First call did a wonderful job for us. Chris and Ryan did a fantastic jobs. We recommend them…read more They were very responsive and did a great job.

Firstcall is one of the finest companies I have ever had the pleasure of doing business with. Don,…read moreKevin and the whole crew were very professional. I was a home inspector for 12 years, so I know the right way to build things and a wrong way. I was very impressed at their craftsmanship and professionalism. Along with that they are compassionate realizing a family just went through a life changing event. I would recommend Firstcall hands down. I will post some pictures of my house.

For starters, they weren't able to do anything. Despite Travelers recommending them, they were…read moreunable to do anything to fix our flooded lower level. Worse Joe Harrested was never able to be reached, never returned calls, emails or texts. Completely unprofessional.

Just wanted to take a minute to spread some positive news out in the world. United Services team…read morestarting with Joe, Abby, Randy & Gina were all absolute Rockstars. One call to Joe, and Abby was at my Mother-in-laws house the same day to start the water clean up, and drying out of the home due to a pipe breaking. United worked with her insurance company and obtained a agreed price in a timely matter. Gina comes to her house and spends hours going thru cabinets and flooring and designing so the kitchen will be put back just the way my Mother-In law wanted it. Then comes back out to insure that the flooring color is really what she wanted. She truly cared about what she wanted, not just saying this looks best but listening to her and getting the exact color she wanted. Could not be happier with our entire experience with United Services and a special thank you to Gina for going above and beyond. Jeff C October 2020

Nate came out to clean our air ducts and he did a great job. He showed up right on time and got…read morestraight to work. He was friendly and professional but was also all business. We love that. He asked if we had questions prior to him starting. Price did increase from our first service in 2022 (nearly doubled) and it took some negotiating to bring the cost down but they worked with us. This is the second time we've used dream steam and if they are honorable to loyal customer pricing, we will hire them whenever our ducts need cleaning. Thank you, Nate.

Have used these folks several times before and this time I inquired about a $119 3-room special. I…read morewas not home when they did the job (my wife was) and I had advised here it was a $119 special, but if they had to do anything extra, just be sure to get a quote. After the fact, found out the price was actually $206.....I asked for an explanation from the main office and got a lame response of "did you tell the tech that you were using the special"? Anyway, no further response and even though the carpet is clean, the blatant overcharge and BS response to my question makes me a future non-customer and I urge you to do the same.

If I could leave a negative score I would. This company is extremely unprofessional. They do not…read morecommunicate, they changed the color of my bathroom without consent. As a response they simply said that they did not do this. The painting was poor quality so you can actually see the previous color in spots. They also left my floor a mess with sheetrock dust between the cracks in my floor. They are not worth the time or money, please choose a different company to assure that you don't experience these and many more issues.

This company was hired to clean our apartment and get rid of mold. Men sent were nasty and rude and…read morehad no proper training. No one wore protective gear of any sorts as they started clean up before any air tests confirmed. Terrible company. Found machine blowing on my bed. Worst clean up ever!!

This company has been an absolute nightmare to work with. We had a plumbing issue where water…read moreleaked through our ceiling, and they said they would arrive in 15 minutes but didn't show up until an hour and a half later. They gave us a $4,000 quote to repair the ceiling, then sent us a bill for over $10,000. Their fans sat in our garage for two weeks before they finally came to pick them up. On top of that, we received countless threatening emails and calls demanding payment--despite the fact that we had already sent it. Turns out, they provided us with the wrong address. They even threatened to put a lien on our house over their mistake. To make matters worse, they tried to get us to sign a contract stating we were satisfied with their services, which we absolutely were not. This has been the worst experience we've ever had with a company. Save yourself the headache and money, and go with someone else!

If you would like your project done in a timely manner I suggest you go else where. Gaslighting…read morecostumers into believing that they are at fault when invoices aren't paid because they were never presented to us. 10 months since the projected got started and we will finally be done with them. If you appreciate your time and sanity do not with these people.

I had a fantastic experience with Servpro and was recommend to Servpro by two friends who had also…read moreused them. They put me at ease during an extremely stressful situation. I had a sewage backup that occurred in my condo bathroom and HVAC drain. I called Servpro at about 7pm (Monday) and the project manager immediately called me back at 830pm that same evening and was willing to travel to me to assess the damages that same night. I scheduled the assessment the next morning and the project manager was able to accommodate my schedule. The project manager, Brad, was very knowledgeable and very friendly. He explained his assessment and explained why. Since there was no insurance claim filed on this incident, I was required to put a 50% down payment. As soon as I made payment, his team was very quick to start with the sewage remediation. By Thursday the team was setting up the containment area (with zippers for me to pass through when needed) and started running the dehumidifiers and air filters. On Friday they started work and by the following Monday they finished the remediation. During the weekend someone even came by to check the moisture levels on the machines. The remediation team, Landon and Jesse, were fantastic with vacuuming everything during and after the cutting of drywall to minimize the spread of dust (an extra precaution since the contamination area was already sectioned off with the filter fans running to catch the dust). They made sure all the trash was properly bagged and that all work was documented through photos. They answered all my questions, tested areas that I had concerns about, and explained the process of spraying and steam cleaning. They were extremely professional and friendly and really helped calm me down during this high stress situation. I would not hesitate to use Servpro again! They are awesome!

We had water in our basement from the relay switch not working on our sump pump. the servpro team…read moredid a great job but forgot to open a closet door which we had been charged $85.00 to clean in the estimate. They graciously apologized and started the cleanup which took two days longer. Both account mangers Nelfa and Zack said we would not be charged as it wasn't our fault. (I even have emails to support this.). Jesse, mitigation cheif was also there. They were very helpful. Much to our surprise , our bill from Servpro was $1300.00 more than the estimate. When I asked for details for the extra charges to make sure we were not charged for the extra days, we were instead bullied and threatened, no explanation. Ronda said the additional charges were approved by the insurance company which wasn't true. We were not even asked to approve so why not. And if they are experts, the estimate should be close to the final billing unless we were charged extra. Sadly, if you have to bully and threaten, there is something terribly wrong with management. $85.00 if done correctly with the rest of basement compared to $1300.00.