Just stayed here for our yearly stay. This year was a bit questionable, but still great for the most part.. My toilet would not flush when we got there. We asked for more towels and rudely got shut down by the service. Not pleased with that. But overall the food was good and it came fast. Especially pleased with the all you can eat crab and the rental chairs. Pleased with all workers except at the service desk. read more

Where to start... maybe with the one positive from our three night stay - the front desk staff were lovely. The bad? Everything else. The room - Moldy musty rooms with blocked drains. Mattresses that were thin and stained. One very thin comforter and flat old pillows. Heat barely working. Door kept getting stuck. Someone's hair in the tub and on the bathroom walls. The dining - A very sticky restaurant with an expensive and barely cooked limited buffet for breakfast. Dinner options were passable bar food. The atrium - great for kids but it's essentially a giant chuck-e-cheese experience with quiet hours not starting until 11pm so screaming yelling running sugar loaded kids with no supervision playing arcade games and ice hockey was status quo. The indoor pool - unheated even in winter, and a lovely swamp color. Fun bonus - some sort of malfunction with the fire system had water pouring down the elevator shaft and all over the atrium for half an hour with alarms blaring one evening. Added to that lovely musty atmosphere. All in all I would highly advise this as a pass. read more

This avoid this hotel. The Cleanliness terrible, customer service terrible, many elevators were broken, update the hotel as a whole not just the lobby, do something about the roaches yes roaches as in more than one. This place is really just an oversized over priced highway motel. Just dont do it. read more

Carousel Oceanfront Hotel & Condos - Thats one of the little critters who greeted me in the bathroom. Disgusting... - Resorts Near Me - Ocean City, Maryland

I have been around the Carousel since 1977. Stayed there this week and I can tell you that the hotel needs to go back to the basics. Clean rooms, maintain existing amenities in good working order. read more

We stayed here a few days and were extremely disappointed with the room. The walls had paint chipping and carpet from the floor was missing. The room had very few outlets and looked like it had not been renovated in many years. The TV connection rarely came in clear, and the WiFi hardly worked. Fitness center was broken and unable to be used. Overpriced and dilapidated. read more

booked a condo in January. for June. dozens of emails and text, verifying I was of age. turns out 3/4 of the place was rented by teenagers for senior week. they happen to be very respectful with the exception of a few. 2 days before arriving I was told we'll need to pay a 50 dollar parking fee at their building. the pool closed everyday at 6. bar closed at 9. the reef restaurant was never opened. inside bar never opened. drinks were weak and 15 bucks. bistro had terrible heat lamp food. make sure to bring toilet paper cause the shop has everything you need but toilet paper. the private management vasca who we compl to laughed. if your room is next to the elevator. you will here it rumbling all night long. was very disappointed. I was asked not to make a public review. so I wrote all this to them. they said sorry. that's it! read more

First the heating I got two rooms one was hit even when we turned it off the other was freezing. Staff did nothing to help. Ice rink closed all weekend. I came in the off season but still I will never stay here again just based off of the heating cooling situation the rooms need a major upgrade definitely not worth the price read more

Carousel Oceanfront Hotel & Condos - Resorts Near Me - Ocean City, Maryland

Terrible experience First room we checked into was filthy and in bad disrepair they didn't want to let us change rooms at first When we finally was able to convince them to change our room the 2nd room tv was messed up and balcony doors didn't lock I not coming back here 9/22/24 Now the door knob came off and we got stuck in the room Maintenance is the only nice ones here read more

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Let me start by saying I've stayed here many summers as a child and we come here yearly for a hockey tournament. This place seems to dramatically keep going down hill. The service is rude and not helpful. The place is severely outdated and not too clean. This last visit we had no hot water the first night and the front desk acted like this was completely normal. After being given no timeframe of when we'd have hot water again, we just went to bed hoping for the best in the morning. We tried eating at the hotel restaurant. The service was rude, slow and inefficient. My daughter and I had diet cokes that tasted really bad and when I politely told the waitress she snapped back with "what do you want me to do about that? They all come out of a fountain?!" I feel like their lines had to be dirty and moldy to be tasting that bad! I was so taken back at how rude her response was. And I NEVER send food back... but I refuse to spend $3 per soda that tasted like we'd be sick later that night. Overall I have to say I do not endorse staying here. I would not recommend this place of business. read more

