Steven was very responsive with my numerous inquiries even prior to booking with him and he was always courteous, professional, and honest. I knew I had to book the bus at least 6 months in advance to make sure I got a great price and that the bus was available. The bus tour was one of our family activities for my 3-day family reunion in late July, consisting of 200 people. About 60 went on the bus tour. My family enjoyed the tour and had phrases of how great Steven and his team were. To top the great service we got, Steven even drove back to hotel that my family was staying in to bring back an iPad which one of my aunts left behind. Now that is beyond customer service! Steven, I thank you for taking great care of my family! I will definitely book again. read more

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Impressive service! Called to get estimates for a company party, and after a few questions, I received so much great information AND we determined a double decker wasn't going to serve my needs for this party. This was amazing because the level of time, energy and thoughtfulness I was given went beyond what some vendors provide even customers that wind up using them. LA Double Decker will stay on my list for future outings for sure! read more

Excellent Tour, reasonable price. The only thing that was a little bit off-putting for me was the recorded narration. It was spotty, sometimes mistimed or not even turned on. What ever happened to live tour guides. The tours I've taken with live guides have been really great and give you the opportunity to clarify things and ask questions. Overall, I would highly recommend this tour! read more

The Big Red Bus was professional and organized, yet FUN! Who knew the two could go hand in hand. Last weekend we celebrated a milestone birthday for a good friend aboard THE BIG RED BUS. It was a bit pricey for our budget, but when all of our friends said they would pitch in $25 each, it made it completely affordable!! Making the arrangements was easy. Stephen is friendly and flexible, and bluntly honest about accessibility and timing of venues. One would think that it would only take a few minutes to go 3 miles from one venue to another...he told me it would take 30 minutes...and it DID on a busy Saturday afternoon at the Beach, aboard this huge bus! He also warned me that my 'normally' punctual friends would find it difficult to make it back on the bus on time...he was right about that too (I had even handed out 'loading schedules' to all of the guests!)...but everyone was having a great time, so no big deal! At 2pm Stephen and his assistant picked us up at Tony P's in Marina Del Rey. We then visited The Waterfront Café, then Finn McCool's, then a drive down PCH, turn around at Will Rogers State Beach (while parked at Will Rogers we had a dance-a-thon on the top deck!) then a safe return to Tony P's at 7pm. 3 venues, an hour at each...this took 5 hours total...EVERY minute was a blast!! BTW - this is not like one of your ordinary, beat up London Style Buses that you might see around town, this is a bright red, newer looking, nicely upholstered, impeccably clean, double decker, topless bus (can be seen in NBA commercials). Stephen let us bring our own iPod music (he has his own, but we wanted our own), and has a PA system aboard for HAPPY BIRTHDAY announcements! He even let us put up a couple HAPPY BIRTHDAY posters in the lower windows. FYI - Good idea to call ahead and speak to the manager or the owner of any venue that you are interested in visiting. For instance, we called Duke's and the manager told us NOT to come. Little does that manager know, that we are a crew of 30 professionals in our 40's-50's well mannered and good tippers...Apparently Dukes is too good for us (and our money too) these days. We REALLY enjoyed the prospective of our city from the double decker bus! Many of us live in the area, but had only seen it from street level. It is awesome to see it from way up high, REALLY awesome. GREAT way to spend a FUN birthday aboard the double decker, cruising the beach on a BEAUTIFUL afternoon, with friends...Does it get ANY better? Think not. read more

Something in elp's filter did not like the review I wrote or the five stars I gave Steven and David and The Big Red Bus. My review was removed, but I do stand by it. We loved the tour. And no, it is not too good to be true. So here it is again gang. If they take it down I will gladly post it again. We took Steven's tour through Hollywood, Beverly Hills & Melrose. We had such an incredible time! Steven could not be any nicer. We had a couple of people running a little late and he was kind enough to wait. When a lovely couple from China needed a restroom, Steven actually made it his mission to find them a place, who does that? Steven does. David our tour guy was a blast. We live in Los Angeles but a group of us decided to take a tour just for fun. Loved every minute of it. Not a single dull moment. Thanks guys for a wonderful experience. Gabbie S. Lake Balboa, CA. read more

I just had a great call with Steven (or Stephen ...I'm not sure of the spelling), but he was incredibly informative, and really took his time to understand my group's needs. I appreciate him for that and that alone would garner my trust and business. I would definitely recommend LA Double Decker for your tour needs! Excellent customer service. And that's something this world needs more of! read more

Steven, Even if i reserved the bus and sent you full payment I STILL would be out of a bus. YOU STILL don't have all of your ducks in a row. I would still be out in the cold. you are the one who told me that YOU don't have insurance. so lets not point the finger. even if i had reserved you would have to had to not take my job, as discussed over the phone. regardless of your situation, I'm not able to use your service, because YOU don't have Insurance. so i said to you i would write a review on Yelp, which is what its for... I feel like others in my situation should be aware of your situation and how YOU handle things. i feel like i have a right to tell others of my experience with your "company" m. read more

This is one of the best companies I have ever worked with!!!!! I planned a company party for a friend and we ended up using The Big Red Bus for our event. They were so friendly and easy to work with. Stephen was an absolute gem! He is very accommodating, he even helped me organize the route for the event. They were on time, they were professional and still a ton of fun!! I would highly recommend using these guys if you are looking for something different and fun to do in LA. They totally made our event a huge success. Can't say enough great things about them. It does not happen very often that you come across such friendly and professional people, they were awesome!! read more

My son had a fantastic time on the open double decker bus we hired for his bar mitzvah! all the kids loved the ride, they included security for the open deck so the kids were perfectly safe! I would hire them again in a heartbeat... Thanks Steven! read more

Steven was incredibly helpful in helping us plan an LA based event. He was responsive, friendly, honest, and a breath of fresh air.

