SCAM. Misleading. Deceptive. Dishonest. Crooked. Bait & switch. ONE star…read more I just drove 80 minutes and 70 miles with my family in the car with a "$5,000 winning ticket" just to be given a $2 scratcher... very frustrating. Literally everyone who receives this mailer is a "winner" (of a $2 lotto scratcher) Apparently the matching symbols don't actually mean you win $5k. DECEPTIVE. I talked to an employee and he had no sympathy or care for the inconvenience and waste of time and gas that he caused me. I don't trust a dealership that intentionally misleads and deceives its customer base. Do you really think someone will want to buy a car from you after clearly misleading them?? What a joke. I hope an attorney can shut this scam of a promotion down.

Total scam. Was sold a vehicle that was title washed. I posted a review about this 7 months ago…read more Was sent a mailer that said I had won $5000 it was a bait and switch tactic. They even overcharged a used vehicle by 10's of thousands of dollars. The wheel is falling off, it was used as a rental previously and was wrecked in the front end. Was not told any of this information. Buyer beware. Not a BBB credited dealership.

I try to do business locally when I can. I went to the parts dept. and inquired about some…read moreupgrades for my vehicle. I was told they would give me a call with a price. I never got that call. I went across town got the price while I was standing there and had the work done the next week. Several months latter I'm in the market for another vehicle. Because of that experience they were no longer my first choice to purchase a vehicle and we went to another local dealer and purchased the vehicle. Since then I needed a MOPAR part for one of my vehicles. Since they are the local dealer I returned to Family CJDR parts Department. They did not have the part in stock. I paid for the part and was told it would be in in a couple of days and they would call me when it came in. After a week and a half I called and was told by the employee who answered the phone in the parts dept. it had not come in. After another few days I went back to the parts dept and it turns out the part had never been ordered. This was an ordeal and a terrible experience dealing with the parts dep. and also the general manager. I will soon be in the market to replace my old 3/4 Ton farm truck. I have never dealt with anyone in sales so they may be an outstanding group of people, but because on my negative interaction with the general manager and the guy in parts dept, me and my family will no longer do business with them.

minus 100 stars. this company needs to be shut down in…read moreprocess of a deceptive trade practice law suit for selling a single mom a car with sludge in the engine and a extended warranty that wont pay to repair STAY AWAY FROM THESES JERKS 1 main thing when you buy a car from here or anywhere else take that car to a mechanic and verify any CODES IN THE COMPUTER, also verify with car fax. if car fax does not get a report on problems with a car they cant report it. verify with a major dealer to see if any problems .return car with in 3 day if any problems are found. then notify Carfax.

My younger sister was on the way to visit me an hour and a half away from any family when she had a…read moretire blow out, she called this business and explained her situation. The guy asks what car she has and checks to see if they have the tires available, this was at 1:20 on February 8th and she was 5 minutes down the road on a 75 MPH highway, after checking and stating they did have them available he then told her they would not be able to help her as they close at 2. He also told my sister they were rare and hopefully somewhere in Greenville would have them. She was panicked and had to go 40 on a busy highway which nearly resulted in an accident. I understand that business hours are in place for a reason, but I find it extremely disappointing that no effort was made to assist someone in an urgent and potentially hazardous situation. Surely this wasn't the owner of the business but regardless it's unacceptable to not help in a situation like that. I'm completely disgusted with the lack of human decency and would hope in the future you wouldn't treat anyone like you did my sister.

My tire pressure light had come on and I couldn't fix it myself so I came to them. Being in college…read moreand far from home I was worried I was going to be taken advantage of and end up spending a lot of money but the exact opposite happened. The customer service was great and they got to my car quickly for it being a Saturday. They checked my tires and put air in them and didn't charge me a thing. They know how to take care of their customers and I will definitely recommend them.

I cannot praise them enough! Honest reliable service! If you are stranded give them a call. The are…read morevery easy to work with. Gives you up front honest answers and doesn't kill you on fees! They have earned my business going forward! Amazing people!

Wounderful people to have help you out. They checked out our command unit for the fire department…read moredue to A/C issues. The found the problem and got it up and going again

They were great. I have a Yamaha and no one in Tyler would work on it. They did and came in under…read morethe quote even after buying a battery on top of repairs. Bring him your bike

Guy said 10 min wait,we waited at least 30 minutes and they did at least 3 cars that came after we…read moredid. Also had a trailer and didn't have anywhere to park either when we did get it,couldn't understand them that well either.