I traded my timeshare from Interval International to stay at the Carousel Oceanfront Hotel & Condos. The first room we were in had no working heat and the age of the room was showing. We were moved to a second room where the heat did work. The room was not cleaned thoroughly before we were moved to the room. The hotel send housekeeping to re-clean the bathroom, however, it did not look much cleaner when they left. The light switches looked like they had not been wiped off in a while. The staff was exceptional, professional and welcoming. Unfortunately, they could not address the poor condition of the rooms. read more

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Room 2008 for one is a condo and rented out filthy. The a/c didn't work properly and smelled like burning rubber. The front desk and condo concierge were zero help. Rooms were not clean and dirt could be seen on every surface. Nothing in the unit worked regarding electricity, lights and coffee maker. Been going there 25 years. Time to find a new place. STAY AWAY unless you're a glutton for abuse. I'm being gentle with this as I could list everything and waste an hour. read more

This hotel has been my family's traditional hotel for the past few years. Upon arrival check in is usually the same. We are greeted by a desk clerk giving us papers to sign, tag for our vehicle, payment is made and keys to our room. On our last visit when checking in, we noticed one elevator was not working causing a huge line for guests to wait on. Within hours the elevator was fixed, and all were up and running. One of the main reasons we come, is for the ice-skating show held here. Unfortunately, this year they had no ice-skating show. When questioned why, we were informed that the performers were contracted with Disney. So glad we got to experience many years of watching them perform. Every day, the hotel has different events and activities, such as painting shells, swimming, with mermaids, live music, family photos, movies on the beach etc. The outside pool is not as big as expected. The inside pool is very big and has a Jacuzzi. There are two arcade rooms. One of the rooms was not that great as most of the games stated unavailable when trying to play. The bistro menu was not up-to-date. Was told they did not have a machine to heat large pizza so we had to get the 10" pizza. The pizza wings, pretzel and soda totaled about $30 and kids enjoyed it. At the beach bar we had giant beef nachos, chicken, tenders, burger, and fries. That was more than enough food for a party of five. When heading to the beach, they have a section where you can borrow their beach chairs. The rooms are not cleaned on a daily basis. I thought this was due to Covid, but they continue to follow this system of cleaning once your stay is over. And the one time we were not in our room early morning, they did come in to take towels located on the floor and left new towels. If you need additional towels, toilet paper, garbage bags, etc. I recommend going to the front desk and they will quickly provide it for you. At times the cleaning crew would knock on our door and ask us to hand them the dirty towels and bags, in exchange for new ones. Not sure why this policy is still in place but daily cleaning would make our stays a lot better and rooms much cleaner, especially for families who enjoy doing the beach on a daily basis. By the second day our room was beyond sandy. In all, this hotel reminds me of an upscale motel. It is an absolute family oriented location. With a few touches here and there this place has extreme potential. read more

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Cable doesn't work, can't watch television, can't get in my hotel room.The room door keeps blocking me out. no one cares. they just act like it's my problem and not theirs. do not stay in this hotel because they will not help you with anything. read more

I recently stayed here the room was nice until I saw a roach and that was just so unclean and unprofessional for such a supposed high hotel this was shameful please get a exterminator read more

We stay here every year, never once had the ice rink not be maintained with the zambonie throughout a Saturday night skate!! Was just informed that it will not be done until closing... disappointing. read more

They are not customer focused whatsoever. They have no empathy and it is reflected in the third rate hotel it is. Many better options in OC that this place read more

