Abhishek from housekeeping was the sweetest and most helpful employee I came across on the entire trip. Amazing service!

My wife and I enjoy taking cruises. This allows us to escape from the day to day and enjoy some adventure together. Are they perfect, no, but do the staff work on providing a perfect experience, yes. Try the onboard dining experiences other than the buffet. They are worth the experience and price bump. The rooms are comfortable and clean. If you need something, ask your room steward. I have traveled in parties of 2, my wife and I to a party of 38, the whole family. Carnival has made every effort to make us feel welcome. My daughter in law has some severe allergies and the team at the main dining room made sure she was taken care of. She feels so comfortable and welcome she wants to cruise again!! read more

I enjoy Carnival I have been on two cruises so far. Mexico and Bahamas both were wonderful experiences. Pros Lots of beautiful places and stops (Breathtaking) Great food Small portions in restaurant but you can eat an unlimited amount and try all of the menu if you want! Great on board activities live music, clubs, karaoke, movie nights, and comedy are my favorites. You can make payments towards your vacation Staff knows you by name and are absolutely amazing! Several pools and jacuzzi's COVID-19 procedures are followed making it a safe environment One of the more affordable and family friendly cruise line Cons Casino is fun but stay away from money crane machines they just take your money in my opinion. Drinks are watered down and without a drink package you will have a huge bill at the end. Tips are not included for servers when pay gratuity ahead of time. Some excursions are rushed by operators and it makes it less enjoyable and more of a rush to get an experience done. read more

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This review is to let Carnival Cruise Lines and ALL THE PUBLIC know that they are crooks. I made a $100.00 deposit on a cruise, and they have not refunded me the money, credited me the money towards another cruise or made any attempt to make good on their customer service!! As of today, I am closing my account with them, will not book another cruise with them, and DO ANY BUSINESS with them until further notice. They need to credit/make good/refund any monies due to me. That's what we call Customer Service. Please be aware that this cruise line is not customer service oriented and is not a fair company. Thank you, Lila Basham - Casteloes read more

Family friendly. Enjoyable for party goers. Smooth boarding and debarment procedures. Will cruise again. Carnival Radiance. read more

Carnival Cruise Line - Relaxing - Transportation Near Me - Van Nuys, California

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went on 5 day cruise from long Beach to Mexico.one of the worst vacations I have ever been on. too start the cabin we booked was for a queen bed with a window view.the cabin we got was at end of the ship and in a lazy L shape. No queen bed,there was two single beds and because of the shape of the room you could not put them together.the little fridge did not get cold,they changed it for a new one on last day. the a/c system did not work,it was hot in the room,we called to have it looked at,the repair guy said it was not working,but when we called customer service,they said there was nothing they can do.we asked for a fan and got one on the last night. At least once a day the sewer smell would come in, I think it was the toilet. I asked other passengers and they smelled it too.the buffet was trash.customer service was no help. next time VEGAS! read more

I can never recommend Carnival Cruise Line again and I don't think anybody should take Carnival Cruise Line if you have any other alternative. The reason is they did not do the right thing when they had every chance to do the right thing. My family had booked travel over the 2022 Christmas holiday. We were traveling from Sacramento to Long Beach to hope on a 3 PM departing ship. Southwest cancelled every flight in California (big news, if you missed that fiasco). For that reason, our flight was not going out. I called customer service to see if they might delay the ship due to all of the passengers who probably would miss the boarding time. First, they said they would not delay the ship (this ship was going out from Long Beach to sit between Catalina Island and Long Beach for the night (22 miles), no matter how many people were effected by the airline fiasco on Dec. 26th, 2022. Next, I asked them, if they would not delay the trip, could we board the next day in Catalina. The customer service rep told me "yes" I could. For that reason, we turned around after driving a couple of hours from Sacramento toward Long Beach to go back to the Sacramento airport and pick up our luggage (we had no way of quickly retrieving it, if we were to, via car, make the original 3 PM boarding in Long Beach). As we drove back, I called customer service to send me a confirmation via email stating that we could board in Catalina as I needed to book a 6 AM shuttle from Long Beach to Catalina to board at 8:30 AM on Dec. 27 from Catalina on the Carnival Radiance. When I spoke to customer service, they said, "no, you can't board, and we have already cancelled your cruise." Bottom line, customer service told us one thing (recorded even) and then told us something totally different. I asked for a refund or at least a credit, and Carnival Cruise Lines gave neither. For that reason, I will never use Carnival Cruise Lines again and will encourage anybody reading this to pick another cruise line. read more

