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Luxe Sprinter Van LA

5.0 (20 reviews)
Closed 10:00 am - 8:00 pm

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1 year ago

Everything was AMAZING! Could not have asked for a more compassionate driver as my family grieved the lost of our Matriarch.

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2 years ago

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Review Highlights - Luxe Sprinter Van LA

Sofia was very pleasant and communicated with me every step of the way and made the entire process a stressful free one.

Mentioned in 6 reviews

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.2(136 reviews)
2.1 miPanorama City

Exceptional Service -- Above and Beyond!…read more I had an outstanding experience at Enterprise Rent-A-Car on 8230 Sepulveda Blvd, Panorama City, CA. I needed a last-minute reservation, and Sal (the rental manager) and Fatima (the associate) were absolutely amazing -- professional, efficient, and genuinely kind. They worked quickly to get me taken care of, even though the office was extremely busy. What really stood out was how accommodating and patient they were when I returned my rental on December 24th. Despite the holiday rush, they made the drop-off process smooth and stress-free. On top of that, they even provided me a ride to the body shop I needed to get to, which was incredibly helpful and truly above and beyond. I would definitely come back to this location to rent again. Thank you to the entire Enterprise team -- you've been doing a great job. Wishing you all happy holidays!

I have been a loyal Enterprise customer for a long time, but after my experience today, I will…read morenever rent from them again. I returned my rental at 2:15 PM on Friday and personally handed the keys to the manager, Jenna, and an employee named Joe. Both looked me in the eye and promised they would "take care of" the check-in and send a receipt. They lied. They never entered the car into the system and refused to provide a receipt on the spot, claiming "minimized contact" protocols. I have been calling this office since 3:00 PM (it is now 6:45 PM) trying to get my documentation. I spent over an hour on hold only for them to wait until the office closed, pick up the phone, and immediately hang up. To make matters worse, Jenna attempted to falsely claim I damaged the vehicle damage that was present when I received it. It is clear they are stalling until Monday so they can bill me for the entire weekend while the car sits on their lot un-scanned or it's stolen , who knows I have already filed an official LAPD police report for the missing/unaccounted-for vehicle and have timestamped photos and videos of the car and the employees at the time of return. I will be filing a formal corporate complaint and pursuing every legal avenue to hold Jenna and Joe accountable for this disgusting service and attempted fraud. Update : after searching other reviews, there is no mention of Jenna or Joe, I double checked, and this is the exact location, so they gave me fake names, thank God I took a photo of her despite her requesting that I don't take any pictures. She claimed to be the manager at this location.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(254 reviews)
3.1 miNorthridge

Bought a Tesla 3 (great purchase)…read more I got the check back because I paid for Dmv more than required. This is just to show their honesty. Got this check (no words).

What could they improve ? Pretty much everything !!!!…read more I should have known better then to go back to this location , being that employees are always rotating & or disappearing i figured I'd take my chances & hope & pray for decent customer service !!! Also the collision place i was using for my carrier was conveniently located very close . They had told me they had plenty of vehicles to choose from & that the insurance Co. who was covering the rent car had entered the necessary info into the system . When i arrived there to choose a car , all i was being offered where cars way below the value of what was stated i was allowed which was $100 a day vehicle , since there had been i complete misunderstanding and bad communication between enterprise and the insurance which i was not aware of , they could have explained that to me and we could have figured things out but instead they were very disrespectful and not nice or professional or attempting to explain things to me so everyone could work out. The entire scenario escalated into a very unpleasant encounter and sadly it was pretty shocking to say the least . last time i rented from them i was $6,000 out of pocket after they told me everything was covered by insurance , & again i should have not gone back there , as i stayed sitting in the waiting area hoping to resolve things they decided since they heard me on the phone & thought i was being too loud , i was told they won't rent to me & once & ended up 1/2 hour away in Thousand Oaks where there was a real sense of pride & professionalism which was not existent @ this location , & if everything wasn't bad enough with this location , they had the audacity to say completely mean spirited things & complete untruths about my character to the employees @ the Thousand Oaks location , anyone reading this be aware that if you aren't being treated with respect , it's not you , it's how they are & some how they are getting away with there very bad ,mean behavior ! There has to be some accountability , idk but this is just not OK !!!

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Luxe Sprinter Van LA - transport - Updated May 2026

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