On a televisit, a family member's doctor told us to get a chest x-ray and send it to his office…read more What?! ....not sure how to proceed, but we are not going to clog the ER if we are not an emergency. Urgent Care does not take outside doctor's orders. So I called Carilion Crystal Springs Imaging. The phone manager listened and wanted to make sure I got the correct answer so she sent my call to the x-ray technician, Lisa. This lady was professional, knew protocol, was kind and confidence-instilling. Lisa is IT.....this is patient care. Within 3 hours after I called her, she had our doctor's order from another office in another city, my husband's x-ray was done and faxed to the ordering office and we had the emailed results as well. Kind and Good are the words that label this visit. I don't always leave the hospital feeling that way. Thank you, Lisa.

Bad customer service bad customer service bad customer service bad customer service bad customer…read moreservice bad customer service Bad customer service bad customer service bad customer service bad customer service bad customer service bad customer service Bad customer service bad customer service bad customer service bad customer service bad customer service bad customer service

This was the best medical experience I have had in a long time. The receptionists were so kind both…read moreover the phone and in person. Beth performed my ultrasound and she was so kind and knowledgeable. She took the time to explain everything to me before we started without me even having to ask. Highly recommend this place!

Carilion Clinic cannot seem to bill you. I received bills for my child and paid them. I then…read morereceive a notice from a collection agency that says that I still owe. I called to check on my status but I was told there was not bills outstanding. I continued to receive calls from the collection agency but I could not get details on what I owe. I requested my child's records and made sure I paid the bills for EVERY date she was there. There were no new dates or visits that there was not a bill accounted for that I received. I reported the system as a Hack because I could not find any bill or another date that my child had visited the hospital, and remarkability they found more bills. Carilion was able to send me some bills but NOT all bills and then sent me to collections because they cannot do THIER job. Not my problem anymore. This is not the first time they have tried to swindle money out of my family. NEVER again. I will not use Carilion. They will not see another dime of my money!!!

I am pleased to know that the Carilion Breast Clinic promptly responds to patient's needs and…read morethoroughly investigates each patient' issues and concerns informing them of results of exams in a timely manner.

I could not have found a better pain management doctor! I do not see Dr. Joyner himself, but I see…read moreMiss Lily and she is absolutely wonderful. I have had severe pain for several years now and they have taken care of it. The facility is always very clean and they even allow me to bring my emotional support animal. Everyone in the staff is very caring and compassionate and I highly recommend this business.

My daughter had to go there. The staff was very unprofessional. The wait was extremely long to be…read moreseen. I person even suggested she eat a tape worm to cure her crohns. They would not let me go back with my daughter during the first consultation and I am her advocate. Was very disappointed.

This place is great if you live in Botetourt or North Roanoke and you don't want to go to the main…read morehospital to imaging. They do mammo, bone density, ultrasound, cat scan and diagnostic imaging.

For residents of Botetourt County and the entire Daleville, Troutville area, medical services have…read moretaken far too long to find us. The past two years I have been having mammograms done at the Lewis Gale Imaging Center in Daleville. Convenience as well as outstanding professionals are what you will find at this office which is why I have given it a five star rating. Why drive all the way to Lewis Gale Hospital for your imaging needs when you can get medical services right here so close to home!