We bought a used 2017 Honda Civic last year from Carmax in March, almost exactly a year ago. In the first 30 days we had some CV axle issues and some AC issues that were immediately remedied with us incurring no additional cost (as it should be). Fast forward to September of the same year and we needed to replace the battery. We reached out to this Carmax location and explained our frustration about having to replace the battery so soon and were told we would be reimbursed which we were with a quick turn around time. Almost a year later we found out that the front struts and rear shocks in our car had failed and with a baby on the way this was a serious safety issue. After dealing with their third-party warranty Maxcare which was a complete nightmare getting a claim approved, we reached out to this Carmax location again. We explained our frustration and reiterated this was something that should've been caught in the initial inspection and if it had been caught, we wouldn't of had to deal with this headache. Alas, our wonderful service consultant Kalea stated she would reimburse us for the cost of the deductible from our warranty claim to get our car fixed and back on the road after more than a week of no movement. We are very appreciative of everything this Carmax location has done to remedy our concerns and keep our business. I would recommend this location to anyone looking to buy a used car, they make your experience iconic! read more

Do not use CarMax if you have a loan! I'm still making payments, and my loan is accruing interest for a truck I sold to CarMax in January, and they've already re-sold! I hope they're out of business when their reputation catches up with them. read more

You would be better off to drop your price and sell the car yourself to a private party. This will save you a lot of hassle. The price they tell you that they will buy it at is a lead on. First they will keep you waiting beyond the time of your reservation to soften you up so that eventually will cave in to their real offer after you have expended so much time and effort. The final offer will be based on their needs to maximize profits and not based on any independent evaluation. read more

Sean was a great help late night almost at closing but got the job done . Only thing is express checkout means 30 minutes not 2-3 hours .

I found the CarMax experience to be mostly positive, selling an older car and driving away with a newer used car. We actually test drove a few cars at a location further away, then submitted a request to ship the car to a closer location for a final test drive and purchase. There are many options to try out new cars and the company reviews the complete record of the car which is available online and reviewed during the purchase. You can really get a good deal looking at the used car offerings here. We also had a small issue with the car within the initial 90 day window and the service center fixed it for free. My only gripe was the selling price of the older car. You walk in with an idea of the price which you can look up online, then when the evaluator finds a small issue with the car (transmission sluggish, engine a little loud) they'll take a thousand off the sale price (at least in my case). You are presented this no-haggle offer while sitting there ready to buy the new car so it is a rather difficult decision to decline their offer. You can always bring in your older car for appraisal prior to buying a newer car so you can get the offer before being surprised with it later, then decide to sell it somewhere else if you want. Overall, I was very happy with the purchase and working with CarMax staff. Kirill was the best! This is definitely a place to get a good used car that you can trust. You may find that you can sell your car for a better price elsewhere though. read more

I paid a transfer for an AWD Kia Telluride here. The car did not have AWD. They made me moved me around talking from person to person for 2 hours. Until finally telling me they couldn't do anything but waive my fee. read more

I wanted and needed a truck. I have been searching for a few months now. I was visiting with my granddaughter and decided that we would take a drive to look at a couple advertised trucks. Well, I did find one but it was located at Sacramento south. I called and had it delivered to the Roseville location. It took a little longer than expected but the day arrived for a test drive. The ride excellent and we worked to set up the purchase. Husam was very patient and treated me with a great customer experience. I was not able to purchase that evening but filled out most paperwork. He set up express delivery for next day. I arrived as scheduled and met with Melissa, filled out the remaining forms. I walked outside took a few pics of me and my new truck! Husam and Melissa made the purchase so very easy and with excellent customer service! read more

Pete Giove, the service consultant was fantastic. He helped us out with a vehicle warranty problem. Pete did a great job of listening what was wrong with our vehicle and came up with a plan to get our vehicle back us at 100%. He kept us informed on the progress of our vehicle repairs. When we received the vehicle, it felt like they/ he actually care about their customers. People like Pete are the reasons we keep coming back to Carmax for our cars and our maintenance of those cars. This is our 6th from Carmax over the past 20 years. read more

CarMax - Our last Carmax purchase - Used Car Dealers Near Me - Roseville, California

Waited 45 minutes for assistance and left. However, there is value in being able to look at the cars on the lot.

