I initially was very interested in leasing an apartment. The agent, Mitza was excellent! However, there appears to be a lot of gatekeeping of the residents, which will not work for me. They wanted all of my pets info, from a pic of him, vaccine records, rabies tag number. I submitted paperwork for this and it still wasn't sufficient for them. I also gave them the ESA Certificate signed by a doctor. Low and behold, they wanted to send further verification to the doctor regarding my dog. I ultimately told them to withdraw my application. I've never experienced anything like that. read more

I recently took a tour of Carlton Arms North. The staff was very friendly and professional. My husband and I decided to rent here. The amenities were what we were looking for. The grounds are well kept, and the tenants were very friendly while we were walking around. I was impressed with the staff. read more

I was a resident twice, first from 2012 to 2013, then again when I moved back to the area from 2021 to 2023 (when I moved back out the area again). The services are great and the staff is super friendly. They maintain the premises well and I always appreciated the security. I highly recommend this apartment complex! John W. read more

All I literally did was request information several times, and they kept sending me an email with a broken link, even after I emailed them back telling them it was broken. They then canceled my inquiry stating "We have reached out on a few occasions and have not received a response. We will now remove you from our listing." This is not true and such a huge red flag if I have ever seen one with an apartment complex management team, and I don't even live there yet!! My advice to you all is to avoid looking at Carlton Arms and seek out other options for apartments, this experience shows they are incapable of maintaining good communication with future and current residents. read more

I've lived in this complex since 2015. Had some issues in the beginning with the "security" people. (a couple of the ladies take their job entirely too serious, and still do to this day, but I digress) Over all I can honestly say it's been a good experience. Maintenance is always right on any issues. There was only one time I had to call them back in to re-fix something. IMO, it was simply a worker not taking pride in his work. I remember saying "This looks like something a section 8 maintenance person would do! It looks horrible and I won't have it!" They took care of it in the next day or two. Dave is an amazing Maintenance Supervisor! He keeps everyone on their toes! The ladies in the office are always super nice. There is one in the front office that's been there for at least as long as I've been here that is a little snippy. She's just a "by the book" person and will absolutely not bend. But if you talk to another one of the ladies, they will at least listen, consider, and even ask higher ups if necessary before telling you no. But you at least feel like they went to bat for you. They went above and beyond for me one time when I had a very disrespectful upstairs neighbor that I had to call the police on several times because it sounded like someone was being beaten. They tried to get me into a townhouse so I wouldn't have an upstairs neighbor. Luckily the jerk moved out and I didn't have to move. Jim and his ground maintenance people do an amazing job, they are hard at work every single day! The place always looks beautiful! For me the only down side is it appears (although not confirmed) they are now (since COVID) allowing Low income or people with some type of vouchers to move in. And one of the largest Customer Service centers is nearby so there are A LOT of foreigners in here walking around in the roads during the evening, ignoring the multiple notices that sidewalks are to be used. Security says something to them, but after they get out of sight, the people get right back in the road. Anyway, this is a great place in my opinion, it's a roll of the dice on your neighbor as it is anywhere else! read more

The community is ok. I would not recommend this place. They are very strict for an "eh" community. The apartments are old and are covered in carpet. The kitchen appliances mediocre, half of the AC units are 15+ years old and run constantly. Our apartment could not reach under 76 deg ever and we had 4 service calls related to the AC not cooling. The electric bill was 200+ and they would not replace the unit, even after filling it with freon multiple times. The bedrooms do not have fans or lights, the parking sucks and the roads are really weird. Laundry is insane because no units have washer dryer. Its a good price but is always packed. They have strict car rules and the guards always annoy guests. There were break-ins and auto theft while we were there, so the guards are 100% useless. Don't let it trick you into thinking its safe. There was even a motorcycle stolen out of a covered parking lot. They are also crazy about "car maintenance". I had to jump my car or clean some exterior stuff (windows, or interior parts) and there was one man who would continually harass me and residents. He demanded to know what I was doing, yelled at me, and said I "clearly had not read the lease". I am jumping my car not rebuilding the engine. Please focus on your community and not bothering residents. Dont waste your time or money. Crazy long wait lists, stupid process to lease, and OLD buildings. Water was out 3 times during the year and stuff was always breaking. Cheap drywall crappy patches. I will never go back to a Carlton arms, not worth the money. There are cheaper places with nicer people and better units. The BEST PART is the view. Great section of land. Right on the river! Oh well, It was not worth it to me. Also, before you lease. Try turning left out of the complex during any traffic. Its impossible. Just go down and U Turn. Super annoying. read more

