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    Carlson Insurance Group

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Carlson Insurance Group

    Homeowner or property

    Car and truck insurance

    Motorcycle insurance

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    2 years ago

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    Wilcac Life Insurance Company

    Wilcac Life Insurance Company

    (26 reviews)

    Several insurance companies were acquired and are now serviced by Wilcac Life Insurance Company -…read morePO BOX 305017, Nashville, TN 37230-6907. As an agent, I have three (3) companies with active policies on an insured(s) whom policies are 25-to-30 years in force & again, of previous insurance companies. No issues here - haven't experienced any servicing problems. 1-844-877-6907 Had a death claim this year (2022); we did not experience payment difficulty!

    I am a retired insurance agent with 34 years in the life and health industry and I have never seen…read morea company so disorganized and limited in answering what I consider simple questions. A. Written correspondence comes out of Clinton Iowa. When I googled to find the largest employers in Clinton, Iowa. Wilcac does not even register on the list and the last employer on the list had 14 employees! Yet, Wilcac shows domicile in Lousiville, KY. Riddle me that batman? B. Filed a claim and sent all the paper work requested in return receipt request - arrived July 14th. l called Wilcac and the only information I could obtain was that it took 10 business days to process. C. Called on the 28th of July and was instructed that their system was down. D. Called on the 29th of July and was instructed that they were running behind. Rep said I needed to send in information. I asked the rep to look at the cover letter that packet of completed forms and death certificates that should have been scanned in. Rep came back and said everything was there but the claim was in processing. I asked to speak to someone in processing and was informed that processing does not talk to the public. I then requested to speak to the reps supervisor. When the supervisor did get on the line I was provided no answers just the same - we're running behind. E. I called again on a August 7th, same song and dance from WIlcac rep. I asked for a supervisor, no supervisor available. Request supervisor to call me back when a supervisor was available - to date no response. F. I received a letter from Wilcac on Friday afternoon the 7th of August dated July 6th - standard letter with another death claim form asking me to complete it and send it in. G. On Saturday the 8th of August I received two letters from Wilcac. One notified me that they were processing the claim. The second letter notifying me that they needed a certified death certificate with the cause of death, manner of death, date of birth and social security number. I checked the insured and primary beneficiary death certificates that were sent in. All information was included although I do not see what difference cause of death and manner of death have to do with a claim of death? I can tell you this from 34 years of insurance experience. It is my conclusion that this company is ran by a group of juveniles whose primary objective is not to process paperwork in a timely manner but to quantify their position by finding hurdles to delay the process and avoid providing answers to claimants who deserve and desire answers. An insurance company is only as good as the people who work and represent the carrier and Wilcac Life Insurance sits at the bottom of the barrel. If I could give no stars I would. FYI - Wilcac is owned by Wilton Re Holdings Ltd who also owns Texas Life Insurance Company. I suggest avoiding both insurance carriers at all cost. Life insurance is for the insured providing a benefit to the listed beneficiaries, not for the benefit of the carrier.

    Cumberland Insurance Agency

    Cumberland Insurance Agency

    (1 review)

    After doing business for 30 years with a large company that only sells its "brand," I decided to…read moreshop with independent agents. After numerous attempts to get some local area agents to be responsive (return phone calls, emails, etc.), I ran across CIA in Mt. Juliet. That's when I finally found someone knowledgeable with a focus on customer service. Kayla never once failed to respond to me whether by phone, email, or in person as I considered my options carefully. Leaving my trusted company wasn't easy, but Kayla gave me the peace of mind to make the change. On top of that, she saved me over $1,000 a year in total premiums to insure a home and three vehicles. If you're considering an independent agent, I encourage you to give Kayla at CIA Mt. Juliet a chance.

    From the owner: Cumberland Insurance Agency is your independent insurance agent located in Mt. Juliet, Tennessee…read more We are an independent insurance agency, and our independence works to your advantage, because it allows you access to virtually unlimited product and service possibilities. We can provide you with products and services that are compatible with your requirement needs. We provide auto/car insurance, home insurance, business/commercial insurance, and life insurance for all of Tennessee. Feel free to browse our site, visit our office, or call one of our staff to set up a one-on-one appointment. We Have Local Insurance Offices in Cookeville, Sparta, Smithville, Jamestown, and Mt. Juliet

    Carlson Insurance Group - homeinsurance - Updated August 2026

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