SCAM. Misleading. Deceptive. Dishonest. Crooked. Bait & switch. ONE star. I just drove 80 minutes and 70 miles with my family in the car with a "$5,000 winning ticket" just to be given a $2 scratcher... very frustrating. Literally everyone who receives this mailer is a "winner" (of a $2 lotto scratcher) Apparently the matching symbols don't actually mean you win $5k. DECEPTIVE. I talked to an employee and he had no sympathy or care for the inconvenience and waste of time and gas that he caused me. I don't trust a dealership that intentionally misleads and deceives its customer base. Do you really think someone will want to buy a car from you after clearly misleading them?? What a joke. I hope an attorney can shut this scam of a promotion down. read more

Commerce Chevrolet - Tires Near Me - Commerce, Texas

Total scam. Was sold a vehicle that was title washed. I posted a review about this 7 months ago. Was sent a mailer that said I had won $5000 it was a bait and switch tactic. They even overcharged a used vehicle by 10's of thousands of dollars. The wheel is falling off, it was used as a rental previously and was wrecked in the front end. Was not told any of this information. Buyer beware. Not a BBB credited dealership. read more

This is my 3rd vehicle from these wonderful folks. Each time they've made it so each that this time I bought over the phone and they delivered it my job. Allen Fansler is the man!!!! read more

WARNING: if you receive a mailer and "win" do not get excited... it is 100% a scam. After calling THREE times I was reassured that I had won a $5000 prize with no strings attached. I was told all I had to do was make an appointment, bring my mailer and an ID to confirm address. After doing that I would be given my prize. This dealership and its employees are so deceitful. I can't believe this is legal, and really makes you reconsider ever purchasing a Chevrolet. read more

They live up to the used car salesman stereotype, predatory and dishonest. Chevy should do a better job monitoring the dealerships.

Received traffic generating promo in the mail which claimed to be a winner, yet, even after calling and making it clear we were not interested in a vehicle we were 'allowed' to believe we won. An appointment was set with an imaginary 'Ginger' and we drove the 20 minutes only to find the prize identified meant nothing and you still had to match for a 1 in 100,000 chance to win. When I showed my disappointment the response implied I should have known. If they will openly deceive you to come in why would I buy a vehicle? read more

Great car buying experience thank you a lot to kail Turner!! In need of a car go see him

we showed up to receive a $5000 cash prize based on the " wheel of Fortune" and they sent us. Because our pin number didn't match what they had. We were only entitled to a $2 lotto ticket. With an asked to look at some of the cars on the lot and the salesman said he could help us out with that. We told him we weren't looking to buy for 1-3 months, but we were curious what inventory they had and the pricing for future reference. My boyfriend would be the one purchasing the vehicle and taking a loan out through his own bank. We asked to test drive some of the vehicles and he said yes and started taking our info down. After writing down all of our information he left for a couple minutes and during this time I received a hard inquiry on my credit report. When he came back to show us one of the cars, not only could he not provide pricing information, but after I asked him why he had used my information and why he had run our credit even though we told him we wouldn't be purchasing a vehicle today. He stated " I thought you were looking to buy a car." I informed him again that I would not be involved in the purchasing of this vehicle and that we weren't going to be buying today. I explained that my credit had gone down 16 points because of this hard inquiry and I was unhappy because of this. He then proceeded to ask another salesman to try to convince us to buy a vehicle to take home that day and after continuing to object, we were finally able to leave. They made us assign paperwork with the idea of going on a test drive but instead they ran our credit for a vehicle we weren't even buying And had no knowledge of pricing on either. I would not trust them or their employees with any of my information and I will never buy a vehicle from here because of how unprofessional and shady this whole situation was. I want this inquiry removed from both of our credit reports and we are reporting this to all of the credit agencies, the BBB, the fraud department, and anywhere else to help prevent others from being scammed or giving their information away unwillingly. read more

