I will give this doctor a 0. He is the most uncaring doctor I have met. I have had 3 sinus…read moresurgeries already and my cat scan showed I have a sinus infection on the right side and he wanted me to us a compound mixed medication to put up my nose which I already felt uncomfortable with but also insurance wouldn't pay for the kit needed so I asked for a regular medication and he said no either do it or have another surgery. So since you care that little than I don't need you as a doctor. You are very uncaring. No I won't have a fourth surgery I'll find a doctor that cares. Good bye!! I wouldn't add a star at all but had to add at least one or couldn't post but you get a 0 for me.

DO NOT GO HERE!!! My 11 year old daughter was seen here in November 2023. I provided her insurance…read morecard at the time of the visit as well as paid her $70 co-pay. Then I received a bill in the mail a month later from the office for $600 and it showed they didn't even bill her insurance! So I spent hours on the phone with her insurance to which I find out there is no claim from the doctors office at all!!! (They never submitted a claim). I've called the doctors office twice, TWICE since then verifying they have her correct insurance and asking them to PLEASE do their job and bill insurance!!!! Each time I'm told "well, we have her insurance on file but I'm not sure why we never billed it". Now it is 70 days past due and on my credit!!!! I'm seriously at a loss of what to do. The office staff won't do their job and bill our insurance so they just keep sending me the same $600 bill that I refuse to pay because sure WE HAVE INSURANCE that I pay ALOT for!!!! Horrible way to run a practice! Luckily we did not move forward with the procedure my daughter needs done with them (we are going somewhere else) because this place is nothing but a nightmare!!!!! Do not get wrapped up in this mess!!!!!!!

Dr, Cox has retired. After years of dedicated service as an ENT, he is going to try enjoying the…read more life of a retired person. I have been assured that the clinic has added others who maintain the excellent tradition.

Dr. Cox referred me to another physician because he could not determine a diagnosis. His referral…read moreincluded a copy of my x-rays. In the folder, he had hidden a letter to the new physician with some very nasty comments about me, and you can take my word or not that they were NOT true. My disgust with him is that he did not have the decency to say these things to my face, but referred me as if everything was fine. He knew what he stated was a lie, and I'm sure that is why he never confronted me. This guy has NO MORALS and NO ETHICS, and NO COURAGE! But, he's fine to treat something simple.

Went here for outpatient surgery…read more The good: Dr. Mansfield is a no-nonsense knowledge ENT surgeon. He was able to diagnose an issue that 6 other dentists and oral surgeons missed. The staff is very friendly and personable. I can tell there are a lot of "regulars" and they and they treat them like old friends. The procedure itself was kind of terrible but the doc did his best to be fast and efficient. I could have gone under if I insisted but it only lasted 5 min instead of an all day recovery. The bad: Despite scheduling the procedure 6 weeks out they didn't plan to give me details (time?!/ whether I needed a driver, etc) until the day prior. This makes planning for help difficult if you are single and have a working spouse. I called several times and while everyone was polite, I was often on hold for a while and was disconnected a few times Day of the appointment I arrived 15 min early and still waited an hour past my apt before I went to the back. 2 hour visit for 5 min procedure Overall I give them 4 stars. The staff and doctors who need to be excellent are just that. If the office experience wasn't so frustrating they would get 5 stars.

Well, received a diagnosis for an ailment which started prior to the pandemic and during the time…read morewhen physicians were not seeing patients, but being paid to talk for ten minutes online. After a VNG, Videonystagmography, still cannot tell you whether I know what is wrong. Mrs. Mehta, believe that is her name, I do not recommend. She was the final person on the chain of who I saw during two visits. What happened to the physicians? What ailments warrant seeing one of them instead of Mrs. Mehta? Don't intend to return and the symptoms are still present.

This doctor retired at least 2 years ago. Was my E.N.T. for several years. I liked him a lot. He…read morealso did a rhinoplasty and septoplasty on me.