I have not started my cruise yet but boy was i tricked into paying more for an infant despite their policy stated online. Its says you pay less for a 3rd passenger(this being my 7 month old boy) but in fact we were actually charged more than us (the 2 adults) for his fare and when we call customer service to get this rectified they tell us that their policy does not guarantee this and it actually says that this "may or may not happen". I took a screen shot of the policy and it is very clear the 3rd passenger indeed DOES pay a discounted fare. Not happy at all! read more

Carnival Cruise Line - First paragraph clearly states 3rd person pays less. - Transportation Near Me - Van Nuys, California

Food is horrible very very very nasty even the so-called Restaurant inside, no way that you can be fully satisfied because the portions are extremely small. Good luck with the drunks @ the bar 90% of the mix is water thats how they take your money. No winning @ the casino thats for shour Rooms are very very small good luck if cross a phobic restrooms stick so bad the oder is coming out if the toilet 24 hours a day. read more

I normally don't comment or provide a terrible review but i had no choice. To anybody booking a cruise here be minful that if you make payments towards a $3200 cruise and cancel 7 months prior to the actual trip they will keep all your hard earn money. It sucks because this would have been my first cruise and now i have a bad taste and no longer have any interest to deal with one. I coukd only imagine if circumstances that prevent me from going would have happen if i paid the trip in full. The fact they provide terrible customer services alone should justify my money being return. But no, they will reply to you when they want and keep your money. Such a shame. costly lesson but now i know. read more

We have cruised with Carnival Cruise Line many times and have a great vacations. In December we booked a cruise to Hawaii on the Splendor. We decided to book an inside cabin to save money. In the past we booked a suite, balconies, and window cabins. We are platinum members. As we arrived to our cabin there was a horrible cigarette smell. We informed guest services and we were told there was nothing they could do. The service was horrible. That is when we learned that you do not get great customer service on the least expensive cabins. They don't care. After multiple times of complaining we were moved to the bottom deck with no refund. Also the main office of Carnival never returns letters or phone calls. Pay the extra money and go where your appreciated. read more

I love the steakhouse no problem there. We are the problem was on the Wi-Fi on Carnival splendor I am just getting a refund that was fine but since they knew there was a problem I should've never been charged. Otherwise the spa everything was amazing and I would highly recommend going... read more

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This is just one photo that should concern EVERY PASSENGER. This is MOLD on the INTERIOR of my stateroom. I'm surprised no one has gotten sick from this. There is another, more serious issue of a very personal matter, that will be addressed appropriately through legal counsel. I will share those additional photos should it be legally recommended for the public's security and safety. read more

Carnival Cruise Line - MOLD on interior window "Ocean View Stateroom" Carnival Inspiration 9/10/2018. - Transportation Near Me - Van Nuys, California

I booked this cruise half a year ago, and my best friends wedding came up the day of departure. You'd think you'd be able to fly in to the next port but apparently it is against regulations. You can do so if it is an unforeseen issue such as a missed flight, but they'll charge you an additional $700+ to do so as a penalty. So you miss your flight to board, you have to pay for another flight to the first port, and then pay an additional $700+, so you end up paying over double the cost of the cruise itself. Not worth it, right? Your next option is to cancel, but then they will double your roommates rate because singles pay just as much as doubles which means I'll have to pay for a cruise I won't be on. I tried talking to a manager to see if I have any options to cancel without doubling my rate and they left me on hold for 20 minutes to tell me the same information I was already told. Carnival is extremely unaccommodating if you have booking issues. I would not recommend them, nor will I ever book with them again. Especially since I know other cruise lines are more accommodating. Their whole policy makes no sense and severely disables the traveler. read more

Our first time on a cruise. As expected, the food was pretty mediocre but the nightly sit down meals were much better than the buffet food. The ship was very clean, lots of employees everywhere keeping things running smoothly. Hard-working my employees who should be given days off! read more

Carnival Cruise Line - Carnival cruise swimming area. - Transportation Near Me - Van Nuys, California

