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    Caroline Strok - Ocotillo Home Lending

    5.0 (2 reviews)
    Open Open 24 hours

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    Services - Caroline Strok - Ocotillo Home Lending

    Home purchase

    Mortgage refinancing

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    9 years ago

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    6 years ago

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    Desert Financial Credit Union

    Desert Financial Credit Union

    (4 reviews)

    I have been to many branches and always get a smile and excellent service . The teller is often…read moreable to answer questions without waiting for a csr. No hidden fees, non of the garbage my husband hears at Chase! Love my Credit Union

    Been a member for over 25 years. Gone downhill quickly in last 10 years. The last year has been…read moreABSOLUTELY AWFUL. They communicate their changes with little to no notice. Be prepared to run into many a headache accessing their online banking. They will update things without any notice to their customers. You will go to log in and your account can't be found to even do anything. You are basically held hostage trying to get into your account. Plan on spending 1 1/2 hours on the phone waiting because they are busy, and another 30-45 minutes to set everything up again. Then, you'll want to brace yourself, because they will lock you out again,a couple months later. Their system doesn't tell you you need to create a new password , it tells you they can't locate your account. Reality is they added a new password requirement. And the Desert Financial madness continues. It's called deja vu people! Speaking of the incompetence...how hard is it to email or mail notifications to customers? Or even post some sort of notice on their website since their system can't notify people as to what the error really is? ...unthought of concepts to them apparently! Guessing that's why they changed their name recently from Desert Schools to this Desert Financial- they have got to distance themselves from the ramifications. Unless you have lots of time to waste trying to access YOUR money - Customer beware!!! Desert Disaster Financial is more like it!

    Academy Mortgage - Chandler - The Academy Mortgage team in Chandler, AZ a few years ago.

    Academy Mortgage - Chandler

    (59 reviews)

    I've closed both a purchase and refinance with Academy Mortgage . From the very beginning, I…read morepurchased a foreclosed investment property and knew I would want to refinance and pull the equity out ASAP. Every lender I contacted required that I wait at least a year and meet all sorts of extensive requirements . I was referred to Alex Kirkland and he contacted me immediately which was already a positive as it seems loan officers no longer follow up on leads these days . Alex was very informative and told me about a program that would allow me to qualify in just 6 months! I was skeptical as many loan officers seemed to be less than reliable as I researched a lender to use. Alex followed up and kept me informed for months until I was ready to move forward with my refinance . Once it was time to refinance . Alex kept me well informed, returned all calls and emails almost IMMEDIATELY. Once in a moment of overthinking and anxiety I emailed him on a Sunday and he emailed me right back to address my concerns ! I've since also closed a purchase with him and on both deals I must say that Alex , his associate Matt Nelson and even the processing team have been nothing short of professional and reliable. They do what they say they will and act with urgency which is the most important to me . I plan to do more work with them in the very near future .

    Melissa at Academy Mortgage did such a great job to get my loan approved, made sure that it lasted…read moreto the last second at the finish line.

    Caroline Strok - Ocotillo Home Lending - mortgagebrokers - Updated July 2026

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