Nahhhhh. How about the Wheels of Fortune scam mailers going out right now? Got one from this location. You do the "Match & Win" and essentially win, right? Negative. You call the actual location online for this dealership and the operator transfers you to an extension that goes to VM. If you call the number on the mailout, you get a call center. We spoke to one named Mike and another right after that named Osmin(who sounded exactly like Mike, which I pointed out and he sounded shocked to be called out.) Initially they tell you that you've won and want to get your name, number and set up a time for you to come in. I ask lots of questions when it comes to "too good to be true" scenarios. They literally tell you that you've won and to come in for your cash. I finished that call with Mike and decided to call back with questions. That's when I got Osmin, who sounded exactly like Mike from my first call. I asked point blank if we were to go up there would we walk away with what it say we've won on the mail out. I was told yes. Until I asked if they were gonna make us spin a wheel to find out we actually didn't win said prize on mail out. He then stuttered, got real fidgety over the phone and said..."ohhhhh, yeah....you have to spin it to see if you won for real". None of it is printed on the mail out, so it's a full blown scam just to get people in there to listen to a sales pitch for cars no one can afford right now. I told him that none of what he was telling me is anywhere on the mail out and asked him why he was being deceiving. I think about people who will get these, think they've won, spend money on gas driving there to be deceived. Not cool. Especially all for foot traffic in your showroom. In the end, I asked to speak with a manager by the name of Ray. Been waiting for a while now. But steer clear if any dealership wanting to scam you just to get you there. That tells you everything you need to know about them right from the start! read more

After sales service is not good! Having issues getting plates and registration from them. Getting back to customers is not a priority to them! Also ad I saw said mileage on Ram pickup was 18,000 miles. When we got there it was actually 63,000. Did get them to come down some on the price. read more

I am an Active-Duty Naval Officer. I have had one of the worst car-buying experiences with this dealership. I never really sit down and type out this much for reviews, but the people need to know. I made a deal over the phone to buy this Tesla Model S Performance and, in return, trade-in my Cadillac. I have been speaking with two guys, Carlos and Ralph. Carlos has been immensely helpful and has shown me everything I wanted over face time. On the other hand, Ralph was one of the cockiest disrespectful egotistical person I have ever met. Ralph was the finance guy, and getting my finances sorted out was unnecessarily complex and cumbersome. He sounded like he was doing me a major favor by selling the car. That in and of itself should have been a major red flag, but I still proceeded(because I'm an idiot). After getting all the finances sorted out, I drove about 1000 miles(30 hours) round trip to trade in my car and pick up the Tesla. I ensured everything was set with finance before I made the trip. After I arrived, they looked at my Cadillac physically before they took the keys and approved the trade-in. I ensured they knew what they were getting and what I was receiving. There were some issues with the Tesla that they were selling. Some scratches and dents in the rear bumper. And a whole trim piece falling off from the front. Also, they installed the wrong size tires. I asked if they could help with any of that, and they said everything is as is, and they are selling the car at a loss, so they can't help with these things. Keep in mind they know that I have driven for a while to get there, so in a way, they sorta got me. Like, I have to buy a car. Otherwise, this trip would be a waste for me. I bought the Tesla and drove the 15-hour drive back home. I was approved for up to 43k and took a loan out for 33k. So I can get another 10k if I want to. Two days go by, and super shady stuff begins. I got a message from them saying they cannot accept my Cadillac because what they quoted for it was 10k more than what it is worth. I was like, well, the deal is done, we've already signed paper works, you guys saw the Cadillac in person, and at this point, you've already accepted the car. They were being complete jerks and gave me two options. I either pay the extra 10k or have the deal unwind. If I do not do that, they will report the car stolen. I was quite literally shocked. They knew I was approved for the extra 10k, so they thought I'd agree and pay for it. Mainly because they know it would be such a hassle to deal with unwinding the deal for me. When I reminded them that this was a done deal and they had to send the title paperwork to the DMV, they just flat-out disagreed. Ralph, proceeded to threaten me with criminal charges and said they have done this many times and know how this works. His whole tone is quite condescending and very disrespectful. He or the dealership quite literally does not give a single fuck about their customers. They messed up, and instead of owning up to their mistakes, they made me go through all this hassle, hoping that I'd comply since it would be such an inconvenience for me if I didn't. Whatever they did was unethical, and not sending the title to my bank AFTER the deal had been made is not lawful. They knew that I was in the military and had minimal time to deal with such circumstances, so they took full advantage of the situation. Very unethical and disrespectful. I proceeded to unwind the deal and get my car back. This was one of the worst experiences I have ever had with a dealership. This place does not care about its customers, and I would highly recommend going elsewhere. And to Ralph and the management, if you are reading this, I hope ya'll sleep well at night knowing how terrible of a person you all are. read more