I wanted to celebrate my friends birthday, and was looking for a different avenue then the usual bar-hop ! I found The Big Red Bus Company in Los Angeles and it's friendly owner operator Stephen. Steve gave us all the information we needed on how to make this birthday party a success. He warned us that it would take us longer to get to venues, because of traffic and straggling party goers, so basicly throw out the schedule sheet and let him deal with it. So we all met at the first location a nice bar in Los Angeles, and sure enough our party people seemed to lose all track of time, but Steve said not to "stress it" as he would handle everything, and just to join in and have a good time. The Big Red Bus was not one of those old rust buckets we see around town, but a clean and well appointed bus, with a speaker system upstairs and down, you can even use you're own iPod with you're own music - What a Blast ! The Big Red Bus Company did handle everything, we all chipped in $25.00 each which made it totally affordable, and a good time was had by all. I'd recommend The Big Red Bus Company for all you're party needs in Los Angeles. read more

I called to inquire about their "LA BUS TOUR" services. Unfortunately they only offer tours during the summer season. However the gentleman spent no less then 8-10 minutes on the phone with me walking me thru some suggested areas to visit, giving addresses and parking advice. If he went above and beyond just to make sure my family had a great LA experience although we could not use there company, I could only imagine how there actual tours are. I would suggest them off of my customer service phone experience alone. read more

I am a wedding planner and planned a surprise with the bride and groom for their guests to go on a Hollywood tour between the ceremony ending and the cocktail hour beginning which was 2 hours , and choosing Steven at LA Double Decker The Big Red Bus Company was the best thing that we could have done . They showed up on time , were delightful to work with , the double decker buses were wonderful , plus they were so funny and upbeat and they gave my bride and grooms guests a really wonderful time. We couldn't ask for anything more Thank you Steven for being a great part of the wedding read more

We took 40 people from The Magic Castle Hotel to Palermo's and back for our rehearsal dinner. Stephen called when they got there, we loaded up, he did a tour as we cruised down Hollywood Blvd and got to our place on time. Then they waited around for three hours and were ready when I called for them to pick us up. They were friendly, flexible, and above all professional and I would use them again in a heartbeat. read more

I rented the bus again this year for Halloween and once again it was a smash hit. Thanks Stephen for making the party a success.

The Big Red Bus Company was very professional tour company. I made two of my friends from Korea taking this tour bus, and they satisfied 100% for entire two hours. Only thing was the tour lady talk about too much for food and restaurants... Except that, they were very nice to the tourists. The price was also very reasonable. I strongly recommend to take the Big Red Bus for the Hollywood tour. Do not waist your time and energy to drive yourself! read more

We've used THE BIG RED BUS COMPANY twice now, for my son's bar mitzvah in 2010, and my daughter's bat mitzvah this past weekend. Great experience both times, and the kids had a blast. Easy to deal with, no hidden fees, great customer service, and reliable. Thank you, Stephen! read more

I'm thrilled to have found this company and as an event planner I'm of course always looking for wonderful, reliable people to work with. I definitely found all that I was looking for in this company and am looking forward to working with them again and again! read more

If you want a big red double decker bus to tour LA, then Stephen and The Big Red Bus Company is your team. His reservations and cost system was very straightforward, and he made all the guests on the bus feel at home. The bus is exactly what you think it will be: A clean, big, red, double decker bus. Stephen is very upfront about amount of time it takes to move around town (it's not a motorcycle) and very straightforward on pricing. I can't imagine booking through anyone else in town if I ever needed a double decker bus again. BTW: We rented the covered double decker bus (not the open top). I'd consider the open bus during the day when it's sunny in LA....but would strongly recommend the closed bus at night when it gets chilly throughout the city. read more

They were rude, condescending and unhelpful. All in all, I can't think of a worse customer service experience. Take your business elsewhere and teach these people how to put customers first. read more

The Big Red Bus is da bomb. The driver and guide have great attitudes and went out of there way to make sure that we enjoyed our tour of Hollywood. These guys know there stuff. read more

We have used the bus company for over 7 years for different parades and they have done a great job! We will definitely continue to use them and highly recommend their service!!! read more

We used this company for a company event. Everything went great!!! I would recommend to anyone to use. The fun Beatles music in a British bus also added fun :) read more

Decided to be tourist for a day with 11 of my friends in our own city and took the 2 hour Hollywood tour in an open white double-decker bus. Enjoyed the live tour guide and much better price than Starline tours (especially when booked through Goldstar). read more

Thanks Stephen for schlepping 70+ kids from the temple to our venue for my daughter's bat mitzvah - the kids had a blast and it got the party going before it even started. Stephen was very receptive and attentive to my inquires. Bus showed up ahead of schedule so I never got a chance to worry if they would be on time or not. The kids loved the double-decker cruising down Ventura Boulevard! read more

The owner Stephen was great to work with in planning the transportation for 72 kids for my boys Bnai Mitzvah. He arrived early and the kids had a blast! It is a safe way to transport all the kids from the Temple to the Party... read more

I cannot say enough of The Big Red Bus tours and those who run it, especially Steve. On more than one occasion now, me and many out of town family visitors have thoroughly enjoyed a number of tours. Thorough information is imparted in an entertaining fashion and the bus is clean and comfortable. I'd go anywhere with these guys!!! read more