Has anyone ever felt cheated by a company or corporation. Have you ever felt lied to? Well Carlton arms decided to claim damages on carpet stains that i know for a fact that were not placed my me. Rather i cleaned the apartment to their standards, and i believe that their maintenance crew or whoever checks went back and painted different parts of the carpet. Obviously they took pictures and reported that these were done by the tenant. This is not true however if a tenant doesn't take pictures of the place when he leaves it then he is assuming a great risk. I ask you fellow community members, has this ever happen to anyone- because if it has that means they are submitting false claims for damages. If they are doing this to people then they must be stopped. Has anyone ever experienced this when they finished their lease? read more

One of the finest appartment In Temple Terrace area. We can have a peaceful life here with the view of nature and fresh air. Maintenance and Managament team is great and works perfectly. Had a peaceful stay nearly 4 years. I would recommend this to everyone who are looking for a pleasant stay. read more

- maintenance is slow and only fixes problems temporarily not for the long run. ( a leak in the roof was plastered then painted over . A lot of rot is fixed this way it seems ) - low cost amenities ( shower is cheap plastic that stains easily , counter tops are possibly the worst wood they could find ) - swing open doors - no hurricane reinforced windows - their onsite washers do not work well , often need to double wash - speaking of which you have to "load a card " with money (only 5,10,20 denominations) to use their washer and dryers which is available in the office and sometimes when the office is closed you can't load the card without going through a long complicated process involving signing up for account with 3rd parties and such - rugs in the lobby to the apartments smells like an old persons home. - I can't have exercise equipment on my back porch ??? You kidding me ?? - during the hurricane , the place flooded pretty badly up to the back porch . Could lead to future problems if it rains heavily - lots of POC here - right next to a very ghetto Walmart (3 miles away ) - no issuance of week long visitors passed . Visitors must get a new pass every day. - told maintenance there was a loose outlet cover and they said " that's something we can't fix" - paint peeling everywhere (dangerous for pets and babies ) - good luck securing a spot if you want a studio or a single bedroom. It's cheap here so the riff raff that gets in never leaves. - low pressure water heads , toilet that has been leaking since I moved in this mid year - no way of gauging if non residents are using the pool -lots of POC ( Indians and blacks) - gym looks and smells like a sweatshop - to rent a guest house in case your family stays you have to pay a down payment that is non refundable. But say someone is checking out on Dec 24 , another person can not check in on Dec 24 because they need a full 24 hours to clean it. - no light fixtures in your room !! Or ceiling fans !! You need to install your own swag style ceiling fan. Especially in a hot state . - no security just someone checking for a sticker on your car -you can be added to a wait list!! It'll just take you six months!! I will be adding more and more as I find fit and compare Carlton Arms North to my New Apartment. Pros : You can't here your neighbors through the walls or on the second level Ultimately , yes you are paying a very low price but this Carlton Arms is like Walmart; you are sacrificing quality for a bargain. read more

Good friend and former roommate of mine applied here. Her fiance makes over $50,000 a year. They applied for a townhome, were told that they were approved, given a move-in date, lease was signed. The final piece of business was documentation that she had been removed from her previous lease. When this was provided a week later (previous property manager was slow to communicate), she was informed that the application was now denied due to credit. Credit requirements are fine, but telling people that they are approved and then yanking the carpet out from underneath them at the last second is not an ethical way of doing business. read more

