After terrible treatment at Leith Toyota, we went to Carmax and had a great experience. Everyone was so friendly and helped us look at all the options and I was able to purchase a great car for my daughter. read more

Sells wrecked cars. Horrible customer service and the service is even worse. Please do not ever buy anything from them.

I traded in a car and bought a new one with Carmax Hickory 2 years ago. Great experience! 5/5. However, based on that prior experience, May 19,2026 I ordered a car to be delivered to the same Hickory location. The delivery date was listed as May 24-28. Since then they just keep moving back the date. It's now June 3. Multiple calls to Carmax and that can't give us a location of the ca r or any definitive delivery date. Very disappointed in this experience. If you are using Carmax I strongly recommend only choosing from the cars at that particular location. read more

I sold my car here and it surprisingly went well, considering the previous reviews. I submitted all of my car details via the CarMax website and got an online offer right after! They honored the offer and it was a quick and easy process for me. read more

I recently purchased a vehicle from CarMax, and the experience was below the level of professionalism I expected. When I arrived to pick up the car, the battery was completely dead -- something that should have been caught during their inspection process. Instead of addressing the issue immediately, I was told after I was about to sign paperwork that "there's no mechanic on site today." That is not the customer's problem, and it should never have delayed or complicated delivery. What followed was even more unacceptable: I was essentially expected to sign the purchase documents and then accompany an employee to an auto parts store to purchase a battery for the car I had just bought. No dealership should ever hand a customer a non‑functional vehicle and call it a completed sale. When I later called to get clarity, I was dismissed, put on speaker, and could hear people talking in the background in another language. Instead of professionalism, I was told I was "cracking up" and that a manager would call me. At every step, the burden was shifted onto me rather than CarMax taking responsibility for its own oversight. I resolved the battery issue myself, but the lack of accountability, communication, and basic respect means I will not be purchasing another vehicle from CarMax. My experience showed me that once the paperwork is signed, the customer is on their own. Update. A few things to note: the car wasn't fully checked before sale -- my coolant reservoir was empty, and the battery was dead. I had to address these myself immediately after purchase. Be prepared to scrutinize the car when you pick it up. read more

Thank you so much Adam H for the best car buying experience. Your customer service, expertise was outstanding. I will make sure that I send all of my friends you way. You found the perfect vehicle and we are so happy read more

*UPDATE 12/04/2024* Vehicle was towed back to CarMax 11/25/2024. Turns out oil cooler needed to be replaced.. Was supposed to get vehicle back today 12/04/2024. Unfortunately, during their test drive a check engine light came on, cylinder 6 is misfiring and now the fuel injector needs to be replaced. ETA is now Monday-Tuesday of nest week! :( I AM NOT A HAPPY CUSTOMER!!! I'm thankful for the service technician who has been keeping me updated and their responsibility to repair/replace but CarMax.. Put yourself in my shoes. I bought a vehicle and less than 2 hrs of having it, it had to go into repair and I have been running on 2 weeks of not having my newly purchased vehicle. I'm highly concerned withe repairs being put into the vehicle so soon. Did CarMax really perform the 125 pt inspection before listing for sale on their lot? The car has less than 60K miles on it... I am waiting for a return call from a Manager. My 10 day return should be extended since I have not really gotten to experience the vehicle, EVERYTHING must be checked with a fine tooth comb before returning it to me as I will take it to a trusted mechanic for a pre inspection behind CarMax's technicians and their work.. ALSO, CarMax should compensate me for my first car payment since I am paying for a vehicle I have not gotten to drive or experience (other than the test drive and drive home from the lot) Hopefully CarMax can understand why I am leaving this review. WILL UPDATE REVIEW AGAIN AFTER NEXT MONDAY-TUESDAY WHEN I SHOULD RECIEVE THE VEHICLE BACK ------------------------------------------------------------------------------------------------- I bought a 2021 Jeep Grand Cherokee from Carmax on 11/23/2024. Loved the set up of the place and had a really nice salesman. Unfortunately, after leaving the lot and getting home, discovered a very noticeable leak :( it is either transmission fluid or oil. Maybe a loose cap? (Hoping it is a minor fix)... texted my salesman right away and he responded that Monday carmax would get it towed back. I'm not very happy as I haven't been able to drive the new car that I was excited about... And it's Thanksgiving weekend. Hopefully Carmax can make it right with the situation come Monday. Will update my review after... read more

