horrible!! Do NOT GO To lane and associate!!!! the girls at the front desk think it's funny to over…read morecharge patients, they will not follow up on complaints and don't care! they quoted my 90yr old mom $198 for a simple piece of tooth extraction, then called and said it will be $476, you have already paid $198 pay the difference or loose what you have paid, when I picked her up they charged my card $198 +$476 for a total of $674 for a 5 min pice of tooth extraction!! Then would not return my calls for weeks, finally I filed a complaint online and an office manger called and said this is the first I've herd let me talk to the head office and get back with You Within 1 week. Well It's been anther 2 months and I have emailed the address she gave and texted the number she called from with over and over with no response. this place is horribile!!!! So many reviews are like this!! they don't care and the girls at the front desk think it's funny! Nobody cares!!!!!! This is the worst dentist I have ever felt with STAY AWAY!!!!!!!!!!!

Although Dr Mac is a superior dentist, the business practice of this place is shameful. I have been…read morea customer for almost a decade, and am need of an emergency root canal. Despite having my insurance company on the line verifying my coverage, they are refusing treatment until a pre authorization is received from insurance....the same insurance that has dutifully paid for many years and is offering verbal confirmation of my coverage. The dental office claims "company policy" requires the paperwork before treatment, with a 4-6 week lead time; this is strictly on the Lane and Associates side, as my insurance has a NO wait policy....bc sometimes you need immediate care. Meanwhile, I'm in tears with pain, with no reprieve but a pay for the entirety of the service, out of pocket. My years of being a customer means nothing, and the reality of a patient in pain in front of them gets no mercy. This is a corporate, heartless, shady business, with profits in front of patient care. It's disgraceful, and they should be ashamed. Find a good family dentist to give your money to....this place is overpriced and leaves you in a lurch at your worst time, bc the "company policies" favor the dollar over you, even when confirmed that they will still get the dollar....your space as a patient means nothing.

Supposedly had an appointment at 7 am today but no reminders email phone call nothing was sent to…read moreme to remind me of the appointment I called to see when the appointment was and it was today I asked the rude front desk lady why wasn't I sent a reminder letting it be known when my appointment was and her response was "well you should have written it down) how do you think you are to talk to customers like that. She told me that I WONT be able to reschedule that appointment but you will never have to worry about me trying to even attempt to make an appointment with y'all ever again. Y'all are rude over the phone why would I even want y'all working on my teeth !

I scheduled an appointment 2 months ago for a cleaning today and when I went in they supposedly try…read moreto contact via email or phone call and I have not been notified of nothing! I had to take time out of my job for my appointment today and and now it's canceled

I can't imagine the other reviews are talking about the same place. We had a great experience and I…read morewas able to be with my children for their treatments.

My son went to get fillings. First time they said they had no laughing gas, they did not notify me…read moreprior to visit. 2nd time they said they would call a day before if they did not have any gas. I took him to the appointment and again no laughing gas. Never received any call or text stating that they didn't have any. Dentist gives my son anesthesia and takes up to a hour to come back to start filling in his cavity. The dentist is extremely impatient and does not know how to deal with kids, instead he freaks them out. Why work with kids if you're not kid friendly? Never went back and just found a better dentist for my son.

Dentists were very nice, you never have to wait long and personnel are always willing to help very…read morechild friendly and McBride was the nicest woman I've ever met.

Great experience overall and would highly recommend, especially if you have a child that needs a…read morefrenectomy, which is a tongue or lip revision to allow for better range of motion. Dr. Kate Lambert specializes in this procedure and is very thorough in her initial consultation and exam. We spent an hour with her to determine whether or not a frenectomy would be medically necessary and I felt like all my questions were answered before following through with the next steps. She took the time to learn more about my concerns, did an oral exam, a functional assessment, took photos and videos to keep on file but also to use for a reference to discuss everything she noticed that was causing limitations. Tongue and lip ties are often misdiagnosed because most doctors are not trained to identify the more subtle classifications. Dr. Kate is educated is being able to identify all classes of tongue and lip ties, not just the obvious ones, and helps you understand your child's anatomy more in depth. The procedure itself uses a C02 laser which is up to date, quick and simple. It can be done the same day immediately following the exam if you choose to go forward with it. Afterwards you are shown recommended stretches to aid in your child's recovery and learn how to access the videos, should you need a reminder on how to perform them correctly. 2-3 follow up visits are included in the cost if you are paying out-of-pocket, which I greatly appreciated. The office and waiting area is decorated with kids in mind, so for those who are taking their toddlers and small children know they will be easily entertained by the clubhouse and toys! Staff is super friendly and readily available to answer any questions I have! Parking can be tricky on a busy day but other than that, no concerns!

