One star is not a reflection on my primary care physician!! Her I give 5. However, the employees…read morewho are @ the front desk are incredibly rude. A definite shame that they are the first thing that people are subjected to upon arrival.

Showed up early for a 1030am appointment, only to be told they had canceled my appointment 3 days…read morebefore via voice mail. They never spoke to me directly or tried calling more than once to actually verify I received the voice mail (which I did not). After telling me I would have to reschedule for a later date (took 2 weeks to get an appointment, will not wait another 2 weeks) they called me 10 minutes after I left to offer me an appointment at 4pm with a different Doctor. While a nice gesture, not very practical as I had already taken the morning off for the canceled appointment...

Leisurely paced office. ...to a fault!…read more Phoning them is a guaranteed odyssey through a tedious recorded announcement with no off-ramps. Just waiting to pay a balance due raised my blood pressure. I said "Oh good Lord" when the human who eventually answered said I'd need to call a different number for that. Said human disconnected me and summarily dumped my call back. This was 4:10PM, Friday May 16th.

I was transferred from Dr.Cella to Dr.Mayfields. Lisa was extremely helpful, I do apologize to her…read morebecause I call the office a lot.she is very pleasant to speak to every time I call. The nurses and Dr.Mayfields are very passionate about the patient and really care what they do.

While the doctor is personable and pleasant her staff are incompetent and abominable I was very ill…read moreand the earliest appointment she offered the rude and condescending receptionist was late January 2025 we were in Late October . I had already been to emergency clinic in any event she hung up on me when I begged to see the doctor sooner then lied in my chart in Her notes that she had offered me an appointment ya right in 3 months I had to go for an emergency colonoscopy and endoscopy being a liver transplant patient I suggest if you want to be treated like a piece of meat go to a butcher shop

I want to preface my review by saying that my wife and I have been patients at the West End…read moreInternal Medicine practice for over 10 years and were happy with the practitioners there. However, during that time, we had our practitioners change four times due to them leaving the practice. Unfortunately, our latest provider recently left the practice and we have been told we cannot continue to be seen there as nobody is taking "new" patients. We do not consider ourselves to be new patients since we have been going there for the past decade or more. Now we are trying to find a new practitioner in the Richmond area (with little success) and that leaves us without medicine refills, etc. This is certainly no way to run a practice and it is extremely disappointing, to say the least.

Healthcare and staffing has deteriorated over the years I have been there. Many years ago when I…read morestarted there with Dr Susan Scharf, the care and attention to detail was wonderful. There is no assistance offered by staff to transition to another practice. Very unprofessional way to run a practice

BEST EVER! It is comforting to know that my doctor and…read morestaff is always looking out for me, and that I can see her when I need to. The ultimate in medical care, and access to specialists that are the best of the best! Yes, there is a membership fee, but I am glad to pay for the assurance that my medical team is there for any health concerns that may arise. Highly recommend!

I have been seeing Dr. Masri, for 2 yrs. He is wonderful he is very caring and he is an excellent…read morephysician. He is one of the BEST Rheumatoid DR. in Henrico. I feel blessed to have chosen him to care for me. Becky, his nurse is also a delight. He is 100% the BEST!!! He answers any questions and concerns. Dr. M will also check his schedule making room according to your situation. Seeing you are properly cared for if you have issues. He rates100% Do not hesitate to make an appointment you will feel so much better after he treats your illness. Thank you Dr. K. Masri

I switched to PartnerMD for personalized care and they have exceeded my expectations. They are…read more responsive, available, and professional. Dr. Pace has provided excellent care and helped address my concerns by setting up tests with specialists that has helped give me peace of mind. He reviews my lab report with me and explains the results in terms I can understand. We have made adjustments to my medications based on the lab report that my previous Primary Care Physicians did not address. I definitely believe PartnerMD is worth the additional expense.

Use to be good. Just a number now. Can't get in to see doctors anymore. There is no quality…read morereferrals anymore just tell you to go emergency room. Pretty bad when you know more doctors than the physicians that need to be referring. Practice is only as good as the experience of the nurses that are hired. Been a customer since they opened in Richmond, Virgina. Seem to only be interested in executive physicals. That are redundant after the first one.