terrible customer service! was in the store today and asked Kevin who was water testing for me a…read morequestion! He barely answered the question as if I was annoying him. Another lady in the store was making a purchase and he was rude to her. she asked if he was having a bad day and he said she shouldn't ask him that question and was she having a bad day! This is not the first time he has acted this way while I was in the store! I guarantee you I won't be back again!

We had Leslie's open our pool 3 days ago. It was blue when the cover came off. Since then, we have…read morefollowed all of their instructions to a T. Yesterday afternoon our pool turned brown, so we went to the store for help. They said it wasn't a problem and to keep following their instructions. Today the pool still looks like this. Absolutely disgusting. We went back and they told us just keep doing what we're doing, there's no problem here. Leslie's should be ashamed of themselves.

I was very pleased with Jacuzzi Hot Tubs of Wilmington. One of the employers...Ellie...was very…read morenice, but yet professional. This was our first Hot Tub so we had so many questions. She was very thorough in helping me to choose the best tub for our family. After we received the hot tub, her and the manager Gary, were always available to answer my many questions....via text or phone call. I am still contacting them with different issues that come up. My family and I are very pleased with how helpful they were.

I find it hard to have anyone return my calls. I hope this isn't going to be a problem if anything…read moregoes wrong,,,still waiting....

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

We had the absolute worst experience with this company. We hired them to put in phantom screens on…read moreour deck which ended up taking months to finish. The reps were extremely disrespectful while we were enduring so much time and money spent on trying to get this done properly. I highly DO NOT recommend this company for any of your needs.

We had our deck replaced (and upgraded) by First State Building and Design in May/June of 2025…read more They did an amazing job . High quality workmanship. The schedule was delayed a bit due to frequent rain in during May of this year.

Absolutely everything about this business is garbage. Their services suck, their employees are…read moreincompetent, their website sucks, their ability to schedule appointments sucks, and I'm not even confident they understand pool chemistry. Tried to schedule an appointment to vacuum my pool online, the website says to email, the employee responds saying to call, I call, they point me back to the site, and around we go until my wife has the smart idea to screenshot what the website says. They finally come out and tell me the pool is too far gone for a vacuum because the algae is too thick on the bottom. Well it wouldn't have been if you morons would have come out when I first tried to get you out here. Additionally, algae is easily treated with an algaecide. Simply add the algaecide I had in the shed, email me that you used the treatment, and schedule a vacuuming later. This is not hard. Or, email me with options, not just "we can't do anything." Lazy. Or stupid. Or both. Not sure. But these people suck.

absolutely do not use. Just got into a verbal altercation with one of the young boys that works…read morethere the same as everybody else $500 to open the pool they come do half the job dont communicate with you and then basically blame you for not knowing how to operate your pool and saying that we don't use them on a weekly basis. These people are total scum.

They do great work I just don't like how they treated me as a customer I had a problem and they…read moredidn't even try to keep my business

Excellent honest service! They were friendly, tie melt and for the job done for us. Glad to have…read morethe spa back up and running!

Just called them about looking into a heater and pool filter damaged by a storm. Instead they…read moreseemed more interested that I file a homeowners claim. Very sad that this company's customer service has deteriorated so badly. I used them when my pool was first installed 25 years ago.

Do not use this company. The Company bills you for work that is never completed and their bills…read moreare not accurate. The manager and service technician are extremely rude with a very bad attitude.