Worst place ever! Total BS. I took my car in for wheel alignment after got new tires 6 months ago…read more The guy told me the shaking when I break is not because of wheel alignment, I need to change the routers and break pads on the front wheels. I then took the car in last week to do the work. Got the car back and the problem is STILL there..... and suddenly my car drives heavier, like a truck and is heavy on gas. It was not like this before. I took it back today .... and the guy says....oh, seems they changed the routers and break pads on the BACK wheels in stead of the FRONT WHEELS, as I was quoted for. And..... politely informed me that they didn't cause the fact that my car handles completely different since I left them last week. So.... I asked him, seeing that you DID NOT change the routers and break pads in the front, as they were supposed to and admits that they did it in the back in stead of the front wheels. I told them to undo what ever they did and give me my money back so I can take my car to a different place. To which is I was given a snide patronizing NO. And apparently because his poor ego cant handle a WOMAN disagreeing with him about her car, and my voice was on the same loudness as his, I was asked to leave. What a load of BS. I will never recommend this place to anyone! They have no honor! $600 and 5 hours of my life GONE and nothing to show for it except MORE issues!

The main guy who runs this place is amazing! He's Great with customers and communication! I love…read morecoming here as a woman the environment is great! This is where I come for my inspections! I recommend them for any of your car needs in the mebane area!

Told me what it would cost, got my truck in on a busy day and finished early. I'll deal with them…read moreagain!

They take good care of my vehicles whenever I need them too.. prices are very affordable I thinkread more

EDIT: Norris Automotive issued an apology on a review, after reading other reviews I do believe…read morethis to be a genuine mistake from them. I brought my car to Norris Automotive because it was local and my vehicle had to be towed. From the very beginning, this turned into one of the most frustrating and dishonest service experiences I have ever had. I was told my car was flooded, needed a tune up and a new battery. The estimate was already steep at $600, but since the car was already there, I agreed, thinking at least the work would be done properly. Then I get the call that car is ready, the total is now $705. Annoying, but I stayed hopeful that the extra cost meant quality work. I was wrong. I pick up my car, pay the bill, and the receipt says I was charged for new spark plugs and a new battery. That's it?? When I get home, I pop the hood and to my surprise, the same corroded battery is still sitting there. On top of that, my engine cover is now cracked, something that was not damaged when I dropped the car off. I call immediately. Ryan puts me on hold and comes back with, "If you come back tomorrow, we will put the battery in." No explanation. No apology. No accountability for charging me for work that clearly was not done. At that moment, all trust was gone. I would not trust this shop to put air in my tires. I told them I wanted my battery money refunded. Ryan says I have to bring my card back in. On the drive over, I notice I was also charged an environmental and supply fee, something I would understand if they had actually replaced and disposed of a battery, but they did not. When I walk in, Ryan tries to play it casual and asks for my card. I ask him directly, "So I am paying $500 for four spark plugs?" He looks me dead in the eye and says yes, $110 for the spark plugs and $290 for labor. Oh, you mean the same labor that was supposed to include installing the battery they never installed. Absolutely unbelievable. I also ask about the environmental fee, he only offers half back.. Wtf? This place charged me for work that was not done, damaged my vehicle, raised the price after the fact, and offered no reasoning other than it was "an honest mistake". So you admit you have no quality control? If you value your money, your car, and your peace of mind, do not go here. Receipts of initial battery charge and refund attached. Stay clear.

Could not be any happier with the service received on my BMW. Initially took my vehicle to a local…read moredealer who was creating more issues then solutions - I then reached out to Buddy at Imports Europa who was very transparent & knew exactly what I needed to get my baby back on the road. If you're looking for a local shop with dealer level expertise please give them a call.

From the owner: Specialising in Mercedes Benz, Jaguar and BMW automobiles. Service and repair.read more

2nd review, four years later, this time a 97 Ford Ranger that I thought would need a new engine…read more Randy replaced the radiator, thermostat and water pump, did a thorough flush and had it ready the next day. Nothing like a mechanic you can trust. Thanks again, Randy.

New to area and just popped in to have some things checked out! Definitely friendly and helpful!…read more Honest too!!! That was surprising

Gene's replaced my headlight bulb quickly and professionally, even on short notice. Very reasonable…read moreprice. Recommend this family owned business.

Been taking my cars to Gene's since 2014. They have kept my family on the road ever since. It's…read morecomforting to know that whenever I experience mechanical problems with any of my cars or truck, Gene's Automotive is always there and capable of handling it. Simply give them a call and drop it off and they'll handle the rest with no hassle. I've always been satisfied with their work and the price is fair and reasonable. I like doing business here most of all because it's no question that the team at Gene's is on my side when I'm broke down. The folks there understand the value and importance of reliable transportation for working folks who depend on it to survive. Gene's Automotive is a great place to have your car worked on.

I could not have been more impressed! They went out of there way to provide honest, fair,…read moreprofessional service in a timely manner. I will be a forever customer. Thank you Eric and crew for taking such good care of my car and for fixing it so quickly. You guys are the best! Sincerely, Tracy Jones

Best Honda mechanic in Alamance County. Very nice and honest person. Friendly staff.read more