I have purchased many cars over the years, and I am accustomed to hard-selling salespeople, questionable tactics, pressure, etc - I am very pleased to say that I experienced none of that with my recent purchase at Carlson Chevrolet. I worked directly with Big John and I was very impressed with John's communication and transparency throughout the entire process. I would highly recommend this dealership to others in the buying process. It's very refreshing to work with a dealership that is run like a small local business that cares about its customers - they take the time to get to know you and they treat you well. Thanks John! read more

I had my truck towed to Carlson Chevrolet on December 31, 2025. I was told the engine replacement would be done by the third week of January. I didn't get it back until March 17. During that time, there was no loaner--only an offer to rent at my own expense--and updates were always "it's in queue" or "next week." No accountability, no urgency, and no effort to make things right. To make matters worse, I checked the oil before leaving the lot and it was low. After nearly three months for an engine replacement, that's unacceptable. I wanted to add, I requested the "broken engine" back. I was told I'd have to pay an additional $3000.00. Did they do this so I wouldn't want it back? Maybe I really didn't need an engine replacement? It makes me wonder. Nothing was ever mentioned about the core. No disclosure. I hope to save others the grief I have experienced with Carlson. My advice, go elsewhere. read more

If would let me give an awful i would my young African American son bought his he thought dream car from here with 42000 miles on it and then at 45000 oil blew from under it. He took it to a shop and they checked it and then this carlot was notified they said we ill take care of it but you needed to get it here so 2hr drive it was taken to them they checked it after having it a whole month and my son had to call them they said it needed a motor (when it really didn't) mechanic stated it would jist be easier to do it that way so they said the motor would be $18,000.00 and he would have to pay $13,000.00 that was the help they was giving of course he couldn't pay this so after keeping it even longer they Called him if you not getting it fixed come get it or we'll start charging you storage by the time he was able to go get it he was charged over a $1100.00 for doing nothing if you are smart do buy here TRASH LOT A $63,000.00 car sat for months before he got it fixed by a real mechanic and then it took the a whole year and a half to get the title to our DMV and my son was ticketed . Their financial team will run your credit thru 15 different companies after you tell them not to. And when you call to talk to the manager he lies. read more

I bought a used RAM truck here and it came with 2 month or 2000 miles warranty. As the check engine light came on i had to make use of it. After over a month with no sufficient updates and no pro active communication i got it back. Nobody told me that their shop is backlogged for 3 weeks. And involving the owner for support or escalation is not helping at all. After asking unpopular questions or not being in agreement, you are told you are rude and have a shitty attitude. This is definitely not the customer service you would expect from a professional Chevrolet dealership. Lesson learnt ! read more

I had an appointment at 1:30 p.m. It was 4:00 or 5:00p.m. when they finished working on my truck. But the most important thing that I wasn't impressed about the business, they over charged me. I told them I needed a gas filter. Then the employee begin to tell me we will check your other filters. Next thing when she came back she began to tell me my tires need alignment. Mine me, I came in only to change my gas filter. My message center read across the screen that was all I needed. I couldn't believe the price they charged me . Almost 500.00, a car payment . That wasn't why I came in. What a big disappointment I received that day. read more

Good experience. Monzell was great. No complaints. Quick and easy. Good service. Had me in and out with a great deal. read more

I have had nothing but issues with this dealership since the day I pulled off the lot with my 2021 chevy traverse. The very day I bought the SUV, the entire screen on the dash for the radio went black and I had to bring it back up there for them to "fix it." After their "fix" the back up camera never worked right again. When in reverse, the screen turns pink and then goes black. Now, there is a recall on a part of the exhaust. We took the car up there today (3/26/26), and their techs broke my glove box! They didn't even have the decency to tell us. My husband only noticed because they didn't even put the screws back in it and instead left them in the floorboard in their half attempt to pretend it was fine. When it was brought to their attention, the owner himself said we can't prove that he broke it so he isn't fixing it! This is disgusting behavior. I will always understand that mistakes happen. We are human and it's to be expected from time to time. However, damaging someones property, trying to hide it, lying, and refusing to make the situation right is uncalled for and just plain bad business. We didn't ask for compensation, cash, or anything crazy. All we wanted was the damage they caused to the glove box to be fixed and we'd have moved on without issue. To make these matters worse, we never agreed to any service or signed papers for any service aside from fixing the recall. We weren't ever notified that they were going to do any other services. They took it upon themselves to check the alignment (weird that they were able to do this but are currently telling everyone in the lobby that their garage door to the alignment rack won't open to even perform an alignment.. so how did they check it and say everyone in there needs an alignment?) and the cabin air filter (which is when they broke my glove box). General Motors has been called and notified of these bad practices and said they don't understand why this even took place, agreed that it was bad practice, and stated they would be in contact to make it right. I encourage everyone to look elsewhere for vehicles and service because it is clear that Carlson is not a reputable business by any means. A simple apology for a mistake and fix of the damage would have avoided the loss of a customer and the bad reputation I will be sharing with everyone I can. And to think we were actually considering trading soon after looking at the new traverses during the service. I am so glad Carlsons true colors came out before we did!! read more