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My 3 kids (ages 9, 12 and 14) and I (single dad) just returned from a 3 day Carnival Cruise to Ensenada, Mexico, from Long Beach/LA. We purchased tickets more than 3 months in advance -- cost was about $300 per person for the 3-day trip (about $100/day per person for food, lodging, entertainment, transportation, etc.). My only regret is we should have done this years earlier!!!! Carnival has activities for kids, so I was able to be on my own for once without having to worry about planning meals or entertainment for my kids! Cruise timing could not have been better for us -- the ship left at 5pm Friday, so we drove from the Bay Area to LA Friday, in time for the 5PM sailing. The ship arrived at 8AM Monday, so no need for a hotel room before or after our trip!! In Ensenada we didn't use Carnival's shore excursions, but instead rented a van cab for $50 to take us to the blowhole about 45 minutes away. Carnival charges $25 per person for a bus trip to the same place, so we saved something here. Room service was fine; the entertainment (think Las Vegas style dancing and comedians) was great, the food absolutely perfect (one night was lobster). One could order as much as he or she wanted. The average age of people on this cruise was probably in their 20's or 30's, with lots of kids. Across the hall from us was a group of 12 former college students from Arizona who were friends. They said they had been out of school about 3-4 years, and knew each other from school. Other cruisers were from all over the world; there were several-generation Asian families, for example. The staff was from all over as well. (e.g. Bosnia, Cambodia, Canada, etc.). VERY diverse crew AND passengers! One had their choice of formal dining or buffet dining; most seemed to prefer buffet dining. One did NOT have to be super dressed up for dinner. The ship -- the Carnival Inspiration -- was "older" (late 1990's), and didn't have balconies like many newer vessels. I would describe the on-board architecture as "Vegas meets Art Deco"! Interestingly, if one wanted to dine or just be alone, there were several balcony areas around the ships that seemed to have very few people on them. Service was very attentive, although English fluency was often limited. I cannot think of anything Carnival could have done to make the trip more enjoyable! I should point out that this was our first "big boat" cruise; previously I had sailed a small sailboat from Newport Beach to San Francisco, but never on a big ship! A 3 or 4 day cruise (ours was 3 day) seems like the perfect cruise length to me! read more

Just returned from Carnival Inspiration Cruise, to Catalina and Ensenada leaving from Long Beach. What a disappointment. I had taken this cruise several times in the 80's and 90's, so had expectations of a good, not necessarily a 5 star time. A High School reunion brought 20+ of us together. The ship is old. The one positive thing I can say is that the wait staff and housekeeping staff were helpful, efficient, friendly and very hard working. But they can't make up for the kitchens and Guest Services. Dinner cool to cold every night. One night just not edible. Dry fish. Mushy spring rolls. Tough, over breaded veal. And the only dish that was served at the right temperature was the shrimp cocktail. Overpriced wine, beer and cocktails. I remembered nice buffets if you didn't make the main seating, but not anymore. We ordered pizza (on the night that dinner was inedible) and were delivered maybe the worst pizza I have ever had. Truly. Couldn't finish that first slice and called room service, who sent down a representative and did refund the charge. But really? Our room (we found out) was below the Mardi Gras dining room and throughout the night, heard banging and loud noises every night. A number of us complained, they moved one of the couples from the noisy room, but the rest of us that complained got 3 $10 drink vouchers and a promise that they had found what the problem was and fixed it. Not true. And I can't believe we were the first fools to complain. If you do choose this cruise, DO NOT let them put you in room E152 or that block of rooms. The noise level, even on the open decks, was very high. I am hoarse from trying to talk above or around the noise. This was my last Carnival cruise. Ever. If you're thinking about it, proceed at your own peril. read more

Overall it was a good cruise. Two items to note: 1. Smoking is permitted on balconies. Smoke comes to your balcony. If you are allergic to smoke, this results in your not coming out to the balcony. 2. If you are unlucky, there will be someone smoking marihuana close to your balcony. With smoke coming to your balcony, you will not allow your kids to spend time on the balcony. 3. Photo service - is good, and they do not have an option to buy digital collection of all of your photo's. If you have moved all of your photo's online, you need to buy paper copies at 12-22$ a picture, and then scan in. Offered $200 for digital library - with no luck. Food is good, service is mostly good (guest services deck is not the greatest). read more

Extremely poor customer service so far and I haven't even been on the ship for my five day trip. They took my money quickly for cruise, off shore events, cheers.... Go to call them because room should have been one bed instead of two and on hold 50 minutes before being given a survey and then hung up on without ever speaking to a customer service rep. Called back and pressed button to book a cruise and was immediately answered, but they won't help you and transfer you back to customer no service hold. Pathetic customer service. read more

