Jan was efficient & friendly while taking equipment measurements for my new HVAC system to be…read moreinstalled in a few days. He answered my questions & provided insight & details that were much appreciated.

I found them through Yelp project among 10 others and after talking to reps I decided to stick with…read moreReddick,because of clear explanations of pricing and upfront fees. It's unbelievable but some companies required upfront deposit even before assessment of the issue. Our technician,Brian,was on time,called prior,came with shoe covers,quickly identified problems with toilet,gave us estimates and couple options to think about. I called next morning and next business day he returned and completed repair. Again on time,very professional and leave no dirt or waste after job. Prices are horribly high now everywhere,but plumbing can't be avoided,so their price point is adequate to area,but service is superb. Can't deduct star for high prices,because they are using gas and supplies which are horrible now.

This was my daughters and my first experience with HVAC Specialists Of Virginia. My first…read moreimpression was very very professional people. I was super impressed. They were recommended by my service contract company. Mark was the technician that stopped by along with another gentleman. Both were pleasant and very professional. They diagnosed the problem Immediately which was a bad blower motor. Mark answered all my daughters and my questions. The repair has not been done as of yet because my warranty company has to approve it and the motor needs to be ordered. I will follow up with second review after repairs are completed. So far five stars go to this company and to Mark!!!! Follow up to review. Received a call from Susie letting us know that the blower motor was ordered and eta is for Friday. Great communication!!! Exceptional customer service!! Received a call from their office to let us know that the motor was in for the unit and they would be out on Thursday at 9:30 to finish the repair. Mark was here at 9:29 AM completed the repair I could not be more happy with HVAC, Specialists Fredericksburg, they did an amazing job. I highly recommend them to anybody needing any air conditioning/heating work in the area. Thank you very much. I really do appreciate your hard work, your professionalism and your kindness!!!!

From the owner: As a local and family-owned contractor, we prioritize trust, reliability, and a personal touch in…read moreevery interaction. Our technicians offer friendly hometown service that truly sets us apart. With the support of NATE® Certified Master Tradesmen boasting an impressive 40 years of combined experience, we deliver genuine warmth and expertise in every job. Recognized as the Best Heating and Air Company by Fredericksburg Parent & Family Magazine and a 2024 Best of The Burg & Best of Lake Anna Finalist, our dedication to building lasting relationships with our community reflects the trust placed in us. We're more than just technicians; we're your neighbors. At HVAC Specialists of Virginia, our mission is to restore your comfort promptly and affordably. Don't hesitate to call us today at 1-833-371-HVAC (4822) and experience the difference firsthand.

Purchased a mini-split for my basement renovation when these folks came to my rescue after 3 other…read morecompanies flaked out on me. I can't say enough good things about these folks. The experience and thoughtfulness of their work is terrific. They work with you and answer all your questions and offer advice to help make decisions when you're getting your system modified, installed or repaired. Very prompt service, they're clean and efficient at what they do. They don't try to sell you something you don't need. They are my new HVAC company for my house!

KCS has been servicing my HVAC for a couple of years. They are always professional and timely. My…read moreAC was not cooling sufficiently and technician Brian Maupin explained what was wrong, gave me several options and replaced the needed part in a timely manner (even in pouring down rain). I highly recommend KCS and give Brian Maupin five stars.

This was for a propane hot water tank replacement, a water main valve replacement, and a whole home…read morecarbon water filter. A rep contacted me immediately to schedule a free home estimate. The plumber arrived at my convenience, accurately assessed the situation, gave me several recommendations, prepared several quoted options, explained the pros and cons, and didn't pressure me on the decision. He came out next day and completed the work quickly, cleanly, and up to code. The end result looks immaculate. He answered all my questions. I was so pleased I joined the partner program to save 15% on future jobs. Thanks F.H. Furr!

Today I called for an after hours emergency call at 7:30pm roughly, no word or follow up by 9:00pm…read moreI called back my ticket is "on hold" and not a single soul reached out. At 11:00pm I was told it's still "on hold" and that they can escalate it further to a dispatcher. I knew it would be 2 hours roughly before a person could be allocated and here, but the utterly abysmal customer service, response, and AI bullshit has pushed me away from this company. If I call you for assistance then do every single one of your customers a favor and reach out, and or notify them if you have no one available or if a ticket is "on hold" whatever that means! I've used this company twice before and they were decent then, guess companies change. I will never use this company again!

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

I have been with this company at least 10 years, always good service dependable, service…read moretechnicians honest . But this inspection I was very dissatisfied, when I called to get clarification on the technicians duties all I got was excuses from the receptionist .

I have an account with Robert B. Payne, it was that time of the year to service my furnace,…read moreunfortunately my furnace was on its last days. All the reps were very friendly and professional. They came out on a Wednesday, the first technician (Andrew) nice guy told me the bad news LoL (I needed a new furnace) the second technician came soon after with my service agreement and finance agreement approved! (John another very helpful rep) By Friday afternoon afternoon i had a new furnace! I believe his name was Kevin, he was very knowledgeable, polite and GREAT customer service skills! I highly recommend Robert B. Payne

Checked and repaired all needed work. Found an issue which was major and repaired it successfully.read more

Called on Friday to make a appointment on next available lady said Monday, I said ok that's fine…read moreMonday at 9:30 she call and says WELL WE DONT HAVE ANYBODY AVAILABLE the whole conversation was far from professional and laughed after she said we don't have anybody available to many people have called in and said they don't have heat KEEP IN MIND OUTSIDE TEMPERATURE IS 70 DEGREES I DONT RECOMMEND THIS COMPANY ​