I booked this place via my Chase SapPhire travel site and I was a bit underwhelmed. I can't compare it to other hotels in the are because it was my first time in OC. The hotel was just OK. It was spring break and it was windy and cold. I'm sure it's better in the summer because they are situated on the beach. Close to the beach-just steps to the beach actually. They have a cute playing area for kids outside, three pools outside, bar and eatery on the beach and it was clean. Keep in mind that this area is very far from the boardwalk. Boardwalk is from about 0- 28th st and Carousel is located on 118th. It was cool to be able to walk to a park nearby and eateries, but driving is a must to reach the boardwalk. The inside was OK. Indoor pool was large and OK. Kids in the area seem to love the ice skating rink which I feel is a great touch all year long. Very affordable also. The tiny arcade left much to be desired but it's something at least. read more

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Room was dirty- the bathroom floor looks like it hadn't been cleaned since last summer- no heat or a/c , as they were " turned off "c . Hotel provided a space heater and box fan. We popped a fuse when trying to use the heater and the microwave . Our balcony overlooked the ice ring - it was cold! Quiet time was 11-7- but , the music from the ice rink came on at 6 am every morning. Couldn't wait to check out - read more

We went for the music festival so I understand that everyone is looking for a room and prices are higher. However, the price we paid for our stay was ridiculous considering how low quality the hotel and staff are. The room itself was sad and cheap looking. The bar for the balcony was broken risking a lock out, the couch had some gross and questionable stains on it, and it wasn't until we complained that my friend's hair dye was on the sheets and pillows still on night 3 that they started changing the bed. The worst situation was when we arrived back around 11pm to find that the door to our room was never actually closed by housekeeping. We immediately went to the front desk who called security. The security guard ran the lock and confirmed that housekeeping had left our door open for over 9 hours. His response was "she must have forgot" and then he let us know his relief had arrived. Very disheartening that the "security" guard was more concerned with going home than our actual safety. I understand that people are human and make mistakes but our travel documents and personal items were in the room and someone could've stolen them. We also are two women travelling alone who came back to a room that could've had anyone waiting inside. That is not a mistake the staff should be making. If you value your safety and cleanliness, do not go here. Spend your money at a better hotel. read more

Lengthy review but if your going to "The Carousel in Ocean City,Maryland you need to read it through. This place was a disaster right from the start.we had a hard time registering ..we had it for Tues July9th through the following monday July15th..for docter reasons we needed to cancel Monday which was still 6 days,they would not let us,we had to pay for the monday but we still had to leave Sunday I had a Cardiac Heart Drs appt. When we asked for a manager this security guy came out "Mark" he was a real ass , he would not even discuss anything and almost caused a confrontation between myself and him. He was looking to fight, it got so bad my two grand daughters started crying so I had to let it go. But that's only the beginning....to take the bags to the room took 20 minutes we had to carry them , there were no carts, the rooms rug was dirty if you walked barefoot your feet got dirty, there was only a half roll of toilet paper inside , when we called to ask for some, it was useless we had to go down and get it. The beds were uncomfortable and the AC could not be adjusted it was warm all night. And we couldn't leave the screen door open because there was a having smell of pot outside. Next day we took the kids to the pool it was disgusting u couldn't see your feet at the bottom It was cloudy and dirty. The ground around the pool was beat up and dirty . In the front they repainted the full walkway so to go to the parking garage you had to walk in the street part, it eventually dried but when it rained the terrible paint job was so slick you still had to walk the street part, two people fell and they had to rope off again. The front side of the building had a busted pipe that they fixed it with duck tape looked like garbage. The Grandkids wanted to ice skate when we went to get the skates it was was disgusting the skates were soaked with sweat and water and smelt terrible I couldn't let the kids put them on. The tables in the room were dirty and full of dust and they stayed that way the whole 6 days we were there. The one morning when we were going to the Atrium for coffee there was a condom on the floor. One of the worst parts was the ants that popped up in the room. If we could have gotten our deposit back we would have left. And if you think your walking to the Ocean City Boardwalk from here ,no sir your no where near it. I've attached pictures Trip typeVacation · Family Service1.0Location1.0 RoomsTerrible ,dirty and AC was bad WalkabilityYou need your car for everything there's nothing in walking distance Noteworthy detailsThere was nothing noteworthy about this place even to get a chair for the beach it was $15 bucks read more

