I needed to be seen for something and didn't want to go to an ER. It is likely a viral illness. My…read moreson and I had the same symptoms. When we arrived after booking our appointments online, we were promptly seen and triaged. The PA was thorough and conducted appropriate lab work. We left with appropriate care. This visit was much better than the first one I made with them. My son and I received great care. I would go back to them again for similar symptoms. When looking at their ratings versus other facilities in the area that were open today - they had the best ratings and once we arrived they got patients in and out quickly.

Staff and doctors are amazing. It's the now 3rd party billing that makes AFC horrible…read more The 3rd party billing is in a "different" country. And they've screwed up my families billing to many times to count. We have 2, yes two forms of health insurance. When you try to call to fix the issue, you can't understand what they are saying except for "that's your bill, pay now?" "We bill you, you pay" Avoid the medical billing shakedown from these 3rd party mobsters. They'll have you in collections for thousands over a aspirin that you never took. They do medical billing code like they are playing a game of bingo. AFC, if you want to be a better place, ditch the 3rd party mobsters and con artists. Staff and doctors are great, not worth dealing with a shakedown for your money because they have no idea how to bill your insurance.

The Doctor's Office is located in the Carilion Clinic Family Medicine building; located in a…read moremodern and very clean building on 3369 Colonial Avenue, with ample parking. I went today for my annual comprehensive physical exam and blood test. I arrived very early on a very cold morning day since I had the first appointment and the friendly receptionist let me in even though they still hadn't opened and proceeded to take my information. She then had me sit in the main reception room for a very short wait. My Doctor's Nurse came almost right away with a big smile and a friendly hello to greet me and take me to the examination room where she took my weight and blood pressure, which was excellent. She was so nice and hospitable that she embodies what the spirit of a Nurse should be. Shortly after, my doctor, Adrienne Kinsey arrived from her morning meeting to come see me early. She was very welcoming as well and proceeded to ask me some questions and complete my physical. She then took me to the laboratory for my blood tests. I waited in the waiting room for a short time and the lab tech came and took my blood. Everything went smoothly. Then I went to the Exit Desk station and another wonderful receptionist gave me the paperwork with all that was done to me today and scheduled me for next year's comprehensive. This place not only has a relaxed welcoming atmosphere, but absolutely everyone I had contact with was marvelous and so hospitable. I would absolutely recommend this place and Doctor for your Primary Care Physician.

My husband and I have been a patient of Dr Kinsey for several years, she listens and works with us…read moreon the best treatment needed whether X-Ray,test or whatever she thinks we might need, also Cindy her nurse is just a sweetheart.

Parking is as it is in any medical center... a long walk even with disabled placard. Make sure you…read moreknow what entrance and elevator to take. One size doesn't fit all. You'll save yourself a lot of time because the signs inside can be confusing. It's an old facility so it's easy to get lost. The staff is very friendly and helpful. Some people don't like older facilities. It doesn't have the bells and whistles the newer ones have but it's clean and functional so I don't have an issue with being here.

I have seen multiple doctors and have had wonderful experiences with most of them. I've had…read moresubstantial health problems in the past year and saw Dr. Dennison (neurologist), Dr. Maxymiv (ObGyn), and a gastro doctor (can't remember name). Dr. Maximum was amazing though infertility and my physicals and brought hope to us when we were feeling down through years of battling infertility. My PCP, Heather Ball, is located at the Valley View Office and has been the best doctor I've ever had. She stood up for me when other doctors were calling me crazy and kept searching for answers even when I wanted to give up. Without her, I wouldn't not be as stable as I am today and she truly was amazing to work with! I've enjoyed working with Lewis Gale as a whole!

They are terminally inept. The left hand has no idea what the right hand is doing! There at 9:00 am…read morebut they have no record of our visit.

The option to schedule an appointment is a complete joke. Also the fact there are no physicians on…read morestaff makes it more laughable.

I've been seeing a resident at LewisGale Physicians Family and Academic Medicine - Valley View…read more This is the worst health care i've ever received. A resident miscoded a visit Medicare should have covered but didn't. The resident's supervisor did not respond to my email in their system. The billing department said they'd help me on multiple occasions, eventually comprehending that it was miscoding, but they did not succeed. So I'm out hundred of dollars and haven't seen in a general practitioner in over a year.

After concluding a full visit complete with a follow-up appointment, I'm happy to report that I've…read morehad the most positive experience with Casey (PA-C) and other staff at this location, and I certainly hope this is just the beginning. ++ Casey was courteous, thorough, friendly, funny, knowledgeable, and patient. Mindy, medical assistant conducted the first part of my physical exam, then Casey took over the rest. She truly took her time and paid attention, and the visit couldn't have gone any better. Lab in the same building, and the staff was efficient and friendly. This was also the first time in a long time where a blood draw didn't cause massive bruising. Thank you! Appointment reminder phone call (and a message if you miss the call). Good-sized parking lot.

The staff are super sweet and down to earth!…read more I have to give a special shout out to a special nurse named Abigail who got 3 viles of blood from my small invisible veins on the 1st try! If you have small veins like me, ask for her! She's a wizard with a butterfly needle! So grateful!

Terrible Location. They are unable to answer even simple questions about how much an appointment…read morewill cost. That's when you're able to contact them. I called 10 times over a week period (to cancel my appointment due to them not giving information about how much it will cost) and my call was not answered even once. Try a smaller business that actually is interested in helping people instead.

The staff is always friendly and welcoming on my arrival for an appointment. Susan D.Soucieread more

Brandy Malcom, who works there out right lied on My Chart about my visit. If you go I strongly…read moresuggest you put your phone on record or take someone with you.