Beck's was so easy to work with, priced well and their work is spot-on amazing. It was better…read moreservice and install than I ever expected. I needed to extend exiting tile installed 4 years ago by a different company to other parts of my home (master bedroom, walk-in closet and office). I had additional tile for them to use. They matched it up perfectly, executed as promised and left the place 100% clean. The entire process was so easy: I measured the room and sent pictures. I got a bid with-in hours and they schedule my install. They showed up on time, were very courteous and talked through any issues they encountered. I liked them so much I had them come back out the next week and install more tile. This is a company you keep in your contact list and refer.

The entire process from start to finish was awesome! The customer service was a 10 all around! From…read moreDave meeting us at the showroom, Misty handling all my questions, and Robert and Rob who kicked major butt on the Installation. I will say it has been YEARS since I have witnessed employees hustle as hard as those guys did! Our Job was completed in 4 days. They were on time every morning, friendly, polite, and they swept up after themselves each night. They were patient with us when we had a hiccup on day one and they worked with my husband to resolve it. Our floors are beautiful and we are so happy with their work! If you're looking for a local flooring company that actually cares about customer service, call them today!

I contacted the company for a quote to install new carpet in my home. My initial conversation with…read morethe sales representative, Trevor, was pleasant, and he scheduled an appointment to come to my property, take measurements, and leave samples for a quote. Unfortunately, he never showed up for the scheduled appointment and did not call, email, or otherwise communicate that he wouldn't be coming. The following day, I called the store to explain that we had been no-call/no-showed. The receptionist simply responded, "That's weird, let us call you back," but no one ever followed up. I made one more attempt to reach the company, and again received no response. While I understand that scheduling issues can happen, the complete lack of communication and follow-through was disappointing. I was ready to move forward with a purchase, but the poor customer service and failure to honor appointments made it impossible to trust the company with the project.

This flooring company did an outstanding job with our upstairs carpet and stairs. Kris Dunn was our…read moresalesperson. She helped with selecting our carpet and watched out for our job 100% of the time. Our stairs look beautiful. We definitely recommend this company, because of their competitive pricing and workmanship.

After having a disappointing experience with another contractor--whom we ultimately had to fire--we…read moreturned to Floor One to complete our project. They removed a load-bearing wall, installed a structural beam, enclosed a doorway, and replaced the flooring throughout our entire home. Abel Alvarez and his crew were phenomenal. They took great care during demolition and cleanup, and their attention to detail with the beam installation and drywall repair was outstanding. Since our previous contractor had already purchased the flooring, Caesar and Jesus handled the installation. They did an excellent job, and the finished floors look fantastic. We also asked our Project Manager, Jason Rodriguez, if we could receive the baseboards before installation so we could paint them, and he happily accommodated our request. The project was estimated to take four weeks, and the team actually finished one day ahead of schedule. What impressed me most was their communication. Throughout the project, we always knew what work was scheduled, when the crew would be onsite, and if there were any changes. That level of professionalism made the entire experience stress-free. I couldn't be happier with the final result. Thank you to the entire Floor One team for turning a difficult situation into a wonderful experience. I highly recommend them to anyone looking for quality workmanship, professionalism, and excellent customer service!

I really wanted to update my review with a positive response, unfortunately that's not going to…read morehappen. Victor the owner finally credited me $1215 2 days ago for the charge that they processed to paint my baseboards. The only part of my baseboard that they painted was the caulking of the nail holes and the caulking of the corners. See how great they did..... They had to come back twice and still don't have it right. Victor advised me on February 23 that he ordered more product to finish fixing the rest of my floors and has since been MIA. My floors are still not fixed, I still don't have the flooring ordered to fix my floors and here I am. What's next???? DO NOT HIRE THIS COMPANY.

John at Vision Flooring understood the tight spot I was in with insurance restrictions and was…read morecaring and kind enough to steer me to a competitor who he thought may have more options at my low price point. So kind of him, and their inventory is superb. He taught me a LOT about flooring and if I could have bought from Vision, I would have. Check them out! You'll find what you want!

After getting quotes from several area flooring companies I decided to go with Vision. John was a…read moregreat salesman (very patient with all my concerns). I felt like we got a good deal and signed the contract. Now this is where everything starts. The installers (appeared to be knowledgeable and they were very nice) but the job was so disorganized. They started downstairs and then decided to move upstairs. So day 1 they did LR/DR and Master, Bonus room and 1/2 the hallway. My problem was they were walking (with shoes in and out) all over the new carpet. There was NO attention paid to this at all. It wasn't until day 2 when they said they ran out of carpet and I brought this to the supers attention was anything done about it (oh and the super said "thats a good idea to put down plastic; I'll bring that up in our next meeting". Seems to me after you are told when shopping around "NOT" to walk on your carpet with shoes that it should go without the customer saying anything that plastic is laid down. Oh and he also suggested having the "NEW" carpet cleaned for us. Did you know that every time you clean your carpet it breaks it down? It was when we installed our previous carpet 16 years prior. Now the running out of carpet thing was super annoying. What???? They wanted at first to leave the staircase (full of tack strips) for 2 weeks. Then, it was well we can leave the bedrooms and do the stairs. Very unorganized. And suddenly they find the carpet to complete the job. It was an exhausting day 2 with the installers here well past 8 pm. Day 3: The job gets completed and we are trying to get the house back together. Couldn't find furniture legs anywhere for the sofa and so the installer was kind enough to just pay me out of his pocket to order new ones on Amazon. By now I am so frustrated with the installation process I am questioning why I went with this company. The following Monday, the new manager or whatever she was calls. After going over the entire mess with her she offers me a $250 deduction. Ridiculous! But whatever. The carpet was now done and it does look nice. Now I just have to deal with this company on the "free" first cleaning within this next year. My suggestion is to shop around before using this company. The salesman John was really the only professional.

