Buying a car can be stressful, but Harsha at CarMax Roseville made the entire experience smooth, easy, and enjoyable from start to finish. From the very beginning, Harsha was incredibly attentive, responsive, and genuinely cared about making sure everything went as smoothly as possible. He kept me informed every step of the way, answered all of my questions promptly, and even took the time to respond to me on his days off. I always felt like I knew exactly what was happening and never had to wonder about the status of the process. He made both purchasing our new car and trading in our previous vehicle completely seamless. His professionalism, communication, and dedication to excellent customer service truly exceeded my expectations. I highly recommend Harsha to anyone looking to purchase a vehicle. His kindness, honesty, and commitment to his customers made all the difference, and I am so grateful for the exceptional service he provided. Thank you, Harsha, for making what can often be a stressful experience such a positive one! read more

I cant say this is a bad place, even when I was late I was still seen. First car I choose I did not like it. Car was to low on the ground like you can feel the road. I was so close purchasing a 2022 Mercedes benz Gla 300..however it was listed outside my budget.. I ended up purchasing Mercedes benz gla 4matic.. My auto team helped me pick it out... It arrived maybe 2 week later.. everything moved along fine, no game playing, no haggle hence you pay for that peace of mind, my only frustration once you purchase the vehicle service department dont return phone calls.. the number they use to text on I haven't received anything back..my only complaint to other potential buyers test drive during the day you can see any visible cosmetic damages, and come back another day test drive right around dark time to check all headlight is visible and working.. wait few days and see if you still want the vehicle also sometimes the prices may drop.. when I purchased my vehicle it was a price drop maybe less then 1k..anyways the service department can make the whole store make buyers or returning buyers have a bad experience seems after you get the car you get ghosted read more

Always have been wary of buying a car from carmax but after the back n forth the night before at a regular dealership, I figured what the heck. I knew their financing was an easier process too. I live closer to the south sac location but the Roseville location had the one I was interested in. Wanted to do the ship to store option but didn't want to wait a couple days so drove out to Roseville. Josh was very helpful and answered all my questions. He gave me the key, test drove on my own at my own pace and was done signing papers in less than 1.5 hours. Thank you, Josh! read more

CarMax - Used Car Dealers Near Me - Roseville, California

I'm new to CarMax but I will say I've had nothing but a pleasurable experience with them, from purchasing a vehicle to the service department. Just recently 'Pete' was super helpful with a couple warranty issues and made my week! I do plan to do my car deals from here on out with CarMax! read more

Decided to go through Carmax to sell my car. The online process was fairly easy and gave me a valued offer. I recommend before coming in selecting the express check out so you upload everything online and then all you do is go to the store give them your key so they can appraise your car and then signature then you get your check. I would also recommend coming early because they do tend to get busy especially weekends. The customer service was really well done I arrived for my appointment at 10 AM and left a little bit before 11, they have a waiting room and would call your name up once everything is completed. I would recommend Carmax to anyone selling their car, but also utilize their online system for a faster service as well. read more

CarMax - Waiting area for appraisal - Used Car Dealers Near Me - Roseville, California

This review is for Mateo. This guy rocks! He's very patient, kind and understanding. He went above and beyond to help us. The reason I give 4 stars is because one of the girls who helped us one day there when we were first looking called me up and interrogated me on why I didn't contact her! Asking me if she did something wrong. I shouldn't be put on the spot like that. That's horrible customer service. If she'd have called just to check in and see how we were doing I would have been okay with that but to question me? That's not okay. read more

Went in with my guy to sell his car. He had set up an appointment online and even got a quote ahead of time for how much they'd buy it for. Honestly, we expected to be stuck there for hours and figured they'd lowball us once we got there... you know how these things usually go. But nope! The place was huge, super clean, and pretty busy, but everything moved quickly. We checked in at the used car desk, and after just a short wait, they went out to inspect the vehicle. Not long after, they called us into a little private area, had the paperwork ready, and honored the full quote down to the last penny. We signed everything and were done in like 10 minutes. No back and forth, no pressure. just easy, straightforward, and painless. They even took care of all the DMV paperwork, which was a huge plus. Big thank you to the team there for making it such a smooth process! read more

