Since my last review of smaller projects/repairs (experience was good), I've brought them more…read morebusiness, thousands dollars' worth of business. Everything is good when they are TAKING your money and business. But, once it goes the opposite way (refund), Roger gets NASTY -- I didn't see this side of him before, always with a smile because while taking money in. I brought some parts to be replicated; 1" shaft with the center with a 2" diameter cylinder with 1" flanged bearings. I was suggested another way to "make" the part that would make everything more "simplified" for me, okay, sure. I wasn't sure what he meant, but after minutes of trying to explain to me, I just went with whatever Roger suggested since he would know better about the mechanics of machine parts, etc., He just told me that I would have to source the bearings myself, which is what I did. He asked me if the diameter could be smaller and I said yes. So I trusted his word and went with it. When I picked up the item, he said, "If it doesn't work out, just bring it back". The thing is, I complained after because what he sold me for almost $400, was NOT SOMETHING HE "MADE". It was a part that could be bought online (~16", 1" shaft with 2 shaft collars), which can be found on Amazon for $35 (shaft) + $10 (2 collars). He then said that he bought it McMasterCarr, then quickly changed his wording to "WE MADE IT". So which is it? (I will never know, but my assumption is he got it at McMasterCarr, as he first stated, or another retailer). Then he said, "I'M NOT HERE TO SAVE YOU MONEY." JUST WOW!! It's my fault for not understanding what he was trying to sell me, but it's obvious my lack of knowledge was taken advantage of--I let Roger do what he does. I believe there is a big difference between MAKING something and up charging for labor, etc., vs. buying $40 dollars worth of parts and CHARGING 9X-10X more!! Especially, to someone (me) whom he kept calling "friend" after all the visits/business I gave him. When he did this "work", I also dropped off a small part that had a broken screw stuck in it. He said it was FREE OF CHARGE to extract it. Anyway, when he agreed to refund me for the $400 (16" piece of 1" shaft), BUT he charged me $85 for the screw extraction that he told me that was free! From ~$400 refund, I received $85 less. This costs him nothing (almost literally) to fix easily. $85 FOR A SCREW EXTRACTION--HIGHWAY ROBBERY!!!! He gave it back to me, with a new screw, "I also gave you a screw". (Oh, gee, Thanks, I guess.)--But I didn't need that screw as I have 100's (if not 1000's) of these screws for my parts -- so he acted like giving me this screw in place of the broken one is a huge hook up, after I spent thousands and thousands of dollars here. I paid for this with my personal credit card, but he made out the refund check to the company I work for. So I asked him if he could cut the check out in my name since I'm the one who paid for it. He said, "just give it to your company and have them pay you." I explained to him that I can't do that because of accounting issues, etc. He got mad and he snatched the check out of my hand with an attitude. This right was the last straw. I was still going to give him more business (which I even told him, thanks for the refund and making this right, I'll be back). He told me, "I DONT CARE ABOUT MAKING THINGS RIGHT AND WHAT YOU THINK, I DONT NEED TO RESTORE FAITH IN YOU OR YOUR COMPANY". Okay, fine. ^Great attitude, perfect way to lose business after the fact that I stated that I hope this one issue won't affect future business and that I would be bringing more business. Roger shouldn't be interacting with customers on the front line if that's his attitude and represents your company. On the other hand, Alex is very polite. While Roger was deflecting the situation, blaming it on me, arguing who said what, this and that. Alex is the one who apologized on behalf of C&H Metal with a smile on his face, while Roger was steaming mad at the situation -- just the way he snatched the check out of my hand says it all. ALEX IS THE REAL MVP at C&H Metal, too bad he's not at top management, because management up top is clearly lacking customer service skills and lacking know-how to keep the customer acquisition costs low. I can bet they'll see this review and Google what CAC is because they don't know. Or maybe, they are making so much money, they don't care how they lose a few customers the way they do. Roger (mgmt) just knows how to take money with a smile on their face until you complain about something, then it gets nasty. This is the type of business you don't want to give business to. If you do give business to them, good luck. Hopefully, it's a short stint because eventually an issue will arise, and Roger has a short fuse, and you may not like the way he handles it. This experience was a blessing in disguise because I found a better and CHEAPER shop to do work for me.