Do yourself a favor if you're a student and don't waste your time here. As soon as they found out I was a student many problems kept arising from "the person who looks at applications isn't here" to "the person who does credit checks isn't here" this went on for almost two weeks and every time there was a problem, no one offered help to fix it "the manager isn't here I'm not sure what to do." They knew I had to move in as soon as possible so eventually I had to find somewhere else as I was running out of time. They had no problem taking my deposit, but as soon as they realized I was a student they kept creating problems so i couldn't move in. Massive violation of the fair housing act. read more

Pros: -The grounds are nice and fairly well kept. -The apartment was decent for the cost. -It is very close to USF, Publix, Target and other stores. Cons: -The two biggest cons are -1. The office staff is fairly rude more often than not. Almost every time I called them they acted like it wasn't their job to answer questions. Even when I was first applying for the apartment they weren't nice. -2. There are a lot of people who live in this complex who drive incredibly dangerously. I had on multiple occasions people pass me in a one lane road around the complex (where the speed limit is 15 MPH). The staff does not do a good job of preventing this. -Another con is that if you have a ground floor apartment then the lease will require you to not only pull the weeds from your patio (even though they have a large landscaping staff) but also plant flowers in your patio. read more

Great place to live. Quiet neighborhood. Very clean. Spacious apartments. Staff is very friendly. Very quick to fix maintenance problems. Great amenities, too. read more

Best apt that I have staid. It has nice fountain view. A old vet lady was tough but just. read more

Do not apply here. The leasing managers told me I was approved and everything was all set and all I needed to do was get off my current lease with another reality company. Apparently you cannot have two leases in your name to get approved at Carlton Arms; never heard of this before. Needless to say I had my ex take over my current lease so I could get this Townhome and move out. Only to get a call an hour later from Carlton Arms telling me my approval was denied because of my credit. This is after I already signed the lease with them was told I was approved and now homeless. Worst experience ever. They lie and make it sound like everything is all set and then pull the rug out from under you. read more

Management refuses to fix the water fountains in the pond or continue to clean the ponds. The ponds are full of bacteria and smell.

Keep in mind that my review may be slanted because I moved from California to Florida and am used to low quality landlords/facilities. I lived at Carlton Arms North for 2 years, and I really don't have a significant complaint. CAN is a beautiful complex that is well run and maintained. The good: -Appliances are modern and in good condition -Maintenance responds quickly to any issues -Landscaping is done on a weekly basis and they do monthly maintenance for pests (I never had a problem with roaches or any other varmints in my apartment). -The office staff is friendly and very helpful. They will sign for UPS/Fedex packages for you and leave a note on your door, but if you get a package via USPS that will probably end up on your doorstep. -The walls are good and I never heard my next door neighbor, but I did hear my upstairs neighbor on occasion. -They have 2 on-site laundry facilities with 16 washers and dryers each (although there's usually 1 or 2 broken at any given time). They're open 24 hrs, so it's not generally hard to get your laundry done. -Small gym on-site and a very nice pool area -Free Wi-Fi at the front office/poolhouse area -24 hour security at the front gate and throughout the complex -Lots of parking -You have the option to pay rent online, although there's a $2 charge for it. But if you prefer the convenience, it's there for you. I always dropped my check off at the office. -Occasional holiday parties for residents and their families with free food, beverages (including beer/wine), and entertainment -In a somewhat secluded area so it's very quiet, but within 5 miles of any major store you might need and very close to I-75. The bad: -You have to take care of your back porch area yourself, which isn't a big deal, but if it gets too out of hand they leave you a note saying you have to take care of it or you'll get fined. -The gym is VERY basic. It's got 3 treadmills, 2 bikes, a stairmaster, two incline benches, and one weight machine that can accommodate 4 exercises. There's one set of freeweight bars and a total of 20 lbs of plates for them. So if you're the type that needs Nautilus equipment to work on your serratus anterior, you'll need to get a gym membership. If you can avoid going from 5-7 pm, those are the most hectic hours (the gym is also only open from 9am-10pm). The most frustrating thing about the gym is the people. Some of them bring their kids in and let them run wild. Many will not bring their key to open the door and interrupt your workout so they can use the treadmill for 15 minutes and leave. Others will watch you do weight exercises and follow you around trying to one-up you on the weight. There's a paper towel dispenser to clean off the machines and surfaces, but it runs out quickly and isn't stocked every day, so it's possible you will be trying to use equipment after someone sweats all over it and then doesn't wipe it down. -The pool area is very crowded on the weekends. -Don't do your laundry on Sunday. It's the one day you're guaranteed to hit a traffic jam. Instead of using quarters, you're issued a keycard that you load money onto. For some odd reason, the machine to re-load money onto the keycard is in the front office. So if you do your laundry during non-office hours make sure you have enough money on your card. Overall, the negatives are incredibly minor compared to the positives (especially if you ignore the part where I rant about who I don't like). read more