I feel the need to review because I've been on several Carnival Cruises, and didn't find them to be a 1-star experience. There are usually a ton of kids - but that's because it's a family cruise line. The food is pretty nasty - but that's because you're trying to feed 3,000 people a day and honestly, most of them would rather have McDonald's quality than super high end food. The best Carnival cruise I've ever experienced was on my honeymoon last October, a Mediterranean cruise that stopped in four countries. My husband hadn't been to Europe yet, so I thought it was a good "sampler," without having to change hotels every day. The staff was polite, we ate as much as we could off of the boat, and mostly did our own thing. read more

Sewage Smell Ruined this Experience. I guess it is acceptable to have the smell of urine in the cabins. This is true. At first I thought it was on the floor, but it was coming from the sink or toilet. One cruiser said he just puts a scent on his upper lip to mask it so he can sleep. Really? If you like the Home Town Buffet this cruise line is for you. Horrid Buffet food nearly 24 hours. I heard classier cruise lines have better food? Stick to the drinks. All this aside. You only get one afternoon on wherever you dock. Then back to the tourists and same people on your boat. If you want to experience culture get a hotel or air bnb, go out and eat and drink with the locals. Stay a few days in one spot or even a week. Experience the culture! Not just for a day then on to the next spot. Fake... Lastly. When I told carnival that my room smelled of urine. They offered me a carnival gift and $25 off my next cruise. Too funny! What horrible customer service. Never again with Carnival. Which I understand is bottom of the barrel. Maybe never cruise again? Definitely would pay more and avoid any ship associated with Circus Carnival. read more

I'd like to give the Carnival Inspiration 3.5 stars. The cruise itself was nice. We had fun. We didn't really like any of the food (except for the burger place). Weather it was the fancy or the buffet it was just bland. The pool was freezing cold. felt about 60 degrees maybe. Almost all of the staff was overly awesome. Only person that needed some coffee was the pizza counter guys. I felt the short excursions were affordable and easy to navigate. Ensinada isn't a great destination, but that's what I picked. My biggest complaint is that the food was really boring. read more

Don't cruise carnival!!!! Charged $300 for covid testing at terminal. I was never notified I needed a test. We waited in line in blistering heat for hours to check in. We went to seafood shack and paid $44 for snowcrab. They did not have the cracker utensil. Extremely dissapointed. I think they have lost a step. Hopefully they can do better. I would not book with them this year or next until they get their ???? together. Don't do it! They also close down at 2am. I should have stayed on line. Roulette closed at 2am which was crazy. The club closed at 2:30am. I won't book carnival for a couple years. Also you have to wear a mask indoor and outdoors. Sorry I booked this cruise. read more

Thank you Carnival cruise entire hardworking staff for their service. Everything was perfect. I am so happy, even the ship was rocking))))), but for the first time, that was ok. You guys are awesome! read more

You will smell piss while sailing and when you get home. You will be pissed off when they overcharge your credit card and you spend hours dealing with incompetent staff read more

I would give no stars if possible! I'm a disabled veteran who wanted to take a one of Carnival Cruises 3 day trips to Ensenada but found that they do not accommodate single travelers AT ALL !!! No matter what you have to pay the cost of two travelers ?! I just found other cruise liners like Norwegian that don't treat they're potential patrons this way. I say carnival cruises is outdated and unprofessional to not try and help their single travelers read more

Carnival Cruise Line - This is what Norwegian does for their single travelers..... not Carnival!!! - Transportation Near Me - Van Nuys, California

I went on a cruise to Ensenada 4 days. On top of paying gratuity fees when we booked we still had to pay gratuity fees when we ordered drinks. Which adds to your bill at the end of your trip. The bathroom smelled really bad of sewer. But my most upsetting part is that my son ended up in the hospital for food poisoning. We didn't even make it home, we went straight to the ER. My son was admitted because of how sick he got. This was his 2nd cruise and the first time he also got sick. We all got sick on the first one. I will never again book a carnival cruise. I would rather pay more for a cleaner ship And enjoy myself rather than leaving your ship sick and end up in the hospital. read more

This cruise line is so unprofessional I am blown away with how long it takes to get a refund. We canceled in March 2020 and it has been 3 months and still no word on when we will get our money back. I will not bother with this company in the future. read more

This was my forth time on a cruise but my first time with Carnival. Compared to the food on other Cruise lines the food was the worst. It was barely eat able. In some cases it was not fit for consumption. Overall service was just ok. I had better service eating at Dennys. I often felt like cattle being hurded. The rooms we pretty good except when walking down the hall. I think we must have been next to the trash compactor because it always smelled like garbage outside our door. The on board entertainment was a little better. I really enjoyed the comedians. Overall I would recommend that if you can afford it, spend a little bit more money and go on another cruise line that have not cut so many corners on the food and service. read more

