I purchased a fuel pump at this store and got a mechanic to test it which ended up saying the fuel…read morepump was bad when I had literally just purchased it a few hours prior. I went to return it and they insisted that I was scamming them. They told me I did not purchase it there and that I was lying, although I had the receipt and box. worst auto parts store. would never return. manger came out and gave me the money after every employee present said they can not give it to me.

Customer service was really bad. I gave them a call asked the simple question and the lady just…read morehung up on me with no answer. Very disrespectful. Bad customer service.

I walked into the store April 7th at 9:50 PM. I went to warranty import direct relays that I bought…read morefrom O'Reillys in Fontana. I gave them the phone number that we purchased the relays. No surprise not on file for the warranty. The lady then proceeds to give us an attitude about the situation. All you have to politely say hey this is out of my control and apologize. I don't ever take the time to write reviews, but this did it for me.

Adrian is a hero!!…read more I've been here a few times and he's extremely helpful! I appreciate amazing customer service but he's just altogether a great human. I used to go to other automotive places down the street, but now I am an Orielly only customer

This place had my item I was looking for and also gave me…read morechoices not just gave me what they wanted , they showed the choices to me and I picked what I wanted, great group of people and very helpful, in the office and outside with the guys that carry everything and anything to your car.

I appreciate the great customer service, everyone was very nice and professional. I got my…read moretransmission pretty quick and they were ready for me before I got there.

I walked into parts authority needing specifications and help for a vehicle and the employee named…read moreTony I believe I want to give a shout out to Tony he's awesome he had great customer service a very honest and and it wasn't trying to get over on me told me the truth about thing and which I needed and help me not just with fast steadiness with with great customer service the guy needs a race thank you

For parts yes, just watch you purchase void... my husband went in to buy a battery, the sales car…read morecharge his card then voided it. Because my husband decided to use a different car. We that void never happened almost $200 was charged & not refunded. I went in to speak to them in person to straighten things out & get my refund... The manager at the time ( German) was rude when I explained to him what happened & I needed the refund... he asked for the voided receipt, & I showed him that it did get pulled from my account. Even showed him a letter from my bank that it was deducted from my account. After 20mins of him looking through their books, called corporate... he came back rude & said it doesn't show in his system. Asked for my # & said corporate will call me. Also asked to take a copy of the receipt... well I didn't wait for that call. I just let my bank handle it at this time. Manager was rude as hell (German) to me like as if I stole from him. I told him yo go back & check his cameras. There he'll find his thief.

Integrity and customer support was amazing!! Manager Tony…read moreand his crew did a great job helping me find a solution when Odyssey Battery Comp refused to honor their warranty on a 4 month old battery. Tony got their regional reps involved, kept me informed. They provided me a new NAPA brand AGM. For that I am very very grateful.

Terrible TERRIBLE customer service. Just go to Amazon. Tried to use this location in a pinch, being…read morein the military I wasn't able to leave work early enough, and ended up getting there to pick my ALREADY PAID FOR, ONLINE ORDER up a couple minutes before closing. The associate, who was locking the doors EARLY wouldn't just grab the part for me. I drove 30 miles to get this part which I needed same day, just to have the associate laugh at me and say no. Before the posted hours were closed. I completely see why Amazon is taking over, and will be utilizing them moving forward. Very disappointed in this location.

I tried to support this small business by purchasing front rotors, but I ended up getting scammed…read more The parts I received were not the right parts for my car. Essentially Steve, tried to sell me something much cheaper parts after promising the parts I ordered were available. When I tried to return them, the store refused to give me a refund even after I agreed on 35% restocking fee. This is not how you treat customers, especially those trying to support local businesses. I will never shop here again and will make sure to warn others about their shady practices. STAY AWAY!!!

the new owner Steve is a real life ahole!!!! I've been…read morecoming to this place for over 12 years and have always been treated like family. Manny the owners father, was a great man and understood how to do business. i will no longer use this place for parts. ill just go to rockauto.com and order the same exact parts for a way cheaper price. yeahhhh I recently found out that Steve got rid of the riverside warehouse and claims the warehouse is in la, lmao!!!!!! JOKE no thank you STEVE!!!!!!!! Bring Manny and Alex back

I've been looking for my brake pads on my vehicle throughout all other parts, dealers, and parts…read moreAuthority was the only one that carried or at least special ordered my parts in within one day I've used them before and I'm about to use them again today.

Good as it gets for parts get it fast or when they could get it a little patience you will be…read morerewarded with a good price.better than those other chain stores.(good work employees)

I normally go to autozone, but since I was at Walgreens, I decided to just go across the street to…read moreAdvance Auto Parts for the first time and look for filters for my car. I had no clue what or where I was looking for, so I immediately just stood in line, waiting for help. Special shot out to Doug for helping me get filters for my car. it was nice actually being helped and not mansplained or ignored for being a woman and knowing so little about cars like I'm often made to feel at Autozone right down the street. I was just at autozone last month and was made to feel like for asking a question by a woman employee, no less. ‍. I'm definitely making the switch to Advanced Auto Parts. Thank you, Mr. Doug!

No wonder you have to leave California, do better. Yeah great sale, you buy something and go to…read morepick it up, they don't answer the phone . They email you a canceled order even though it shows two in stock great business practices way to go out with a bang