I was honestly very displeased. A family members of mine was recommended here and it has not been…read moregood at all. Billing is confused as well as the fact that customer service is not good. They are very cold and treat you like a check and not like an actual patient. Very disheartening.

While the medical care I received at Colorado Eye Institute was adequate, the billing experience…read morewas unethical and non-transparent. As a self-pay patient, I was told the cost for upgraded cataract surgery would be $3,295 per eye. I later learned--only on the day of payment--that this did not include the actual surgery, anesthesia, or facility fees, which brought the total to $6,495 per eye. At no point prior to the procedure was I provided a legally required Good Faith Estimate, as mandated by the No Surprises Act and Colorado's financial transparency laws. When I raised this concern, the clinic acknowledged their mistake, but instead of fully taking responsibility, they shifted the blame to me for "not asking questions." This is unacceptable and undermines the trust patients should be able to place in their healthcare providers. If you're paying out of pocket, be extremely careful--ask for all documentation up front, in writing, and make sure you're being charged legally and ethically. I'll be pursuing formal complaints through the appropriate state and federal channels.

All very kind and professional. Treated us with respect and not a number. I would recommend this…read morecompany to anyone who was in need of eye care. They are very knowledgeable and thorough.

They have the beautiful new office now. I have always seen Dr. McMullen but was able to get in…read morew/Dr. McKim a lot quicker this time. I love them both. They aren't rushed at all and take time to explain things. Also, loved everyone in the office. Anna is amazing at her job. The office manager was very helpful, too. I highly recommend them.

Recently saw Dr. Mortensen. Very knowledgeable and patient physician. Takes time to explain the…read moreissues. His support staff is well-trained and also able to answer questions. I recommend this practice and Dr. M.

Will say you are covered by all your insurances; I even have a voice message from their billing…read moredepartment saying so. Then they charge for additional services not covered by insurances. AVOID EYE ASSOCIATES and PINNACLE SURGERY CENTER... very unscrupulous billing practices for cataract patients, go elsewhere, and leave their doctors as they condone the practices.

i had a new patient visit, and I have worked in the medical field for over 20 yrs retired now. The…read morestaff was standing around in the front desk area. Upon being called to back first time a sweet young lady called me. The second person to call me back was VERY RUDE she says go straight turn left go to the very last room. The staff was just RUDE no Hello's just stares. I initiated Hello's to them. Guess they treat all their patients that way cause their OLD. My son was looking for an ophthalmologist but this business caters to Aldery patients. Also the new pt visit was 2.5 hr. kinda ridiculous. The doctor just put things off like things happening with my eye as a matter of fact.

We have been coming here for three years. No complaints at all. This is an Ophthalmologist.....They…read morecheck for eye care, disease, and perform surgery. What someone on here did not realize, they do not have glasses or contact lenses!! That is an Optometrist!! Understand between the two. Do not Rate if you have no clue who you made an appointment! This clinic is excellent. They Answered all our questions and was very professional.

Dr. McAllister has taken care of my family and me since we moved to the Springs more than 15 years…read moreago. He's a fantastic doctor who's always willing to go the extra mile--jumping through hoops to get my vision right. We're really grateful for him.

Overall they are great. Getting my sunglasses has taken over 2 months now, though. My first…read moreappointment with them was last year. This year I went back to them for my annual check. Doctor and tech were great. Picked out some glasses that were paid for by my insurance. I looked into what it would cost for new sunglasses but it was too much (out of pocket for me) so I elected to get new lenses for the sunglasses that I got from them last year. 2 weeks later I got a call that both the new glasses and the sunglasses lenses were ready. Went in and the glasses were great but the sunglass lenses were definitely not the right size for my frames (even though they had the info for the correct frames). 3 weeks later the new lenses finally arrive. They left a voicemail that told me this and that I should make an appointment but that I could also wait for the lenses to be ready. I was not told that I could only get these lenses put into my frames Tues - Thurs (the person that can cut the lenses to size is only there on these days) so, since I was off on Friday, I went in. I was then told that that was why they said I needed an appointment (but skipped over the part where they also said I could wait). So, I made an appointment for the following Tuesday. On Tuesday I went in for my appointment, gave them the frames and told them I would wait (they told me 30 to 45 minutes). 45 minutes later they brought out my sunglasses with the new lenses. I was then told that the lenses have some scratches around the edges and they were going to order new lenses again so I can have "perfect" lenses. They will call and then I will have to go through this process all over again. If the timeframe is the same as it was for the lenses I currently have, it will be at least 3 weeks before I get the final (hopefully) lenses. If that is the case, it will have taken 2.5 months just to get lenses. Each time I went in to get my lenses, I was given a token apology that never seemed sincere. In fact, one of them apologized in a way that made it sound like they were apologizing for me making a mistake (for not making an appointment as they suggested even though I was given the option to wait and never told why I needed an appointment). I know mistakes happen but they aren't even trying to make it up to me in anyway (like offering any sort of refund since they made the mistake a couple of times now). I am definitely frustrated and will consider changing providers next year.