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Steve Edwards!!! -This is the guy to go to!!! My husband and I showed up with our son needing a car asap probably 35 minutes before closing on Tuesday night, June 16th I believe. There were two men asking us if we needed help, we explained our situation and the Indian guy said they closed soon and would not be able to do a test drive and that's where our guy Steve stepped in and said that he would stay late and help us out. We have never had such a great experience with such a great attitude in probably ever actually. We have bought a lot of cars. He hustled the entire time but was thorough and explained everything. No joke the whole entire process only took about a hour!! This guy is a superstar and I have told everyone we know about him! We found my son a safe good looking used car so quick and they had it detailed and filled up with a bow on it in record time!! I hope his employer realizes this guy stands out for real!! Thanks again Steve! We will be back when it's time for us to get a newer car!! read more

CarMax - New Ride! - Used Car Dealers Near Me - Roseville, California

My wife purchased a Kia from Carmax at Roseville and went so smooth. We had an appointment with Steve Edward's and he did an amazing job. My wife was very happy! Thank you Steve. read more

Nothing is easier than a Carmax transaction. No negotiation, very black and white. Our sales person was kind and super easy to work with (+1 star for him). There is always risk when buying a used car but with Carmax they typically do a great job making sure like dents, windows, tires, etc are all repaired. That said, one week after the purchase of my car, I noticed a chip on the window. Sure, it could have happened after driving off the lot but the reason I am convinced otherwise is because there was clearly a tape mark on the windshield indicating Carmax had marked the chip as something existing (see image). Ive emailed Terra the office manager on 3 different occasions about this issue and have yet to receive a single response. Not even a no, we can't repair the damage. I've worked in corporate sales my entire career and not responding to a client email (regardless of the outcome) is simply unacceptable. Take this as a warning to thoroughly inspect the vehicle before driving it off the lot. I should have done a better job and certainly learned a valuable lesson. read more

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Major shout out to CarMax! I had been searching for a specific model of luxury vehicle and I was being ultra picky about the year and mileage and imagine my surprise when exactly what I wanted popped up at CarMax! I reserved the car online (couldn't get there for a few days), secured my own down payment and funding, showed up with my loan docs and was in and out in an hour and 20 minutes. And my dream car is an absolute dream. Have had it for 3 weeks and zero complaints. Practically new. 5 star transaction. read more

I had an amazing time with Steve at CarMax Roseville. He was kind, patient, and SO helpful in my car buying journey. If you're making an appointment at Carmax, ask for Steve! read more

Had a seriously bad attitude about the selling of a car. Received different information on each visit. That is until I was assisted by Peter in the Business Office. My man was top notch in professionalism and human kindness and understanding. Peters Supervisor Corey should know. 1 star rating went up to 3 by Peters commitment to Customer Service. read more

From start to finish Carmax made my car buying experience the best I've ever had! My sales consultant Raj Sidhu was the best part of it all. Raj goes above and beyond for everyone who steps through that door. When my youngest daughter needs a car, I'm definitely going back and linking up with Raj read more

CarMax - New to me MB GLE350 - Used Car Dealers Near Me - Roseville, California

Worst car buying experience. Make an appointment and wait a half hour and still nobody helps you. They act like they are doing you a favor to sell you a car. read more

The customer service on everyone's part was awesome but I had just gotten an appraisal from a company that specializes in that sort of thing and I received a third of the worth of my vehicle. Because of the time sensitivity of me getting another car, I had to take the offer. Id just say the lowballing is unfortunate. The customer service was pretty good though. Maybe this will help you make an informed decision. 2017 Kia forte LX, Salvage title, and 123K miles. It was appraised at $1250 then looked over and bought for $400 by Carmax. This is just for context if youre considering selling a car here. Their customer service was very much on point and they made the process easy. read more

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I have purchased all of my vehicles through Carmax through many years and love the experience I have each time. They don't come running up to you multiple times while browsing for your future vehicles. Test driving is a breeze, being approved is a breeze. I've purchased one truck from John l Sullivan and it was a lemon and they argued about it. Any issue with any car from carmax they were glad to swap out my truck for an other without any issues. Love shopping at carmax! read more

My mom had an estimated offer from CarMax to sell her car. We went in and waited almost an hour for the actual appraisal even though we had an appointment. They told us the appraisal matched the initial offer. We agreed to accept the offer and sell. They told us to come back an hour later to sign the paperwork and get the check. When we came back they told her the appraisal was actually $4,000 less than they had told us an hour before. This is a classic bait and switch, we'd already invested so much time that we just sold it. We will never give them business again. read more

