Carly's office is amazing! Anytime I need something I know I can count on them to help. They are always friendly and take the time to answer any questions I have to make sure I fully understand my coverages. Definitely recommend giving them a call if you are shopping for insurance! read more

I have been insured with Carly since 2019 with many contacts with her throughout the years. The staff has always been helpful and offers recommendations of savings options. There is no doubt Carly's agency is the best agent I have had. read more

I was shopping our car and home insurance. Ashley sent a quote to match exact coverage of our existing policies. We then met to review all the options. Insurance companies don't make it easy to switch. Ashley was able to help with an apples to apples comparison of terms and coverage. We switched companies after being with our current provider for 22 years. I wish we would have thought to switch sooner. Ashley provided better coverage and less expensive. read more

We were in a bind and needed a fast turnaround on a homeowners policy in order to close on our house. Agent Ashley Edwards was amazing in her communication and expediency. We got exactly what we needed in time, and for a great price! read more

Carly is the best Insurance Agent someone could ask for. If I ever have a question, and at least 2-3 times a year I do, I can always reach her. She goes out of her way to help in any way possible, even if it means passing up business because it is the right thing to do. When I switched my policies over to her, I fully intended on switching my life insurance also. After reviewing my policy, Carly recommended that I keep my current policy (due to unique situation) because they (Allstate), would be more expensive. When was the last time someone did something because it was right for you and not them? Whenever Carly recommends some type of change to my insurance, I know that she is doing it because it is the right thing to do, and I do it without question. Do yourself a favor. If you are looking for an Insurance Agent that cares, Call Carly. Oh yeah, if you talk to Julia or Craig, they are great part of Carly's team and have the same attitude that Carly does. read more

Have been a customer of both Allstate and this agency for nearly 10 years. It seemed during these 10 years we were in good hands. Then again we never experienced a loss to actually need any real assistance from this agency. We recently had the misfortune of a storm wreaking havoc on our home (tree landing on our house and all). When we put in a claim, we had learned that Allstate classified the storm as a catastrophic event. Seeing the neighbor after the event made sense for this classification. However the classification just created a significant amount of road blocks and red tape without any one being assigned as a claims manager. Instead it gets assigned to a "team" where you never speak to the same person twice and nobody can speak with knowledge on the claim. What we needed most from Carly and this agency is an advocate and direction in response to how to navigate the process (this was new to us, having never had a claim before). We received neither. I certainly wouldn't have remained a loyal customer for 10 years (who recommended this agency to others) if I knew we wouldn't have an advocate in the time of need or someone to help navigate the process. If your reading this review and thinking of using this agency, my hope is your experience is more positive than mine. When I asked what services this agency provides, I was informed by Ashley that they are there to write policies. read more

I learned recently that Carly Guardi Hiteman's Allstate insurance agency that was providing my renters and car insurance had been emailing my information to a person I had a restraining order on, even though he was not on my contract, or anywhere to be seen online. They were emailing him since from June 2015- October 2017 all without my knowledge. This was a breached contract. They were emailing him for years when they were not given any authorization to. In fact, they were specifically told in 2015 not to share any info with this person. When I moved to Westmont into 2015 in June they "accidentally" put him on my insurance. Immediately after this was done I had to explain to them that he was to have nothing to do with my account they assured me at this time he was not receiving anything, that was in 2015. It is negligent of them to continue to email after that 1st situation in June 2015 when I was assured it would never happen again and that there was no trace of him on my account. Then 2 years later again I learn they are sending emails to him, they 1st denied it. I contacted Allstate about it I was told it didn't happen- I had to email them a copy of a letter they mailed me that told me they trying to contact his email address and that this email was no longer responding. They tried to accuse me of not changing my passwords- I have multiple times. Nowhere on my paperwork or online account had this email as an email approved or to be sent to. It was not there at all. It's a breach of contract and negligence. They mailed me a letter that told me that his email was no longer responding that's how I figured this out. Allstate's saying is that you are in good hands. I was not treated kindly, seriously or fairly nor was I in good hands with Allstate, a third party was being emailed information about my account. This is the worst insurance company I have ever dealt with. I am disgusted and hope no one ever has to deal with a situation like this ever again read more