I had a wonderful experience getting both eyes freed of cataracts. Surgery was quick,easy,with no…read morecomplications. The whole office was great. Dr Anderson did a perfect job and gave me my confidence to explore the world again. I didn't realize how much more brilliant the world is when its not blurred by Cataracts. Thank you!!!

Dr. Eric Anderson has incredible technology and an efficient and caring nature. I am an actual…read morepatient. I was high risk for my surgery and Dr. Anderson made sure that every technology was available to me, and also made sure that everything was done perfectly. I am so glad to have gone to Dr. Anderson, I highly recommend him without hesitation.

I had serious but fairly simple issues with my eyes. I've been living in the Springs for six…read moreyears, originally from Boulder/Longmont. I am use to dealing with professionals (Scientists) in my career and it is not difficult to find really good doctors where I come from. I scratched my eyes with some of the fine materials I work with and the corneas would not heal properly. Dr. Christiansen was the third professional I saw. Right off I could tell he had substantial experience. HE IS INTERESTED AND LIKES WHAT HE DOES. He will stay with you until the problem is fixed. His certifications and education are impeccable. He's close with what I assume are the best surgeons in this area as well. I am picky and work in the scientific community. I can say with total confidence Dr. Christiansen is the best ophthalmologist you will find in this area.

Dr. Christiansen has been my ophthalmologist for years, having earned my loyalty through…read moreunparalleled professional expertise, in addition to his warm and friendly nature. Every time I have an appointment with him I leave the office feeling better than when I walked in. His small staff is friendly, cooperative, and their genuine enjoyment for their jobs really shines through. I highly recommend Dr. Christiansen to anyone looking for the best eye doc in town.

I have called their office about 7 times and each time I am on hold for nearly 5 minutes and then…read moregive up. I left a message once.... no callback. The navigation on their website won't allow me to actually book/make an appointment, even thought the outgoing message directs me to the page. I send a comment to their web portal.... still no response. I don't know how they stay in business. Very sad. Good luck to anyone who actually needs their attention.

