We had a great opportunity to test drive and purchase a new Jeep Grand Cherokee. Our salesperson, Ty Cannon was great. He worked hard to help us get our new Jeep! So many assisted in all that was being done! I would suggest to anyone to go see the manger, Clyde, assistant manager Dennis McGee, and several others assisted in the purchase and setting up of our technology side of the Jeep! We want to say thank you so much!! Have a blessed Thanksgiving and Christmas!! read more

Their service department sucks! I went in to do my recommended mileage check up on my car. I went in July 8 for my air induction system to be cleaned. I was going to work on Sunday when my check engine light came on. I checked my Chevy app to see what's the problem was and it was the same service I just paid for to be serviced. I called and the earliest they can get me in is July 23. If you can go to another Chevy dealership I would recommend you that. Once they received your money for service nothing else matters. read more

Carl Hogan Automotive - My engine notifications system - Auto Repair Near Me - Columbus, Mississippi

this place is horrible!!! I dont recommend the service department at all. They proceeded with the repair on my truck without calling me first and letting me know whats wrong with it and was I okay with the repair! read more

They charged 500 and didn't do anything.I will never go back,they are crooks.I got my car back and put the parts on myself .Car didn't have.but fuel pump code.I got my car back and trans speed sensor was wrong after got car back also. read more

So this took some time to Write. And for that I appologize. Small back story, My wife and I moved here in may from the east coast with hopes to eventually start up a free program doing equestrian work with veterans with ptsd and focus on them and their families. Its been a rough time adjusting as we have no friends or family within 1000 miles of us. weve been beaten down with home repairs as we just cant catch a break. Some of the very few people we can say we trust with our only mode of transportation is Laith Alhabbash, and his service team at Carl Hogan, i would like to notate Erin Gable and Hailee Perkins. those ladies went through the ringer and made sure my family and I were taken care of. My families grandmother flew into jackson airport in OCT and when i went to pick her up my 2017 chevy silverado started having transmission problems. One light from the airport my vehicle just shut off on me. I was able to pick her up and limp home. I took it in the next day and they got it into the shop and diagnosed it that day. Then they went to work on the warranty company. Originally we were told the vehicle Identification number didnt have a service contract on it for the lifetime warranty through AUL. But thats when between carl hogan and Myself we raised enough cain thaqt AUL looked into it and found a glitch where my warranty had been sitting in a quenue for four years waiting to be enacted. All and all, there arnt many places that as as friendly and welcoming and just amazing like this. not in todays economy at least. Most employees at most buisnesses hate their jobs. Not this place. The folks in the service department deserve credit where it is due. They act super friendly and make you feel welcomed. They will forever have my business. read more

I have a 2005 Dodge Ram. I'm original owner. Took her in for basic fluid checks. The service adviser, I forgot her name but starts with an L, was fantastic. Jack took awesome care of my baby. Carl Hogan has never failed to fix all our issues in a responsive and caring way. read more

Took my car in for oil change and new tires. They ruined all 4 wheels. They repaired them instead of replacing them. And whatever they used to wash the car took the paint off of the emblem on the front grill. read more

This dealership is the pits. The finance manager is a true Ass hat and very rude. Thank you for helping me buy a truck from another dealer.

Great service friendly staff and a great sale man mike if you need a ride call mike at Carl hogan automotive

I took my car to them when I got it back it had no transmission fluid in it and when the transmission burnt up they said I did it and trashed my own vehicle read more

We are traveling and had a unknown power steering problem with our Dodge 350. Pulling a 16,000 pound trailer it was of great concern to us and the family. I stopped by a repair place just up the road and they refused to even take 5 minutes to glance at the truck. They stated it would be a 2 week wait for service. When asked if there was a near by place that might be able to help they suggested driving 30-40 minutes away and did not recommend going to Carl Hogan right up the street. Thankfully I ignored their advice and met the most amazing service representative, Mary Beth Cummings. They were very busy but she coordinated with a mechanic to glance at our vehicle while waiting for diagnostics to finish on another vehicle and MR Stephen diagnosed and repaired our truck in about 15 minutes. The amount of detail and service received in this family emergency was above anything I have seen in Customer service in a very long time. We will remember this experience and will be coming here when it is time to purchase our new car. Can't thank them enough and Carl Hogan Automotive you are blessed to have such awesome people representing your business. Scott D Frickson CEO E2 LLC. read more