They were very nice and polite, though gave me a quoting assuming I'll go to drivewise (a piece of hardware that plugs to your dashboard and send to allstate all possible info about how (and maybe where) you drive). They gave me ZERO warning during sign-up. After a month I got e-mails welcoming me to go to drivewise that I of course declined, then they just increased premium by 10% (by removing that discount). Not a big money for me but I hate such gimmicks. I can't trust such agent anymore (and maybe Allstate at all). Be careful about this trick. read more

I've worked with Carly and her team to set up an IRA, car insurance, and renters insurance. She and her team always take the time to answer all my questions and make sure I'm 100% comfortable with my decisions. She also always makes sure to apply all the discounts possible to help me save money! I'd recommend her to anyone. read more

We love our agent Kaitlyn! Carly and team have really helped us these last 2 years; we had a baby, bought a house, new car, etc. and Kaitlyn helped us with everything along the way. read more

We currently have homeowners and auto insurance through AAA. We received a proposal from this agent's office that was lower than our current coverage with AAA. The proposal stated that according to their records that our insurance policy was coming up for renewal and they had a detailed proposal with a premium that was about 20% lower than AAA. We called the office because we thought Allstate may be a better company than AAA as all they did was insurance and it was one of the Major names in insurance companies. After conversing with that office back and forth for the better half of the day, the actual quote they gave us was about 60% higher than their initial proposal. When I asked the gentleman how could they be so off from the original proposal he stated that the credit rating and "insurance rating" played a factor. Well we own a $600k house, we have an A+ credit rating and we have NEVER, and i mean NEVER made a claim on our insurance for vehicle or home. He then stated he doesn't know why but that's what he goes by. What bothered and prompted me to write this review is that they sent me a DETAILED proposal to hook me into calling their office and waste my time with a proposal that isn't even remotely close to the actual quote or even close to my current premium with AAA. When I asked the gentleman to remove us from their mailing list and any further notifications, he got snippy and hung up. In my line of work if my initial DETAILED proposal was 60% lower than my actual quote for service, I would be deemed a crook and a charlatan. If my credit rating was low or I had made a claim with any insurance company we have had in the past, I would understand the discrepancy. However, my credit rating is an A+ with the three credit reporting bureaus and I have NEVER made a claim with any insurance company. The gentleman couldn't answer my concern and to me it seems like excuses and a ploy just to have me and others like myself to call and maybe they'll get a sucker or two. read more

I found Kaitlyn and Carly for the most part unable to solve simple insurance problems. I had an issue with a homeowner policy showing the wrong property details. They never did resolve the problem. Carly and Kaitlyn did a poor job of returning phone calls. Receptionists were always pleasant and tried to be helpful but Carly and Kaitlyn were just very slow to follow-up or didn't follow-up at all. I switched my business to an Allstate agency in Downers Grove, and they do return phone calls and get to the bottom of issues and get problems fixed. read more

Ran a Rate Barn quote. Spoke with Carly and Caitlin on 11/4/16. Requested to speak with someone multiple times. I'm not an insurance agent so I need a little guidance when choosing the best plan. Last 3 phone calls were on 11/14/16. These were follow up calls related to an inquiry from Rate Barn. Receptionist was extremely courteous. Assured me a phone call you 10:30am. At two I call back again. Hey what's the situation? "Oh we apologize she is waiting underwriting to call back." My question is why couldn't I be called and told that? Again polite receptionist apologized and she told me they would get back to me. Now it's 11/19/16. No contact. I was signing up for both home insurance for $2000 and car insurance for $2124. This company could care less about your business. Don't think for a second they value your business or have any need for new customers. They don't. If you wish to go to All State please save yourself the hassle and call an agent that is interested in new accounts. Carly and Caitlin are far too successful to be interested in new account customers. read more

Exceptional service is what I receive from Carly and her team...specifically Kaitlyn! She answered every question thoroughly, responded to every email in a timely manner and she even called my Management Company when they claimed I didn't have renter's insurance to straighten everything out. The level of customer service I receive is extraordinary, you just don't see it like this anymore. I appreciate you Carly & your team! read more

RUDE!!! We typically go to a different Allstate location but were sent to this one for an assessment of damage on our vehicle. We missed our initial appointment and were treated like lepers - ignored and treated VERY rudely whereas everyone else who walked in was treated nicely, offered water, food, etc. I've been with Allstate for 10+ years and will NEVER return to this location. People are human, we miss appointments, but I have NEVER been treated so poorly because of it. read more