Customer service there is good but don't let that fool you. They sold me a car that absolutely had…read moreNO air conditioning whatsoever. I did buy it in the winter which is understandable but I called the owner to try and figure it out and he stated that he tested it in the garage (during the winter). So I don't think that would be an accurate testing plus to add onto that, make sure that you can get the AC warranty if you decide to come here (don't recommend doing so anyway). Yea I did get the warranty and I thought the ac was a part of it and guess what IT WASNT. I'm thankful for the car but they could've done better ways that I wouldn't have to go through hoops trying to figure out why and how they didn't notice it in the first place. I'm genuinely upset because this could've been avoided if they would inspect their vehicles better. But that's just me I guess.

I bought a used car from them and cannot be more pleased with the quality of the vehicle, the…read moreservice, and the willingness to be helpful of everyone I dealt with. The pricing was very fair as well. I can only give them the highest recommendation. I would not hesitate for a second to purchase another vehicle from Hill's.

I used to have respect for them and I would always recommend them to anyone but now I won't be…read morebecause I was friends with tom and this year I was at the mum festival and made a special trip to see him and soon as I said hi to him he turned around and walked away from me. So I to him that on Facebook and now he deleted me.so now I wouldn't recommend him or the dealership for their future purchases for automobile sales or service and the car show next year

I would like to Thank Cody Good and everyone else that helped us in purchasing a New Buick Encore…read moreGx. They are very easy to work with. Cody showed us how the instruments worked. This is the first time that has ever happened. I would encourage anyone to go to Bud's Chevy Buick. Again thank you. Tom and Mary Deardoff

Just bought my 2017 flat bed roll back from ricks , trucks beautiful! Drive it back from Ohio…read moreallllll the way back to California ! They indeed have some of the best tow trucks and tow truck bodies in the USA!

After getting a suspiciously high quote from another mechanic, I took my car and the quote to…read moreMeyer's. They fit me in on short notice, inspected my car, and confirmed that the previous mechanic was recommending approximately $2,000 in unnecessary work. I'll be taking my car to Meyer's from now on!

We have used their service twice now and have been impressed both times. They were quick to respond…read moreand handled the cars well.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

Since my purchase of an excellent 1964 Pontiac GTO in early 2016, my opinion of this company hasn't…read morechanged: this business is the polar opposite of the usual car dealer and I can say it was a 100% pleasure to deal with them. John and Greg (and the others there) were all about helping me make the right decision, answering all my questions and concerns and just making a normally-stressful situation anything but. Once I showed some interest in the car by telephone, they sent dozens of photos of the entire car, including blemishes. Even though I completed the purchase onsite, the photos sent to me ahead of time provided a very accurate understanding of the excellent condition of this car. After the sale they continued to provide excellent and professional service that culminated in shipping the car to California and later sending the Ohio title when it became available. In the automobile business I'm not sure it gets any better than this. See the photos I have posted. I just completed a 6600+ mile coast-to-coast trip in this car and had no problems.

This review is not timed correctly! I bought a car from them a few years ago, and has been nothing…read morebut a LEMON!! Sunk way too much money into the car. Do yourself a favor and NEVER buy something from Nelson Auto Group.

In May-June 2025, I took my 2020 Silverado in for a tire rotation prior to a cross country trip…read morefrom Ohio to California. I have had several previous appointments to change oil, fix a fan, etc. and was well satisfied with their service. While in California, I took my truck to a Firestone dealer I had service my vehicles when I lived there, to balance my tires because I felt a "thump, thump". They informed me that they were unable to find the lock key for my aftermarket rims to start the order, and we searched the truck everywhere and was unable to find them. Upon returning to Ohio, I took my truck back to Lima Auto Mall and explained that my lock key was missing. They were unable to find the lock key as well, even though I explained my truck was already searched by myself and the Firestone staff. I might mention that they inferred that I "overlooked" the location of my lock key, but they finally provided me with a similar key that would work. Having my oil changed in October, 2025, I was told that my aftermarket hub caps were noted to be damaged when they lifted my truck to change the oil. When I removed one center hub cap, I could see that the bottom of the outer hub cap was dented in. Firestone in California was unable to begin the tire balancing I asked for because they did not find the lock key. So when was this damage done? I say, when the tires were rotated, confirmed by the fact that they did not even return my lock key. I feel it was a "rush job" that was not completed with professionalism. I will be going to another Chevrolet dealer for my truck servicing and will need to buy my replacement aftermarket inner and outer hub caps. I normally am very understanding because my husband was an auto mechanic for decades, just FYI.

I took my car in to be looked at. $55 to look at and found nothing. I told them it didn't happen in…read morecold temps. Went back in warmer temps to be told they couldn't do anything, but make an appointment to get it in. Took it in at 3pm, called around 4p and told the issue. Paid $314 for the repair. Problem not fixed. I called on to notify them of the issue and the service guy hung up on me.

We almost didn't drive over to Ohio due to reviews…read more However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle.

While I wouldn't call them scam artists, the sales process felt very much like dealing with a…read morehigh-pressure volume dealership rather than a business focused on customer relationships. My wife and I spent five days negotiating a deal on a Yukon. We secured financing, underwent hard credit pulls, and reached a final agreement around 3:00 PM on a Tuesday. We were told the deal was settled and were instructed to arrange transportation for my trade-in vehicle and send a deposit once shipping was confirmed. Within an hour, I had secured vehicle transport and informed the salesperson that my vehicle would be picked up the following day. I received no response until 9:00 AM the next morning, when I was informed that the Yukon had been sold the previous afternoon because my deposit had not been received in time. Technically, they may be within their rights. However, the reality is that my deposit would not have been seen or processed until the next business day anyway--around the same time I received their response. After five days of negotiations and being told we had a deal, it felt like our commitment meant very little. What made the situation even more frustrating was that they immediately attempted to sell me a different vehicle from their inventory rather than address what had happened. In the end, we were left with a hard credit inquiry, time and money spent arranging transportation, and no vehicle. Nothing illegal occurred, but the experience left us feeling like just another number rather than a valued customer. If all things are equal, I would strongly recommend taking your business elsewhere. A deal should mean something, and customers deserve better communication and follow-through than what we experienced.

Horrible service. Forgot to order recall part, 3 additional calls to them where she said she'd call…read moreback over a period of over 2 months. Went to Raabe Ford who came and fixed within a week. Sale of car was fine so gave a 2 star instead of a 1.

Walked in the door, several employees walked right by me without any greeting what so ever. I…read moresuppose I wasn't dressed like I had money to spend. After several minutes of making direct eye contact with at least 6 employees and still NO "hello or someone will be right with you" I deliberately walked into one of the offices and stood there until someone finally said "sorry but you can't be in here" I chuckled and said "oh now you see me, after 15 minutes, just wanted to make sure, now I will take my business to Delphos Ohio where they don't mind selling a vehicle to a working man"