This place is a joke. Cannot express that enough. The service is not with a smile, and they'll gouge the crap out of you if you try to buy a car from them. Don't waste your time. Go to Parker McGill in Starkville. read more

I have been trying to get an appointment over the phone for about 2 1/2 weeks now. Every time I call I get transferred to their service department which has not answered the phone on multiple occasions. I have even left messages to no avail. I work 12hr days during the week, so I can't come in person to get an appointment. My jeep is only a year old and I had a part break on it that I cannot find on the internet to replace myself. This dealership just needs to get its act together for the sake of its costumers. read more

1st of all let me say to you, DO NOT VISIT, BUY, LEASE from this dealership. Here it goes. There are several things wrong with this transaction. I am in MI. & my son a USAF VETin GA. We are mortified on how this business is ran. The Jeep should be in my son's name however the paperwork was created incorrectly. My name shows as the buyer. The Jeep is now in my name & under my Ally account for financing. This enquiry hit my credit hard! When I spoke to the dealer on the phone, they reassured us that this was the way the docs had to be filled out to save my son money. BUT the Jeep was going to be in his name. That is a lie. During the process of co-signing for my sons 2021 Jeep Wrangler it was never verbally stated that the taxes would NOT be included in the sale. They claim it was mentioned as they were curious as to where the Jeep would be registered BUT I as the co-Signor was never notified nor was my son. My son had been trying to get the Jeep registered ever since the delivery. I received a phone call 9/27/2021 from Georgia DMV that they just received the documents to allow my son to register the Jeep. The original docs sent by the sales manager (David Miller) at Carl Hogan were filled out incorrectly. This resulted them to be returned and have a 2.5 week set back. Not to mention we were expected to pay the sales tax to have the Jeep properly registered. We had to wait another two weeks to pull the cash together which incurred late fees. This is a total of over $3000.00. PLUS, almost 2 months of not being able to drive the vehicle. This has set us all back now a month plus with our living expenses. Finally, I received a phone call from the sales dept (David Miller). He agreed with my frustration. Continuously said "You're right" and you should've been notified. Lied to me on conversations he had with my son. He then had the Sales Manager (Dennis McGee) call me to discuss further. Dennis is an outright bully and laughed at me over the phone when I asked for his managers name. He said good luck trying to get a hold of him as he is untouchable. Refused his name. He said that there was nothing he could do to make the situation right. Dennis is unprofessional at the least. Very rude and arrogant. I am 13+ hours away and my son is now 7 hours in distance from this dealership. You dropped the ball, wiped your hands clean once the Jeep was delivered and laugh in the faces of customers! What is going on with this service provided? UNPROFESSIONAL.. HIDE behind your mistakes. You took advantage of a USAF Vet. Shame on you!!! read more

I called to get a quote on a part. The first time I called I was quoted $50. I called back a few days later when I didn't have a better option and they quoted me $72. When I went to go buy the part from them they charged me $85. When I asked them what the deal was they gave me some line about pulling the code for the part costs an extra $25. Scam artists. read more

Oil change was not done in timely matter. Was to;d they could not get nail out of my tire due to the position of the nail . Then I had to take it to another place to be removed. Then I was also told by Carl Hogan Tech that I need new tires due to my tires splitting in the middle. That was not true. Be careful of scams. read more

Took vehicle in for repair. Diagnosis was as expected. Ordered parts, never heard anything for a week. I contacted, parts have been there. Scheduled appointment, took vehicle in. Heard nothing all day, finally got someone right before I got off work in the late afternoon. Just to be informed my vehicle hadn't been touched all day...even though I had scheduled an appointment. Ok..next day..I FINALLY get a call at 2pm to inform me they didn't have the required tool to remove my wheels. To gain access to my engine. Ok..I go home and see if I do..call back all morning the next day..leaving messages. Finally reach someone at noon. They'll call me back once they talk to the servicer....wait...nothing. 2pm I start calling again. Finally get through at 3. They still can't do. Anything for me..ok, I say, have my truck ready I'll be there within the hour to pick it up. I get there..no one can tell me where my truck is..I wait..to be informed, 30 min later that the manager has my keys and is "trying to locate my vehicle" !! What..wait..you don't now where it is?! Finally about 20 min later he comes out and says they found it and he's gunna have it pulled around. 15 min later it's there..I take my keys, refuse to reschedule, and go home. Looking at my wheels I can see damage on the lug nuts where they were trying to remove them with improper tools..get your crap together..wth..horrible..just horrible all the way around..NEVER again read more