What an amazing experience I just had at Commerce Chevrolet! The service staff, especially Gabriel, went above and beyond to take care of all of my service needs for my Tahoe. He gave me the best customer service I have ever re wives after owning 7 Tahoes!! Number 8 is getting bought right here!! Thank you Commerce Chevrolet!!! read more

DO NOT BUY FROM HERE! IT IS A SCAM! If I could give this place 0 percent rating, I would. This place will sell you a "new" vehicle with low mileage and a warranty then when something goes wrong with the car (and it will) they won't be able to pick your vehicle up for weeks after! They will promise you a vehicle to get you back and forth in the meantime, but then NOT even provide a rental/loaner at ALL. They will promise that they will get you into a nice NEW car and that it would be more simple to just switch, then hit your credit again, only to get approved and not give you a car. I speak from personal experience. I bought and am now financing an almost new vehicle from Commerce Chevrolet in December and my car already broke down on me in the middle of the highway on my way home from work. Called them the day the problem occurred only to be told my warranty doesn't cover it and no one has come to pick up my car for service after weeks of being without transportation. Now since they have ran my credit twice, and not given me the car I got approved for, I am without a car to get me and my kids where we need to be. read more

Received a flier in mail. 60 hour beat the clock event. Flier had scratch offs for prizes. Scratched $5000 or tractor "winner". Called hotline to verify even though the flier stated no gimmick. Yes that is correct you won that prize bring the flier in with proof of address and collect prize! Drove to the dealership and gave the flier to the salesman. He said you won a lotto ticket! My flier scratch for the lotto ticket said try again but that's what he said we won. No $5000 or tractor where it said winner. I would be cautious dealing with this place. read more

Commerce Chevrolet - No gimmick prize winnings! - Tires Near Me - Commerce, Texas

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I messaged with them this week and they said for me to come in at 4:30. I was there by 4:30 and when I walked in a told them I had an appointment, the guy told me "there is no one to help you, could you come back Monday because that would help us out a lot". The guy was very rude as well. read more

Do not buy used cars here. I bought a used 2011 F150 here in April 2017 and had several issues. First, they gave me a bad rate, no problem because I was going to refinance at my credit union. When I went to the credit union, they pulled the carfax. The could not use the truck as collateral because the carfax showed odometer rollback and two wrecks. One of the wrecks showed major front end damage with airbag deployment. Yes, I should have pulled the carfax before buying, but they are a "certified" used car dealer and Gene told me the carfax was clean, that he checks the carfax on all the cars at auction before buying. The Carfax showed the car was bought at an out of state auction. Second, I split the cost of a set of tires with them as part of the purchase contract. Part of the deal was an alignment after the tires put on. After taking delivery of the truck, it needed an alignment and a new tie rod. Also, on delivery of the truck, the horn and cruise control did not work, it had no coolant in it, and they had not fixed the rear interior door handle that was suppose to be fixed before delivery. They did fix the horn/cruise control issue, but I don't know how they did state inspection before selling the truck without checking the horn? I had to replace the coolant reservoir since it was leaking. Gene Graves and Chris Graves refused to do anything about this. Do not do business here. read more

Commerce Chevrolet - Tires Near Me - Commerce, Texas

LET ME TELL YOU GUYS SOMETHING! THIS DEALERSHIP WENT BEYOND MY EXPECTATIONS IN CUSTOMER SERVICE AND EVERYTHING A CAR DEALERSHIP SHOULD OR COULD DO FOR ME!! It started off with Kail Turner welcoming me in his office like was my office, and I'll say this... I've never had a good taste with car dealerships/salesmen but Kail changed my views with today's experience. There are good car salesman out here who work for amazing dealerships. I always thought they didn't care about buyers or helping someone like me with bad credit and low down payments. Even tho they were busy Kail was still managing both me and whatever else was going on and still giving outstanding customer service. Even his coworker next door to his office offered me and my girlfriend food. Overall, I was blown away at what they could do for me. DON'T LET OTHER DEALERSHIPS RUIN YOUR CAR SHOPPING EXPERIENCE! THIS DEALERSHIP IS FOR THE PEOPLE! read more

Commerce Chevrolet - Tires Near Me - Commerce, Texas

Stay away from this dealership. If you do buy a vehicle from them make sure to check the vin# yourself. Do not trust their word. They are a dishonest dealership.. In the long run you will wish you never bought from them. read more

