I can't begin to thank these ppl enough for the excellent quality work they did in my foyer…read moreremoving and replacing tile that had been in there over 15 years. The original tile was put in without concrete board underneath So the grout lines cracked often And although I had the grout lines replaced, The tile needed to come out to be done right with new tile and grout!!! Bob the installer just finished and I am so thankful. The tile is beautiful, the workmanship is AAA and I will definitely continue shopping at Ralph's. My carpet is coming out next week and in the future I will find Carpet and have them install!!! Small family businesses are the place to go!!!! Thank you again!!!

After having a terrible experience with a competitor in Pekin, I called Ralph's to see if they…read morecould repair some carpet damage so I could list my home. They were SO FRIENDLY. Ralph came IMMEDIATELY, and the damage was repaired the SAME DAY. I'm not saying that they can do that for everyone, but I know I won't go anywhere else!

I have had wonderful experiences with Sutton's this summer. They even worked a rush job for me and…read morehad carpet (not just the run of the mill option) ordered and installed within a week and a half. I had asked if they could fit a time slot coming up that we would be out of town as the new carpet was going on the stairs and bedrooms. My husband doesn't love my home improvement projects so Sutton's saved my bacon there! When we had them back out to do the basement stairs and carpet I had the pleasure of meeting their installation team. These are some of the nicest guys I have had at our house doing work. Very quick and courteous! I believe they told me that they employ them personally so no subs here which I really respect. Communication all a long was fantastic! Can't wait until our budget and schedule align so that we can redo the hardwood floors on the main level. I know they will knock that job out of the park too!

Sutton's has provided our family with years of service as we upgraded our home, one project at a…read moretime. Whether it was the custom inlaid wooden and marble floor for our first floor bar and powder room or the custom Georgian banded stair runner for the front stairs, they executed our concept not stopping until it was perfect. Most recently, it was transforming our outdated primary bathroom into a spa-like experience that will accommodate our needs as we age. Everything was top drawer craftsmanship. They excel at translating our vision into reality using products that are available today!

I just wanted to let people out there that are considering using Vonderhids in Pekin Illinois for…read morethere flooring needs. you might want to consider using someone else. They did a terrible job for us. When they left almost every seem came undone. they came out three different times with three different installers. They all tried to fix each other's mistakes. which lead us to pay someone else to come out and refix all there mistake. They also destroyed several spots of drywall which we had to pay someone to come out and fix. plus it took them several months to try to fix. Also to top it off one of the owners made all these promise. then he came out and was it's like a new house there will be mistakes and then got extremely rude. He also was very sexist to my wife. After that we are done with them a very very expensive mistake. hopefully this will help someone from making the same mistake we did.

These guys did an AMAZING job on our hardwood floor and carpet. Very professional and their…read moreinstallers are the best in the area. Everything was perfect and we will use them again.

Caleb and his team sanded, prepped, and installed our new floor in 2 days while paying attention to…read moredetails. Very timely, professional, and a pleasure to be around. Very happy with the install and price!

Caleb White and his crew installed my wood floor. They are the best…read more Finished in the timeframe that Caleb promised. I highly recommend Caleb and Zach and the crew for any wood flooring. You will not be disappointed! Monica C.

Brenda and her team did an amazing job with helping me pick out carpet for my bedroom. The whole…read moreprocess was quick and stress-free, and the results look fantastic. I would definitely recommend them and use them again!

Brenda and her team were able to do an extremely fast turnaround installation of carpeting in TWO…read morerooms--a living room and a bedroom--with less than 24 hours notice of the moving truck arriving with furniture to put on top of that carpeting! They were fast, efficient, helpful, and enthusiastic, making the whole experience very satisfying. I strongly recommend their services!

I purchased from the East Peoria Lumber Liquidators (Store #1126), at the beginning of September…read moreand spent almost $10,000 for custom flooring. The buying process was really easy and I had great service, but after that everything went downhill. 1. Part of my flooring was shipped back due to it not passing their quality test, which delayed my timeframe. I explained every time I talked to a representative that I needed the job to be done by a certain date and I was assured several times that they would call my contractor so I could get on the schedule and that my job would not be delayed. 2. They never called my contractor. I ended up having to call around and find the number of my contractor and was able to finally get ahold of him so that he could schedule me. 3. The day of the job (September 30), my contractor called me at 6 a.m. to tell me that lumber liquidators did not send my work order over and that he wouldn't be coming out to start my job. 4. I went in person to the store to find out what happened with the paperwork and why it was not sent to my contractor so that the job could start. I was not disrespectful, but understandably upset. The employee, Rob, looked up my order, shook his head, LAUGHED at me, and then walked away and said "You are going to have to talk to Travis." I was very confused why he was laughing at me and walking away. I told him that was fine and I can wait (since I took the day off to be available for the contractor) and asked Rob how long it was going to take for Travis to come in. Rob told me he would call Travis and he would be in in a little while. He turned away to the back room and said very loudly, "I'm not dealing with this f*ing attitude," and slammed the door. I was in complete shock and afraid because he was acting very aggressive. It was just us in the store. He continued to slam doors in and out while I waited in the store for over 45 minutes. Rob did not communicate with me the entire time and completely ignored me. It finally took my father calling the store and speaking with Rob for him to FINALLY call Travis to find out what happened. Travis claimed the paperwork was sent the night before, but it actually wasn't confirmed till it was resent and received that morning/early afternoon. My contractor did not receive it till a little after 2 p.m. because it had to go through corporate. I told Travis how Rob behaved towards me and I did not receive an apology. In conclusion, my job was delayed and I was treated horribly because of the error caused by lumber liquidators. I understand that no one wants to be told that they did something wrong, but I did not deserve to be treated as such and, AGAIN, I did not receive an apology or any compensation for the inconvenience and disrespect I received. Consider this a question posed to the company, how are you going to fix this? They lacked communication, empathy, and failed to follow through on promises they made. I would not recommend using this store or this company. They do not respect your time or your money.

Super Disappointed. they were accommodating when our 6 year old floor started falling apart. They…read moreagreed to refund us the amount we paid for it. great. when we went to get the new flooring they told us they didn't carry it any more. ok.. fine. Picked out a new floor and ordered it. Picked up new floor...without checking invoice on the name of the floor...because why would we..they don't carry the old one. took it home. Our contractor laid the floor two days later while we were at work. when we got home...it was the wrong floor. it was our old floor, not the new one we ordered. After a week or so , and many phone calls...they said it was our fault we didn't check our invoice and that we signed pick up orders and we didn't catch this when floor was installed . They will not replace it or help us pay for reinstallation. They are the ones that messed up and will not take responsibility for it at all. Will never deal with this company again. They blame the customer for their screw ups.