Carnival Cruise (Sunshine) had wonderful food, and was a lovely experience because of the FANTASTIC CREW!! But anyone who has a conscience, should no longer support ANY cruise line until the cruise industry PAYS A DECENT WAGE to the very workers who MAKE THE EXPERIENCE SO LOVELY!! Carnival and I believe most of the cruise lines DO NOT PAY WAGES!! All the workers are working 12-15 hour/days, and have do not get one day off in the 6-month stint they have out in the international waters. Even though they are working for an "American" corporation, Carnival and the like, don't have to pay a minimum wage by law, but instead put it off on the "tips" of each passenger. The tips break down to something like $11/day/per passenger!! Which breaks down to: LIDO DECK CREW (who pick up your trays and food in the food court and clean up your kid's puke on the side of the pool, when he ate one too many ice creams) $3/day! STATEROOM/MAID SERVICE (who clean your room 2-3 times a day, take out your trash, cleans your toilets, makes your bed as many times as you mess it up in a day, and leave chocolates on your nightstand with sweet wrapped towels shaped into animals, all the while, calling you by your first name, "Good morning John and Jane Doe!") make $4/day!! DINING ROOM SERVICE: (the lovely waiters (you usually get THREE waiters per a table for extraordinary service) who wait on you hand and foot every time you dine) make $4/day (imagine a fine dining experience where you tip the waiter $4 after your meal!!!) WHAT IS OBSCENE!! is that HALF the stupid American passengers REVOKE their tips when they get their bill, which is slipped under their door, the last night of the cruise!!! ABOMINABLE!! The passenger freaks out at the $80/per person ($160/2 passengers or $320/for a family of four) for THE WEEK OF LABOR these poor, third-world-country, hard, hard-working laborers did on the families' behalf, and instead they march themselves down to Guest Services and ask for the tip to be taken off!! Guest Services asks, "Was everything okay with your service Mr. and Mrs. Jane Doe?" "Oh, yes, just fine, thanks, we just don't want to pay this amount. We can't afford this. We paid for the internet, the extra alcohol, the shore excursions, and the photos, etc, etc, etc, we didn't budget or realize the "tip", so we'll need to take that off the bill." And the Guest Services clerk, smiles, dutifully, and removes it from the bill, saying, "No problem, Mr. and Mrs. John and Jane Doe"! Meanwhile, the stupid American (and I'm an American so I can fondly say this!) is completely ignorant that that laborer, crew member, hardworking sap, just cleaned your toilet, mopped up your kid's puke, brought you wine and beer, and served your ASS for NOTHING!! So what does that make the stupid American who revokes those "tips", since Carnival Cruises is a greedy American corporation who doesn't PAY WAGES on the backs of these laborers while expecting THEM to give YOU 4-star service with a smile and a good time?, those laborers are reduced to S-L-A-V-E-S!! Yes, American, when you revoke your "tip", which is a joke, because it's really the ONLY wage that laborer sees, and if you revoke it, like HALF the passengers do, then you've now made that "servant" for your luxurious vacation, a SLAVE!! Aren't you proud of yourself!? Call Congress 202-224-3121 and demand that Carnival, Princess and all the like, PAY WAGES, DECENT WAGES to their crew, and MANDATORY TIPS which can not be revoked by senseless, dumb, ignorant Americans thinking they deserve the world, when clearly, we don't! And, hey, if you can't afford the measly "tip" (you should pay an extra $100+ on top of that measly tip), then stay home, don't cruise, don't go on a "family" vacation.....otherwise, you support a slave trade and a CEO who profited $7 million last year!!! Isn't that nice?! BUDGET THE TIP PEOPLE AND THEN SOME!!!!! read more