From start to finish, their communication and service were top notch. I've been trying to find…read moresomeone to help with a fabrication for a kitchen hood vent, and finally, found the right company to do it! I would strongly recommend using C & H for your any of your fabrication needs. Great job!

Thee most friendly staff and their work is always on time and to our exact specifications. Will…read morecontinue to come here.

When you enter, there is no greeting, no hospitality, like you would get in a restaurant, "welcome…read moreto. But M&M Cut o Matic, let's you know quickly,how welcome you are and how they appreciate customers, with yes we can attitude, the capabilities to precision cut 8" thick steel with their waters jets, yep you herd that right jets. Many companies have a water jet, mostly with a small table,they farm out the work that will not fit their table. Not M&M Cut O Matic, If it doesn't fit theirs and there's a better machine with a bigger table, they will probably buy it. I spoke to a operator and told him I used to sell against them in a past job. Now I send customers to them. I told him my niche objection with M&M, which I would use, in my sales pitch. "Here's what separates the men from the boys I say". "Not any more",He replied, "not any more" and shows off their new lazor cutting machine. Impressive. M & M Cut O Matic, they cut the impossible every day, with quality and appreciation for their customers in mind. Me, I am now their hydraulic repair guy. You know what they say "if you can't beat them join them". Welcome to M&M Cut O Matic, I highly recommend,M&M Cut-O-Matic for your thick precision steel,aluminum,rubber,plastic cutting.

I have been dealing with this company for years, they are well run and have saved my but more than…read morea few times. Their customer service is second to none and most of my orders get shipped out same day or even delivered by my sales rep.

Robert and David drove down to San Diego to put on a studwelding class for my team and I. They did…read morean awesome job explaining all the pertinent information to us as well as bringing half of the supplies for the hands on demonstration. The two of them even passed out free energy drinks and SWP stickers! I would definitely recommend their services to others.

They are super professional and with reasonable prices. I will be returning customer.read more

ANYTHING welding or any custom metal work- come here. They work with all types of metals- even…read morealuminum! Highly recommend! They welded an aluminum piece back together that is for my motorcycles foot peg/ shifter. Great quality.

Great place for your metal needs, staff was very friendly and made sure I left with what I needed…read more Prices were fair and they made the cuts in the sheet of steel I chose. I would highly recommend and would definitely come back.

Thank you for helping me out with selecting the proper Steel we needed for the tables we are…read moremaking. Very organized and efficient Team!

The quality of their plating is first rate! Value was great and the outcome did not disappoint…read more Work was on a chain guard for my Triumph Bonneville T100.

In a world where good chrome shops are few and far between, Cal Tron really stands out…read more We had the griddle cover from our vintage O'Keefe and Merritt stove chromed here and it looks absolutely fantastic. Can't recommend these guys more highly!

My company has been coming here for years. They specialize in anything to do with air tools. We…read morenormally buy our chisels and points for our air tools here. The staff is very helpful and friendly.

My own father started doing business in the 1960's with May Tool Company...I have taken over my…read morefathers business, and If I understand correctly Mr May retired, then his son took over, and now his own son has. Generation after Generation quality service prevails. We purchase our Points and chilsels from May Tool and we sharpen them here as well. We have customers that leave their hammers for repair and I see they do an amazing job as well. I my eyes, business does not get any better than this...THANK YOU MAY TOOL AND YOUR AMAZING CREW!

Erick at J&J Sheet metal did an amazing job with the production of a fast paced job we had for him…read more His prices are very reasonable and his turnaround time is the best from all the vendors I called. I would highly recommend his services and will use him in the future.

Needed some metal fabrication and Eric was very responsive and has the experience needed to…read morefabricate the parts. He has every machine needed to get the job done properly and efficiently! Thank you so much!