I would not recommend this dealer for numerous reasons as they are deceptive and do bait and switch practices. We purchased a truck for my 16 yr old son. The first issue was that the salesman Brian repeatedly told us it was a midnight edition and even posted on his personal Facebook page that he just delivered a midnight edition Silverado. It was not a midnight edition and lacks certain midnight edition features. The main problem is we agreed to buy the truck with one set of tires on it and the dealership took them off and put on a different set that doesn't fit. The tires rub the upper control arms. I brought this to their attention the night the truck was delivered. Sales manager Chris said the wheels were accidentally switched off the truck and he would find the original wheels and put them back on the truck and install a back up camera to make up for the midnight edition issue. After not being able to find the wheels he passed us of to general manager Alex. Alex said he would have service put spacers on the wheels, but no back up camera because he didn't agree to it, Chris did. I told him spacers wear out front end parts faster and didn't think they were safe, especially with my 16 yr old driving it. He said they were GM certified and passed me off to service. Parts Manager Josh told me the spacers are not GM certified and he has seen the reports of excessive wear and breaking but has had luck with them in the past. Josh told me there's no way the wheels were accidentally switched and his computer shows no record of service taking the front wheels off. Also said the truck couldn't have passed the 117 point inspection like they said it did if the tires were rubbing the control arms. Said the inspection could have been done before someone at the dealership switched the wheels. The safest way to fix the wheels if they can't find the originals is to put on wheels with correct offsets, not spacers. I've been trying to resolve this for 2 months. Josh has been super helpful. Alex and Chris stopped returning calls or texts. I strongly encourage buyers to find a different dealership. read more

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Staff is like family and everyone is incredibly awesome. Worked very hard to get you the best deal they work, especially hard on reestablishing your credit, and because of the service and the reliability of the family staff I would never go anywhere else I would even pay them a little bit more because service and friendships mean more to me than just money but their value is incredible. I read some complaints on here. You don't pop a tire from a bad alignment. The Freon machine doesn't break in the supply chain issues are a problem it's not their fault so despite some of the negative reviews that you've seen on here is a bunch of BS a bunch of arrogant entitled Self-righteous customers that think they know everything they need to stop and think and communicate with everyone and they'll find out that it wasn't their fault read more

Awful service and the management is rude. Do not purchase a vehicle from here, you will definitely regret it.

Sale went quick enough, and they gave me a fair price on my trade, BUT, somehow my loan price more than doubled, then I found them trying to sneak in a 3K package I did not agree to purchase, nor was it verbally offered. Go to pick the vehicle up, (vehicle was not ready to be sold when it was advertised, as there was still change in the center console, and firewood in the bed) and the running boards were missing. I was asked if running boards were on it, and I showed them their advertisement of the truck, new boards were ordered and put on. Be aware of what you buy and sign. read more

Bought my car from Alex Cerda , si hablas español ahí es el lugar para comprar tu carro . Ve y pregunta por Alex Cerda .

My son bought a car from them in July 2022. We were told it had new tires on it and they would fix the AC and give it an alignment before he would take possession of the car. He just popped a tire (October) and a mechanic told him it's because of the alignment that was done. When he took it to the dealership to have it fixed they told him it wasn't their fault. We also found out that the tires ARE NOT new as we were told they were. This was another lie that we were told. BUYER BEWARE! DO NOT PURCHASE ANYTHING FROM HERE!!!! read more

Very great people ! Would definitely recommend if you're looking for low prices, got approved very quickly. Salesman Alex was very helpful got me the car I wanted. read more

Bad customer service. I called to get an appointment they gave me a date. I dropped off my vehicle in the morning. They said i would get a call for a quote. It's been 3 days and nothing so i decided to go in person i had to wait an hour for a quote! She said i would get a call when it's ready. 4 days later nothing, went back to the office she said the freon machine broke down or had to be refilled (can't remember). Took a total of 10 days for my vehicle to be ready! read more