Great & extremely kid-friendly dental office. The indoor playground, movies, tablets, ceiling TVs,…read moreballoons, and stickers make visits fun for kids. Dr. Orr and the hygienists are always kind, patient, and professional. The office seems pretty busy but efficient, and we never feel rushed. Our kids enjoy going, especially for the "silly" balloons!

This place feels like a puppy meal for kids. To start, let me say that I understand my child is not…read morethe easiest when it comes to dentist visits due to previous experiences. But from the get go it started off down hill, the hygienist that took us back seemed like she was completely lost, unsure of what she was doing or where she was going, she took us to three different areas/rooms, and the last being a room with a door so we "could be out of the way". Then when the dentist that came to look at my son, she was in his mouth for maybe 10-15 seconds, if that, she "attempted" to brush his teeth with a regular kids toothbrush, and then just said that they had to fix his tooth, a cavity, by sedating him. No explanation of how the procedure would take place, where would it be done, who would be doing it, or even what procedure would be done. Just "It'll possibly a crown, a filling, or an extraction. They'll just have to figure it out once they have him sedated." Then she told me that they've never had an issue with sedation at that location, and come to find out, they don't even do that procedure there, so how are they ever going to have a problem if they don't even do that there? Then the lady who was supposed to do the x-ray came into the room, attempted for maybe five seconds to get an x-ray, didn't give me a chance to try and work with him to get it, and just said "they'll just have to do it when they sedate him" and left. Next, I was rushed out to the front desk to fill out more paperwork, sign more forms and pay. I was handed an iPad and told that I needed to sign all the consent forms and the lady at the front desk where this was taking place seemed irritated that I was going through and reading the forms. I was given a quote for around $1300 for the procedure of which was one of three things that could possibly be done and rudely sent on my way. Finally, I received a survey through my email asking about our experience to which I responded to. I then had someone else call me and tell me that she worked for corporate and was reaching out to ask about my experience, I reluctantly gave her some information to which she told me that again, she worked for corporate and that nothing would be noted on my son's chart therefore, no retaliation could be done (I was afraid that IF I decided to go back we'd be treated rudely). As I'm speaking to her and giving her an explanation of what I've described above, I lost cell phone service and the call got dropped. I attempted to call her back, but the number she called me from was not from corporate but from their WS offices, to which, of course, I was told that they were not sure who I was speaking to. So needless to say, we will not be back, and this place was just a waste of $140.

My granddaughter came for Toddler Tooth Time, it's a time for littles to come with parents in…read moresetting just for them. Parents can talk and the children can play. A Board Certified Pediatric Dentist comes and has the parent hold the child and lay them back in their laps. An exam is done and they explain development and care for teeth. A time when you can ask questions. Great experience topped off with a visit from the Tooth Fairy! Dr Tina and Dr Victoria are great! This Grammie is happy and so are my kids!

I've heard the mixed reviews, but we had an amazing experience for my kid's first dentist…read moreexperience. It's located in a larger building in a medical park with a smaller door specifically for kids. The waiting room had a smaller play area. When we were called back I was surprised how large the space is with all the treatment rooms and bays. We were in the monkey room and so much attention to detail. They asked questions to get to know my daughter, and put on her fav show while we were waiting for the dentist to check over her teeth. Everyone was so nice and accommodating. We paid up front and they then filed insurance for us.

At this time I'm in high school this place really traumatized me. The first time I came here they…read morestrapped me down for no apparent reason. After the appointment my mom notice some kind of and I quote "white meat of some sort". This cause my lip to have some kind of white circle, this caused me to go to an urgent care. I have to get an anti biotic. I have also had an insane amount of fillings for no apparent reason. In conclusion don't bring your kids here. At all.

When my daughter first told me, she was taking my four grandkids here I just about flipped! I…read morehave heard horrible things about this place for many years... and all of them have became evident after my grandchildren's visit there. Each grandkid except one was told they had two cavities each... so I had her to go to our family dentist that we have loved for years he x-rayed each one and none of them had cavities! The reviews that says this is a good honest place, I have no idea what they could be talking about unless they are employed there! Stay away unless you want to mess your children's teeth up!

A wonderful first of many more visits to come. I am so happy that I was able to find my children a…read moredentist that is so friendly, knowledgeable, and professional. He is 1.5 hours away from my home, but it's well worth the drive.