To anyone who may be buying from this location DO NOT BUY they knowing sell lemons! If I could give zero I would. 1 year later I filed lemon law proceedings due to how many times this vehicle left me high and dry and I spent LITERALLY thousands of dollars just trying to keep the vehicle on the road on top of my payment and insurance. Carmax offered to settle by buying back the vehicle. Day I come back to return the vehicle NO ONE knew what was going or even what a buy back was. I waited for ever to finally speak with someone who knew what they were doing. But was so happy to toss those keys back and say GOOD RIDDANCE read more

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Great service! Got me in and out as fast as they could and matched my online offer 100%! Absolutely no complaints on my experience here, definitely recommend! (Also, very nice collection of vehicles) read more

Absolute joke! I am buying a car and narrowed my decision to three vehicles. I was trying to decide between the durango, the Yukon, and cadillac escalade. I called they had all three on the website and I made an appointment. Drove over an hour and was told I can look at all the vehicles I want but was only allowed to test drive two vehicles. I called about three. That should have been clearly explained. Why only let a buyer test drive two when they call about three?! Dont waste your time. read more

The most unprofessional car dealer ever. I called after finding a truck I was interested in and they charged my credit card to ship the truck to Roseville Carmax. I told them over a week ago that I was serious and had a deadline to purchase before the yearend. Now they tell me because of a death certificate they cannot sell the car in California, and they wasted over a week to tell me that. Totally unprofessional and then gave me a line of total BS Don't waste your time with CarMax read more

It's not that carmax roseville is a good company for customers, in my experience carmax is just not quite as bad compared to other dealers. But they are still awful. Be careful with the return policy. You may not get your down payment back. If possible put ZERO down in case there are issues. Reminder, you are most likely significantly overpaying for the car Make sure you are getting 2 keys - carmax does not readily disclose how many keys you are getting. New key fob's are very expensive. They sell/buy so many cars do not rely on their inspection Also, Maxcare is not part of carmax!! Do not assume they will approve or pay for repairs. Check for rust - they ship all over the country Be wary of their due bill repairs. Their service dept very iffy and in my experience they perform subpar repairs. read more

This was by far the worst car-buying experience I've ever had. The only reason this even gets one star is because my sales girl Stephanie was the ONLY positive part she was kind, helpful, and did her best. The rest of the process? An absolute nightmare. I bought a car in 2023 with obvious engine issues that started almost immediately. I brought it back within the return window, and instead of actually addressing the problem, they just replaced the battery like that was going to fix anything. I told them multiple times it wasn't the battery, but they clearly didn't care. To make it even more frustrating, one of the female mechanics tried to flip it on me, saying the issues were probably because of how I drive. Excuse me? That's completely unacceptable and just a weak attempt to avoid accountability for selling a bad car. And don't bother trying to follow up they will ignore you. They don't return calls, they won't respond to messages, and once they have your money, you're on your own. Zero customer service, zero ownership, zero professionalism. I put a huge down payment on a vehicle I expected to be reliable. Instead, I was sold a problem, treated like I didn't know what I was talking about, and then completely ghosted when I asked for help. Avoid CarMax at all costs. Unless you enjoy wasting money, getting blamed, and being ignored when something goes wrong read more

Service department gave me old fashioned 5star service like I have not experienced in years ANYWHERE! Pete went above and beyond...highly recommend this dealership. read more

Carmax is garbage. When trying to sell my old car (2018 VW Atlas) they low balled me and offered me $14k. Carvana offered us $17800, so of course we sold to Carvana. Unfortunately, Carvana did not have the car we wanted, so we bought a 2023 VW Atlas from Carmax. Before you purchase, they are all attentive and friendly. I asked a salesman, named Mark, to please have the scratches and dents repaired before we bought. He said he would. He texted me a few days later claiming they did a great job removing the scratches and dents. They did not. All scratches and dents were still visible. Again, they are nice before you buy but after you buy and have issues, they don't respond to you. The guy who sold us our car, named Glenn, went on and on about all the checks they did to make sure the car was in great working order. Next day we took it to our mechanic who found multiple issues with it (totaling $900). Including a dead battery in the key remote. These lazy cheats couldn't even put a new battery in the ONE key they gave us. Glenn was also too lazy to offer us the 3 month free trial of Sirius XM radio. He completely dodged the screen during the sale and I had to ask him to click back to it so we could get that offer. Then, he never even set it up before we drove off the lot. We had to drive back to the dealership another day and have it set up. Carmax, and especially Glenn, are WORTHLESS. Buy your car at Carvana. Better service, smarter people. Carmax is trash. I am planning on replacing another car I have and I DEFINITELY WILL NOT be going to Carmax. read more

Abruptly had to start car shopping, but a friend pointed me towards CarMax Roseville. I checked out the online inventory and did online research. After narrowing down my selections I made an appointment to view a Nissan Kicks S. Josh helped us once we arrived. Like many people, I'm not a fan of the general car buying experience, but Josh made it extremely easy. I grabbed MaxCare too, as many people have recommended, so all-in-all I'm very pleased with my experience! read more

