Car in to have it detailed...they waxed over grime. . I took it…read moreback and they used a Klay Bar. But only did the hood...plus they broke a small piece of plastic on the door. Plus inside windows were not done. I went to Eclyps and they did a great job. I left a message for John Coppus but he never returned my call.

I have purchased 3 new vehicles in the past 4 years from this dealership. Shaun, my salesman is…read moregreat to work with and there isn't a better service department anywhere. Cherie, in finance is great and always willing to help. To sum this up ......I keep going back to this dealer because of the wonderful employees they have.

Service Dept is not good / incompetent. I had an ongoing…read morepower steering issue for 3 years on my Ford I bought there. They were unable to fix the issue (either incompetent or unwilling). The Ford Company put a extended 10 year warranty on the power steering cause they knew they had an issue. The power steering completely went out (in year 11) and now Reineke Tiffin Ford wants to fix it for $2,650. If they would of did the right thing 3 yrs ago it was covered under extended warranty. Dave Bruns

We almost didn't drive over to Ohio due to reviews…read more However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle.

While I wouldn't call them scam artists, the sales process felt very much like dealing with a…read morehigh-pressure volume dealership rather than a business focused on customer relationships. My wife and I spent five days negotiating a deal on a Yukon. We secured financing, underwent hard credit pulls, and reached a final agreement around 3:00 PM on a Tuesday. We were told the deal was settled and were instructed to arrange transportation for my trade-in vehicle and send a deposit once shipping was confirmed. Within an hour, I had secured vehicle transport and informed the salesperson that my vehicle would be picked up the following day. I received no response until 9:00 AM the next morning, when I was informed that the Yukon had been sold the previous afternoon because my deposit had not been received in time. Technically, they may be within their rights. However, the reality is that my deposit would not have been seen or processed until the next business day anyway--around the same time I received their response. After five days of negotiations and being told we had a deal, it felt like our commitment meant very little. What made the situation even more frustrating was that they immediately attempted to sell me a different vehicle from their inventory rather than address what had happened. In the end, we were left with a hard credit inquiry, time and money spent arranging transportation, and no vehicle. Nothing illegal occurred, but the experience left us feeling like just another number rather than a valued customer. If all things are equal, I would strongly recommend taking your business elsewhere. A deal should mean something, and customers deserve better communication and follow-through than what we experienced.

A car salesman named "Don" (no longer there I understand) sold me a 2000 Pontiac Grand Am in 2005…read morewith 97000 miles. Right now, this car has 223,400 miles and sounds very good, the transmission seems to work fine, and the only problem is the driver side power window is not working making going around town mighty chilly. But our gas prices are $2.179 here in Virginia. This car is the best car I have ever driven! Don brought the car down from Edison to an empty parking lot on Morse Road for me to test drive. That is an exceptionally great salesman!

Process was very easy! Got the Ford Bronco Heritage Addition! ABSOLUTELY love it! Anthony always…read moregoes above and beyond to help us! Thank you so much!!

Tom and his team are world class. Highly recommend. Great service and awesome selectionread more

BUYER BEWARE…read more Summary: I purchased a used truck (and warranty) from Taylor Auto's Hyundai Dealership in Findlay. I was told that the truck had undergone a 172point inspection. The same day as the sale, thirty-two miles after purchasing the truck, the engine overheated, redlined and the check engine light came on. I did not even make it back home to Fostoria before this happened. This was caused by a coolant leak that Taylor Auto missed. Taylor Auto refused to refund the down payment & take back the defective vehicle. I purchased a used truck on Mar 22 2025 at Taylor Hyundai Findlay Auto. There were 3 criteria for my purchase. I wanted a pickup, that was less than 100k miles and I was led to believe that the truck was functional. The check engine light was not on nor was the engine overheating during the .5-mile test drive. I was told that the truck had undergone a bumper-to-bumper,172point inspection. I took that at face value. I didn't even check the coolant, brake fluid, engine oil level etc. I'm rather angry at myself for that. I blindly trusted the dealership that the vehicle was functional. That trust was broken when the engine started redlining. The engine redlining on the day that it was sold is inexcusable and means that the bumper-to-bumper inspection was either a lie or something was incompetently missed that resulted in a serious problem. Sunday [3/23] I found out that there is no legal recourse for used vehicles sold in Ohio, and by the evening I'd accepted that I'd been sold a defective truck. Tuesday [3/25] I realized I had not given Taylor Auto the opportunity to correct the situation. When I stopped by, I was informed that the general manager, Mr. Kimmel, was unavailable and was currently at a dealership in Lima. I met with Mr. Welsh the general sales manager, next door at the Taylor Auto Findlay Kia dealership. I showed Mr. Welsh and Mr. Siler [the Kia service manager who was also present] the video/pictures of the engine redlining. To the best of my memory the following was said. Mr. Welsh seemed to take offense to me saying that the truck "was clearly defective". He responded, "it's not defective, maybe it is just a small thing". Then he said, "sometimes even new vehicles need work done". He also said "We don't know if you did something to cause this"... An engine redlining is NEVER a "small" thing regardless of what led to it. I didn't think much at that moment about his new vehicles comment but in retrospect it's mildly disturbing for a general sales manager to make a comment like that. It was most likely made to downplay the seriousness of the situation. But if there is truth to his comment, I don't know if that is a reflection on Hyundai, Kia or just the Taylor Auto group in general. New vehicles should never "need work done"... His comment insinuating that between giving them a $9500 check and 32 miles later, I did something to cause the engine to redline is as insulting as it is foolish. Then we got in a disagreement about who would fix the truck as I am opposed to people I don't trust working on my property. I relented as that was the only possibility that Taylor Auto would cancel the sale & take back the defective truck. The truck was towed to Taylor Auto. Wed [3/26] I received a call from Mr. Ratliff, the Hyundai service manage. He reassured me that the 172point inspection HAD been performed and that the overheating was caused by a leak in the coolant system. This means there is no contestation that the truck was sold to me in a defective state. There was some good news. According to the people who did the 172inspection, the engine wasn't seriously damaged due to the redlining caused by the coolant leak they missed during the 172inspection... Tuesday [4/1] when I picked up the truck, I asked Mr. Ratliff how to set up a meeting with either Mr. Kimmel/Mr. Welsh. He couldn't tell me but promised to pass my request on to Mr. Welsh. 2 Days later I sent an email to Mr. Kimmel. It has been over a week [4/14] and I still haven't heard back. Apparently I was blown off. I won't do business here again.

Despite the awful reviews I still attempted to do business with Taylor of Findlay but every time I…read morecalled what I thought was the dealership, I somehow kept getting routed to a rude receptionist that seems to work from home. I live an hour away from this location and received a pre approval offer through my bank so I wanted more details before making that hour drive but she refused to let me speak to a sales associate so I will take my business elsewhere. Now I see why the reviews are so bad, I didn't even step a foot in the door and the customer service already sucks!!

Never filled the ac with freon after paying for services. Blows you off now and wont make it right…read more What a fucking joke.

Hired to do a rune up, no engine lights before the tune up. Didnt show up when he said. When he…read morefinally showed up and did the tune up after he finished it started misfiring. I contacted him immediately. He said he come look at it. Kept scheduling appointments and not showing up. This has been going on since the middle of March. He doesn't respond to texts. Very disappointed in company.