They are very patient and will take the time and the effort to work with you and get you set and…read moreready to go so I definitely recommend going and buying a car here

Had our Toyota serviced here multiple times and Victor Nesbit has never let us down. He's had to…read moredeal with the most stingy and frustrating warranty company on our behalf, always achieving full customer satisfaction. There is not a stone he would leave unturned to satisfy the needs of the customer. If this type of commitment to his customer relationships isn't convincing enough for praise, then his genuine character and friendly demeanor should say it all. He makes that corporate Toyota dealership feel like a small town shop after you get to know him. It only took working with him once for him to remember us and greet us like old friends the next time we came in months later. Give this man a raise!

I've been here a few times for some routine services and they've been good and informative about…read morethe process and my cars progress. Sometimes the wait can be long but if you ask the service people they'll update you and remember to just be patient and courteous. I'm leaving this review main due to having a great experience with Ronnie Napier from the parts department he was very attentive and knowledgeable and helped me work on an issue I was having concerning my spark plugs. He definitely went above and beyond and should be recognized. I was very impressed and happy about his service.

Few things more annoying than sitting in a broke down vehicle on the side of the road and waiting…read morefor a tow truck for hours. So glad that was not the case with Road Runner! After looking on Yelp at reviews I called Road Runner because I've driven by their shop hundreds of times (live a mile away). Called and spoke to driver. Gave my location and the address of my mechanic. Guy said he'd be there shortly. I thought "ya, right." Then called immediately back and asked price. I can't recall how much it was, but I remember thinking "that's not horrible." Much to my surprise, tow truck arrived about 15 minutes later! Guy was cordial, and almost apologetic for how much he charged (which was the price quoted on the phone). This was about 3-4 weeks ago. Looking back, I realize the service was great, and the price was very fair compared to what I've experienced in the past. Around 35 miles and an hour round trip.

Very friendly and knowledgeable driver will definitely use them again when needed no one's happy…read moreabout calling to get their car towed, but I will say our driver made the experience hassle free

Friendly and helpful staff. No pressure sales, they listen to what you want and try their best to…read moreaccommodate you.

This is an awesome dealership. No pressure and very friendly staff. Cory was such a big help to my…read morewife and I by keeping us well informed and truly looking out for our best interest. He truly helped me identify the quality of the 2014 Honda Civic right off the bat by his knowledgeable tips when test driving the vehicle. I will for sure be recommending this dealership to anyone I know that is looking for a car. They use a third party shop to do a inspection of the vehicle for you as well as ensure it's up on its maintenance etc. They provide professional and friendly service.

I recently was in need of a new used vehicle. After scouring many websites/links, Fayetteville Auto…read moreBrokers was one of many that I decided to visit. They were the first one I visited and the experience was worthwhile. First, Gerald is very personal and provided good information with much details for the vehicles he had that was in my price range. Gerald explained the process his team does in preparing the vehicles and I was very impressed. He further explained the difference between two vehicles I wanted in much detail. I decided on a vehicle that was a little above my original price range because the mileage on the vehicle was very low for the age of the car. After making the decision, Gerald accomplished his paperwork in about 30 minutes and I had all the papers and was out of there very satisfied. No hard sell!!! I recommend them for anyone looking for a good used vehicle. Great customer service!!!

My husband purchased a 2012 Chevy Cruise (gold) on July 9th , July 13th , the car RAN HOT!! he…read morecalled the company they offered to have it towed to their trusted mechanic & it was still running HOT! after it being seen by the mechanic . he also waited til the next day to get his car after having it towed because it broke down at KFC , his car was still sitting in the yard wasn't worked on or looked at .They did not want to give him a refund or let him exchange the car . We have two kids one is 4 years old & the other is 5 months old . My husband is the only one providing for our family at the moment because I had to take time off for our baby. He needs to be able to have transportation to make it to work & back home . It's really unfortunate that they sold him the vehicle without making sure it was running perfectly First .

Thank you so much to Deisy for her help in buying our F-150! She is super friendly and very helpful…read morethroughout the entire process. She was able to give us some great recommendations that helped us though this stressful time of buying a vehicle which made it that much easier. If you're in the market of buying a vehicle I highly recommend going to see Deisy !