We were given an online offer and an appointment. Went in and told man at counter we had offer with appointment, he said sit and they'd call us. As we waited we noticed there weren't many workers, and the ones there weren't doing anything except for 2 of them. We could hear muffled talking and clapping. We waited 45 minutes past our appointment, then asked why not helped. He said we were in the wrong section for selling car ( he put us there). So mad, went to other section and hardly any workers. As we waited, all of a sudden a bunch of workers came from the back, they were having a meeting and still made appointments knowing no one was going to help. As soon as they came out, we got called up. Very rude way to do customer service. Not being honest. We were out in 20 minutes once they finished their meeting. Don't give them your business, they don't deserve it. I was treated much better in Elk Groves Car Max. They respect your time waiting. read more

Cars selected online for test drive were not actually there! Person who we communicated with to meet us also was not there. No apologies offered. Ended up going to a different CarMax in Pleasant Hill. They were very, very helpful and purchased the vehicle from them. They will get a separate positive review! read more

Went with my guy to sell his 2019 Dodge Ram Limited Truck. It was in mint condition and they gave us more than our phone quote offer so we were very pleased. Everyone that we worked with were very attentive and pleasant and it went so smoothly. I recommend this place if you are selling or buying as I have several family members who have used CarMax. read more

I'd heard good things about CarMax from a friend. He brought the car he bought back a couple times within the first 90 days to have them take care of things that I thought were a bit petty. But they did to the car what he requested. So I decided to try carmax. We found a good deal at this location online. Raj took care of us. He never pressured us. He was honest and upfront, informing us of our options regarding payment, coverage, that we could get more for our trade in if we sold it privately, etc. He never pressured or pushed us, nor was did he ever rush us with decisions. Even after all the payment process was done and he took us to the car, he continued to be helpful and unrushed, even though he got a call and was needed somewhere else. He made us feel like we were genuinely his priority. I found other deals online that looked comparable, but we tried carmax first because of their reputation. I'm glad we did. I don't usually recommend businesses to friends, but I will recommend CarMax, largely because of Raj. I trust CarMax. I can't say that of any other auto dealer I've been to. It's been a week now since we got the car. I've looked a little into refinancing to see if I could get a lower interest rate. I tried our local Credit Union, and it was actually .01% HIGHER than what we got through CarMax. read more

I bought a vehicle from this Carmax and that same year the car blew a head gasket. Expecting to be stuck upside down on the loan with repairs costing more than the value of the car, I contacted the CEO of Carmax and he put me in touch with the executive customer service team. They provided me a rental free of charge the entire time it was being repaired. Due to the complexity of the problem and difficulty in finding Volvo parts, they decided to refund me not only my down payment, but all payments I had made against the vehicle. Any other dealership would have told me to kick rocks, but they did right by me and I will continue to be a customer because of this. I will say if you purchase from Carmax, the warranty is worth it. Also after purchasing a vehicle, take it to an independent shop to be inspected. Doing this cost me $40 and I was able to have things fixed without cost. Shout out to the Repair manager Kasey. He really went the extra mile to help me and to make sure I was reimbursed every penny for every charge. I'd be up a creek if it wasn't for him and his team. read more

1st I'd like to Acknowledge our salesman. Kirill, and our business support specialist Andrew. Two stellar employees, give them a raise. I wish I had started my search at Carmax. I could have saved ourselves a lot of frustration. There is no pressure, no haggling. The price is the price. You can wander the lot, unincumbered by salesman swooping in from all directions. The cars are unlocked. We were looking for an SUV. I drove some Fords, a Nissan pathfinder. I was unaware that Infinity is to Nissan, like Lexus is to Toyota from Kirill, he was able to answer all our questions, and based on the criteria I gave him, 6 cylinder, moonroof, he suggested several vehicles. We settled on the 2019 Infinity QX60 Pure. 54k Miles. And my criteria included an out the door price of less than 30k. I paid 28k and change. As it is an older vehicle that price also included a 5 year warranty, it's called Maxcare. It has great reviews online. So my 5 year old car has a new car warranty. Again there was no pressure. Other dealers insisted on taking my info for credit, even tho I explicitly stated I was paying cash. I had no such issues at carfax trying to upsell me via financing. We were able to pay with actual cash. We used their express pickup. Pickup was easy and direct even though we missed the emailed forms, we could have filled it out at home, but I didn't see it before we left home. I have never had a 5 star experience anywhere buying a car. Until now. Carmax is your one stop destination for used cars. read more

