I went to get a new headlight bulb for my car. The manager handed me a bulb (after I told him the…read moremake, model, and year of my car) and I drove away. When trying to install my bulb, I found out the bulb given to me was completely different. When I went back I had to show the burnt bulb so I could properly get the correct bulb. I then found out the store gave me a burnt bulb but they kept my receipt so I am not sure I can return it. Very frustrated.

I had a battery issue a few weeks back and out of respect for the employees,I can't share…read moreEVERYTHING but I can share a lil someone said. I'm attempting to purchase a battery when,PayPal decides to hold $500.00 transaction for 48 hours. I'm stuck,furious as can be and I was then asked to move my vehicle if I was going to be there for more than a day. After learning that I wasn't going to be there long,I was allowed to continue to rectify the problem. While trying to resolve the issue a young lady whom had assisted me with removing the battery for testing told me to not worry,I mentioned I had to be at a location that day Thursday to assist with volunteering at the food pantry. She looked at me said you look like a good man,I'm going to pay for that battery for you & you can pay me back when you get it. My wife looked at me and as I started to decline the young lady stated that I shouldn't allow my manhood to get in the way of gods deeds. We did the work and she helped me put the battery back in. Quality people,make quality workers, whom make quality friends! Thank you

This is my 3rd vehicle from these wonderful folks. Each time they've made it so each that this time…read moreI bought over the phone and they delivered it my job. Allen Fansler is the man!!!!

SCAM. Misleading. Deceptive. Dishonest. Crooked. Bait & switch. ONE star…read more I just drove 80 minutes and 70 miles with my family in the car with a "$5,000 winning ticket" just to be given a $2 scratcher... very frustrating. Literally everyone who receives this mailer is a "winner" (of a $2 lotto scratcher) Apparently the matching symbols don't actually mean you win $5k. DECEPTIVE. I talked to an employee and he had no sympathy or care for the inconvenience and waste of time and gas that he caused me. I don't trust a dealership that intentionally misleads and deceives its customer base. Do you really think someone will want to buy a car from you after clearly misleading them?? What a joke. I hope an attorney can shut this scam of a promotion down.

I try to do business locally when I can. I went to the parts dept. and inquired about some…read moreupgrades for my vehicle. I was told they would give me a call with a price. I never got that call. I went across town got the price while I was standing there and had the work done the next week. Several months latter I'm in the market for another vehicle. Because of that experience they were no longer my first choice to purchase a vehicle and we went to another local dealer and purchased the vehicle. Since then I needed a MOPAR part for one of my vehicles. Since they are the local dealer I returned to Family CJDR parts Department. They did not have the part in stock. I paid for the part and was told it would be in in a couple of days and they would call me when it came in. After a week and a half I called and was told by the employee who answered the phone in the parts dept. it had not come in. After another few days I went back to the parts dept and it turns out the part had never been ordered. This was an ordeal and a terrible experience dealing with the parts dep. and also the general manager. I will soon be in the market to replace my old 3/4 Ton farm truck. I have never dealt with anyone in sales so they may be an outstanding group of people, but because on my negative interaction with the general manager and the guy in parts dept, me and my family will no longer do business with them.

minus 100 stars. this company needs to be shut down in…read moreprocess of a deceptive trade practice law suit for selling a single mom a car with sludge in the engine and a extended warranty that wont pay to repair STAY AWAY FROM THESES JERKS 1 main thing when you buy a car from here or anywhere else take that car to a mechanic and verify any CODES IN THE COMPUTER, also verify with car fax. if car fax does not get a report on problems with a car they cant report it. verify with a major dealer to see if any problems .return car with in 3 day if any problems are found. then notify Carfax.

I cannot praise them enough! Honest reliable service! If you are stranded give them a call. The are…read morevery easy to work with. Gives you up front honest answers and doesn't kill you on fees! They have earned my business going forward! Amazing people!

Wounderful people to have help you out. They checked out our command unit for the fire department…read moredue to A/C issues. The found the problem and got it up and going again

They were great. I have a Yamaha and no one in Tyler would work on it. They did and came in under…read morethe quote even after buying a battery on top of repairs. Bring him your bike

Guy said 10 min wait,we waited at least 30 minutes and they did at least 3 cars that came after we…read moredid. Also had a trailer and didn't have anywhere to park either when we did get it,couldn't understand them that well either.

I had a low pressure warning and I had watched it for a couple of days. I knew I was swinging by…read morecommerce to visit property and usually, small town businesses just seem to be more fair about how they treat customers. This is not a fancy tire shop with a nice waiting room (there isn't one at all). It looks like what it is, a small town tire shop run by locals. I assume the man that helped me was the namesake, but not sure. I explained the situation and he explained it could be the weather fluctuations we have had. He aired all the tires up to pressure and said as low as this one was in comparison to the others, he thought it must have an issue. He takes the tire off and dips it in the tank. He looks at me, smiles and says, nope. No leaks he could see. He said to watch it as it could be a valve issue but he thinks it was fine. I asked him what I owed and he shook his head and said nothing. I told him he is an honest man and I wouldn't leave without paying him something. I pulled out a Bill (nothing crazy) and he said let me get you some change. I said no sir, that is for you. I appreciate you helping me out. I don't know when I will have another tire issue, but if I am near Castillo's, I will come here. One other thing. I asked him if he could grease the bearings on my trailer tires and instead of saying sure, he said he could recommend someone who could do a better job. Living in a metro area, it is hard to find and honest group who doesn't try and upsell you or tell you need to change something when you don't. I miss this about living in a small town.

I hope they are still in business and doing well. Some of the nicest fairest people run this shop,…read moreand they work hard there too.

Have a screw in the tire and of course no one is open on Labor Day....loosing air and calling on…read moreour trip home. Finally someone is open and friendly and got to us immediately!

I found this treasure just around the corner from my house. The people are friendly, fast and…read morehonest. I bought two used tires that where in great shape. Two days later one went flat. Upset I changed my tire for my spare and took it back. Without question he took the tire and begain repairs. I found out from another customer that I had a nail. I asked how much I owed for the repair and with a smile he said nothing. I am very happy with his service.