Amazing company, ownership, professional and work ethic! Victor and his crew go above and beyond…read morewith the most precision to detail getting the job done efficiently. Highly recommend!

Vic and his team are pros! Very patient and invest in your goal to make sure you're getting exactly…read morewhat you want. Just tell him what you're looking for and what you want and he will give you honest advice and very fair pricing. Good luck with your project!

Watch out for these scammers. Floor might look nice for a short time. They got me. All my floor is…read morelifting and every time I walk through my house I'm reminded of what a mistake I made. Gave them a chance to make it right through some fake warranty which would end up costing us thousands and an insane inconvenience. Lots of nice talk during the sale which lead to finger pointing after the fact. Choose a a company with integrity. News flash not these guys. I'm not the litigious type so enjoy my money, but know you guys are dirtbags. Walking through my house sounds like you're in an 80s rice crispies commercial. Absolute scum bags.

We had flooring installed by Flooring America of Chandler (Paradigm Performer Collection) with a…read morestated lifetime warranty. The flooring has since developed widespread buckling, seam separation, and corner lifting throughout the home. An in-person inspection was conducted in November 2025, and an independent flooring professional identified installation and product-related issues. A formal warranty claim was submitted on January 17, 2026, but we have not received a written response or the inspection report used to deny the claim. The current business states they are not responsible due to a change in ownership, however they continue to operate under the same name and location, which has created confusion for us as customers trying to resolve this issue. We are still hoping for a fair resolution under the warranty. -- Scott Taisey

I recently hired Bella Stone Care to clean and seal my slate floors, as well as a tile bathroom…read morefloor. Everything went very well and I am pleased. I recommend the company for the following reasons: 1. Ace Siler came out, measured my floors, gave me two options and made promises that were kept. Everything was very clear and as promised. He is a very knowledgeable guy. 2. The two employees who did the work, Marco and Jeff, were professional and hard working. They moved all the furniture, although of course, I got the small stuff out of the way. They moved things carefully and nothing was damaged. I was happy with them. 3. The work itself was good. I have posted a before and after photo of the bathroom tile as well as one of the finished slate, although the latter is difficult to appreciate because it's dark. The next time I need slate repair or care, I will surely call Ace Siler and I recommend that you do the same.

I have about 1,200 square feet of travertine flooring that was installed about 12 years ago. Over…read morethat time it's gotten dingy and there were hairline cracks in about 10 of the tiles. I called two companies for quotes and Bella won out. Not because of price (they were very close to each other) but because of the knowledge, attitude of the owner Ace. Because of bad weather Ace had to reschedule an outside job he had so he was able to get started earlier than I expected. The night before he showed up we moved everything we could out of the rooms. When Ace showed up he moved the heavy pieces out and he got to work. When it came to the cracks Ace gave me two options. He could replace the cracked tiles or try to repair them. I opted for the repair. He ground out the cracks to make them larger so the epoxy filler would hold better and he color matched the repair to the tile. They look great. For the entire floor he cleaned it, honed it, and then polished it. Ace did the dinette area first so we could decide on how polished we wanted it. We had him take it up a notch and he did the rest of the house. In total it took two full days to do the work. It looks better than it did when it was installed.

So I wrote my original review a day or so after Bruce and his crew left. I would still recommend…read morethem, but other potential customers should be aware of this issue: We had gray concrete and wanted it stained. Bruce recommended a product that I believe was new to him. So when he left the patio looked great. Trouble is this surface cannot be kept clean. I have tried mopping, power washing, blowing and using a squeegee. When it is wet it looks great, dries out and looks terrible. Photo is attached. I would still recommend these guys just be careful about the material they use and the application. Would have appreciated more of a heads up, it cannot be kept clean (and I am not a flooring contractor).

I am very pleased with the work and product provided by Bruce and his Team with my two-car garage…read morefloor. They were very neat and organized throughout the whole process. They did the floor grinding and applied the grey base coat with our choice of flakes the first day. This was done in less than four hours! The next morning, they put down the Poly Aspartic coat with a splash of glitter we provided them. This floor is beautiful! We are so happy with their work and highly recommend them, Nice people and reasonable pricing.