Hubby, our 7 year old and I came in for an appointment to have his Ford Fusion traded in to co-own our first car together! The staff were very patient and helpful going over everything with us and our daughter had a blast in the Kids' Corner! Not to mention they're very dog friendly, giving our puppy lots of love and thankfully allow food, the process takes awhile! I've always wanted a minivan for our growing family and we are now proud owners of a Honda Odyssey!! I would definitely recommend the largest retailer of used cars, especially this location and we'll definitely be using their services in the future! SYOY! :-) read more

CarMax - Our Honda Odyssey minivan for our growing family, love the bright bow they put on it & shiny blue color! - Used Car Dealers Near Me - Roseville, California

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Great communication with sales rep! Traded in Lexus ( low mileage, 9+ years ) left with '24 lovely red 4-door Mazda small suv. One awesome experience in Roseville. PS. Went back for assist with 'bells & whistles'. Polite & very helpful. read more

Misael Gonzalez ia an Absolute Rockstar. If it wasn't for him we would have probably bought somewhere else. He totally saved us. Knowledgeable professional, friendly, great guy! Helped us through the entire process while juggling other issues with total patience and understanding. We will be back to trade up at some point with him ! Thank you so much Misael Gonzalez! Tom & Cat read more

My wife and I purchased a vehicle through Carmax approximately 9 months ago. Although the process was smooth and what initially appeared to be upfront, we now have learned that they upsell services and warranties with no intention of following through. To be specific, we were told that it would be a smart financial decision to purchase a MaxCare warranty. That it would help protect our investment in the vehicle and fix any unwelcome'd mechanical surprises. They went on to further say that if you have the vehicle serviced there at Carmax you receive an additional discount towards the deductible. What they didn't say and mislead us on is that after 90 days they flat out refuse to do any service on any other vehicles stating they are too busy. I learned all this after calling and leaving voicemails all week (it's now Friday) for the service department. The only way I was able to speak to someone directly was to backdoor the process and call the sales line. Of course someone answered within seconds of calling that line. When attempting to move this up the chain of supervisors I was again told, someone will call you back. DO NOT BUY MAXCARE. Better yet, don't shop at Carmax as they will mislead you and leave you out to dry once the sale is done. I won't be going back. read more

My wife and myself just purchased a Mustang. Salem was our sales associate and he was the best!!! He is an extremely nice person and got us in and out of there very fast. I was dreading going to a major dealership, but he made it so easy. We will definitely go back to Carmax next time and look for him. Thank you Salem!!! read more

What? Only an aggregate Yelp score of three stars? IMHO the CARMAX method is the only way to buy a car without being tortured to death in the process that you expereince at a traditional car dealership. I have purchased 2 cars at another CARMAX location. The quick and easy purchases were nearly painless. I have been a licensed driver since 1968. I have owned at least 2 dozen cars. I've had many emotionally wrought experiences in car dealerships. Carmax eliminates all that pain. Cruise the lot, select some cars you want to test drive. Go inside. See a sales associate. They'll help and walk you through the process. Okay, down to the nitty gritty on this location. The sales floor is massive, clean, well lighted and impressive. I just spent the afternoon with my nephew looking at many, many cars. His car was wrecked last week. He's motivated to buy quickly. He wants an SUV. The lot had at least 200 SUVs for him to peruse. That's was an entire afternoon. I was there for him to ask questions, bounce opinions, thoughts and reactions off me. I did my best to keep him focused on his priorities. After the shopping spree we went inside to meet Salim. We got the process going for test drives. Salim had valuable advice about ownership experiences and expenses for the 3 cars my nephew selected. The conversation was clear, informative and honest. I'm out of the loop now. Really interested to see which car the nephew selected. read more

I know people go to CarMax for many different reasons, but for me, I was there to sell my car. I was upfront and honest when I filled out the online form, submitted all the required paperwork, and received an estimate for my car's value. I scheduled an appointment and brought the car in within seven days of the evaluation. After checking in I was directed to the business office, handed over the pink slip and all the keys, and waited about 10-15 minutes. I was then called into a booth and told the car was sold for the exact price I was quoted. The whole process was simple and straightforward. I was happy to receive the check,m even though I was a little sad to let my Civic Si go. Time to move on. read more