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Worst vacation stay of my life! Dirty/Stain linens & mattress. Rooms were in poor condition. I went for Labor Day weekend. I traveled alone w my 2 small children. I chose this place because it appeared to have a lot of what kids need. In fact, our stay was so bad, I cut my trip a day short because I couldn't take one more day! See the ALL the pictures for yourself! Some staff members are rude, some don't speak English- very kind but unfortunately were not able to be helpful. Kids left unattended near the pool & playground area; ex: throwing footballs in the pool while other guest were inside ge pool. Where they could have hurt other children by their rough playing. Security spoke to the boys who were tossing the ball yet as soon as he left they were back at it. Kids playing by the boat playground, tossing things around almost hitting other kids. Hotel grounds are dirty! Dirty walls, hallways, floors, the ice skates stink!!, the ice rink - not kept very well. It's a total waste of $. There was a fire Monday morning where everyone needed to evacuate at around 8am. I wouldn't be surprised if it was kids who pulled the fire alarm. Someone knocked on our door after10pm- kids messing around at night. The first room had stain sheets on both mattresses, a hole under the bathroom vanity/sink, stain bathtub, leaky refrigerator, loose outlets! I was given a $50 discount for the night & transferred to an ocean front room where I was given 10% off on that which meant I paid an an additional $188. Yet, I felt it was better than the room I had the previous night. I was so wrong! The ocean front room also had stain sheets and worse old stain mattress!!! It appeared like a crime scene occurred in the beds! The cleaning staff are only given 1/2 hr to clean each room. An employee informed me that they have not seen a mattress being replaced in a room for more than 1+ yrs. After a lot of pressuring the manager finally gave in & agreed to not only changed the sheets but the mattress- a female witg long black hair told me I could go home; instead of helping to find a solution! Forgetting and not caring about the kids patiently waiting for their mom to finish talking! Wondering why they weren't able to go play instead! On a holiday weekend. Traveling alone w 2 small children who saw this opportunity as their vacation she was quick to tell me to go home!!! I have more pictures. The place is filthy!! Please avoid if you care about your health & your love one's health. This by far has been the worst hotel experience of my life!!!! I did not feel relaxed at all. In fact, I left a day early, knowing I'll never return to OC. read more

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First times, we are originally from Massachusetts and wanted to do something different for New Year's Eve we drove here because of amenities for the kids and we wanted to get away; check in was easy , very knowledgeable and helpful. Our bedroom Slide door to the balcony did not lock ( we didn't notify anyone) . The hotel needs to update, stained marks in room, carpets could use some deep cleaning, the heater filter needed to be changed. The pool we didn't use, overpacked and not clean. read more

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Didn't stay here but came for the FREE ice show. If you choose to stand along the rink it's free but if you choose to sit at one of the tables by the rink, it's a $40 food or drink minimum per table. The ice show was 30 minutes and was very entertaining. Great thing to do for a break in your day. It happens every night! Great for all ages. read more

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Let's see, where do I start? Not one employee smiled the entire 5 days I spent there. The main restaurant of the hotel is closed despite it being crazy busy, so they can't blame COVID for that. No daily housekeeping service, fine you can blame COVID for that one. The mattresses were the worst I have ever slept on. Leaking pipe from what appears to be the toilet. Chipped tiles, torn shower curtain liner, and broken shower faucet. Ice at the skating rink wasn't maintained during my 90 minutes or so on the ice (was melting on half the surface, it was really hot but no one even checked on it's condition). The ice looked great when they performed an ice show. Ocean city was pretty good, this hotel not so much. read more

Carousel Oceanfront Hotel & Condos - Skating rink - Resorts Near Me - Ocean City, Maryland

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Have been staying at the Carousel for a few years. Both hotel & condo are always a great stay for us. Appreciate the staff, they are always most helpful & friendly. Our stay is always the best!! read more

