very dishonest business. will try to charge for no work. the owner has no knowledge of vehicles…read more far better shops in Upper Sandusky and surrounding areas. potential cus beware.

We were driving through Sandusky to get to Chicago when we experienced issues with our vehicle. Me,…read morebeing paranoid as usual, decided to pull of and find an automotive place to check out our car before we committed to the 5+ hours drive. After circling around the area, we stumbled upon Carlton's Service hoping for assistance. We spoke to a man named Paul who directed us to Rall's. We thank him very much to this day for sending us to Rall's--he even called to make sure we found the place. Rall's checked out our car politely and urgently. After realizing we might have a transmission issue, one of the mechanics came in and thoroughly explained the issue. Transmissions are a pain; a very expensive one. He explained that he could flush our systems but it may not make it better, in fact it could further damage the vehicle. He said he did not feel comfortable doing work to our car that he couldn't exactly pin point. They didn't even charge us for inspecting our car. Absolutely amazing men and service! I've never met more honest and genuine mechanics!

I decided to wait a couple months after my visit so I could keep from sounding angry , for I have…read moretaken the car here for several years. with good enough results..so this is not about their work as much as price..I can no longer believe they can get anything done for less than 250 dollars....not including parts, labor only ... since you can hardly find any replacement parts for anything less than $100 , plan on 350 plus tax or more minimum or about 400 dollars or more.... for any repair...I have no doubt they wont hesitate to be honest with you up front...my point is merely when you get into the 400 -500 plus range or more for anything....its your choice to consider alternatives

We had a flat tire after taking our daughter back to college. AAA dispatch tried to find us a tow…read moreservice company that would be able to take us the remaining 80 miles back home. There were a couple service companies that either had other calls or did not want to tow us the 80 miles. I can't say enough good things about Hensley's towing and recovery out of Bucyrus, Ohio. Once they received our info which actually came from the Ohio State Patrol, they reached us within 30 minutes. Jim, the tow driver, was awesome and helped immediately and got our vehicle back home. I really appreciate the service that Hensley's gave and the willingness to tow our vehicle the 80 miles on a Sunday evening when other companies bailed out.

I was traveling west to east coast and had a tire blow out on I 71. Had no idea where I was exactly…read morewas all alone and I called this company! They were amazing and so helpful. They were not able to do my tow (due to distance) but they referred me to a closer provider (two in fact) then directed me to the closet tire repair shop and a hotel (as it was 12am) talk about going above and beyond! Thank you for all your help