I've always received great service here. Friendly, professional staff. I would definitely recommend their service department and sales department! read more

Worst parts and service place I have ever been to. Why do you have to have an appointment for everything? Glad I don't have to carry a passenger right now with this recall says it could possibly hurt them. But don't worry after this trip I will never come back again period read more

Absolutely loved everything about these guys! They worked hard getting me into my new Jeep at a comfortable price!

Bought new car from them salesman went out of their way. Had oil changed once somewhere else almost blew up new car. This dealer stepped in and fixed everything highly recommended read more

We bought a Camry for my daughter and could not be more pleased with our car purchase experience. Everyone that we came in contact with at Carl Hogan was most helpful. This is fourth car that we have purchased at Carl Hogan and would highly recommend them to family and friends. read more

My Experience: After specifically being told to look at the left front tire on my vehicle, they proceeded to say there was nothing wrong with it, yet after going down the road I could still tell something was wrong and had to bring the vehicle back. I had to point out to them specifically where the greater than 6 inch bald spot on my tire was to and had to have the tire moved to the back. This is something that should have been noticed without me having to mention it twice. I don't feel comfortable allowing them to work on my vehicle anymore, especially if they don't notice something as obvious at that after being told to look specifically at that tire. For all I know they didn't even look at it, so how can they be trusted for other services they "say" they've done? I have no plans on returning to Carl Hogan. read more

I made an appointment for Wednesday, May 24, 2017, at 8:30 am via the Internet. I subsequently received a phone call from someone named Matt asking if I could pick another day because that time slot had a lot of appointments already scheduled. Not only that, he asked me if I just wanted to trade my car in rather than just keep throwing money at the problem. I wanted my car serviced, not to be hounded by a salesperson. If I was interested in trading in my car, I would have come to the car lot or indicated such on my appointment intake form. Nonetheless, I agreed to change my appointment to Thursday, May 25, 2017, at 8:30 am. Despite this change I continued to receive email notifications that my appointment was on Wednesday, so I was unsure of when to actually take my car to get it serviced. I finally received confirmation that my appointment was on Thursday, but the email said 9:00 am and not 8:30 am like I had agreed. Despite the time difference, I operated under the assumption that my appointment was at 8:30 and not 9:00. I dropped my car off at the dealership with Mary at 8:30 and was told that they would call me to let me know about what was going on with my car. After not receiving a phone call by 12:00 pm, I waited to call the dealership at 1:00 pm, because of the lunch hour. When I called, I'm not sure who I talked to, but they indicated that the person who I needed to talk to was still at lunch. She indicated that she would take a message and give it to the person that I needed to talk to. I waited until 3:15 pm and received no phone call, so I called back. I talked to Mary and she told me that my car had not even been looked at or put on the computer yet even though I had an appointment at 8:30. She told me that the guy was just about done with one car and that mine was next on the list. I asked her how long it would take, because if it was just an hour or so, I'd have been fine to wait. She responded with, "It could take a while. He's planning on working late tonight. Are you willing to leave your car overnight?" Mary and the dealership were well aware that I did not live in Columbus. Nor was I ever informed that an 8:30 am appointment would possibly take all day and all night before it was even looked at. I asked if I could just pick up my car because there was no way for me to be able to get to work if I had left it overnight. I picked up my car and left. Mary apologized and blamed it on the fact that one car took a long time and backed everything up because all the technicians worked on one car. I appreciate her apology, but that kind of service is unacceptable and disrespectful. Not once was I called to tell me that there was a delay in looking at my car. Not only that but they never called my back when I left a message asking about an update on what was going on with my car. Why would you set up an appointment just for it to not be acknowledged or respected? I get having a delay, but to have a seven (7) hour delay with no phone call to the owner who lives out of town is absurd and completely unsatisfactory. I will never go back to Carl Hogan and will tell everyone who asks this story in order to dissuade them from using this dealership for service or buying a car. The only good thing about the whole ordeal is that I wasn't charged for them babysitting my car for seven (7) hours. read more

