Pros: The space itself is incredible. Hall rental includes use of a gorgeous 1912 town hall…read moreauditorium space w/ a floor and balcony seating, a separate reception area and access to the adjacent outdoor park. There is a great lighting and a good house PA system.
Cons: The events coordinator who will be your main point of contact, Patsy, is not very good. Leading up to our event, a funeral, she let the caterer's know that they could show up an hour early to set up, great, except that she was planning on charging us an additional $300 for that hour. She added this charge without checking with anyone in the family.
When we show up the day of the event she is not in the building, does not greet or direct anyone. The caterers were waiting in the parking lot. Flower deliveries had come an gone, bouquets and displays just chilling on the sidewalk. And wasn't like it was early, we were there at 1pm.
We were told that use of the parking lot is included in the rental price and that it would be empty of us the day of. It wasn't anywhere close to empty The PA system didn't work and she did not know how to fix it and she didn't really seem to care that it was broken.
If you're going to use the space, and you should, its a fantastic venue, just be ready to do a lot of things yourself. If we came in from the start knowing that we would've been responsible for setting up/breaking down, that would have been fine, we would've planned for that. But Patsy told us several times that she would be coordinating these things. It was incredibly frustrating to show up on the day of the event and nothing is ready, open or functioning.
In spite of this, we ended up having a great event in a truly amazing space. If Arlington had a different person coordinating events for this space, this would very easily be a 5 star review.