Chip and Fran were absolutely excellent in helping us with Solar Shades for our Lanai in Compass…read morePointe. We brought in 3 other vendors to help us decide and we were so happy we decided to go with Gotcha Covered. Not only was Chip the best price but the installation was superb. Chip is a great guy and I recommend him 100%. Feel free to reach out to me if you want more verification. We will use Chip for anything else we need.

From the owner: Whether you want to modernize a space with wooden shutters or make your living room feel more…read moreinviting with bamboo window shades, the right custom window treatments have the ability to tie a look together. Contact Gotcha Covered for quality custom window coverings services from professionals who genuinely care.

Our next door neighbors used Mike and gave him a great recommendation, so we decided to interview…read morehim. We also had the chance to see how his product worked as we had a hurricane and tropical storm prior to deciding to go with Mike. The shades are certainly not cheap, but considering what they will protect, it is money well spent. Our shades are also programmed to work with an app on our phones so if we are away and bad weather is predicted, we can lower the shades. Mike always came when he said he would, did what he said he would do, and was on top of our project every step of the way. His crew cleaned up after themselves(huge for me!) and were respectful and pleasant. HE EXCEEDED our expectations, and love the job he did.

Product is beautiful but their customer service is beyond terrible. We ordered 2 large hurricane…read moreshutters from these guys on 2 separate occasions. The first order went OK but the second was just a nightmare from a communication standpoint. We had specific measurements we desired and those were not observed (we even put blue tape on the pilings to guide) then the delivery of the product took months over estimated timeframe. Communication for the actual install was abysmal. The owner's son told us a time and that time would just go by with no one showing up at the house. And NO communication on the status of the installers. The first time there was rain on the main land but none on the island so we waited and waited for these guys to show. When they didn't we called them and were told that it was raining so they decided to not install. Let me repeat this, we had to call them. The second try for the same shutter we moved our morning schedule around to accommodate them and, again we waited and waited and waited and finally had to leave. The response from the owner's son was, "well you don't need to be there for install". We had asked specifically to be around. One last thing, for the life of these people they could not get our names correct on any estimate or invoice even after providing corrective feedback. I know that may seem like a small thing but when you pay $5grand for a single panel you sort of want them to get your name correct. (Granted, we were told during our first meeting by the owner that he did not really care if we called him or didn't call him. He had plenty of business and didn't really need ours). There are lots of vendors in the area for shutters so customer service can really give an edge. So, the next shutter I purchase will be with someone else.

I have had the immense pleasure of using Kellie, Justin and Shane's wonderful work on several…read moreoccasions. Every interaction has been professional, efficient and very effective in meeting the client needs! They are true professionals with pride in what they do and are amazing at providing not such great service but great service with kindness! We will unequivocally recommend and continue to use this company! Thank you Kellie, Justin, Shane and staff!

Jason and Kellie, the owners of Port City Hurricane Shutters, are terrific people. They are so…read morecustomer focused and will do everything they can to make you a satisfied customer. Jason and his team do the installations and they do excellent work. And if you have a question or an issue with your shutters or anything related to your installation, Jason will be there to take care of it. We highly recommend this company to anyone who is considering store shutters for their home or business. Phil and June K, North Topsail Beach, NC