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    Caroline Heating & Air

    5.0 (5 reviews)
    Closed 7:30 am - 3:30 pm

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    4.0
    (4 reviews)
    Water Heater Installation/Repair
    New on Yelp
    Plumbing
    Responds in about 10 mins
    Heating & Air Conditioning/HVAC
    Responds in about 10 mins
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    12 years ago

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    11 years ago

    Great same day service! Would use again! Mike was there whe said he would. Had parts on the truck and fixed in less than 30 min!

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    9 years ago

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    Evan's Heating & Air

    Evan's Heating & Air

    (5 reviews)

    It's a shame to break off with a company you've done business with for over 8 years, but Evans…read moreHeating & Cooling, Ruther Glen, Va had to go. The regular system check this spring revealed a leak in the cooling tower of my Heat Pump (indoor unit). I had a choice of replacing the tower or buying a complete system. I chose replacing the tower. The tech didn't actually recommend either, but there were some things he should have known that he forget to mention, primarily, based on new refrigerant requirements, my entire system was obsolete. They were able to find an indoor tower unit (I felt the price of the piece itself was ridiculous ($5,000) but based on my history with Evans, I accepted it. About 2 days later he hooked it up and everything seemed to be working well. That night, however, the compressor (outdoor) shorted out. This is when I was told my system was obsolete, and they could not find a replacement compressor... meaning I was out the $6,500 for the obsolete inner unit and was now facing a total system replacement (with no credit whatsoever for the $6,500 obsolete tower unit except for a $1,500 credit on a complete new system.). So, needless to say, I've ended my relationship with Evans Heating and Cooling of Ruther Glen, VA.

    I was a customer of Evans Heating & Air for ~8 years, but after recent failures won't continue with…read moretheir service. My home was built new in 2012, and was under warranty for HVAC services the first few years. I began working w/Evans in 2015. From 2015-2022, Evans did semi-annual checks on my heat pump + air handler, except for 2019. Until 2022 Evans never noted any system problems, and my total service plan cost before 2022 was ~$1,100. In March 2022 Evans performed my spring service and indicated no system problems. In August 2022 I scheduled a service call when my heat pump did not properly cool my home. The technician said my heat pump was low on refrigerant, and charged me accordingly (~$300). Of note, Evans did not diagnose any other system issues in August. In early November 2022 Evans performed my fall service, and again indicated no system problems. Yet, in December 2022 I paid an electric utility bill over $300, a level rarely seen in 10+ years at this home. I spoke with REC (utility provider), who noted my usage in December 2022 was ~30% higher than DEC2021, yet the December 2022 temperatures were not 30% colder. REC said something was likely wrong with my HVAC system, so I scheduled yet another emergency call with Evans on 12/27/2022. On 12/27/2022 Evans again said there were no system problems, and it took a subsequent call from REC to Evans to have a more senior technician come to my home. On 01/06/2023 Evans finally diagnosed a coil leak in my air handler, and quoted a repair cost of ~$3,500 (service call charge was $149). So, Evans came to my home on 03/12, 08/05, 11/11, and 12/27 in 2022, and on these 4 occasions failed to diagnose the real problem. And, had Evans been cleaning the coils on my air handler via semi-annual checks, this failure could have been averted before winter 2022. I have neighbors with homes and systems older than mine, who have never had HVAC problems. Yet, I paid for annual maintenance, and likely only got flashlight checks from Evans. And, my January 2023 heating bill was $503.43, all because Evans failed to diagnose or fix my HVAC system, and they recommended running emergency heat until fixed. Never again Evans, and I won't recommend you to anyone.

    Caroline Heating & Air - hvac - Updated July 2026

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