Cruise from HELL! I'd give them negative stars if I could. They abandoned my handicapped mom who is blind and left her on the side when checking in. No staff came to our aid with a wheelchair until they found one to transport every elderly person to & from the ship. My mother was their last priority (a blind passenger, cold-hearted). They took my money far in advance for a trip happening almost a year later. Subsequently, they made an error and cancelled the trip, just to use it as an excuse to double-dip and bill the cruise 2x the original bill. If you think you're paying in advance to save money, forget it. Their whole scam is to use that and re-bill you twice somewhere between take-off. They told me no refunds, so you bet we went on the damn cruise since airfare was also out of pocket. You can never reach anybody in customer service, they have truly failed in any customer service! If there's any real Management, they should look at training all their staff - epic fail. They have no ADA regulations for handicapped passengers, no bath showers with railings, no hearing aids, no easily-accessible ramps, no ADA rooms, etc. I'm surprised they didn't let her fall off the ship. There was no actual daycare for kids at all times, as advertised. Food was disgusting and full of salt, nothing sugar free or gluten free. At the end of the cruise, they held my mom hostage & wouldn't let her to disembark 'til she showed her ID! WTF, she's blind people and that's why I'm traveling with her. I am her Power of Attorney; they never came and got me. They saw me with the kids waiting on their grandma for over 2 hours to disembark - truly HELL!!! read more

I am absolutely APPALLED with the CUSTOMER SERVICE or extreme LACK there of... I travel all the time via Airlines this is my first attempt to do a cruise and I will NEVER do it again. I made an honest error when booking online and accidentally booked my trip for 2013 instead of 2012. WHo books trips 2 years in advance I can't believe they even sell tickets that far out. So when attempting to fix the dates they offered nothing but MORE FEES! IN disbelief I asked to talk to a manager or supervisor who lined out to me the HORRIBLE terms and conditions that all of my money I had already paid now belonged to them even if I cancelled our trip 6mo in advance so I was forced to pay more money to rebook with higher rates of course and then they charged me another $100 for administration fee to rebook. Then 1 week prior to our trip I get on to pay the remaining balance to find that our reservation had been cancelled due to the remaining balance that had not been paid in time. In a panic that our trip was once again threatened to be cancelled days before boarding I called to see WHat they could do... what do you know they offered nothing they told me that they could stick me with another $500 to rebook in the last room which was the worst location possible and would be charging me $400 if I cancelled at this point. So now our original trip for a 4 day cruise $ 235. per person is now over $500 per person and in a shitty room! They send you online to navigate all this fine print of " terms and conditions" without any assistance or warning or customer service cancel your trip without a formal letter or a phone call simply " well we emailed you....I never received an email possibly it went to spam but they should have called me or sent a letter to my address before canceling my trip and giving our room away then telling us that I would not be getting my money back. I will be sticking to my friendly AIRLINES from now on at least when I have an issue or any trouble they will do whatever it takes to make ME the CUSTOMER happy. I feel like carnival cruise lines has set their customers up to be scammed over charging with excessive fees and providing ZERO customer service. I just hope that nothing else comes up before we even get on board! read more

Recently went on the remodeled Carnival Inspiration to Ensenada. Worst cruise ever, and I have been on a few other lines. Yes it was family oriented, but when some place/thing is labeled adult only don't worry it will not be enforced,so do not think you can get away from the crying, unsupervised,rude children these parents bring aboard (to get away from themselves!) I experienced 16-18 year olds gambling & drinking! Think they rude before! When I complained, nothing was done, when I informed customer service I would be taking pictures to document there lack of following the law, they did escort them away. Think the on board speakers are bad, yes on cruise lines they are used to push their events or give information, on Carnival they pipe in announcements for lost children like at Kmart, so & so please your Mom at customer service desk, when I complained, I was told they only do this in an emergency, or to ensure a guest the rest of their party has made it on board...I told this rude young lady, we are at sea, if they didn't make it, are we turning around? She told me they could disable the speaker in my room...but they would no longer be responsible for missed important information. I took that chance. As for food, if they have a Chef he/she is only a step above a supervisor, what should be served cold is hot (such as their poor attempt at sushi) the hot food arrives barely warm or cold. The couple next to us had red potatoes served on their plate with big black spots, when brought to the servers attention he laughed! Most of their food comes from frozen box's or large counters, bland, yes, poor quality: if they would upgrade they wouldn't have so much thrown out, are the clueless, or run by idiots? The only edible thing was their hot dog, or deli station sandwiches which were made fresh in front of you. ( but do not ask for variation, such as more meat they refuse to comply, only turn away & pretend,smiling, as they hand it to you! But it is ediblble. One of the other annoying things is the picture taking,printing them out to be thrown away, must be expensive, when looking at them there are a lot of them where the people in them are making faces,as they too are tired of the process! In general if offered a free replacement I wouldn't accept. My husband got sick twice, myself once, you never see them cleaning, when asking for for something like Lysol they laughed. (bring your own, you'll need it!) If looking for advice or a recommendation ... Do Not Choose Carnival! read more

