On 3/31/2026 I went for a routine exam for glasses. Got what I thought was a good examination by…read moreDr. Lindsay Wood. She gave me a prescription for glasses which I requested by bifocal. Although she also gave me new of some issues that I need to get checked by a Retina Specialist; still glasses were prescribed. No problem there. I was measured for the bifocals. I was told it would be two weeks wait for the glasses; which took a couple of days more. On 4/17/2026 finally went in for the pick-up of the glasses; to find that they had order the wrong prescription (keep in mind I paid $398.00). I could not see clearly upon trying them on; but could see clearly with what I previously had. They had no explanation for me as I questioned where this process went wrong. Why for the first time ever I had a wrong prescription. I admit I was angry; but not disrespectful. I also was pressed for time with a family matter and could not prolong having to wait for them to fix the error. I asked for a full refund but going deducted the lab fee as per their policy. My issue with this place is that the manager did not make the effort to find out where and who did the mistake. I question how they get to keep the lab fee if it could have possibly been the actual lab that did the mistake in the prescription in the first place. They wanted to go further and report this unprofessional matter but will let it go and find another place. Another problem is with a copy of the so-called prescription I received; how am I to know that this is a correct prescription; if I wanted to just go to an optical for frames and give this prescription? They never even tried to reach out to make things right.

negative stars not available so they get a one from me ... in reading some of the previous pass…read morereviews about the front desk people being super nice and accommodating, definitely from your past and definitely not something that is at these locations currently I scheduled an eye appointment at this facility because they were close to my home and I felt like would give me the service that I deserve that did not happen. they charge ridiculous prices for contact fittings and when I questioned this the lady didn't even turn around and speak to my face , so rude of absolutely would never give them my business or money .... So instead of looking into the situation, she did didn't even try to help me comes to find out that my insurance would have covered this fitting went right down the street and spent my $300 elsewhere. If you're looking for a good vision place that will treat you properly don't go here.

Dr Reid Nicholas is great as well his staff are attentive friendly and easy going with all your…read moreneeds . We'll informed as well as giving the inflation to you as a patient to make your visit fit your needs . Must see no pun intented excellent Dr Robert L Crisman , Jr.

If I could give a 0 star I would my kids go to this office .last year when we went here the staff…read morewas extremely rude. I scheduled all my kids together.ok fine no problem very nice during scheduling ,then at the appointment is when everything went left. My 11 year old was told to sit in the waiting room by herself,while her sister gets her appointment done first,because the optometrist felt as though there was not enough space,remind you the rooms have enough room for 4 people.STRIKE 1 ,but I stayed calm and shifted between the two rooms with a 1 year old in tow. Next optometrist finish's the exam.The kids continue to pick out their glasses. Well I guess they were having a bad day the lady that fitting the glasses yells at my 11 year daughter for not answering fast enough.STRIKE 2 because we are African American I'am used to staying calm as well as my daughters we look at her like she crazy as she screams "just pick one !" across the room. Next my 12 year old daughter picks her glasses. She rudely tells her "you sure you want those?" .she says" yes". Lady rudley tells us the price . STRIKE 3 ,front desk rep sees how rube she's being to minors and rushes to try to make small talk with us to detour the situation. By now I've already made up my mind to never bring my children to this location EVER AGAIN. and nothing can change my mind! the amount of disrespect we endured at this location had he thinking we were in the Jim Crow era. NEVER AGAIN.NEVER TAKE YOUR CHILDREN HERE!if you have to I recommend Greenville,sc location and it's nothing this company can do to change my review of this location.actions were rude,insulting , Immature and degrading by staff especially towards minors

Gonna do my daily review of the crappies optometry office in the world. If you like drama and cheap…read moreass glasses that break this is your place. If you like to throw the F word around get right in here because they'll take a month to get your glasses to you and then give you attitude when you ask where they are. The so-called manager must be in perimenopause because she was sweating and crying and hiding in the other room. If you're looking for incompetence, this is the place for you!

It took 45 days and 3 tries to finally get my lenses right. Nice people at the store and very…read moreapologetic, but their access to the processing lab seems limited, therefore, stuff that goes sideways can't be prioritized. I didn't have my prescription sunglasses for that amount of time which was not too fun given I drive a lot for a living.

I got such an amazing deal on glasses here that I had to yelp about it. I ended up getting an exam…read moreand three new frames for the price I was honestly expecting to spend on a single pair.

Top-notch service and professionalism. Very knowledgeable staff that helped me every step of the…read moreway. Highly recommended

Here's a really nice department! Plenty of frames to choose from. Strange enough they weren't even…read morebusy. The prices were really good! My wife and I were really impressed. They actually had a larger selection of frames than Costco.

I gladly drive out of town to visit this vision center because the service is exceptional. Renee…read morewas incredibly attentive and went above and beyond in helping me with both ordering contacts and getting a quote for glasses and sunglasses. Everyone I've interacted with there seems to genuinely care and always keeps your best interests in mind.

I was reluctant to try them just because they're affiliated with Walmart which, I know, is rather…read moresnobbish. I was pleasantly surprised by the entire experience and more than happy with the price! They are all professionals and I can't recommend them highly enough! Will definitely be back for my next eye exam!

We were given an appointment back on February 2. For a 8:30 appointment we were10 min late and they…read moresaid we would have to reschedule for the February 25 at 3 pm. They left a message today to arrive by 2:45 pm, we arrived at 2:30 and we waited until 3:55pm to get in. I had to complain 3 different times to get any action. After my wife had her eyes dialated they sent her home without the safety sunglasses which are usually handed out for this reason causing her to suffer. I had to give her my sunglasses to help her get home.

Decent place to get your eye care. Eye doctor, Dr. Cline, is good for normal eye care (as I've…read morenever been for anything advanced and can't rate for that). One lady up front isn't exactly the friendliest, but it's not enough to keep me from coming there. Eyeglass and contact specialist is very kind and I always enjoy her. It's usually a bit slow no matter when you come and the building is a bit run down, as the only downfalls. As far as Gaffney goes, this is the best in eye care you can get.