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    Carol's Scents N Soaps

    5.0 (1 review)

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    Ulta Beauty

    Ulta Beauty

    2.6(32 reviews)
    3.7 mi
    •$$$

    I've been to this Ulta many times and never had a bad experience…read more When I go into a store, I don't usually expect employees to tell if I'm "obviously confused", so if I need help, I'll ask someone for it, even if they're "on their phones" or "chatting away". All of which have never been the case here! All of the employees I've seen working here are doing their jobs either checking customers out, helping customers in the Benefit brow bar station, organizing things in the aisles, or in the Salon. This Ulta is organized and clean, and I can always find what I'm looking for. I was once in a rush and needed to know where I could find a certain mascara, I found the nearest employee, and she guided me to it herself. I've never had to wait more than a couple of minutes to pay for my items, and all of the cashiers I've encountered have been friendly and attentive (and best of all quick!). I've also made returns here and they're just as good during those too. Parking is always easy to find, as there's a huge lot for only a couple of stores.

    Customer service was subpar. I went into the store and got the generic welcome to Ulta greeting by…read morethe young ladies behind the cash register. I began browsing the shelves for tinted moisturizer and quickly got overwhelmed by all the selections. I asked one of the young ladies for help and she asked if I had a brand in mind. I answered no to which she said they are many to choose from. She named off a few and I asked about Fenty since that the brand I usually use for makeup. She showed me where it was located but didn't offer to help figure out what shade I should get but only offered that they go by numbers and the numbers did not correlate with the number on my foundation bottle. That was the extent of the help. I could just tell that was just didn't want to do anything more and I was just a bother. She walked away and I immediately walked out the store. I will be taking my business to Sephora.

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    Carol's Scents N Soaps - cosmetics - Updated September 2026

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