I had a low pressure warning and I had watched it for a couple of days. I knew I was swinging by…read morecommerce to visit property and usually, small town businesses just seem to be more fair about how they treat customers. This is not a fancy tire shop with a nice waiting room (there isn't one at all). It looks like what it is, a small town tire shop run by locals. I assume the man that helped me was the namesake, but not sure. I explained the situation and he explained it could be the weather fluctuations we have had. He aired all the tires up to pressure and said as low as this one was in comparison to the others, he thought it must have an issue. He takes the tire off and dips it in the tank. He looks at me, smiles and says, nope. No leaks he could see. He said to watch it as it could be a valve issue but he thinks it was fine. I asked him what I owed and he shook his head and said nothing. I told him he is an honest man and I wouldn't leave without paying him something. I pulled out a Bill (nothing crazy) and he said let me get you some change. I said no sir, that is for you. I appreciate you helping me out. I don't know when I will have another tire issue, but if I am near Castillo's, I will come here. One other thing. I asked him if he could grease the bearings on my trailer tires and instead of saying sure, he said he could recommend someone who could do a better job. Living in a metro area, it is hard to find and honest group who doesn't try and upsell you or tell you need to change something when you don't. I miss this about living in a small town.

I hope they are still in business and doing well. Some of the nicest fairest people run this shop,…read moreand they work hard there too.

Have a screw in the tire and of course no one is open on Labor Day....loosing air and calling on…read moreour trip home. Finally someone is open and friendly and got to us immediately!

I found this treasure just around the corner from my house. The people are friendly, fast and…read morehonest. I bought two used tires that where in great shape. Two days later one went flat. Upset I changed my tire for my spare and took it back. Without question he took the tire and begain repairs. I found out from another customer that I had a nail. I asked how much I owed for the repair and with a smile he said nothing. I am very happy with his service.

Update to battery charger price review. Happy to say after talking to Mr. Ward from Fix and Feed…read moremanagement, he agreed that indeed I should only had been charged what the price tag said. Went back and got the charger for the price that was on the shelf tag. Thank you very much Mr. Ward. I will continue to bring my business to you. Thanks Fix and Feed & Mr. Ward David C.

I do not know about other locals of this store but the one in Quinlan is run by rude college age…read morewomen who seemed put off by having to talk to my wife and I about ordering a specialized feed for our clients (horses). We were willing to buy a pallet of it and were not asking for any special discounts. This location is closest to our horse stables and it made sense to get the product at that location. We like to shop locally and support small businesses. Most people do nowadays. The first time I asked about the potential for getting this feed ordered, I was told that only one person could order it and she would not be at her desk until the following Monday morning. The cashier was helpful and kind. She took down our information and said she would put it on the manager's desk. I watched her walk it up to the desk, wished us a good evening. Again, was very pleasant. Monday I did not receive a call. Tuesday I did not receive a call. Wednesday I called the store and spoke to someone on the phone who said they were a supervisor and that the manager was busy and would call me back. Two more days go by with no phone call to either myself nor my wife. I was in the area on that following Saturday and decided I would stop by to see what was going on, trying to give the management the benefit of the doubt. The store was busy that day due to some sale or event they were having. I asked a cashier if the manager was there and she pointed outside to the table set up on the lot. I saw a table set up with food and I saw two very young women laughing and chasing each other around like high school kids. I assumed that the cashier must have been pointing elsewhere so I thought I would ask the girls where the manager was. To my surprise, both of them are the managers. I asked if anyone had tried to call me about the feed I wanted to order. One of them was pulled away to handle something, and the other was taking over the draining task of giving me the time of day. I was still behaving myself and being considerate. I was not letting on that I had been ignored for over a week. All I wanted to know was if it were possible to order a product they do not stock. That was all I wanted to know in the first place. The woman said she was the assistant manager and spoke to me in a condescending rude tone about how I needed to understand I was not the priority, there are other customers, and if I would be patient she promised that the manager would give me a call. She turned her back from me and began talking to another young girl and laughing about something on the other one's phone. I stood there until she turned back around and told her I had waited over a week for a phone call to just let me know if it were possible. She rolled her eyes, "yes sir, I realize that, I will let you know, and I will make sure the manager gives you a call." I had already made a decision that even if the feed could be purchased there, I was not going to give that store one single dollar. I went back inside the store and saw the cashier that helped us the original night we inquired about the feed. She had a long line of customers and was also helping the cashier next to her while packaging up something for an elderly woman at the brownie counter. She had the awareness to see me and smiled asked how I was, and if I was going to be able to get our horse feed order. She was clearly busy but took the time to acknowledge me and remembered why I had come to the store over a week prior. I told her that I had never received a call back, and she began apologizing and saying she promised she had left the note for the manager. I think she may have thought I was going to bite her head off, but I told her I knew it was not her fault .I explained my frustration with the way management behaved ten minutes prior. She listened and then offered a suggestion, asking if I was in need of that particular feed soon. She gave me the number to another feed store a little farther away and she told me that a lot of horse owners get their feed there, maybe they would specialize in horse products more than Fix and Feed. She was right. The feed store she told me about had my feed in stock. They do not list their product vendors online which is why my wife and I did know about it. I do not like driving to that store but I am willing to make the drive just so I do not have another conversation with the management at the Quinlan Fix and Feed. Since then, many of our clients have complained about the management of that location and shared similar stories with my wife. I have never been disrespected in such a way, especially when I was trying to give them regular business, possibly buying a pallet of specialized horse feed at full price monthly. The Quinlan store employees are professional, considerate, and seemed to care. The management should take some notes. I also asked for the owner to call me, left an email on the store website, and have received no communication.