CarMax - Jon and Linda with their Xfinity QX60 - Used Car Dealers Near Me - Roseville, California

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I purchased the MaxCare plan from CarMax when I bought my Tesla two years ago, thinking it would provide reliable coverage. I paid $2,800 for the plan, expecting peace of mind in case of repairs. Unfortunately, my recent experience showed it was a huge disappointment and complete waste of money. When my Tesla started making a squeaking sound while driving, I took it to the CarMax repair shop--only to be told they don't work on Teslas. To make matters worse, they informed me that they only see vehicles purchased within 90 days. After that, they refer you to a third-party repair shop, where repairs are supposedly covered by MaxCare. This was never clearly explained when I bought the plan. To top it off, the service representatives were incredibly unprofessional. Very dismissive, unapproachable, and completely disinterested. It felt like they couldn't care less about helping me, despite the fact that I paid thousands for this so-called protection. Bottom line: If you're considering MaxCare for a Tesla--or any vehicle--think twice. The lack of transparency, poor customer service, and the hassle of being pushed to third-party shops make it not worth the money. Save yourself the frustration and go through Tesla or a trusted mechanic instead. read more

By far the most smooth and enjoyable experience buying AND selling a vehicle. Raimey was who helped us and I can't recommend her enough. Knowledge, relatable, and so helpful! The straight forward experience with price/fee's/taxes etc is so nice and why we wanted to give Carmax a try. No haggling, no gray area, no bait and switch with price and fee's. We calculated our trade-in online which was initially more than what we were finally offered. Online it literally tells you the price is suspect to change based upon physical inspection of your vehicle. (Saw other reviews complain about this) We knew our trade-in amount would likely change because our vehicle was 12 years old and a bit abused! We love our new vehicle, had a great experience with Raimey at the Roseville Carmax and will likely be back when it's time to purchase our son a vehicle. read more

CarMax - Cadillac XT6 Sport - Used Car Dealers Near Me - Roseville, California

Had a reservation to purchase a car. They said we can ship it to a closer location but have to cancel the reservation in order to do so. Made me pay for shipping cost. And sold to someone else the next day! Unbelievable. This company is a joke! Will never buy or recommend carmax to anyone! read more

Got an online quote to sell a car, made the appointment and drove two vehicles the 37 miles there. Waited forever only to get a MUCH lower offer and told we would have to bring the car back another day if we wanted them to buy it. So that was 6 hours of our lives wasted and $40 in gas needlessly spent. read more

Craig could not have been more professional. Helped facilitate the purchase of my son's car. This a big deal to him and he made the process stress free and explained everything in a manner that reduced my son's anxiety. Would recommend! read more

Very disappointed in the way this visit to the Roseville location went. First We were led to believe we'd receive a larger sum of money for our trade in than we were offered in the end. Bit of a bait and switch there Second When appraising our car the tech broke a trim piece off of our vehicle when looking at it, and conveniently retook pictures to insinuate the "damage" was done prior to our arrival and not when he was poking around in the vehicle before taking the pictures (no one took responsibility for this) And third After drive 2.5 hours to their location and knowing we'd have to make the 2.5 hours drive back we felt backed into a corner, either take the abhorrently low trade in price and buy the car we came to look at or drive home empty handed with a vehicle that would fetch a lower trade in now that it was damaged by their tech. Never buying from a car max again. read more

Carmax makes the purchase of a good quality used vehicle a heck of a lot easier and a heck of a lot more certain in terms of what you are getting. You can probably buy a used car less expensively by searching and haggling and dealing on your own, but you won't get the security of Inspections and certifications and a 90 day warranty. We have bought four huge cars from Carmax over the last six years and are very glad we have utilized that service. read more

I had a car shipped in from only Modesto and it arrived damaged- due to the shipping. The salesman apologized and we looked for a similar car. we found one, but there was a $99 shipping fee. Not that large of a price in comparison to $20k+ I asked if I could please get a refund of the fee if the car arrives damaged again. The sales manager said no, "we can't do that because customer standards don't always match our standards." I explained that the only standards I am asking for are that the car is in the same condition that it left the the other carmax in when it arrives. This was too much of a risk for me to take. The manager's explanation was further explained to me by the sales rep : their standards at Roseville does not always match the CarMax standards outlined during online shopping. It's unfortunate, but Carmax can't guarantee any conditions of their cars. I'm very happy that I was able to actually get the sales managers input behind shipping and his method of dealing with customers before I bought anything and had it shipped. I hope that people who are planning to pay a shipping fee learn from my experience. read more