i've been coming to this practice for years. Every time I go I'm assigned to a different doctor. I…read morewas hospitalized recently and could not make my appointment. When I called back to try to make another appointment I was told the earliest I could be seen was June unless I was willing to drive 35 miles from my house at 7 o'clock in the morning on the worst road in town, Powers Boulevard, which is only exceeded by the awfulness of Academy Boulevard. To get up to their northern Office means driving up the most crowded, most heavily used road in town with a million lights that will take you forever to get to their office. Most people I know will do anything to avoid Powers Boulevard. Being asked to drive up there from the south end all the way up to the northernmost end is a very unattractive prospect. I have been working with the union office from the beginning and to expect an elderly woman to drive that far away from her house is ridiculous. It's also ridiculous that you have 27 doctors but can't find me an appointment sooner than June 19? That is absolutely absurd. I made it very clear I need new glasses right away. in other complaints, every time I was referred to their surgical department for reattaching my eyeballs I was never contacted. I have nothing but negative things to say about most of my experiences. The first couple of years I loved my doctors but they both vanished and then I was given somebody really obnoxious and really rude and I told them I wouldn't use him again and then they assigned me at random to somebody else whoever evidently has no appointments. Since I don't know any of the doctors because they are constantly leaving and being replaced, I don't even have an interest in continuing to use this practice. Even the union Boulevard practice is a 30 minute drive and it is totally not worth it for people who do not appreciate longtime customers and try to tell them that the first appointment they are ever going to get is the middle of June unless they agree to have somebody drive them up for 7 o'clock in the morning to a location 40 miles from their house on a road every bit as crowded as trying to get to Denver. If I wanted an eye doctor in Denver I would get one.That's absolutely ridiculous. When I was offered the June date I just said that's ridiculous never mind I'm changing doctors and hung up and now I'll be going to the Wright Eye Center which I went to for years. They are optometrists but they do a very good job of watching for all the medical problems. They are every bit as good as an ophthalmologist unless you need some kind of complex retina reattachment or something. There's also a lovely new large eye practice right up the road from me that I will go to if I decide I need ophthalmological advice. They don't expect you to wait six months for an appointment and they don't treat you like garbage -- I did call them to inquire. Eye Associates has gotten too big for their britches and it's like dealing with the hospital when you talk to them on the phone. Very cold, very quick to try to get rid of you, like operators in the old days with way too many calls and not enough hands. I really couldn't say if the doctors know what they're doing because all of the doctors I like are gone. Hmmm. If you want to get an appointment in under several months and you don't live right on the corner of Powers and Old Ranch Road, I highly recommend you find another practice because they have no appointments at union and they're shoving pearl pass View down your throat. I don't understand why half the doctors in town are adding second offices up there when the only people who live there are other doctors. Most of us live with the regular humans and it's a very long drive to those locations for almost all of us.

I've been grateful for this office. My vision insurance changed and I was so sad to leave my…read morewonderful last eye doctor and office, and tried a different practice and had a bad experience. I was led here for the dry eye specialist Dr. Sheron Marshall and have had good experiences with her- she is serious and smart though I often have a long wait. I recently tried Dr. Pikkula for my glasses and contacts and was really happy with her. She is also really smart about dry eyes and after five years of severe dry eye issues she taught me some things I didn't know and gave me tools to try that finally made a significant difference in my dry eye which ultimately improved my vision! I appreciate her energy (though she talks really really fast!) and appreciated her patience and commitment to figuring this out with me, even over multiple appointments. She didn't give up until things were better enough and I really appreciated that. Her techs have also been wonderful, including Debbie who was very patient with me and my history and details and questions. I appreciate being listened to. Being able to see matters so much and as I get older and things change I'm grateful for people who know what they are doing. I also think this office is beautiful and clean and there is also a nice free fancy coffee machine too. :) I visited the glasses and contacts section the other day and they also seem really smart and knowledgable and committed to helping you find the best price and situation for what your particular needs and insurance are. Overall I've been impressed with almost everyone I've met here!

Everything. Natalie and Dr. Mitchell were seamless in their diagnosis and treatment. I haven't…read moreseen so we'll I years. They are also so pleasant: it's a joy to be around them.

I had an amazing experience with CS LASIK Institute this summer when I finally took the leap and…read moregot LASIK. I was terrified throughout the entire process, but Dr. Lee, Dr. Kaminsky, and Trisha were all exceptional. They eased my fears and answered all my ridiculous questions. The process was very quick, and the recovery was easier than I expected. In the end, I went from 20/450 vision to 20/15, and my only regret (as everyone says) is that I didn't do this years ago. Thank you to the entire team for being so amazing, and for helping me see without glasses or contacts for the first time in 30 years! You're the best!

I had a great experience here with both my initial exam and also LASIK. The exam was around an hour…read moreand felt more thorough than a regular optometry exam. I met with their optometrist who gave me options for what I was a good candidate for (lasik of PRK for me) and explained each option in detail. I went with Lasik. I scheduled surgery for two weeks from my consult date and although I was really nervous, the staff and surgeons were awesome. They helped me feel comfortable and everything was so quick, like a minute per eye. My follow up appointments have also been quick (in and out in 15 minutes or less) and overall I'm really happy I went with this office!