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Everyone I worked with from the moment I stepped in the door gave the best customer service. Dan Saylor helped me decide on which car to get and Athena and Dakota helped me switch the items from one car (since I had my 3month old with me) to the other and complete the transaction. They were all so accommodating this was truly a wonderful experience. Thank you all so much, for making this car buying experience so seamless! read more

Take your car to Echo Park instead of CarMax! Tried to sell my deceased father's car. Had all the paperwork they needed, but it took CarMax ~4 hours over 2 days to come back and say I needed to go to the DMV to retitle the car. I understood their position, but this couldn't have been the first time they've gone through this (e.g. deceased person on title). They could have just said that up front. Go to DMV and retitle. A nice lady there recommended Echo Park nearby. Went there, sold the car for $3K more than CarMax offered. Edited to add: Staff I worked with were super nice. Just the length of the process and the inability to get a manager to make a call, wasn't great read more

we're sold on knowing the cars are well checked out and offered with no dickering over price, or having to sit while the salesperson "checks with the sales manager". read more

My name is Solomon Emanuel, I'm not gonna say any names unnecessarily , but this was literally the WORST place I've ever tried to buy a car in my life, never doing it again I'm just trying to buy a car, customer service sucks, they'll never get in contact with you, and you're probably gonna end up with five associates , all of which will not you. read more

The sales manager Rick Williams has a nasty attitude, doesn't know how to talk to customers in a respectful way, and constantly cut me off in the middle of speaking. They will provide information on cars that aren't completely accurate and hide wrecks/accidents. however, sales rep rafik was really nice to work with read more

I had an awful experience at this CarMax. The employees were incredibly unfriendly and unhelpful. The person who is working at the front of your store should help be both friendly and helpful, and the girl there was neither. I was not greeted and no one provided any kind of assistance. I would not and will not spend my money here. read more

Carmax sells junk extended warranties going by the name "Maxcare." This is a fraud because they will not pay valid claims. They refused my claim even though a certified shop and a dealership stated that it was valid. read more

First time ever dealing with Carmax. We had a car to sell. We always sell our cars on our own but with COVID and all we really didn't want to deal with it. Stopped in for their offer about 10 days ago. It was decent. Their offer was actually the best one we got. Came back on the day their offer expired and we worked with Nina. Nina was a rockstar. She knew the process. It was a lot of paperwork. Two thumbs up for Nina. It was no hassle. Give them a try. read more

Great experience! I was surprised at how efficient it was and the offer was extremely reasonable! $14,400 for a 2019 Honda Civic! Very happy with our time there! read more

Walked in, about 30 minutes early, guys said that's good and it's Better to be early, told us to sit and wait and someone will get us shortly. So we waited 45 minutes, watched multiple employees sitting on their phone doing absolutely nothing. We walked out, thanks for wasting our time! read more

I went to this location to sell my vehicle. I had completed the appraisal online and got a price. I took my car in, and they matched my appraised online price which was great . I didn't want to sell that day, so I went back home and looked online again, and I used Kelly blue book, and it stated that I would get $300 more via Carmax. A couple of days later, when I went in, I met with their customer service rep and informed her of the price increase, and she asked Nicholas, who I don't know what his job title is, and she came back and said they don't price match. I said, well, I did use Kelly Bluebook, but it said Carmax would pay $300 more, it had a Carmax code and everything and I didn't think it was a price match because it was the same COMPANY. I understood they would want to stay with the lower appraisal, and I was okay with that, but the way Nicholas spoke to me was appalling. He was rude and condescending in front of my kids and husband. I didn't want to hurl my kids across town. If not, I would have left. He was very full of himself and arrogant in his speech. He made that experience horrible. He could have simply said in a professional way, he won't be able to honor the higher price and not speak to me like I was a child. read more