Dr Crossley is an amazing Doctor. He is kind, knowledgeable and his staff is very friendly. The…read moreoffice does all it can to get people in either the same day or next day. His office is open 9 to 4 Monday through Thursday and 9 to 12 on Friday. He's part of Cone health but does not use epic at this time. If you're having hearing loss he will help you get a hearing test the same day as your appointment and go over the results with you!

We arrived at the desk with 5 minutes to spare and instead of annoyance the team was welcoming…read more Our appointment was on time and the Physician spoke with my child, the patient. She was also welcoming of my daughter with special needs! Plus. She was great to get us right in to the audiologist and help us to rule out concerns. I had also had trouble with the forms and instead of being dismissive they laughed with me and understood. I'd highly recommend coming here!

Service was absolutely abysmal and dangerous - review from an existing patient who will never…read morereturn. I have been an existing patient at Raleigh Capitol for a few years now. I have a rare genetic condition that affected the development of my ears (noted on file), so my ears are physically sensitive due to extreme scarring from multiple surgeries. This is to keep in mind when evaluating whether you would want to go to this office. The other Raleigh Capitol offices have been great...not this one. But the treatment I received was so poor that I cannot trust their offices with my hearing aids ever again. The women at the desk seemed completely unaware about how hearing aids function on a basic level to where it was frustrating. They did not seem to realize how ridiculous of an ask they were asking. I didn't do this, but I shouldn't have to divulge personal information about my health to make them understand I needed help. I was hoping this would be information that people working at a doctor's office would assume. I had an emergency and needed to get my hearing aid's tubing replaced because it broke in half. Anyone who has done this knows that this takes 5 minutes. Five minutes total to remove the tube, insert a new tube, measure the tube against the ear, and attach it to the hook of the hearing aid. I was told that this was not possible without dropping off the entirety of my hearing aid, including the hearing aid itself, and having it measured later (as in possibly days from when I would drop it off). Unlike what people may assume about the typical audiologist patient, I may have another hearing aid, but it doesn't help my hearing loss much at all. So I need this hearing aid. I don't know sign language and nobody in my life knows it. If I left, I wouldn't have been able to work. I had no other option. Also, unlike the typical audiologist patient, I'm not retired (no shame to the retirees reading this). I can't just leave work, drive 30 minutes, to spend the 3 minutes to have an ear tube measured against my ear, then drive back 30 minutes on such a short notice without significantly disrupting the workplace. It would be unfair to them. I had time before work, so I wanted that time to be utilized. I understand other patients exist, which is why I was willing to wait until that time opened up. Thankfully it did. I waited until the 5 minutes could be spent and thankfully got my ear mold, ear tube, and hook back. I believed I could finally hear in good quality and without pain. That was not the case. I don't know who exactly changed my ear tube. I saw a young tall brunette woman this time. But the only thing I do know is that you should absolutely never have an emergency situation under her care because it seems like she will be vindictive towards you and damage your things if you show up with an emergency situation. I went back to my car after the ordeal and began to feel pain in my ear canal. I took out my hearing aid and noticed a chip on the "nose" of the ear mold which goes inside the ear canal alongside the edge of the tube sticking out of the ear mold. It felt sharp and was hurting me. Did she stick the tube out from behind the ear mold and sharpen the ear tube enough to cut me? Probably not. But did she break my solid as a rock, non-rubber ear mold and cause a large crack traveling down the most "inside the ear" portion of it? Yes. I had to fix the sticking out piece by myself. However I need to find another office who can offer me a solution for my chipped and cracked ear mold. I don't want a piece to break off and lodge into my ear canal...I shudder at the thought of it. So all and all, if me showing up with an emergency situation was enough to annoy her to the point of doing such a half-hazard job that caused me pain later...thank God I did not give them my hearing aid. I spent a few thousand dollars on them. But this office does not care about the details. It's just a job. It's a money maker. Why put any more effort into it.