Carousel Oceanfront Hotel & Condos - Resorts Near Me - Ocean City, Maryland

We were SO disappointed in our experience at the Carousel. It has not been well maintained or even cleaned for that matter. There was peeling paint, chunks of wood missing from furniture, and holes in the towels. The walls are also paper thin and we could clearly hear our neighbors and those above us making noise all hours of the night. Additionally, we needed to do some work from the room during our stay. We called ahead to ensure that the WiFi would work in the room and were assured that we would not have any issues. The WiFi was terrible - even in common areas- cutting out repeatedly or just not connecting at all. They do have some amenities like a restaurant and bar on site, playground, and pool (which was also in desperate need of maintenance). There is an ice skating rink in the middle of the atrium with free nightly shows. Despite this, we will never stay with the carousel again. read more

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We stayed in condo 1503. We had to call maintenance first night. No heat, Shower door does not work. Tv was not working in living room. Bless this Maintenance man. This place needs renovation. Condo 1503 read more

Dear Carousel Staff, My name is Darron, I am 76 years old and have been coming here since 2011, This is a nice hotel. But with some flaws, for example the iced cream. This year the iced cream was very lacking, The staff clearly had no experience making nice big iced creams. Now iced cream is a big part of my family, we all love it. Im just saying i think the staff could have put more effort into making better cream for eating. As i said my name is Darron, i love iced cream, and i want/accept better iced cream from one of the best hotels in this area. My ten grand-kiddos are furious with the small portions and lopsided twists, we cant accept this infuriating quality of iced-cream. I cannot accept this any longer and have decided to leave a 2-star rating. I will not come back next year unless i see the iced-cream has improved. Sincerely Darron. read more

As I sit here in my 2nd floor oceanfront room with the blinds drawn because there is a damn bar that looks directly into our damn room and I am forced to listen to loud karaoke, let's just say I'm not amused. read more

Carousel Oceanfront Hotel & Condos - Resorts Near Me - Ocean City, Maryland

The five star raising is for the resort hotel being one of the best family hotels in Ocean City. This hotel has about every amenity you can think of. Ice skating rink, outdoor/indoor pools and hot tubs, A bounce house, ice skating shows, an arcade, store, indoor and outdoor concessions, a restaurant and vouchers for free chair rentals. For those couples who want to enjoy a quiet stay at the beach. This might not be the best place for you. The atrium can be quite loud. The outdoor pool, live music and outdoor bar can be quite loud as well. Even for young families, nap times can be an issue for toddlers and babies. The food at the outdoor bar was actually really good for outdoor bar food. The breakfast at the restaurant decent but nothing above and beyond. Be sure to explain that you are a guest at the hotel so you can get the free child's breakfast per a paying adult. Service was great at the hotel, ALL AROUND!!! If you need anything, call the front desk and their staff is very accommodating. We needed a quick clean, Directions and recommendations - we got answers and service quickly. read more

Used to stay here all the time but after my visit last weekend I will no longer stay here. I had to spend the night with a three year old and no heat. Nothing they could do for us but a lousy 20% off for freezing all night. read more

I go here every year and it's really great I have no issues with it the staff is really nice, nice arcade, and really good balcony just beware you'd be lucky if theres a life guard at the beach -Dion Burch/That1FishyBoi read more

We stayed here last week. The room smelled and was not properly cleaned. Sand on the bed sheets that evidently were not changed. The refrigerator kept going out and I called and went down to the front desk several times to tell them. Eventually asking for a manager that never called. I wouldn't have been so concerned about it because we ate out a lot but my kids medication was in there. Great activities for the kids so I gave it three stars instead of one but I won't be back. read more

Only one star because I have to. FRESH BLOODStains IN MY BED. Food crumbs in the wardrobe drawers. Flooded kitchen due to freezer that doesn't work. Layers of dirt and grime on all lamps, tables etc. Outlets that are too loose. Not vacuumed. Dirty Paper towels left crumpled on the floor outside the door. Blankets shoved in the closet unfolded and clearly not washed. I am SO disgusted. The blood was under the pillow and I hadn't moved it and I am not bleeding. I was so tired i slept on someone else's blood for two nights. They didn't change the sheets after the last person. I'm going to hurl. read more