Just sold my five month old car to CarMax. Sad to see it go but circumstances changed and we weren't using it. Husband took it for appraisal a few days ago and they gave us a very fair offer. Took it back in today to sell to them. The process was very smooth and efficient. The woman going through the paperwork with us was very clear and efficient. In addition, she was training someone and it was clear that she was very knowledgeable and attentive to detail. (She was a great teacher -- kind of wanted to recruit her for WCPSS.) Overall, I think the whole process took less than half an hour. We have sold cars to individuals ourselves before which can be such a time consuming and frustrating process. CarMax sure made it easy -- highly recommend. read more

Recently purchased a car from Carmax and was pleasantly surprised. Our salesman closed the deal though, Prince was such a great employee to work with. Answered all our questions, found the answer if he didn't know, and was honest, which you can't always find within car sales. My husband (who is also in sales) and I were very happy with our experience! If you head in to CarMax, definitely ask for Prince! read more

If you're looking for a used car, it's a great place to go. They don't haggle and the price you see is the price you get. However since the pandemic, the salesmen are a lot more hands off. I've bought a few cars from Carmax and not been disappointed. read more

I came here for an appointment at 6pm to sell a car I have the title to. I'm still waiting 2.5 hours later with what looks like people sitting around in the business office. I'm not buying a car just selling This is horrible customer service. read more

This has to be the slowest place ever in existence. Get more office people because the ones you have need to be fired. No way it should take hours to do paperwork. 4 hours in and still waiting WTF? read more

online estimate is a total lie. they call it an "offer" but it isnt. wasted a bunch of time taking my car in because the online offer was good. only to have them offer 30% of that "offer" once i showed up.i asked if maybe somehow i didnt enter accurate information in the web site . i did not. bait and switch is supposed to be illegal. made me wait almost 2 hours for this lie. read more

I received an offer to buy my 2001 S-10. It seemed a bit too much knowing the condition of the truck, yet it runs great. I checked in then sat for 40 minutes with no one contacting me to verify the offer. Staff were wandering around in a daze with no effort to assist anyone. Ironically, I was actually trying to save them time and money and they returned that favor by wasting mine. I will sell the vehicle locally myself. read more

The buying process was easy and quick. I did however have a bit of money owed to me that no one at the store knew where it was. I ended up having to call corporate and have them investigate. They immediately overnighted the check to me. I am hoping it was just an oversight and not intentional. Pay attention if you are trading in a car. read more

I recommend CarMax for purchasing your next car. I had the best experience today purchasing a car. Terry Bobbitt, Floor Sales Consultant, at CarMax in Raleigh is the BEST!!! He surely knows what he is doing and has a lot of experience. He made buying a car fun. I would give him and CarMax 10+ stars if I could. read more

I searched online and found a 2013 Honda Civic 2d coupe here at this store and reserved it to take a more serious look at it. I reserved the vehicle on a Monday online and scheduled to look at it on Saturday. Thought that was cool that they held the vehicle for me. Once arriving Hasem greeted me with a friendly and welcoming attitude. He was my salesman throughout the process. He was super nice, patient, very attentive, knowledgeable, explained everything to a "T", when asked a question he answered it quickly, and gave advice when asked. I felt he was very honest and straightforward, definitely not pushy!!! Highly recommend him as a salesman. The car was everything I expected and more. It was clean, well maintained, low miles, and priced reasonably. I ended up purchasing this car as this will be my commuter car to and from work. Thanks Hasem for making this car buying experience awesome!!! read more

CarMax - 2013 Honda Civic LX - Used Car Dealers Near Me - Raleigh, North Carolina

