This office makes those tedious phone calls and emails we put off to make, so easy!! I'm usually one to avoid as agents and representatives can be misguiding or hard to inform but not here! I should also point out that the timeliness of the services provided here are super efficient, I was waiting for new insurance cards when I got into a car accident and couldn't find my email for it either, one 3 minute call later and I had them. Thank you team. read more

Todd and his wonderful staff are commited to caring about you and your well being. They are highly professional, go the extra mile, and are a business I put all of my confidence in. State Farm of Lisle is a busineess I can trust, and so can you. read more

Although I worked with Todd and his group for over 10 years, covering my home, auto, business and personal articles, I have to say that their service is C-level, at best. Not sure why I stayed with them so long. With relocation to Denver, I had to move 3 of 4 policies out of state; keeping my homeowners policy in Illinois. I was shocked to hear from my mortgage company that my homeowners policy had expired. When I spoke with Todd's office, they claimed to have tried to contact me via phone, text and email-- None of which I received. In today's age of technology. . . is that really possible? I'd say as no. Todd's office had my new Denver address, but I didn't receive ANY notification of cancellation. WOW--Pretty clear message that they don't want OR value my business. Happy to shop and take my business elsewhere, and you should too. read more

I highly recommend you speak with Todd MacDonald about your insurance needs. I have several children that are now finishing or are in college and over the years we've had all our cars and home insured with Farmers Insurance. The agent announced that he was retiring, and It seemed like a good time to consider our options. Todd invited me to meet with him to review my coverage and help me understand how State Farm could satisfy my family's needs. I was astounded to find that he was able to exceed our current coverages and even add an umbrella policy to better protect my family. With a bonus; he and State Farm were able to do all of that and save me a considerable amount of money in the process. Todd personally worked with me to transition my accounts on that day and get us covered before the existing coverage expired read more

Great experience buying new auto insurance at this location. I called a few other companies for quotes. The employees here were super friendly compared to others, worked as a team, and their quote and coverage were the best value. I'm a happy new State Farm customer. read more

Todd is simply the best insurance agent in the the state of Illinois you could possible find. He has been my agent for about 8 years now for home, auto...and more recently health. 1. His prices are the best 2. His service is IMPECCABLE. 3. He is always looking for ways to save you money (which I assume lowers his commissions - but is an INCREDIBLE SERVICE) 4. Is is SUPER responsive on EVERYTHING. When I lose or can't find my car insurance card - I email Todd and its in my inbox in less than an hour. Honest advice on car/driving issues - no problem - he will spend the time with you. Most recently - Todd literally spent 3 hours on the phone with me and healthcare.gov to sort out an issue they created by accidentally crossing my account (somehow) with my daughters and canceling my insurance instead of hers. It was such a pain - but I am so grateful to have an amazing agent like Todd as my insurance advocate. He is so incredibly helpful I cannot say enough to express that anyone needing insurance should use him as their agent. I promise you will be thankful you did. He has my business for life - and will always get a STRONG recommendation for me for anyone looking for insurance. Did I also mention what a super nice guy he is? Talking to Todd is like talking to a friend not a "salesman" (I feel he is my friend even though I think we only met face-to-face once). Todd is honestly one-of-a-kind is a time where customer service has seen better days. Todd is a total rockstar and a model for what great customer service should be. Todd and his team are beyond helpful. If you need auto insurance, home insurance, life insurance, business insurance, or ANY insurance CALL TODD!!! To those who do...you are very welcome. I am so grateful to the friend that referred me to Todd. read more

It is so nice to have someone I know and trust taking care of my insurance. He answers whenever I have a question and takes care of everything I need. He covers my home auto business and personal items. It is always nice to know I have someone in my corner. read more

I am very please with Todd MacDonalds State Farm branch and all of his associates. I work with Charlotte Ryan and she has been such a pleasure to work with. She is knowledgeable, professional and willing to go the extra mile to provide great service. read more

Todd is a great guy and he takes time explaining the policies to you, so you are better educated in making the right decision!

Todd is a great guy to work with and his office staff is always helpful, especially Dan Cladis. My parents have had home/life and auto policies with Todd since forever and I have chosen to keep all of my policies with him as well. I've only had to file an auto claim once with the office and it was handled smoothly without any issues. It's also very nice to be able to call into the office and speak with someone live and that knows you rather than just your policy number. read more

Todd was a huge help when it came to signing up for car insurance. He walked me through different policy options and helped me figure out a plan that worked for me. He even saved me some money over my previous carrier! I highly recommend him to anyone who isn't happy with their current insurance. read more