I wish I could give a zero!! I called with an emergency but they refused to see my child until…read moreJune!!! My child has two dental insurance and they only will see kids with the one insurance on Friday's!!! I was incredibly insulted!! For a Dental practice that is supposed to be so great with special needs you forgot your manors the second you got on the phone!!! Shame on you!!!

From the owner: The Orthodontic Group of Chester County is a group of dedicated professionals who believe in…read morebuilding lasting relationships in our communities and with our patients. Our priority is to make a positive impact in your child's life by enhancing self-confidence, self-esteem, and overall dental health.

I would have given 0 star if I could!! My son and daughter went there to have routine exam because…read moreI thought that it specializes in children. They went there in 2014 and 2015, the result was no cavities, everything was good. My son had some fillings before he went this practice so I was pretty happy and surprised! Because of insurance, I have to change dentist, and their new dentist showed me the x Ray, my son has 5 cavities and my daughter has 1. With my son, some of his cavities aren't new...they have been there at least 9 months. Chop pediatricians are the employee of Chop so it doesn't matter how many patients they have and they will make the same amount of money. Is it the same case in this practice that's why they didn't fix my kids' cavities?

Steer clear. Terrible inflexible customer service. You'll be asked to make several separate mini…read moreappointments just so you can get charged for additional office visits.

Dr. Copes is the best Pediatric Dentist around, He and his staff are friendly, helpful, and most…read moreimportanly caring. My child has been going here since he was 2. On a couple of occasions we had to get emergency same day appts and we were squeezed in without hesitation. I highly recommend his practice.

Dr. Eric is great. We've really had a good experience with our first pediatric dentist. The office…read moreis clean & kid friendly. Dr. Eric always answers any question, and invites any questions each visit. Always on time as well. My kids love (or certainly don't mind) going to the dentist because of Silly Smiles

If i could leave zero stars i absolutely would. This is not based on the technicians, this is based…read moreon EVERY SINGLE employee that i have had to deal with in terms of billing. I have had to call at least 20 times now regarding a reimbursement check from my insurance company. The first few times i called i was told it would be handled..no check. Then i called and was told there was never a claim put through, and that person was going to handle it..still no check. Then i was told the checks were mailed a month ago..STILL NO CHECK. Most recent i was hung up on because i asked if i could come pick up the check since this is now becoming laughable. I'm now convinced this office of full of lazy individuals who don't give a shit about who is paying THIER PAYCHECKS.

From the owner: Welcome to Chester County Dentistry for Children. Our team is comprised of experts in pediatric…read moredentistry, offering your child the highest quality care in oral health protection and orthodontics. Our office practices care and compassion in everything we do, so your child will enjoy their visit, as well as develop a healthy relationship with dental care. If you're seeking a great dentist for your infant, child, or teen near West Chester, PA, we've got you covered. Book their appointment online today.

An hour and a half waiting to see a dentist and still waiting. The wait time gets longer and longer…read moreeach time with no help from anyone. No one has an answer for anything.

Extremely horrific, I have been getting treatment here for myself who is a single mother for 3-5…read moreyears now. I have paid out of pocket to finally have my teeth taking care of with "hopes" to have nothing short of an amazing experience, however I went into my visit today to see the awful, dismissive errortic temporary ORTHO doctor who never introduced himself at all. I had nothing but joy bringing myself to this office and spending over $6,000 to have two times of Invisalign treatment paid, until they changed the ORTHO DOCTOR. I was anticipating an amazing doctor who loved his job and people, however this is not the case. I also brought my son to this office over 2 years ago who is currently still in braces. We both are patients of this office and have been for a very long time. I have expressed my concerns of my level of care and I had a returned phone call about 8 months ago from an amazing woman was at the time the district manager who resolved my situation and explained she would do what was right and needed to solve the issue the Ortho doc was causing. I am told she is no longer the DM. I have seen 2-3 girls work in the scheduling department and all left since this doctor has came to gentle touch smiles. I spoke my concerns following today's indicent with girls at front desk and over 3 of them all said they always have issues with this same doctor and that he does not speak to people well. The girls at front desk were very understanding and upset that I faced the doctor demanding that I went outside for my old retainers when it was a visit to get my new retainers and my sons visit from the spaces THE "ortho doctor created" for him to fix. He comes in and asks every time what are we doing today and always tells the staff girls " I didn't know we didn't do this yet" he is extremely unorganized and unprofessional. My blood sugar was dropping when he demanded me to go out to my car to get old retainers while it was raining to see if they fit to his liking when I expressed I needed to be rescanned because the spacing. He didn't validate my feelings, he didn't assure me he would fix anything instead demanded for the trays I went out to get trays and came back to him demanding in a room full patients that he was flopping back and forth between. My son not only seen this man humiliate me and profile me being a hispanic woman he also spoke to me like a dog demanding I go outside during a time of my sugar dropping, instead of trying my new trays in. Again I never experienced any issues here until this ORTHO doctor came into this office. When I explained I didn't want to show him due to being embarrassed in front of a room full of patients the teeth that I feel there is spacing in he then refused to treat me he didn't ask me why or anything. He stormed off yelling in front of over 15 patients in the waiting room " NOBODY TALK TO HERRRRRR" (nobody listened to him they actually said he should leave) including staff. I did express I felt to he was a narcissistic man and being condescending, he tore his gloves off walking near me to front desk to the point I thought he was going to harm me because his temper and body movement. I spoke to the new manager who was there and he explained to me he couldn't give me the newer district managers phone number and that the TEMP ORTHO Doctor had a right to no longer treat me or my son when we are near our last 2 months of treatment. He left attachments on my teeth didn't scan me for a retainer instead the office is trying to kick me and my minor son out when my son should never be punished and humiliated with spacing this doctor created and when I asked him bout it he said it was apart of his plan to later close my sons teeth, but then today said "oh I thought we took his braces off and we all finished", again another very serious moment for a minor and myself he takes and makes it like its ok to forget what his "plan of action was". I never got a returned call to assure me my son and I could finish treatment from New District manner.