I'm hoping that sharing my experience with this location will save others the time, hassle and stress that comes along with buying a car from here. The purchase process was smooth. It took us less than an hour and we were out and about with our new car! Unfortunately, this is the only positive thing I can say. It wasn't until 3 weeks after we drove home in the car that we received the registration and plates in the mail. To our shock, a random, unrelated woman was listed as the primary individual on the registration and title of our car. We immediately called CarMax- and were horrified to find out that an employee did not carefully type in my drivers license number, and therefore registered and titled our vehicle to a random woman. It took weeks of us calling nonstop to get a straightforward answer and solution. Every single person we spoke to told us something different. If we didn't call them- they would not have resolved this at all. They were not motivated to make the situation right or fix their mistakes. Every other party we spoke to (the NC DMV, our lienholder, our car insurance company) said they were not surprised- and that CarMax is known to sloppily enter information and be slow to fix errors. Meanwhile, we were racing the clock in hopes that a solution would be found before the temporary tags on our car expired. To hear that this is unfortunately not a one-time issue with this location, but rather their reputation- I'm regretful we gave them any business at all. Had I known what would be in store after we drove off the lot, I certainly would've bought elsewhere. read more

I highly recommend this store. They were very accommodating for issues I experienced with my vehicle after purchase, and also with switching lenders. read more

I would like to give a shout out to Mel Thomas and also a gentlemen named Michael. These 2 employees have gone above and beyond for my vehicle. I am so pleased that I purchased my car from Carmax. They stand true to their word on the 90 day warranty. Everything was granted. Sadly, I find it's hard to receive great service these days and these 2 men proved it's still out there! Great job!! read more

I took my 2020 Tesla Model 3 in for an appraial to the Raleigh, Glenwood Ave store. Bruce D. was very condescending; he immediately started telling me why Teslas are not bringing any $ because Elon Musk dropped the price on Teslas. They gave me a lowball offer of $24,000. I have already been given an instant offer by Kelly Bluebook of $28,115. Kelly Bluebook also gave me a value ranging over $35,000. Don't waste your time with this store. read more

My husband was in an accident that left our car totaled on a Wednesday. The following Monday we drove our new-to-us car off the lot. Here's what happened in between. We needed a car fast for a variety of reasons and had a pretty clear idea of what we wanted. We had test driven cars at Carmax in Austin but had never bought, so we knew they didn't haggle but made sure the car would be ready to go and would make the transaction fairly smooth. Holly B was our salesperson. She was very pleasant and listened to what we were looking for. She did the customary looking up certain cars that fit those criteria, making her recommendations based on our price, taking us out on several test drives, and explaining the warranty levels, return policy, and financing options. We looked through their online database and found one at another location that fit all of our criteria - what they had in their lot was fine but none fit as well as this one - and she arranged for it to be transferred to this location and promised to contact us once it arrived. Being an engineer and general nerd (I say all that endearingly) and given that he walked away from his accident with a single bruise, my husband spent about 6 hours total researching safety ratings from a variety of sources. He found that the car we had chosen ranked on the lower end and got cold feet, so he texted Holly to explain that and asked her to cancel the transfer. She texted back in a few minutes saying no problem, just let her know when he's ready to come back in and try again. He finally decided to stay with our old make/model and found they had 3 on their lot. She was working that day, and since we were kind of excited, without much thinking he texted her to let her know all this and that we were on our way to make the 30 minute drive. It occurred to me as we pulled into the lot that we had no idea if she was even available at that moment, and it turned out she was test driving another client. We waited maybe 20 minutes or so til she came out to get us and she STILL apologized for keeping us waiting even though it was on us and not her. Basically, we test drove and made a decision. What we didn't know is that Carmax takes care of a lot of the extras such as title and registration for you, which is nice. Yes, you pay a premium for that, but it was nice to find we don't have to wait in line for all that. The 5 day return policy was a huge plus since they will also refund your service fee, and Holly assured us that even she had taken advantage of the return policy herself. We did buy a warranty as well. While yes, they are used car salespeople, no one felt pushy or slimy. I decided a few days later that I wanted my regular mechanic's opinion on the car as well. Everything turned out fine, and it was nice to have that peace of mind. It's a Honda with low miles and he mentioned that an extended warranty in this case is overkill, in his opinion, so we decided after some thought to cancel the extended warranty. We called Carmax and they canceled it for us, no questions asked. Could we have gotten a better deal elsewhere? I'm sure we could've. Would it have been as convenient? Compared to buying on craigslist, which we've done in the past, not at all when you consider the 5 day return policy, title and registration, preinspection before buying, etc. Compared to a dealer (which admittedly I've never done), I would imagine it's less of a headache. If you're looking for a great deal and have the time and wherewithal to work it (typically we do, but did not have time in this case), go elsewhere. Carmax will give you what is likely a fair deal, and it's much easier and time consuming overall. read more

