My John Deere X300 with 65 hours was diagnosed with a bad transaxle. $1350 to replace transaxle. $1000 for transaxle $350 labor. I decided to wait so I took it home. I researched how to replace the transaxle myself. I bought one for $730 with shipping. While researching how to change it myself I found out all that was wrong with my tractor was a axle key was missing. An 86 cent axle key fixed my tractor. I had to pay a 20% restocking fee $140 and $60 to ship it back. Counting the $30 that it cost to ship the new transaxle to me I had $230 invested in a bad diagnosis. The people working in sales and parts as well as the service manager are great friendly people. The service tech has retired that made my bad diagnosis. I did get to give a couple of gospel tracts out. That could be why I was supposed to be there. read more

I have a Stihl leaf blower . It got to running rough . Carried it out to this " place " They said it had water in the carb . It had good gas in it and it didn't have gas in carb . They said it would cost like a $150.00 to replace carb . Said to pay a few more dollars they would sell me a new one . I said forget that . They brought my leaf blower out and carb and other parts not put back together . Still charged me $47.00 for looking at it . With the high cost of labor now , I think a battery operated tool would be more cost efficient. read more

Awful customer service. A simple service and repair job on my 915e zero turn mower turned into a series of bad events. It started with replacing the governor, then a valve was replaced in the head, then a new camshaft, then a new engine! Mower lasted 2 hours before the forward and reserve drive failing. The maintenance team do not know what they are doing and every time they want a collection and delivery fee for the repair. Go to Ag Pro.. read more

Terrible customer service, but more importantly DO NOT LET THEM SERVICE YOUR EQIPMENT!!! Not once have I had something serviced and actually fixed. Last time was only replacing tube in tire. The tire literally fell off the rim 2 mows later. They cannot even do basic maintenance! Go complain and all you will find is people who could care less. read more

Horrible customer service. Unorganized. The service department works at the rate of a crawl. All last week they said our mower was ready. We have shown up 3 times to find out they were "confused". We would call to check on things and they would say "oh we can't find you in our system." At one point they said they couldn't find our mower. It's no wonder that they are 4 weeks backed up! read more

Joel treated me like a best friend--until I bought a tractor. After that he had no time for me. I wanted to buy a bumper for my new tractor--he just said it won't fit, then walked away. Turns out it would fit, bought and installed it. He would rather talk guns than help his customers. Service dept. tried to charge me for pickup and delivery when I hauled it myself. Then they denied having forgotten to sharpen my blades--had to have it done elsewhere. Of course, they still charged me for it, and denied they had made a mistake. Great product--poor dealership after the sale. read more

I have been doing business with the Totes family for over 15 years. I have never been treated in anyway other than as a friend. Marty always has the answer when its time for me to get just the part I need. I will continue to spend my money at Carolina Lawn and tractor. I will always support a local business over a big box chain. read more

Purchased a John Deere riding mower on 2-23-18 from Carolina Lawn and Tractor. We also purchased a scrape blade, hitch, mower deck and bumper to go on it. They said it would be ready for pick up in 7 to 10 days. 2 weeks later we called starting at 9 a.m. Joel said the blade wasn't there, he'd call and get right back to us. Called back at 11:00 and was told he was with a customer he'd call back. At 12:15 finally got him on the phone and he said it would be ready the middle of next week. Called this morning at 9 a.m.(March 15, 2018) and was told he can't get the hitch, don't know when it will be there. We weren't aware we were waiting on the hitch we thought we were waiting on the scrape blade. We canceled the order and picked up our money this morning. When we went to pick up the check Joel said he hoped we weren't upset with him. He had no idea the service he gave was deplorable, tried to blame it on John Deere, never realizing all he would have to have done was pick up the phone and keep us in the loop as far as what was going on. Never do business with these people as you get no customer service after the sale. Even before you take possession of the merchandise. read more