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Funky smell in room coming from our kitchenette. I like the concept of this place with all of these amenities but we booked one of the rooms as opposed to a condo and it was a mistake. The room basically feels like an oppressive motel 6 bunker there's not a single picture on the wall or piece of art to let you know you're at the beach, just big slabs of concrete walls painted in weird colors and the room feels dark even with all the lights on. They need a facelift/some kind of decor to let you feel relaxed. Also try not to get a room above the outdoor pool it's very loud and they were playing awful music that filled our entire apartment. When you have other guests giving your vacation a soundtrack that's a problem. But we ended up here because supposedly it was the cheapest option for the first weekend of August so you get what you pay for I suppose. The ice skating is $6 per guest and looks interesting, though lots of kids. This hotel in general is LOTS of kids. So just bear that in mind. read more

We stay in the condo section of the hotel and the rooms are nice although the air conditioning doesn't always work well and the rooms can get hot! This year we found very few workers who were fluent in English and they didn't seem to know what they were doing... The hotel posts activities for kids but this year when we showed up for the activities they either started 30 minutes late or the workers said they didn't know where the supplies were. For instance, we tried to go to shell painting and they had no shells. We tried to go to the cornhole competition and the worker said he didn't know where the balls were... You use bean bags, not balls for cornhole... They have an ice rink but bring your own skates as the rentals are dull and the laces are greasy. My 6 year old nephew entered the limbo competition, and was immediately eliminated because he went under the pole the wrong way. He didn't know the rules and they didn't explain them as they should have. Yesterday a group of workers were on the beach (they were off duty but we recognized them) and they were blasting terrible rap music with strong language. There were kids all over the place so my sister had to ask them to turn the inappropriate music down. We like the condos but the activities workers need training... read more

I hurt my knee getting into the adult pool today. It is very slippery near the railing closest to the beach. Another lady fell in the same spot as well. I contacted management and filled out an incident report. My daughter was disappointed that we could not go to the boardwalk this evening because of my knee. I asked the manager if she could extend our stay by one more day, to which she replied that $249 and a 10 percent discount is all she could do. How insulting! So here I sit with ice on my knee on my balcony. read more

Carousel Oceanfront Hotel & Condos - Icing my knee because I slipped on the pool steps was not my idea of how I wanted to spend my end of summer vacation! - Resorts Near Me - Ocean City, Maryland

I went to stay at this hotel with my family and there was ROTTING MEAT in the walls of our room.

having Covid kids we finally decided to take a trip out to OC based on recommendations we decided to stay at the carousel. When people mention how great, and kid friendly it is you without a doubt book. We waited for this vacation for years! Fast forward 3 months prior to our trip we finally made all the necessary plans. We arrived at the hotel at first I made several calls and was informed beach chairs are free however upon entering the beach I'm told it's a $15 per chair and $25 per umbrella per day. That should have thrown me off immediately. we get checked in and my husband and I looked at each other in pure shock the room condition is absolutely atrocious. peeled paint, cracked counter tops in both bathroom and kitchenette. The manager and staff tried to find us the same room types which at the end they stated that this hotel might not be suitable for us they will refund us and we can find another hotel. We drove 4.5 hours with a 5 year old and a 3 year old to be told to find another hotel which suits us better. Upon speaking to a representative on the phone I'm told that the next available respite will be double the price. upon respectfully saying no I get a call from the property that I have until 5pm to leave for a refund. Of course we stayed with nowhere to go because this was our last resort and we have 2 little kids up since 4am to go on vacation. read more

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If I could give 0 stars I would. The check-in process is extremely chaotic. All of the girls at the front desk were very nice. The security guard is extremely rude and so is management! The amenities are nice but the ice rink is poorly maintained. They simply spray and scrape it they don't have a machine. There are deep gashes in the ice. I saw multiple accidents per day. read more