Took my 2 yr old in because one of his baby teeth looked funny. Dr. Missy got us in the next day!…read moreWhat an incredible office! I didn't want to leave and neither did my kid! Ginormous connect four!!! Anyway... Didn't see how she was going to corral my satan spawn to look in his mouth. She did. She has some kind of kid magic. Amazing! Gave him a quick cleaning, fluoride, and exam. We'll just watch the tooth for now. Then there was a bigger than life "gumball" machine with toys!!! Wow!!!! Best experience ever!

Dr. Missy was great with my kids! They won't have the same fear of the dentist that my generation…read moredoes if pediatric dentists are all like her!

PLEASE DO NOT TAKE YOUR CHILDREN HERE FOR ANYTHING REQUIRING PAIN CONTROL…read more.. My daughter had a big cavity on a molar. My family dentist suggested we see a pediatric dentist for the filling because they're faster with the kids, and he suggested Dr. Katie's office. We went in on Friday 9/19/25. Everything up to the drilling went pretty smoothly, but about 30 seconds into drilling my daughter started shrieking in pain, verbalizing that she was in excruciating pain, writhing and kicking in the chair, ripping off the nitrous mask, begging for mommy to save her, etc. I asked Dr. Katie to stop MULTIPLE times before she finally stopped and her assistants let go of my poor daughter and allowed me to calm her down a bit. My daughter again explained to the doctor that she is experiencing extreme pain over and over. I explained to Dr. Katie that I have an extremely high tolerance for and type of numbing or anesthesia and maybe my daughter does too, can we please give her more lidocaine? She acted completely annoyed and responded with, "she is DEFINITELY numb but if it makes you feel better we can give her more". She said my daughter was only freaking out "because of the vibration of the drill". She stated both of those things twice more before I had to say for a third time that in order to proceed my daughter needed more medication. She didn't even give the lidocaine time to kick in after giving it before insisting on continuing to drill as she "only had one small spot left to do" which was also a lie, she drilled for another 2 minutes while my daughter was held down and screaming before stating that she was done. I have only had one cavity in my life, as an adult, and wasn't sure if this was a normal occurrence for a child this age. After asking on a Delaware Moms group on Facebook, it appears what she experienced is not normal AT ALL and that Dr. Katie has done this to other children. She should have felt no pain at all. What I do know for certain as a nurse who works in the operating setting is what sufficient pain control looks like, and what she gave my daughter was trauma- no compassion and certainly not adequate pain control. A pediatric dentist is trained to perform these procedures WITHOUT causing lifetime trauma and Dr. Katie certainly did not provide any of those things. My daughter has repeatedly verbalized to me in the 18 hours since we left the office how much pain she was experiencing and that it was not just the vibration. I know as her mama that she knows the difference between pain and vibration. I have been up all night long in over this entire situation, I can't stop picturing what happened to my poor child. I dislike leaving bad reviews but I don't ever want another child to have an experience like my daughter did. I'm not sure we will ever get her back in a dental office without absolute distress and PTSD.

These people are the most unfriendly group I have ever met in a healthcare office!! They first…read moresaid they take my insurance and then after the appointments said they did not and billed me nearly $1,000!!! And, then they were mean about it!! Horrible, horrible experience!! I have never had an issue at a dentist before...until now. Find another office!!! There are many.

I love this office. My daughter has the best care from all the staff! The dentists are the best…read morepediatric specialist in the area.

After several attempts to find a fun and kid friendly pediatric dentist, we are happy to have found…read moreDr.Laura. We have been with them for a year, and every visit is as pleasant as the first one. Our daughter has had several issues, with dentists and her teeth, but Dr.Laura has went to great lengths to make sure we have no more issues! And, the phone calls and notes we got from her after our visit and surgery meant so much to our daughter as well as to us. Definitely recommend to everyone!!!