I paid $1,200 for a cruise. Prior to the cruise my wife had to leave the country for a family emergency. I discovered that I would need a notarized letter from her in English and Spanish giving her consent that me and our son could take the cruise. It was impossible for me to obtain the letter in time to make the cruise. I had to cancel the cruise and Carnival Cruise Line did not refund any of the $1,200 or offer me anything. On 20 Apr 2013, I sent an Email to their customer service about this incident and received an auto-reply that it may take 7 to 10 days to receive a response. I never received a response! I will NEVER do business with Carnival Cruise Lines. read more

This cruise sucks! The food is mediocre. Theres not a lot of entertainment on the ship. They have live band that only plays for 45 mins. At 11 pm theres no more activities.. When i booked this cruise they told me that they wont charge my 2 year old a gratuity but they still did when i got the bill and wont give me the money back.. The photographers dont take good pictures and you feel rushed everytime they take photos. They make money on drinks and ugly pictures! Try other cruise line.. read more

Be very careful when you make reservations with Carnival cruises as the reserving agent won't tell you that Carnival will charge 18% for each crew department which could amount too hundreds of dollars and might max your credit limit while you are on the ship. The other sad thing is you won't be allowed to use cash or another card on the ship if your credit card that you made reservation with is maxed. Finally, if you have an issue that you want to discuss with their accounting department and mail them a letter, they will never respond to you. I mailed them twice and they never did. I would suggest you try Norwegian as I have heard they are more customer oriented people. read more

We went on the Carnival Breeze. It was a new ship (June 2012), but our cruise was August 2012. It was a 12 day cruise that covered Venice, Dubrovnik (Croatia), Messina (Sicily), Sardinia, Naples, Livorno (Florence), Rome, and Barcelona. I asked for and received price reductions on my cruise bill total. I received 3 reductions during a 5 month period before the cruise. We liked it a lot overall. The whole ship was new, so everything was clean and well maintained. The food in the dining room was just O.K. I could make better, so we preferred to order a pizza or eat at the buffet. We also ate at a premium Italian restaurant that charged us only $12.00 extra per person for an excellent meal for the money. The people were fun, and we met people from all walks of life. We recently emailed each other, and exchanged pictures. A woman befriended me from England, and she offered to show us around and give us tips about how to see her city and Scotland. A commercial fisherman gave us tips on how to select good, fresh, wild fish. You get the picture. This itinerary was very good. It started in Venice, and ended in Barcelona. We booked hotel rooms on our own at both ports (beginning and ending) via Priceline for good reviews and prices. We ordered the ship tour excursions, and they were very organized and fun. The problem was that they were way too expensive. They try to "put the fear" in you by saying that if you go on your own and are late for any reason, the ship will sail on without you. Also, you have to pay to make your own arrangements to get to the next port. I know this is true, but only one person was left at a port. My point is that the excursions cost almost as much as the cost for the cruise itself, and we had a balcony room. Some other people purchased tours from a company called "Shore Excursions" with far more reasonable prices and they got people back to the ship on time at every port....no problems. Other people took shuttles and the bullet train (only $12.00 Euro) and saw Rome (the Vatican, Sistine Chapel, Trevi Fountain, and that Collisium on their own for a fraction of the cost (maybe only $50.00 Euro per person for everything), while we paid $200.00 per person for our Rome tour. I will say that each major excursion was well-planned and gave us a really good Italian meal at a local restaurant at each major city. That part was worth it. That being said, we loved every minute, except that each day was rushed. Next time we are going to book cheap airline flights cheaply first, then find a cruise that fits in that time frame, even if it is a shorter one. I want one that starts in Barcelona so that we could visit Madrid first, then board the ship in Barcelona. We could cruise for a few days, then end up in Rome. I would then get off and take the bullet train into town and stay a few more days at a hotel. Maybe move on after that to another city or country. The various options are endless. The room staff were excellent. We tipped them extra, above the $11.00 per person, per day. The customer service was not good. If you had a complaint, they would say sorry, but have attitude. I think they tried but realized that they can not please everyone. There was a washer and dryer for $3.00 Euro each, on the floor below ours. WE met a lot of people there!!! The gym was new, state of the art and beautiful. Rarely full or busy. There was always a machine for cardio available. The bad thing was that they charged you for everything!! Exercise classes, $10.00 each, sauna $??, unlimited soda $82.00 for the whole trip. $82.00 in my opinion is just NOT worth it. You would need to drink 5 sodas a day to even that tab ($82.00). I just told my DH to buy sodas on shore....same with beer or wine. The pictures were plentiful and not all that expensive. We bought a few. The internet was so expensive! Try to get free WiFI at restaurants on shore, then sign up for the internet later during the cruise. It is cheaper later. If you order it early, it is way too expensive. The internet is also creepily SLOW. This costs even MORE money. Certainly not worth it unless you have to write to people or your work. Overall, we loved our cruise and would take this ship again. read more