They allowed me to believe that a car was available and I wasted two days waiting for an opportunity to get in and see it then two hours of my time to finally take my drivers license my wife's drivers license insurance and then tell us that the car was not available!' The way a car by an experience should be? Absolute trash I will never step foot inside their business ever again. read more

Hello. I wanted to complain about how the sellers communicate with people in an uncultured way, they always meow and just don't care about you. I do not recommend the seller with the name (Sean LANE ROUTT). When we did the test drive, he forced me to sit in the back and said: (you are only sitting here and this is not Uber) although it was not written on the sheet where it should be. I asked him questions, but he simply kept silent or was rude and categorically did not want to give us the car for a test drive. I would like his superiors to talk to him read more

Update: I took it to Mazda and they checked the blind spot sensors first thing and saw that they were installed backward. Easy fix. At least Carmax offered to reimburse me for what I payed at Mazda, so there's that, but it's been three months and I've yet to actually see the reimbursement. read more

I usually hate the whole car buying experience because I feel like bait when the sharks surround (car salesmen). I was pleasantly surprised to not have that experience at Carmax. In fact the salesman we had was very informing and quite patient with us. He didn't try to pressure us and made the whole car buying experience not as stressful. Carmax's policy has a set price and their motto is "No Haggling." We were able to sit in and check out several cars and finally decided on a 2018 Toyota Camry SE. In addition to purchasing a used car, we went back a week later and had our truck appraised for a decent price. We just paid the truck off and once we receive the title, they said they would purchase the truck for our agreed appraisal. No hassling with Craigslist. The only thing I didn't like was how long we had to wait, but other than that, it was a pleasant surprise. I think the next time I am in a market for a car, I will return to Carmax. read more

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BUY AGAIN? Maybe. One star for CarMax Sales for selling me a car with significant problems. Four stars for their fixing the problems after I had the car assessed by AAA and discovered the problems. So, if you buy a car from CarMax, be sure to have it thoroughly checked by your repair shop; otherwise, you might have thousands of dollars of repairs to pay yourself, which is what I would have had if I'd not gone to CarMax Service Department to tell them the problems. BTW, the Service Department in Roseville is 5 star great - they gave me a loaner car and fix the problems. read more

Absolutely horrendous company to work with. They are all sketchy and snakes. Was lied to during the approval process for the loan. I'm glad I didn't sell my truck yet! Said I was approved and just needed to provide one last document. The rep doing the process of getting me approved said what I told her would be accepted. She bold face lied. Jada should be fired!!! No one should ever use this company!!!! It's absolutely ridiculous. Waste of my time and credit. read more

WARNING do not do business with Carmax. They sold me a 2021 Tesla that they knew had issues charging but said it was fixed. Then they wrote me a check for purchasing my car but would not honor it when it came time to pay. Carmax has wasted over 10 hours of our time with offering beat up cars that do not work and then refusing to pay out for purchasing our Mercedes. Do not be fooled by these hustlers they will waste your time and not honor their commitments. Their pictures may look nice online but their cars are crap second rate vehicles that they try to pass on to become the buyers problem. Their business practices are unethical and honor their commitments. To summarize Carmax sold my wife and I an electric vehicle that did not charge. They gave us an incomplete charger which would not have mattered since the car would not charge anyway. Then we traveled to a different location to trade for a current year vehicle that looked immaculate online but in person looked horrible with many deep scratches in the vehicle. Then when asked to be paid out for our car we sold to Carmax they gave us a check that they refused to pay. This is by far the worst experience we have ever had buying a car. They left us to deal with their problem. I will never do business with CarMax ever again as well as suggest to you the reader and everyone I know to never do business with them as well. read more

I bought a 2018 BMW X3 at Carmax. The sale terms were easy, the staff was polite, there weren't any surprise costs or hidden fees. When buying, I raised a concern about the 5-year old tires showing significant cracking. Sales person said they don't replace tires until they're 10 years old, and that if the tires were cracking, to make an appointment with service. We closed the deal after I researched their 30-day/1500 mile return policy. Service told me that's a "normal amount of cracking" and that because the tires were at 4/32's, it was technically at their minimum standard. They told me the 90-day warranty doesn't cover tires, and when I showed her the warranty terms specifying tires, she said they don't do that. Whatever that means. I text the sales-person who read my message and then never responded. I went in to talk to one of their sales managers who said they don't replace tires unless the tires are cording (showing the steel bands). 0 flexibility, 0 compromise, they couldn't offer me anything. They took the car back, which is cool, but their inflexibility, feeding me a line of BS about "normal tire cracking", and the lack of followup customer service have shown that they're not much better than any other dealership. If they'd have helped me out, this car would still be in my driveway, but I'm not spending $35k for tires at the end of their life. read more

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