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    Carolina Herrera

    3.3 (4 reviews)
    Closed 10:00 am - 9:30 pm

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    Gucci Outlet - PURSES

    Gucci Outlet

    2.8(80 reviews)
    0.2 mi
    $$$$
    Luxury
    Boutique

    When you are Sawgrass Mills in the Colonade shops if it all possible, you have to go to Gucci! I…read morewas walking by on the way back to the parking garage, hands full of bags and done with my shopping when all of a sudden this big brawny man open the door and welcome me in I was in a very good mood. Why not I stepped inside and they invited me back to where the shoes are. I looked around and around. I tried on a pair of sandals. I really wasn't feeling anything talk to me. I ended up back in the front looking for a small bag. I found something very small, very classic that has a strap for my shoulder. It's my first Gucci. I am an excellent shopper whenever it comes to appliances mattresses food you name it. I do my research. I know my prices and I know what I'm buying. On this special day. I threw caution to the wind and just bought what I wanted and I did not care. I'm believing that because it's an outlet store. It was a decent price. Thank you to the security guard that opened the door and welcome me in. I'm going to think of you every time Gucci goes out with me this fall! Gucci had the best customer service I've seen in a very long time. They were genuine and they truly helped me to pick the bag that went home with me.

    Good evening, I…read morewanted to share a disappointing experience I had at your outlet store located in Sawgrass Mills in Sunrise, Florida. I arrived at approximately 8:48 p.m. while the store's posted closing time was 9:00 p.m. I was looking to purchase a gift for my wife and had a budget of approximately $2,000. Unfortunately, the store manager, Karina, informed me that the store was already closed and that I would not be allowed inside. When I expressed concern that I had arrived before the posted closing time, I was advised that corporate would support her decision. Had I arrived after closing, I would completely understand. However, being turned away before the posted closing time was frustrating and not what I would expect as a customer. I made a special trip to your store specifically to make this purchase and ultimately left without the opportunity to shop. I would appreciate clarification as to whether denying customers entry prior to the posted closing time is consistent with company policy. Thank you for your time and attention. Respectfully, Javier Diaz

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    Salvatore Ferragamo Outlet Store

    Salvatore Ferragamo Outlet Store

    2.7(20 reviews)
    0.2 mi
    $$$$

    I wrote the following letter to their national customer service dept. A manager was not around to…read morehear my concerns and after several phone calls where you are forced to leave a message, I wrote the following correspondence from this horrific experience. Racial sensitivity should not be on the training or customer notification! I have not heard a word. That's unfortunate considering what their shoes cost! I will definitely be rethinking my brand loyalty! I am writing to formally bring to your attention a concerning issue regarding highly inappropriate and offensive behavior that I have observed within your store. On Sunday, February 23rd at approximately 2:30 p.m., I was shopping in the above company store.. As I was shopping in the women's shoe section, I was being assisted by a young African-American man named Keon (forgive any misspellings please). While letting me shop he became engaged into a conversation with one of his colleagues named "Cyrus" where Cyrus began to ask him what was acceptable to him in conversation. "You don't mind being called Black do you?" Cyrus asked. "What if I called you a nigger? Would you mind that? he further inquired. He simply said before I could make it around the corner to the front of the store where they were talking, ""No, I don't think you should say that." I applaud him for his demeanor. At that point I could no longer stand aside and I said, "I would and am offended that you would even say that." Cyrus apologized and said he didn't mean anyone to hear that. However, for anyone to hear that in a workplace as a colleague or a customer would contradict any decent company's values of fairness, respect, and inclusivity. Incidents such as these are a form of harassment and actions such as these have created an uncomfortable and unfair work environment, affecting employee morale and productivity. And this is what I heard among your employees one to another. No telling what that poor man may have to endure outside of the public's eye. I believe that addressing this matter promptly is essential to fostering a more inclusive and respectful workplace that your customers can be proud of. I kindly request that management conduct a thorough investigation into this issue and take the necessary steps to ensure that all employees are treated equitably and in accordance with company policies and legal standards. I appreciate your time and attention to this matter and am confident that the company will take appropriate measures to rectify the situation. Please let me know if you require any further details or if I can assist in any way. Thank you for your prompt consideration. I look forward to your response.

    I never write bad reviews, but this time I had to. The three times I've been to the store every…read moretime same HORRIBLE service but today just pushed me over the edge. I understand that the salespeople are overwhelmed especially around the holiday season but the job is to tend to customers. I asked multiple salespeople to help me with a pair of heels but it took 20 mins of me asking to the point asking them "to do me a favor" and check. Then I see a bag I like with no tag in it nor on it, I kindly ask a saleswoman to assist me and she pushes me away and says "it's in the bag". Then tells me to "go ask another rep" while she's going through her customer receipts. I respect the job and understand it's tough, but service should be #1 when I'm about to buy a $1500 bag and $500 shoes. If anyone from management is interested to know who I had this experience with, feel free to contact me.

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    Salvatore Ferragamo Outlet Store - Big mall

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    Carolina Herrera - outlet_stores - Updated June 2026

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