This used to be my go to alterations place but it went downhill in my opinion the last few times I…read morevisited and I have now found somewhere else. I find it very expensive, which if fine if you get the perfect end result as you are trusting them with your clothing, but sometimes I didn't get the perfect end result. The last item I got altered here was a pair of pants and they came back too short. This was gutting because they then had to let the hem out to make them a bit longer and they just didn't look right after, not too mention it meant I was without the pants for longer than initially expected. I'm sure the bad experiences I had here aren't regular occurrences as I have had some excellent alterations here, but the bad ones I did have were enough to cause me to look for somewhere else and to be honest I am glad I did as I love my new place.

Rose's is a local institution for all your tailoring needs. I have only used them for adjustments…read moreto trousers, but they have done an excellent job and they have reasonable prices compared to most other alterations services in the central auckland area. I understand they do an excellent job on custom tailoring of dresses for women.

You have to be careful where you take you clothes for alterations, having worked in retail part…read moretime for years I had heard my fair share of bad experiences with these places, especially the chain alteration places. So after doing some research I discovered Wendy and Tom are trusted to alter clothing for designers, that I thought would be good enough for my $500 pants. These pants were made out of textured fabric and needed taking in on both sides, the legs made skinnier, so it was quite a bit of work. I was so impressed with Wendy and Tom. I went in, put them on, they pinned to how I described I wanted them to be and then when I picked them up in a weeks time, they were done, exactly how I wanted them. Couldn't ask for better than that and I have sent my parents there for alterations too and they were also impressed by the service, great people. Next time you need clothes altered, come here, they do a better job than the others.

Fantastic place to get any alterations done to any clothing…read more Wendy can tweak any piece to make it fit like a glove. They've consistently made my clothes fit so much better

I went here for my bridesmaid dress alteration. I need the straps shortened and hem shortened. They…read moregot the job done so quickly and it looked so good. Shirley was so lovely and is a great conversation maker. I highly recommend!

From the owner: We offer a professional Alteration service Specialising in wedding dress alterations and remodelingread more

I dropped of 3 suits for alteration, one requires some work on the trouser pocket. They charged…read more$460 which is fine but when I collected them and got home the trousers from one of the suits were missing. I called and was informed they included everything but would keep and eye out. No Call whatsoever, after 3 weeks I called and of course they found them. No apologies, I just went in, they handed them over, and good bye. To make matters worse, they didn't even do the work on the pocket that was part of the $460. Seriously - avoid this place like the plague, unresponsive, zero customer service, and poor work (if they even do it)

From the owner: Clothing alterations and repairs specilaistread more

Took my skirt in to be taken in as I had lost weight and it was too loose. Customer service is…read moresmiley and cheerful depending on who serves you. Girl that helped me initially was really nice but the guy I dealt with regarding the complaint was quite rude. A week later I come back to pick up my skirt and there's literally no difference to the size. It's still big, someone just lazily put elastic in there.. which just made it look worse and didn't change the size at all. Went back and complained. Didn't really trust them to 'fix' it and just wanted a refund. I appreciate that they wanted to fix the lousy job they did but they should have just done a proper job to begin with instead of ripping people off by doing quick lazy jobs, so I didn't trust them to do anything else to the skirt. He tried to offer me only half of my money back...then eventually gave me a proper refund. Not a good experience. Never returning.

I went to get some t-shirts shortened and was initially happy with them. But after wearing them for…read moreabout a week each and putting them through a normal wash once, holes started appearing where the stitches are - some are even large enough to put a finger through. I brought the shirts to another tailor and was told that the holes were due to them using needles that were too large. Furthermore, some of the stitches have come lose and are unraveling. So I have to essentially write-off these t-shirts (which are branded, and not cheap).

I think this place deserves 6 stars. I own a number of high end designer shoes (that came with…read more4-digit price tags). Could not find a single shoe repair place in NZ that could put sole protectors on without damaging the actual sole of the shoes as most of the places here just grind the edge of the protector off using the machine, cutting the into the shoe sole. I even took my shoes all the way back to Vancouver to get my trusted old repairer to fix them when I went back for a holiday. Visited these guys at Gemmells following my colleague's recommendation. Was very nervous and worried as I entered the shop to collect my shoes. But it turned out that was absolutely unnecessary! They did a brilliant job! I got sole protectors for my new pair of boots and snakeskin sandals and they kept the original shoe soles all intact. The guy told me that they use sand papers instead of machines. Their price was so reasonable, comparable to other places. If you really love your shoes and give them the treatment they deserve, go to these guys. You won't regret.

I have been meaning to write a review about the friendly staff and fantastic service we received at…read moreGemmell's in September. We were visiting from the US and returning home the next day when we discovered our suitcase zipper was (what seemed) broken beyond repair. My husband made it significantly worse with his attempts to fix it and everyone we talked to said to go to Gemmell's. I saw why immediately! They were absolute miracle workers and so wonderful about everything. They recognized our time crunch with our imminent departure and stepped in and saved the day and the trip for us. Thank you so very much - I wish we had a Gemmell's!