The foundation of the American Dental Association ("ADA") Code of Ethics is based upon five ethical…read moreprinciples: patient autonomy, nonmaleficence, beneficence, justice, and veracity. These principles guide a dentist's Code of Professional Conduct. Davis Dental that appears inconsistent with the ADA principle of veracity ("truthfulness"). Under this principle, dentists "have a duty to be honest and trustworthy" and "shall not represent the care being rendered to their patients in a false or misleading manner." My partner, Marcial, and I received dental care from Davis Dental for approximately 1.5 years. Davis Dental requires payment in full on the same day services are rendered, and throughout the course of our treatment we consistently paid all quoted amounts at the time of service. However, on numerous occasions, amounts for services were misrepresented by Davis Dental staff, primarily by an employee named Denise. I repeatedly raised concerns regarding unclear and inaccurate fee representations with office staff and management, including the office manager, Alyson. Despite these concerns being brought to their attention, the office repeatedly failed to provide clear and accountable communication regarding patient financial responsibility. Because these issues became recurring, I specifically requested that Davis Dental obtain pretreatment estimates directly from my dental insurance provider (Delta Dental) before rendering services to either myself or Marcial. I made this request after speaking with a representative from Delta Dental, who explained that the insurance company could not verify the accuracy of amounts being requested from patients unless the office submitted the appropriate pretreatment documentation. I was informed that a pretreatment estimate from Delta Dental would provide accurate pricing information unless the scope of services later changed. The purpose of my request was clear: the cost of treatment directly affected my decision-making regarding whether to proceed with services. Accurate pretreatment pricing information was material to my ability to make informed consent for my healthcare. Despite my explicit request, Davis Dental did not obtain the pretreatment estimate from Delta Dental. Instead, office representatives relied upon an internal estimation calculator while referring to that calculation using the same terminology associated with Delta Dental pretreatment documentation. As a result, I reasonably believed the quoted amount reflected pricing verified through Delta Dental, and I paid the quoted amount in full at the time services were rendered. After treatment, I received a combined billing statement for both myself and Marcial (please refer to the attached statement). The statement was addressed to Marcial and reflected an alleged outstanding balance. When I contacted the office regarding the balance, I was informed that Davis Dental claimed I owed additional funds while Marcial allegedly maintained a credit balance of $498.40. I was further informed that Davis Dental had applied Marcial's credit toward my alleged balance without his authorization or approval. This action reflects that Davis Dental failed to refund an overpayment to Marcial until I requested that they refund his overpayment. Due to these ongoing concerns regarding inaccurate fee representations and questionable billing practices, we immediately discontinued care with Davis Dental. Davis Dental now alleges that I owe an additional balance of $1,242.51. This alleged balance exists because the office failed to obtain the pretreatment estimate from Delta Dental that I specifically requested in order to receive accurate pricing information before agreeing to treatment. Had accurate insurance-based pricing information been provided, it could have affected my decision regarding whether to proceed with the services rendered. As a patient, I am entitled to accurate billing information in order to make informed consent regarding healthcare services and financial obligations. I paid in full the amount quoted to me at the time services were rendered and was not properly informed that Davis Dental would later seek substantial additional amounts. During the period in which we received care at Davis Dental, I was not the only patient expressing concerns regarding inaccurate or misleading fee representations. Given the nature and frequency of these concerns, I believe the matter warrants further review or investigation to protect other patients who may lack the resources or knowledge necessary to question unclear or inaccurate billing practices. Additionally, Davis Dental's reporting of disputed balances arising from these alleged misrepresentations may adversely affect patients' credit histories. Davis Dental has already referred this matter to a collection agency. While I intend to dispute any fees, I do not believe are legitimately owed, other patients may feel pressured to pay questionable balances in order to avoid dam

They aren't thorough with cleaning. They send you invoices with charges and cannot explain the…read morecharges or they claim they are for other services that have been paid. They do not itemize their bills. Dentists do nothing, their assistants do all the work.

