I've been bringing my doggies here for years, and they've been doing great every time. Highly recommend this location

I am sharing this because I don't want another family to go through what we just experienced. We took our French bulldog to this groomer on Saturday. While there, he became overheated and started vomiting. French bulldogs are a high-risk breed for heat intolerance, and this situation should always be handled with extreme caution. After bringing him home, he was weak, not eating well, and drinking excessively. Although he seemed to improve slightly over the next few days, he later developed severe symptoms including vomiting, bleeding, and distress. Tragically, he passed away at home a few days later. We cannot say with absolute certainty what caused his death without a veterinary autopsy, but the timeline is deeply concerning, especially given the overheating episode during grooming. We are heartbroken. Please advocate for your pets and ask questions read more

A major irritation point for me is solicitation. We have a no soliciting sign in our front yard, but that didn't stop this place. Honestly, I have no idea how good their services are, but I also don't intend to find out. read more

I took my dog to Carola's 3 weeks ago. When picked her up I noticed that she was bleeding a bit. The lady in charge a young lady asks me if I had noticed my dogs rash before I took her. I said certainly not "she didn't have a rash". As I have 3 dogs and all picked up at the same time I decided not to scream and yell and look at her closely at home. When I get home it looked like a razor burn, confirmed by my husband who cuts hair. I was furious. I washed the wound and applied medicine In a couple of days it was infected. Had to pay 150$ for the vet to come a treat her. It took 10 days of antibiotics and she is still healing from this. BEWARE DO NOT TAKE YOUR DOGS TO THIS ESTABLISHMENT. read more

Notice: Review contains sensitive details. Carola Dog Grooming Killed our 6 yr. old healthy Shih Tzu. We took our fur baby at 8:00 a.m. for a bath and haircut, received a call at 1:16 p.m. notifying us that he had mysteriously "fainted" on the grooming table for "no reason". We rushed to the business (we live 2 min. away) to find the owner loading him onto his car wrapped in a towel. We asked him where he was going with our dog, he said he was taking him to the vet because he "got sick". We followed him to the clinic, our baby was deceased on arrival at East El Paso Animal Hospital. The Vet informed us that he had to have been dead for a while because rigor mortis had set in immediately when they dropped him off, this indicates that he had been dead for at least an hour before they decided to call us or do anything about it. We requested and reviewed video of the incident. The video (which I have a copy of) clearly shows that our baby was asphyxiated by the leash on the grooming table. The groomer was too busy texting on her phone not focusing on Russell, video also showing that Russell was trying to bark in distress, but groomer had earbuds and was unable to hear him struggle. Video shows Russell collapsing after 28 seconds of choking on the leash. Going from bad to worse, staff began to saturate his snout (short of just pouring it in) with a lot of rubbing alcohol for ten minutes to help him "wake up", this is their idea of first aid. Video indicates they put him in a crate limp at 11:37 am, we got the call at 1:16 pm. The owner was determined that Russell had died of a heart attack at the very moment he was on the grooming table in the very seconds the groomer turned away. This is highly unlikely since Russell had just completed his annual checkup with an excellent bill of health. Banfield Hospital and East El Paso Animal Hospital vets compared notes on the incident and agreed. I shared that information with the owner in which his reply was "I've been in this business for a long time, Vets will lie sometimes to protect each other" "My groomer colleagues agree with Me". They tried to hide what they did, robbing us of possibly providing first aid or final moments with him. Notes from conversation with owner few days later: Q: Have you reported the incident to the county/city? A: No, we are not required to report any incidents to anyone Q: Why would you put him in a crate instead of calling us? A: They usually wake up when we do that. Q: Is the groomer still working? A: Yes, groomer still working Q: I assume you have insurance for incidents like this.. A: We used to but it got Cancelled because Insurance got tired of paying out claims. Review: THIS BUSINESS HAS 70 + NEGATIVE Google Reviews, DO NOT TAKE YOUR PET HERE, unless you want to run the risk of getting them back unharmed or getting them back at all. read more

They take advantage, will give you a price and will add fees at the end. Don't trust their price board. Also will charge $6 if you pay with card. read more

Sketchy place. Called to get my dogs washed and was told it wouldn't be long. Dropped them off at 1120. It seems like the dogs themselves don't want to be there; they have them waiting in small cages stacked on top of each other. Called again at 1330 to check on my dogs and they hadn't even been looked at or washed and she said they wouldn't be done until 1630. I came and picked my dogs up and brought them home. 20 minutes later they called me back to see "if I wanted my dogs washed really fast". I'm not about to bring my dogs to a place that clearly rushes their service and not care for them. read more

I took my dog in at 11 In the morning and was told it would be about 2-3 hours for a bath and brush. I was not called until a little after 4:30pm (conveniently less than 30 minutes till they close) after taking my dog home i noticed she was limping to the point where she could barely walk. Not only was she limping but she was drinking water as if she had no access to water for the near 6 hours she was in their care. I wanted a simple bath and brush and needed up taking my dog to the vet to find out she had sprained her leg under the care of this establishment. If you care about your pets at all avoid this business. Save your pet the stress and save yourself a visit To the vet with these reckless "professionals". I wish i could leave a 0 star review because 1 star doesn't seem to do justice to a place that hurts pets with no communication or sympathy. read more