I hit a deer with my car and needed a vehicle to drive to work. The salesman at Carl Hogan Automotive were very pleasant and informative. The did a great job finding the perfect car to suit my needs. I am extremely satisfied with my purchase and the professionalism of the dealership and the salesman that assisted me. I would refer any of my family or friends to Carl Hogan Automotive for their next vehicle purchase. read more

Watch out! These guys at CARL HOGAN - Service Department will stick you over! I dropped off a 1996 Cadillac on 09/16/2015 that was needing an AC blower motor and received an outrageous quote for $1,160.00 for parts and labor to do the work. I informed an employee named, Dottie Hord that the quote was way to high for the requested work and that I would be picking up the car on Friday morning 9/17/15. She not once informed me when I dropped the car off that there would be a 10th of the quote charged and she informed me that I would have to pay them $112.00 just for (looking) at it. They informed me that the window motor and the seat warmer parts had been discontinued and that they could no longer get the parts. I did a search on eBay and purchased the AC Blower motor myself for $116.00 and have someone else lined up to install it for not much more that Carl Hogan has charged me just for (Looking at the vehicle). Which I highly doubt they even looked at. Dotty informed me that they charge $109.00 per hour labor in their service department. So with that said I'm guessing a tire balance, rotation and oil change would cost around $112.00 plus the services. I would recommend going elsewhere with all of your repair work and not wasting your valuable time in going to this place. read more

Without getting into all of the details, I highly advise staying away from this dealership, or any Carl Hogan Dealerships for that matter. In short, I was lied to during the vehicle negotiation process, readings on the odometer statement disclosures were off (not one, but two separate vehicles), and also had various issues that questioned this dealership's integrity. When given the opportunity to correct the issues, it was confronted with poor customer service and no resolution (currently exploring legal options). Not to mention, they are one of the worst places to purchase a vehicle if you are looking for a company that values the service of veterans and military community. I would HIGHLY recommend visiting another Jeep/Dodge/Cadillac or Honda dealership if that is the make you prefer. read more

The team here is fantastic! I have a big family that buys a lot of cars and this is just about the ONLY place we will go to. I got a new car last week and absolutely love it. Jim so nice and helpful to us! 10/10 recommend. read more

I purchased a 2013 Silverado which had numerous rattles in the interior. I called service made an appointment and left the truck in the morning. The truck does have an after market high end stereo installed. The service department immediately said the after market stereo was the issue. If you look on the Internet the 2013 model has numerous issues with rattles and noises in the cab. They didn't even try to see if the issue was theirs. All they did was drive the truck through a bunch of mud and return it dirty saying remove the stereo and if it still rattles we will look at it. The stereo installers were very nice and said bring it by and they will do their best to fix the problem. They want happy customers unlike the service department at Carl Hogen who just doesn't care. I work at one of the largest employers in the area and will spread the word about the poor service at the Carl Hogan Service Department. There are other choices in the area please do not reward this kind of performance!!! Update on the 2013 Chevrolet Truck: I took my truck back to the stereo shop and they quickly found the source of the rattles in the back of the crew cab. The hinges on the back seat were loose so they modified the spring part on both hinges a little just by bending them slightly and both rattles disappeared. The noise in the front of the cab which the Carl Hogan Service department also said was due to the after market stereo was repaired after I took my truck to Mitchell Chevrolet in West Point. They did a super job and said the noise was due to the weather stripping. They also informed me that GM had sent out a notice on how to repair this and it was a common problem. My truck is now completely rattle free in the cab and a pleasure to drive. I just can't believe or understand how there can be such a difference between different dealerships. In both areas where the rattles were coming from it was in no way associated with the stereo. Mitchell Chevrolet also returned my truck clean! read more