The gentleman who came to service my gas fire logs was fantastic!, He was very patient and…read moreexplained everything perfectly.

Great price, service and quality work on installation! We are thrilled with our fireplace insert!read more

Horrible communication between Owner David and secretary Lashawna. Started out pretty reasonable…read morefor scheduling but somewhat odd as I had to call a number to schedule with the 'secretary'. Couldn't get a consistent quote for a chimney service and potential Chimney flue cap for a gas fireplace until a couple calls after scheduling. On the day of the scheduled appointment (a day I took off work), the secretary called me around 1pm and owner took over the phone and requested to reschedule for a family emergency (totally reasonable) and we agreed for service 2 weeks later. Called day before service to check in and make sure we were still on schedule for the next day, and owner took the phone from the secretary again and asked questions about the job. After explaining the job location and details, the owner had said he would be coming after I sent some pictures and told me the chimney cleaning price again, but did not give a specific cap quote as requested, and said he would give me a call back later that same evening. I didn't receive a call that evening and thought that the owner was busy. With this in mind, I totally understood if they may have forgotten at the time and figured we could get it figured out the next day during the sweeping service. The next day came (another day I take off work) and I didn't hear from either secretary or owner until after 12pm (we scheduled for 10am that morning) which the secretary was breaking up over the phone and saying they weren't coming to do the service due to technical computer related errors, and the owner then took the phone again and told me I would have to reschedule because he was dealing with a big computer issue. I respectfully asked if that could handled by the secretary and why a computer issue was directly linked to why he couldn't provide a physical service and why he would be pushing back back our appointment for the second time; noting both times were on the day of the scheduled appointment. The owner was repetitive and talked over me a couple times and insisted he has to be the one to fix his computer and if I want service it would be rescheduled and MAYBE could be done the the next day. The owner then gave a quote for a chimney flue cap install I felt was unreasonable. I brought this up with him and how I was really disappointed I was in the poor (or lack of) communication from him and his business and was confused if he would actually be able to make it since he said he might be able to come out. The owner didn't respond to that, and so I stated that in the amount of time from the originally scheduled appointment I could have sought booking another service. The owner then said to me that he didn't really care for people wanting to choose another business as he is PLENTY busy himself at the beginning of his busy season, but then doubled back when I asked if he even wanted my business then. Went back and forth and the owner was trying to be kind to compensate me for the constant rescheduling to reduce the price of the sweeping. After this we verbally plan to schedule service the next day, but I stated I would not be looking to put a cap on for the quote price and only interested in the sweeping service. The owner quickly contradicted himself as he then stated the previous reduced rate for the sweeping was actually no longer the discounted price because of the poor communication but rather an incentive to buy an arguably expensive cap and install service. I stated that again I would not be interested in a cap and only the sweeping service, to which the owner finally tells me that he actually is not going to do our scheduled service the following day and he was going to deal with his computer issue instead. Overall, extremely poor communication from both members of the business but more particular from the owner. Service pricing and quote pricing are not transparent and consistent; as an example, at times on one phone call a service could be $200 and then another call a week later it's now actually $250. I strongly encourage others to try looking into other chimney servicing services unless you want really bad communication and consistently pushed back work dates day of service. Even if another business tells you it may be a couple weeks or month wait during the busy season, in the time it takes you to actually schedule your appointment and have it pushed back several times, you would've been able to get your chimney serviced by another company with way better communication skills at a comparable consistent transparent quote or price. I respectfully hope that the owner takes these comments constructively, and others looking for servicing or a quote know what they may be getting into.

I called David Treadwell of Tribal Chimney to chase some birds from my chimney. I reached him on…read morethe first try and he fit me in on the same day's schedule. He quickly assessed the situation, cleaned the flue, replaced the chimney cap, fixed the damper, and repaired the crown. He left the house spotless and his fee was reasonable.

We called for a technician to come out and look at our gas fireplace that was not working. We were…read morequoted $69 for the service fee. He came out and got the pilot light on and then spent no extra time to see if it would remain. We were then charged an additional $30 for him to do something that took 1 minute. Two days later the pilot light went out and it is still not working. I called to get a refund of $30 and then was quoted over a $1000 for them to fix it without them even looking at it again. Does not make sense to me!!! I would call somebody else.

VERY pleased with the professional and prompt service delivered by the Technician. He provided…read morecare, maintenance and possible future repair needs information. The Technician was knowledgeable and knows his craft. Anyone needing this kind of service needs to call Mr. Soot Chimney!!

Our gas fireplace had not been working correctly for quite some time. The flame would go out after…read moreburning for less than a minute. I called Josh and was impressed with his knowledge and attention to detail. He took our gas fireplace completely apart and worked to figure out what was going wrong. He replaced a part and thoroughly cleaned our fireplace. Josh made sure everything was working properly before he left. If you need your fireplace serviced or have a major repair, I highly recommend Josh to take care of it. Josh has 26 years of experience and is someone you can trust to do great work. Highly recommend!

Josh did a great job cleaning our gas fireplace. I had no idea the glass was as dirty as it was…read moreuntil he cleaned it. What a difference. The logs had also not been positioned correctly and after he repositioned them, the look of the fire itself was so much better. I highly recommend Josh for all your gas fireplace maintenance. Oh, and his rate is very reasonable.

Avoid this guy. He has a bad habit of not showing up for scheduled appointments. In addition, he…read moreleaves jobs started unfinished not to return as promised.

The work that they perform was excellent.,they was on time and clean up after themselves and I…read morehighly recommend them, I got a follow-up email to to make sure that I was happy with what they done. excellent communication..