Randy Abney was incredibly helpful and so professional, but I appreciated the personal touch he added to the deal as well! Excellent experience and would highly recommend him and this dealership ! Thank you Randy ! read more

We were in need of a bigger vehicle but still in our price range and good on gas and Randy worked sever days trying to find one and he came through in the end. I love our 2015 equinox it's perfect!! read more

Great car buying experience here!! Very helpful and very cooperative and competent! Love our new suburban. Super nice no pressure and a great value!! Come see these guys!!' read more

BUYER BEWARE!!! I found this dealerships ad online and I am over 4 1/2 hours away. I arranged a purchase of a new Buick Enclave over the phone sight unseen. I was told the vehicle was used as a demo and had no more than 3000 miles. My purchase order showed it had over 5500. Wasn't a deal breaker but showed either a lack of genuine effort to verify information or an intended lack of transparency. Either is avoidable when dealing with a person who performs their job with INTEGRITY! When purchasing I asked if the dealership could provide transportation of the vehicle to Houston. I got a call back and was offered transportation for $750 from "a guy in the back who helps us sometimes". I asked the general manager of a general motors franchise dealership to arrange transportation of a brand new vehicle and his professional best was to offer a guy in the back who has a trailer. He didn't offer professional transporting from a licensed, bonded, and insured transport company. His response was extremely unprofessional and well below standards expected from a GM dealership! I took the purchase order to my credit union and signed all of my loan documents and scheduled my first payment date. My credit union sent over their drafting instructions which effectively funded the purchase. I received a call from the general manager confirming the payment instructions had been received and he congratulated me on my purchase. The deal was done. I informed him that because I was so far away that I wasn't sure exactly which day I could make the trip to pick up the vehicle. We discussed me possibly flying into town on Saturday or Sunday and he assured me that he would make sure the vehicle was available for me to pick up either day. On Saturday I messaged to schedule pick up for Sunday which he already agreed to do. His response was he "already made plans". It had clearly become an inconvenience for him now that the deal was done. In the sales stage he assured me that he was willing to do whatever it took. After the funding was secured he chose to not honor his word. I actually made the trip early Tuesday morning by car. I had been driving for over 4 hours and had gotten within 30 minutes of arrival so I called the dealership to request that the paperwork and vehicle be prepared so I could begin my long drive back to Houston as soon as possible. I was then informed by the general manager that he had sold the vehicle to another buyer on Monday! So to clarify this situation, this deal was negotiated, completely funded, and they were notified I would try to travel sometime within the week and the general manager then sold a vehicle to another buyer that I had purchased and my credit union paid for already! THIS WAS AS OUTRAGEOUS AND UNETHICAL AS IT GETS!!! The general manager said that he had not cashed the check yet so technically he had not received funds yet! After arguing with the general manager I called back and asked to speak to the owner. I was told that the owner was there and was placed on hold. The general manager took the call again. I explained to him that I had nothing more to say to him and that I wanted to talk to his supervisor which happens to be the owner. He told me that I would not be allowed to speak to the owner. I asked for an email address so I could communicate with him that way. He said I would not be getting that either. Then he told me it wouldn't make any difference to speak to the owner anyways. I said I would see about that myself. His response was, "THE OWNER IS MY SON AND I AM HIS DADDY AND HE IS GOING TO DO WHAT I SAY REGARDLESS!" After all of his unprofessional conduct and insults towards me and the purchase I had made he chose to insult and belittle the owner who he said is his son who according to him is not capable of running the dealership independently because HE IS GOING TO DO WHAT HIS DADDY SAYS! WOW!!! After dealing with all the UNPROFESSIONALand UNETHICAL CONDUCT of this dealership I made a purchase somewhere else. I messaged to general manager to inform him that I made another purchase and was treated professionally and respectfully unlike my experience there. His response was sarcasm and then he sent emoji kissy faces. THE GENERAL MANAGER AT A FRANCHISED GENERAL MOTORS DEALERSHIP LITERALLY SENT A TEXT WITH EMOJI KISSY FACES TO A CUSTOMER!!! THE COMPLETE LACK OF TRANSPARENCY, DISHONESTY, UNPROFESSIONALISM, INSULTING, AND UNETHICAL CONDUCT IS APPALLING!!! I was treated horribly by this dealership and want everyone to know my personal experience to increase awareness about how this dealership treats customers!!! read more