CarMax - Used Car Dealers Near Me - Raleigh, North Carolina

I have a ford focus that I was looking to trade 3 months ago it was evaluated with a slipping transmission I took it to Capital Ford in Hillsborough they went through the car and found the only problem was the clutch they repaired it and it no longer shutters when accelerating from a stop problem resolved I returned to the same Carmax and didnt mention it had been repaired initially and after 30 minutes of wating the appraiser said it has the same problem the report was pencil wiped, so it was falsely evaluted I dont blame the individual as much as there is a lack of training at CarMax read more

If you shop at the Glenwood Ave Raleigh location, please ask for Jack O'Ryan. He'll provide you with the absolute best service, regardless of what you're looking for. He really listens to what you want and walks you through the process. Thank you! read more

First time purchasing a vehicle on my own, was easy and quick thanks to Balpreet Singh. He helped me through the process and explained everything to me in a timely manner, definitely recommend. read more

We bought a car from this location last year after my wife's car was totaled by a hit and run driver. This year my 15-year-old car died and I needed to purchase another vehicle. I looked up their inventory online and came on a weekday night. We examined the finalists and test-trove the Acura hybrid I ended up buying. I thought they would process everything for me to come back and pick it up the next morning, but they were able to do everything that night - from the credit check and financing to handing me the keys to drive home. We paid a down payment by check and returned a few days later to pay off the balance outright. I like that they are pretty much no hassle and efficient. Sure, you could probably bargain for a lower price at another place but I prefer a straightforward experience. The car I got had a few more bells and whistles than I needed, but needing a vehicle sooner rather than later meant that time was of the essence. Just like with my wife's car last year, we took the car to our mechanic who found some minor issues like air filters needing to be replaced, but on the whole the engine was in good shape. read more

Fast reliable buyers. Great cars for sale too. Professional. Accurate and friendly

Just bought at 2015 Jeep Grand Cherokee for my teenage daughter to be her first car. She worked and saved to pay 1/3 of the car on her own. The sales woman was very nice but after purchasing the car, the check engine light came on ON THE DRIVE HOME! What kind of quality check are they doing that this can still happen? We bought the car 10 days ago and just learned TODAY that they have sent it to Jeep to determine the problem. No one proactively calls us to give us updates, we have to call them constantly to know what is going on. Would never buy from them again, NO sense of responsibility to the customer, NO concern about customer satisfaction or happiness. They have our money and now we have to dig for answers. read more

It's a amazing how dramatically the service has fallen at this location. We bought a car here about 7 years ago and were pleased with the service . We paid to have a car shipped ---did not buy it after seeing it in person . Later we found what we wanted---a bit of a delay getting our tag but overall very satisfied with Carnac back then. . NO Longer ! Take seriously the comments about poor service on Yelp when you are looking for a vehicle. We went yesterday .A tall fellow , apparently a recent transplant from Africa based on his accent, lost all interest in working with us as soon as he heard we were not looking for a BMW He left us alone for over 15 minutes ---just left us without explanation. .As we walked out he returned and I told him we were tired of waiting :His responee ? " That's fine " read more