I purchased 2 cars from this CarMax. Both cars came with a lot of issues. Max care is not a good program. I got no help from the service department when I brought up the issues. Also they don't answer the phone at all or call you back from the service department. I had to go to a dealership to resolve the problems. Because of that CarMax won't help me get a rental and they won't cover the problems the car had the day we drove them off the lot. First car: 2013 ford fusion titanium. Someone removed all the parts from the drive shaft bearing and didn't put them back on. Leaving yellow wax marking on all the damaged parts and everything open to the elements. Had to complete replace the drive shaft and bearing to get to car to move. Couldn't get the car to CarMax so I took care of the problem at a local shop. CarMax didn't want to help. Paid for the whole thing with no reimbursement. The car continued to have problems after that. I eventually just sold it to the ford dealership to avoid more headaches. Second car. 2017 jaguars xjs. The battery was holding a low charge due to it being unlocked on the sales lot for so long. I was told by the salesman to take it back if the problem continues. The battery never got better. We reached out 4 times and never got a response. Also when we took it into get an oil change we found out there's a big oil leak and we were denied all services because they don't want to be held liable. We reach out to the CarMax reps and they tell us to take it to a dealership. We do. Ends up costing us 600$ more than the deductible and the dealership doesn't have any rental cars available. I go to CarMax asking for a rental and the dude at service desk said there's nothing he can do for me because my car is at the dealership. So now I gotta pay outta pocket for that too. I have no idea how long my car will be in the shop for. The guys at jaguar said it might not even be covered by the max care plan. I deeply regretted my decision to go to CarMax for a car let alone two cars. Never coming back to this place. read more

CarMax sold me a MaxCare extended warranty with the explicit promise that I could bring my car to their service centers for covered repairs. Fast forward a few years and I find out they stopped honoring that entirely. No notification. Just oops, we don't do that anymore. Apparently, their service centers now only help people who bought cars within the last 90 days. They're still selling MaxCare like nothing's changed, but the actual service model is completely different. That's misleading at best, shady as hell at worst. Feels like they quietly dropped the core value of the product after the sale. This is not how you build trust. read more

Maybe good for purchasing a car, but not for selling your car. CarMax is an impersonal machine that uses algorithms to determine the 'value' of your vehicle. There is absolutely NO negotiating the price and that price will be the lowest possible for the purpose of them obviously making money on the sale of that vehicle. Just understand if you go to CarMax, how well you have maintained and cared for your car, it doesn't matter to the algorithm. Let go of your personal thoughts about your car and you may be ok. Also to note, the CarMax employees need to keep their brazen political views to themselves. read more

I normally don't leave reviews, but my experience with CarMax deserves to be shared so other buyers know what they're walking into. I purchased a 2020 Tahoe from the Roseville location less than a year ago. Out of nowhere, the engine developed a loud ticking noise, lost power, and threw a P0300 code -- symptoms that match a well‑documented GM lifter defect. I stopped driving immediately and did everything right as an owner. When I reached out to CarMax, I expected the "goodwill repair" program they advertise to actually mean something. Instead, I was told they couldn't help, even though this is a major mechanical failure tied to a known manufacturer issue and happened well within my first year of ownership. It makes you wonder why they promote these programs if they don't actually stand behind them when it matters. What's even more frustrating is that there are already plenty of public complaints and legal actions involving CarMax and vehicle safety concerns. You'd think that with all the scrutiny, they would be more proactive about helping customers who end up with serious defects shortly after purchase. I'm now having to escalate this through formal channels because CarMax refused to take responsibility or even offer partial assistance. Buying a car shouldn't turn into a fight, and customers shouldn't be left stranded when a major defect shows up so soon after purchase. If you're considering buying from CarMax, be cautious. The experience looks smooth on the surface, but when something serious goes wrong, you may find yourself completely on your own. read more

Would never recommend Carmax we purchased the protection plan. They seem to not help in any way shape or form they wanna avoid help even when you purchase it out of their office they're telling us that they cannot do a transmission inside their service department and avoid dealing with any old cars they sell the people. They just wrote us and told us that we did not get our car out in seven days that they were going to tow it after we asked them to tow it back to our mechanic. They are refusing good service and they need to be rebooted but now I'm never gonna deal with Carmax again they're integrity is crap. read more