I don't think I can even explain the amount of frustration that Lafayette Ford has caused. They…read morehad my truck for 67 days and never diagnosed the cause of a parasitic draw. I contacted the Ford customer service center to resolve my issue and the service managers solution was to have us come pickup the vehicle. The manager wouldn't speak to me or return a call even with Ford calling them directly. I wouldn't be so upset except, instead of being honest "we didn't fix it" they put on the paperwork that it mysteriously disappeared on its own (not exactly in those words). So it has been in my possession for 30 hours sitting in the driveway and it's being towed again because the draw drained the battery. (hopefully it's not going to another worthless mechanic) On a side note the sales department tried to be helpful. Julie the loaner coordinator was very friendly throughout the whole process. She tried very hard to accommodate and keep us informed. Mark, the service advisor, tried his best but he was the middle man between an incompetent tech and unsatisfactory management. They were trying to blame the power drainage on our Apple tag keychain or accusing us of a 3rd party application. 2022 Ford F250 Lariat diesel with nothing aftermarket. Completely unacceptable

I've purchased many cars, but I can count on one hand the number of car salesmen who treat their…read morecustomers the way these guys do. My husband and I are expecting a little boy and we needed to get out of our mustang convertible, these guys got the job done! Thanks to Mr. Robinson and Tom! You guys are awesome and your customer service is second to none.

SLIMY, DISHONEST, UNCARING SALESMEN! I don't know where to…read morestart with this place. My husband and I were shopping for a car..dual military so we had our ducks in a row with money and credit, etc. We didn't want to deal with big dealerships and didn't want to travel far out of the town to find somewhere else (which is what we should have done!!) the salesmen are vultures here! I'm giving them two stars only because the cars they were selling were the only decent thing there! I was pregnant, and we needed a new car. They financed us, we signed, they signed and we drove off the lot, some what happy and exhausted after dealing with them. Two days later, they call us and say "there was a problem financing you guys you have to bring the car back" ARE YOU FUCKING KIDDING ME?! Who does that?! I've never heard of a car dealership doing that! Ever. Then they say "ok we will try to figure it out but if we don't you have to bring it back" so two days late after the first phone call they say "oh it's fine, we got it" then the bank calls us personally and says "no there's another problem" what the actual fuck?! I would never go back or recommend this place. They also screwed us on money! What jerks! They should be ashamed of themselves for screwing a family over and making such a damn hassle out of it. I also reduced the review to one star because that's how much this place pissed me off now that I've had to think of the story again. I also forgot to mention earlier in the review that during the financing situation I talked about above, they mocked and made fun of us! I remember clearly telling them face I face when we were so conveniently called back (during work!) to the office they said "you guys have to come by today! No exceptions." Excuse me? I work, my husband works full time-don't talk to me like that you guys made the mistake. Well when we got there I said "this has become a very stressful situation for us. How could this happen?" And my husband chimed in about it too saying roughly the same thing, they responded literally with a mocking smile and said "it's just a car guys, geez! Relax!" And laughed it off. Ok so now this situation is funny to you?! Me buying a car off your lot is hilarious now? And your "little" mistake with our money and credit, we are supposed to "relax"?! They just laughed it off. YOU COULD HAVE TAKEN SOME DOLLARS OFF THE PRICE FOR YOUR STUPIDITY! Seriously, DO NOT BUY HERE! Oh, and that's not it! The car we purchased had a cracked windshield and they gave us a letter from them stating they would have the windshield replaced on their dime within 60 days of purchase. No problem. Well of course, we just got our car and needed it badly so we didn't schedule it right away, then the next month my husband and I both had unexpected military engagements and missed the deadline (our fault since we had 60 days I guess) well I called them and explained what happened and asked if we could get it in for the replacement still (this was like on day 90) they said "No, we can't do that. We expect you to stick to the days we allowed no exceptions. They pay for it in advance." Oh really? If they pay for it in advance then what's the problem?? That doesn't even make sense! These guys are SLIMY, DISHONEST, UNCARING SALESMEN.

After the initial diagnostic didn't work, They helped me trouble shoot my isssues with no extra…read morecost. Turned out it was a way cheaper fix that ee originally thought. Super helpful after dealing with other shops that want to charge you crazy extra for the smallest things. Will definitely recommend to all my buddies who have car trouble

i reached out initially to get a quote for an alignment. i was quoted by james $128 after taxes. he…read morewas super friendly and helpful and promised my car be done no later than end of day. they don't do appointments, only walk ins. i came in on a thursday afternoon and was in and out within an hour. the lady at the front was super friendly and helpful. they do offer military discounts on oil changes and other services, but not alignments. i was super happy with the service provided, the professionalism of the staff, and pricing. would definitely come again in the future.