I do not recommend this dentist office. You can find better care and better staff elsewhere. Not a…read moregreat experience here. When I left them a similar review on Google, they actually claimed that I was never a patient there even though I had been to their office several times. The fact that they falsify and claim I wasn't a patient to have my review removed from Google should tell you everything you need to know about this practice.

05-16-2025 Dear Dr. Garrett and Dr. Vera,…read moreThank you so much for the individual and attentive care you have provided me for my extreme oral condition created by my radiation treatment for throat cancer. It has been quite the journey over the last year or so. It was rewarding today to leave with a full mouth of working teeth. Wow, eight years and I can eat a steak again! I want to emphasize the exceptional dental care provided by Dr. Garrett and Dr. Vera at "Carolina Bright Smiles". Over the course of my treatment, I have undergone several extreme dental procedures, and I am thoroughly impressed with the expertise and dedication exhibited by both doctors and their staff. Ebily, Grace, Christy, Kristy, Brittany and every other individual I have encountered at this practice. Dr. Garrett and Dr. Vera have demonstrated a high level of proficiency in handling complex dental issues. Their meticulous approach to diagnosis and treatment planning has ensured that I received the best possible care. The advanced techniques and state-of-the-art equipment used in their practice have significantly contributed to the successful outcomes of my procedures. Throughout my treatment, Dr. Garrett and Dr. Vera have shown exceptional professionalism and compassion. They have taken the time to explain each step of the process, addressing any concerns I always had and ensuring my comfort. Their commitment to patient care and perfection is truly commendable. I am grateful for the outstanding dental care provided by Dr. Garrett and Dr. Vera. Their expertise in extreme dental procedures has made a significant difference in my oral health, my overall life, my ability to speak and chew and I highly recommend their services to anyone in need of specialized dental care. Thank you for your attention to this review. I encourage you to reach out to me to discuss my condition, the path we took and the outstanding results. Sincerely, Kristopher Kuehn Executive Director Huyck-Kuehn Scholarship Fund 11coach22@gmail.com Feel free to contact me to discuss the Excellence of this practice.

Dr Hobbs is the consummate professional that explains things so clearly that you can make an…read moreinformed decision of the option that would work best for you. I trust her completely. My colleague and I were discussing our recent experiences for the same procedure- she tried to convince me her dentist was superior and I did the same, each of us believing in "our" dentist was the best one for the procedure. Only to find out we were both treated by Dr Hobbs. So that is 2 enthusiastic thumbs up for Dr Hobbs!

I had to cancel my appointments with Dr. Hobbs because she violated my privacy in advance of my…read moreappointment. She contacted my emergency contact because I didn't confirm my appointment quickly enough for her taste. In my opinion, it is completely unacceptable and unprofessional to contact an emergency contact unless there is an actual medical emergency. If you care about receiving basic respect and privacy protection from your healthcare providers, I strongly urge you to choose someone else.

A Christmas Miracle! On the evening of December 21th,…read morewhile eating cheese, my very old crown fell out! I had a January 2022 appointment with Cornerstone as a new patient, but I had never met them nor did they know me. In panic and hopeful desperation , I called for an appointment on Dec 22 and was seen on December 23. Figuring on the worse but hoping for a temporary relief, I was amazed to have the dentist tell me that it was only a deterioration of glue and he could fix me right there and then!!! And he did. My Christmas roast beef was enjoyed by all, including me! The staff, the attention to stress, and the relief of it were all everything one could hope for in a dental practice. I am so grateful for the results and am am looking forward to my first official appointment in January What a gem of a find!

My husband and I have been patients here for 3 years. This is the best practice we have found in…read morethe area. Scheduling is easy. The hygienists are professional and knowledgeable and they truly care about your comfort and experience. Dr Durusky is fantastic. He's smart, yet approachable. If there are multiple options for treatment, he explains them all to you and doesn't try to upsell any unnecessary treatments. They are so nice and genuine, from start to finish you feel welcomed and cared for.