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    Victra - Verizon Authorized Retailer

    5.0 (1 review)
    Closed • 10:00 am - 7:00 pm

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    2 years ago

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    Ask the Community - Victra - Verizon Authorized Retailer

    Charter Communications

    Charter Communications

    1.4(66 reviews)
    41.3 mi

    Folks, believe all of the ONE STAR reviews. Charter service, or lack thereof, is HORRIBLE in the…read moreArden area. Call, lose half day of work, tech comes, issue not at house, work order for service crew placed, service crew arrives don't fix issue, does NOT test to see if issue is fixed, marks service call as complete, drives away. Call, lose half day of work, tech comes, issue not at house, work order for service crew... Rinse and repeat for two years. Charter is horrible and the price continues to increase. Offer $25 service credit and have to have special approval for that large amount. Charter is horrible.

    No bars of cellphone service for 10 days!!! Charter blames Verizon. Verizon blames Charter. I…read morecan only contact people if I'm at least 4 miles from my house! Not one tech rep has been able to help! I live in an area where only 4G is available, surrounded by mountains with 5G, so "Sorry, come back when our specialist is in. He'll be here in 3 days." "Maybe he can help you then." If you can avoid both Charter Spectrum and Verizon, I highly recommend seeking service elsewhere. I'm paying about $180 per month for just 1 cellphone, 1 TV and internet!!! They should rename their Customer Service Dept 'Customer Disappointment 24/7' and their Technical Support Dept 'What Tech?!'

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    Charter Communications
    Charter Communications - Trim not glued down - of course the way they glued the rest of it...that might be a blessing.

    Trim not glued down - of course the way they glued the rest of it...that might be a blessing.

    Charter Communications - Oozing glue from underneath trim

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    Oozing glue from underneath trim

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.3(26 reviews)
    20.2 mi

    I had a dead battery in an iPhone product and had Asurion insurance on the phone through ATT. The…read morereason for that is my children and their propensity to drop or crack, etc. a phone. Turns out to be handy for replacement of this iPhone SE 2nd Gen for $75 deductible. We thought it was just a dead battery, so I was advised by the Asurion representative to take it to this location for evaluation, it was Monday. I was next in line. It took about 15 minutes for them to diagnose my phone and recommend the replacement option instead of a simple battery replacement. I contacted Asurion and received a phone in the mail on Tuesday. The box included materials to send the old phone back in a very simple process. It could not have been easier. Four stars only because their lobby had no seating area and had a video and audio commercial advertising their whole home insurance for every kind of device for only $25 per month. I also had to listen to the well crafted sales pitch each time I contacted them on the phone (twice). They ask what happened with the phone and ask leading questions about other devices in proximity and then try to sell you an insurance product on everything. They also make a big deal about prosecuting fraud, which makes one think that they could possibly be difficult to work with if your case is not just a straight up, straight forward, easy case. A 30 second looping advertisement, loudly broadcast, gets really old if you are waiting, even if it was only 15 minutes.

    I took my PC there to get it fixed, and they told me it would be ready in 2 days because they had a…read morelot of customers. A whole week went by, and they didn't do anything. They didn't fix my PC at all, and I just ended up wasting my time

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Victra - Verizon Authorized Retailer - mobilephones - Updated September 2026

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