If I had to rate Carnival they wouldn't even receive one star I booked a 4 day cruise for my sister and I in October I had a cruise credit available so I paid the balance and booked our Cruise I received an email from Carnival on Tuesday informing me my cruise had been canceled for lack of payment WTF The cruise was Paid in Full I called Carnival to find out exactly what was going on and after being on hold for 30 minutes I spoke to some condescending guy in guest services who kept trying to tell me I never paid my deposit SMH I'm done with Carnival I was a loyal gold club member But just know Carnival we have a choice There are multiple cruise lines out there that would be happy to have our business!! read more

Me and my family just came back from a cruise on Carnival inspiration cruise we departed from Long Beach, we decided to do the three day cruise because we had never been on a cruise before we didn't know how we were going to like it, we had called Carnaval a few times before trip just to confirm a couple of things and all the stuff that we needed at the time of boarding, The day that we laughed we had arrived in Long Beach at 1:30, we proceeded to enter the terminal and that's when the drama had first started we get up to the gentleman and we had him our IDs passport cards etc. and bursar Tiffany kids for children they never said that all of us needed to have bursar typic it's my daughter didn't have hers but she had her California ID if she didn't produce a Birth certificate she would not be able to board, thank God my other daughter was home to open up our safe and take a picture of her birth certificate and send it to so we could email it to them so they can print it out to get on board that should've told me right there that this vacation was going to be extremely difficult and terrible, we get to the terminal we get a board the cruise line once we get on board we go straight to our room as were going through the ship to find our room you can tell that this ship is outdated they definitely need a makeover the carpets through the aisle ways of rooms are stained or it's just so much wear and tear but they definitely need to be replaced, we got into our room the only reason why I'm giving this to stars is just because the rooms weren't that bad the betting was comfortable which is a plus because if this was going to be an uncomfortable bad I don't even know what I would've done, after we got all of our stuff in our room we went to go eat at their buffet first of all let me just have to say I've been to a lot of the phase and they're not that great it's basically cafeteria food but this buffet was the worst in the world I wouldn't feed any of that food to my dog so just be aware on that, after that we went to go change and put our swimsuits on to go to the swimming area because we did travel with three small children we got into the pool the pool is not treated with chlorine it is treated with salt so just be aware that if you get this on your body or in your eyes it is going to staying and you do feel really crappy when you get out of the pool just not a plus for me after that we got out we went back to our room to change to regular clothes and we get a knock on our door that we needed to hurry up and get on the floor deck because they were doing their evacuation plan so you know what to do in an emergency on the ship which is great but it's just an awkward timing her that something that should be told to you so if you go on this cruise expect to around 530 have a knock on your door to go upstairs and you will be there for at least an hour and a half not easy to do when you have two small children that don't really know how to stay still that long, after that things got pretty boring for us because we are a couple that have older children and smaller children and a grandchild that we went on this trip with and there was nothing really to do for children on this cruise so if you're looking for a cruise for things to do with small children this is not the cruise for you don't bother and don't waste your time nor your money this is more of a cruise for people that have babysitters or single people or groups of friends that want to party for three days that's the best way for me to describe this type of cruise line and considering this was our first cruise we were pretty disappointed so I'm thinking I'll probably next time just book with Disney to take my children I just feel pretty disappointed with the money that I did spend on this cruise, we did get off in Ensenada don't bother going on the tour buses to go through Ensenada our visit anything there it's $37 a person just spend the 60 bucks a Rent-A-Car and drive you're going to save money on that part, The guys burgers and the tacos are the best thing on the ship and the dinner that they provide at the Mardi Gras, this was just my experience but looking at other reviews after I've come back now I feel pretty stupid I should've looked at the reviews before booking this so just take this post into consideration if your party person and really don't care too much about how your crew ship other than this would be the cruise for you let me if I'm spending money on a cruise I'm expecting a little bit more, this was definitely a let down on my vacation I feel like I need a vacation from my vacation literally aka never again! read more

It was unpleasant very mediocre and I didn't like it at all the food was bad as well. Waste of !money and time