We had been searching high and low for cars. At this point, we had maybe gone to maybe about 3 to four different dealerships, and from those interactions dialogues and just not finding the right fit as far as the numbers. The make and model and the year negotiations. But I was glad that we decided to go and explore carmax options. All I've seen a 100 commercials, plenty of ads and a lot of you know, personal referrals. So we gave it a shot, and I was pleased to have gone in there. The process was not aggressive. They were very patient. I'm asking very important questions regarding what style of car am.I looking for you know, asking what will I be using the vehicle for just to give me a good recommendation?Even though I already knew what kind of car and vehicle I wanted, we were able to locate the make and the model and a newer year than what I was even looking for within a beautiful price range, and that was fitting for the budget that we came in with. They were with us from the start to the end. And I love that they were very attentive throughout the entire process of the purchase!! read more

Rob Roe never disappoints!!!! We have bought 4 vehicles from him and sold 1 car to him. Absolutely the Best! read more

CarMax - My new baby! - Used Car Dealers Near Me - Roseville, California

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Update 2: it's a lemon that has to be towed back even after repairing the fuel injectors. Thank goodness for the 10 day return policy I guess. Update: the car they sold me has serious issues. It's not even safe to drive. Yet they let me and my kid drive it home. This was a terrible experience, but I love my car so I'm glad it's (hopefully) over. The customer service was just...so bad. It took 25 days after my car arrived for me to get it, due to issues they found. Communication was terrible during the wait. The wait to be seen for my test drive appointment was 40 minutes, and then they told me I couldn't test drive because it was after hours. Overall, I was there for 2 hours. I was planning on trading my car in, but they tried to knock off 1500 off the appraisal because a part was replaced (yes) and the engine made sounds (nope). It will be ironic if the car they sold me has issues since they had almost a month to find them, but hopefully not. read more

Bought a car from the Roseville Carmax and they put the wrong address on the form for the DMV, so we didn't get our new plates or registration. Now we have to deal with the DMV and go in person to actually get the new plates in hand. I emailed the store manager to discuss this experience and received no reply or acknowledgement. I was a very loyal customer in the past, but Carmax has lost me as a customer forever now. Trust has been broken! read more

I reserved three cars. Matthew reserved my appointment. I was driving to this location from Oakland. Thankfully, I called to confirm the cars were on the lot. Nope. A representative said only one car was there to test drive. Oh... and Matthew was not going to be there that day. NO sympathy. NO apology. As someone who has worked in sales, I know this is NOT okay behavior to someone who was about to drive TWO HOURS to BUY A CAR. The Pleasant Hill location has INCREDIBLE customer service. They got my business. Go there if you want folks to treat you like a human being. read more

You would be better off to drop your price and sell the car yourself to a private party. This will save you a lot of hassle. The price they tell you that they will buy it at is a lead on. First they will keep you waiting beyond the time of your reservation to soften you up so that eventually will cave in to their real offer after you have expended so much time and effort. The final offer will be based on their needs to maximize profits and not based on any independent evaluation. read more

We bought a used 2017 Honda Civic last year from Carmax in March, almost exactly a year ago. In the first 30 days we had some CV axle issues and some AC issues that were immediately remedied with us incurring no additional cost (as it should be). Fast forward to September of the same year and we needed to replace the battery. We reached out to this Carmax location and explained our frustration about having to replace the battery so soon and were told we would be reimbursed which we were with a quick turn around time. Almost a year later we found out that the front struts and rear shocks in our car had failed and with a baby on the way this was a serious safety issue. After dealing with their third-party warranty Maxcare which was a complete nightmare getting a claim approved, we reached out to this Carmax location again. We explained our frustration and reiterated this was something that should've been caught in the initial inspection and if it had been caught, we wouldn't of had to deal with this headache. Alas, our wonderful service consultant Kalea stated she would reimburse us for the cost of the deductible from our warranty claim to get our car fixed and back on the road after more than a week of no movement. We are very appreciative of everything this Carmax location has done to remedy our concerns and keep our business. I would recommend this location to anyone looking to buy a used car, they make your experience iconic! read more

Armando was very quick very helpful. They have a huge selection. I definitely recommend.

I paid a transfer for an AWD Kia Telluride here. The car did not have AWD. They made me moved me around talking from person to person for 2 hours. Until finally telling me they couldn't do anything but waive my fee. read more

Do not use CarMax if you have a loan! I'm still making payments, and my loan is accruing interest for a truck I sold to CarMax in January, and they've already re-sold! I hope they're out of business when their reputation catches up with them. read more