Had to break my lease because the apartment had MOLD, on two walls... They wouldn't transfer me. The office told me it happens to other tenants. So?? It doesn't mean it's not a big deal... Lost two months rent when I broke the lease. But it's worth it--I'm not going to get cancer because of your MOLD. read more

Location is good and they take great care of lawn and grounds. The apartments are very old and outdated. No washer and dryer in apartments. The walls are paper thin and I could always hear my neighbors music. If you move out even to buy a home they will stick it to you for breaking a lease. read more

There have been...albeit rare, but break ins and me and my girlfriends car were both broken into. Its relatively quiet. The staff are a mixed group, I've had two ladies provide good customer service but the rest HORRIBLE customer service. One bigger African American lady who I think may be the Manager of the property is the WORST, she is probably racist towards white people maybe other races too, she treats you like she is doing you a favor. She treated me like it was my fault we were robbed, like it was ok that I was robbed because I'm white, I could FEEL this thought pulsing through her. Whoever gave her this job knows NOTHING about Management or customer care and I question what other poor decisions are being made with regards to the property if this is someone they value. Although I have been frustrated with this one person and one other pretentious rude little elderly Caucasian lady who sits in the front of the office area, the most important things about a complex Carlton Arms North does have...it is safe....it is clean...it is quiet, and if you can deal with Linda only when doing business with Carlton Arms North you are going to like living here....ask for Linda and deal with her and you'll be good to go. Avoid the large African American Lady and the little Caucasian lady with glasses. read more

Moved into apartment site unseen, was unaware there was no washer/dryer hookup until receiving laundry card. The odor moving into the apartment was horrible and lingered. I brushed it off as new carpet and paint smell only to find the apartment especially one bedroom was so damp that all of the clothing and shoes in the closet and furniture in the room became covered in mold. I bought 10 damp rids a month (had it scheduled on my calendar) to place in room and the container was full of water when it was time to change it. I called the office 3 times for this manner and maintenance came out only to tell me to keep things off the floor and keep air on. Air was on so much it leaked all over the floor at least 4 times because it got clogged. The bottom of my massage chair rusted due to the dampness, my bed rails rusted as well. Everything in the entire room from furniture to clothing was tossed away because I feared taking mold to my new place. I called the city and health department to inspect the area because of all the sinus and allergy issues my daughter and I suffered living there and they found black mold. The apartment complex never responded or tried to rectify the situation so I moved 3 months before lease was up however I paid my rent on time every month of my lease. Even though they knew about the dampness they still want to charge me $900 to replace carpet because of the rust from their damp apartment. I called office twice about this manner but have been told the manager will call me back. No call back as of yet. I have told so many people about my experience as I would never recommend this or any Carlton Arm to anyone ever. When I moved I chose them because I thought the name stood for something but I found out first hand how they treat their residents and it was not a good experience at all. read more