The physicians here are pretty good. Fairly knowledgeable in the area of family medicine. Quick…read moreto refer out to a specialist, which can be a plus or minus depending on how you see that. Nurses are pretty good about drawing blood--you hardly feel it when they say "little stick." BUT the front office staff are DUMB. Each and everyone one of them. There have now been too many instances demonstrating their collective incompetence and unprofessional manner. I can't tell you how many times I've watched their facial expressions strain as they try to think their way out of the most ordinary of situations. To use an analogy, it would be like if you went to McDonald's and asked for extra pickle on your burger. Extra pickle? There are pickles on the burgers?? And how would you put extra ones on there??? Bottom line: physicians are ok, front office staff sub-poor, hence the one star. Wish i could give zero stars. I no longer trust my life in the hands of these incompetents.

This is the worst Doctor's office ever. This is how my phone conversation went…read more Receptionist: Hello Albemarle Medical Service. Customer: My daughter needs an appointment. Her eye is hurting. Receptionist: Do you know what Doctor, she has been seeing. Customer: No, It doesn't matter, which Doctor she sees, her eye hurts. Receptionist: What is her name and Birthdate. Customer: Gave name and Birthdate. Receptionist: Ahhhhh! The computer doesn't tell me who see has been seeing. Customer: It doesn't matter, Her eye hurts. Receptionist: We have contacted the Providers and we can't help her. She needs to go and see the Eye Doctor. Customer: Your her Primary "Family" Doctor and you can't see her. She may have scratched her eye or have and infection in her eye. The Eye Doctor is on Vacation. Receptionist: We don't have the stuff to help her here. Does the eye Doctor have a back up. Customer: Really, I'm going to recommend her get a new Doctor.......... I have never heard of a Doctor, not wanting to see Patients....No wonder Medical Costs are going up....The receptionist are referring the patients, without the doctor seeing them. Will never step foot in the Office again and will tell anyone that will listen what a Sorry Medical Office this is!!!!!!!!!!!!!!

Ashley really helped my wife pick out her glasses! To us, that means a lot! Thanks Ashley!read more

do not use this business for your needs! they had me to come back in 6 months and i ended up at…read moreanother dr and he totally disagreed that it was needed had a credit on my acct and a refund due that they refused to give me and said they would request a refund check from corporate. after 6 weeks waiting the corporate said the refund would take 16 weeks to receive. so come feb 2026 i may get it after a total of 10 months. never use this business, you will regret it

It has taken over a month to get my eye glasses. I was overcharged by $100. Talked down to…read moreeverytime I called to check on status if glasses. If you can get someone to answer phone, consider yourself lucky. After calling 4 weeks in a row to check about glasses, they finally agreed that they did not know where they were and to refund my $. 2 days later I get a call at 11 am telling me to bring credit card by and they would refund to card. 3 hours later I get a snippy call telling me glasses were in???? Omg...get yourself together! Dr was great but I will never return. Too many people who are just plain rude and nasty. Run from this place!