From the owner: Since 1988, Davis Pediatric Dentistry has worked to improve oral health for children by providing…read moreexcellent dental pediatric treatment for infants, children, and teens. Davis Pediatric Dentistry specializes in preventive and therapeutic oral health care for infants and children through adolescence, including those with special health care needs. Dr. Davis loves kids and wants the best possible outcome for your child. His number one responsibility is the safety and well-being of your child. Our Martinsville office, located at 19 Cleveland Ave, provides a child and adolescent-friendly environment as well as provides appropriate treatment and behavior management techniques. Our office is designed to be physically accessible for any special needs patients. Best practices recommend children see a dentist by their first birthday. This is important for your child to begin good dental habits and establishes a relationship between your child and your child's dentist. Appointments at Davis Pediatric Dentist include a review of dental/medical history, soft tissue examination, cleaning, x-rays (if necessary), fluoride treatment, oral hygiene instruction, dental development evaluation, nutritional counseling, and education. Regular return visits to our office are also an important part of your child's oral health. Check-up appointments will include some of the same services listed above and are suggested every 6 months or once a year...

What a lovely dentist staff! They are fabulous with children. The staff is all patient, kind and…read morevery helpful with little ones. They always go above and beyond with all dental care. They office is clean, and has tons of great things for kids while waiting for the staff. The appointments are always in and out.

After searching for my 2 kiddos a new dentist, I remembered this one from when I use to live out…read morethat way. As new patients, my oldest was able to be seen the same day I called to see if they were accepting new patients. The atmosphere was so inviting to both parents and kids. The bright colors, play area, movie playing, coffee/tea bar, water bottles, and friendly staff made the experience well worth my 5 star rating. While my oldest was being seen, the youngest was able to continue to play. This helped me be able to focus on my oldest needs. This was important because we didn't have an understanding as to why some of his teeth were discolored. Well, we finally got answers! Answers we could understand and images/paperwork to take home with us. What made it better, as we were checking out a cancellation for the next day happened and they offered us that slot for my youngest. So we saw them again with the same great service and care. Now that they have had their initial appointments, from here on out they will be able to be seen on the same day at the same time. Just one more way to make Mommin' easier.

I had gotten a Living Social deal for a teeth cleaning. At first, I was frustrated 'cause they'd…read moreaccidentally booked me for the wrong service, and I had to come back. However ... The staff is super-super friendly, warm, and professional. The receptionist was very accommodating, the X-ray tech was friendly and meticulous, and the hygienist was likewise thorough and sociable. The equipment seems like the latest technology. As Christina D. mentions, the dental chairs have massaging backs (a pleasant surprise). Dr. Keider also used a laser imaging tool on my molars to see if there were any crevices that could harbor bacteria out of sight. They offer bottled water and sodas in the waiting area, and have a whole little refreshment section. The goodie bag was chock full, too, which, though unnecessary, is much appreciated by a tooth-obsessive like me. Toothbrush, toothpaste, Listerine, dental floss, dental picks - it's like a miniature drugstore! But the best things I can say are about Dr. Keider himself. His exam was very thorough. He checked my TMJ, lymph nodes, thyroid, and tongue in addition to my teeth. He told me exactly what he was doing during the examination, and genuinely and thoroughly answered all my questions. As Christine mentioned, no one tried to sell me anything; he basically said that my teeth look great and there wasn't anything he'd want to do to them. (They didn't even try to get me to do teeth whitening, which I know they offer, and which is practically requisite in dental practices. I appreciated that.) The only little picky complaints I'd have, aside from the booking error, would be that having Fox "News" playing in the waiting area was a real turnoff and that the hours of operation are pretty limited. (However, he's there at 7:30 am on Monday and Wednesday, so it's easy to get an appointment outside normal business hours.) I'd highly, HIGHLY recommend this office.

I was frustrated with my fear of dentists and went to a therapist who recommended Dr Keider and I…read morehave not been happier. I had two broken teeth that left me not smiling. Dr Keider took X-rays, examined all my teeth and came up with two plans, the most affordable and the one that was as expensive as my car. It all came down to needing five root canals in additions to the missing smile teeth. I had to go with the least expensive options with possibility of implants in the future. Even though I chose the least expensive option, I was treated no differently. I explained my cPTSD and every effort was made to accommodate me. Apparently, everything is easy with nitrous oxide (great stuff!) It's taken a few months, extractions, fillings and a gentle cleaning but I am smiling again. I have two partials but my husband can't tell the 'new' teeth from my own -they are perfectly matched! It's a great comfort knowing that I can strike dental fear out of my life. I enthusiastically recommend Dr Keider and his staff to anyone regardless of what you need, this is a guy you have no regrets trusting.