Clifford - phenomenal customer service. I had a Buick specific issue that led me to this dealer for the first time since I moved to town. Clifford made this a great experience. My car came in with significant issues, needed 2 different dates of repairs, and Clifford worked with me to make sure I left feeling taken care of. It's much appreciated. Thank you! read more

We purchased a new truck yesterday and It was the best truck buying experience we have ever had...and we've had a lot! Very professional employees at Commerce Chevrolet! We will be purchasing more vehicles in the next year and this is the dealership we will be using! You won't be disappointed if you make the drive out! Thanks you all for making buying this truck a non-stressful event! read more

Was appalled at the mail scratch off scam that they have been sending out. Seems like everyone is the winner of a truck or 30,000 cash prize. They are all winning scratch offs. When you read closely it says if you matched a pin to a prize you could win any of the prizes listed not the exact prize you matched. The one that is mailed to everyone is the winning pin that matches the truck. The actual prize is a $2 lottery ticket, after they harass you for information. The sick thing is when you call their number to confirm you are a "winner" an employee answers the phone and tells you that you won the truck or cash prize. I can't believe this is legal when the only winning prize is the $2 dollar lottery ticket. Big companies like this should be liable for false advertising and scamming the public. It doesn't seem worthwhile for the company to do this in the first place, when it only makes the public angry. Seems like more risk then reward... read more

Commerce Chevrolet - Looks like you won a truck! Lies - Tires Near Me - Commerce, Texas

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Joey--service consultant. We were traveling from out of state and had issues with our C5500. Joey was very helpful and professional. His mechanics diagnosed the problem, ordered parts, and installed them. After an additional adjustment, we were able to return home. The initial fix developed a leak, and we took our truck into our local Chevy dealer. After the local mechanics fixed the problem, Joey spoke with his manager and they covered half of the repair bill from our local service center. We appreciate Joey's efforts on our behalf! read more

After the purchase of 7 different vehicles by family, friends and myself, I can say that I would not buy a car anywhere else. The staff here provides more service without sales pressure, and no matter what the difficulties, if you want to buy a car, they will find a way to get you in one. read more

Wonderful experience buying a BMW from these folks. They were genuine and really helpful. They worked hard to find a deal that worked for us. When it's time to buy another car, we will gladly make the trip from Dallas just to buy from them. read more

Just went up to the dealership to claim my prize of $5000 or a Polaris Ranger to find out they are running a scam. Their mail out flyer showed that we won, my wife called and they told her she was a winner, and when we went to claim our prize they just tried to sale us a truck and when they didn't have what we needed they told us we won a $2 lottery ticket and not the $5000 like the flyer said. Don't waist your time with Commerce Chevrolet Buick!!! read more

I have now bought 5 vehicles from Commerce Chevrolet and let me tell you. THEY GET IT RIGHT! They have consistently gone above and beyond. If you're looking for a great deal with no confusion, this is the place. read more

UPDATE: 2/6/19 Just had the check engine light come on again and guess what it is? It's the same catalytic converter that they "replaced and fixed". Another $700 to get it fixed! It's UNBELIEVABLE the amount of problems that I've had with this car in the short time I've owned it. I would love to talk with the owner of the dealership. How about you give me a call and show me some customer service. Read below to see the saga that I've gone through with this '09 GMC Acadia. read more

My family has purchased 2 vehicles from Commerce Chevy and they are awesome! Wonderful customer service experience and the staff really care and try to help you. Chris and Gene are true professionals, and honest. Car buying can be a pain but not here. My parents have purchased here on my recommendation and had a great experience as well. read more

I paid cash for 2017 escape, i leaks water as was a minor front end accident. They all lied to me about the condition of the car. The car had only one key, it cost 300 for the second key. I would not trust this dealer! read more

Horrible car buying experience. Customer service was below par. Staff was rude after leaving the dealership and trying to get them to fix the vehicle that broke down twice on my way home. read more

I bought a new 2018 Chevrolet Equinox Premier and it was a better experience than I could have ever imagined! From start to finish, the team at Commerce Chevrolet Buick was exceptional. Kevin helped me pick out my dream car while Chris made the financing side a breeze. Brandon was extremely courteous and knowledgeable when delivering my car. Can't wait to go back to them!! I would highly recommend to anyone looking to buy a new or used car. read more