Oddly small stock for such a big location, definitely was not the friendly feel you get from most…read moreplaces here. Definitely won't be back. Much better auto parts stores in town. Sad.

My sister and I were on a road trip. Her alternator went out in Buffalo, WY. No where in Buffalo…read morehad the alternator. So we called the closest town over, which made us have to back track 30 min. It's ok! We made it to Napa, Sean and one other gentleman got us the part, let us replace it in their parking lot, lent us the tools we needed and even helped loosen a couple bolts that we could not! We had 4 kids and a dog with us and they were getting antsy! But in an hour and a half we were back on the road back home to Colorado! We can not thank you all enough for all of your help!

My friend visiting from the East, needed a small repair and it cost $400...to clean the jets on the…read morepropane tank.... Taking advantage of travelers... NOT GOOD!!!

$515 to winterize and inspect the water heater on my camper. I can winterize my camper in about 45…read moreminutes. I only took my camper there to find out what was wrong with my water heater (they didn't fix it). They asked me if I wanted them to winterize it while it was there. I figured they could do it at least as fast as I can. After all, they are professionals. I was wrong.

We rented an Enterprise rental for our 2 week long road trip across the country. We needed to get…read morean oil change on our van. The closest Firestone was in Sheridan Wyoming. We scheduled an appointment via telephone and headed to the location. Once we arrived, Marie (who appeared to be unfriendly at first) helped us check in and got us started. They got our van serviced within the hour. She advised us that we will most likely need new tires very soon, but enterprise would not approve the new tires because they still had some tread left. Overall, we were satisfied with our visit and thank you Marie for advising us about the tires!

We called on a Tuesday to make an appointment for tire rotation for the next day. My husband…read moretalked to a man and he made us an appointment. When we showed up for our appointment, there was a lady at the front desk that said we did not have an appointment. She argued with my husband and said he did not call. He showed her the number he called on his call log on his iPhone, and which was their number and was logged for about a 40 second call (during which he made the appointment the previous day). She did not apologize and we left and went to Les Schwab Tires down the street who took us in immediately. Firestone lost a good customer. What poor customer service! We have three vehicles and would have been great customers for them.

We are driving Minnesota to NW Montana, hit a deer east of Buffalo, WY. Hammer service department…read moreis open on Saturday, 8-12, listed on their website. Mike, service representative, was awesome. He personally pulled out all the broken pieces of grill, assessed the immediate needs, told me to contact Billings Chevy for right headlight assembly, and the mechanic secured the oil cooler, which was completely flopping in the wind! Gave us great advice, start to finish 35 minutes. Absolutely incredible!

So friendly!! Hammer Chevy was the only place in town willing to fix our broke down truck the day…read moreof! They were so helpful and we really appreciated them fitting us in. I would highly recommend this place not only based on their service quality and friendly manner but also their willingness to help a broke down family in a hurry.

They called me back immediately and were very polite. Had the parts I was looking for, used OEM…read moreToyota Tacoma rear headrests. But price too high. Going to look for better pricing. But nice guy to talk to

Company sent me a letter that I was due a refund of $414.26, in March 2022. Could not put credit…read moreback on the credit card. Told me I had to set up a Zelle account and request a refund. Three request sent, did not except my request, spoke with Zelle. Then Mainland Auto said they would send a check., June of 2022. NOPE, NOTHING!! Wanted me to make Zelle request again. Going on 5 months of me reaching out to them, they do not follow through. Guess my next option is the Attorney General. This Company is the absolute worse with customer service! I WANT THE REFUND YOUR COMPANY SAID WAS OWED TO ME!

I ordered a steering column for my dad's gmc sierra. This was last week Friday. I have given the…read moreVin to assure it will be the correct one . Then I paid $693.36 on Friday. It's Tuesday and I call to see if it was shipped yet . And he says they are other customers ahead of me . Something isn't right . The part is paid for . But it hasn't shipped yet . That's not good business. I thinking about canceling the order and demand a refund .

Yesterday 06-09-21 my Jeep Wrangler lost tire and rim on westbound I 90 about 20 miles west of…read moretown. I had to have the car flat towed back to town. I called Sheridan motors --after a long wait I finally got transferred to service manager. He gets on the line and I tell him my problem and he say he has no time to do a visual inspection and please take car to Firestone in town --then hangs up. I have seen and heard BAD customer service but he takes it to a new level. How much more trouble could I be in --heading for Seattle totally broke down and no help from this amazing dealership. With this kind of company service , Home Depot, Costco and Amazon will continue thrive Potential customers---customer service here is DOA. Ron R

I've always had my 2017 Ram 6.7 serviced by Sheridan Motors and they've always had friendly…read moreservice, but this time they went above and beyond and I couldn't be more thankful for the guys at Sheridan Motors! I work here in the summer and down south in the winter so when my check engine light came on a month before needing to head south I was worried I would not make my deadline out of here. It was an issue that meant I shouldn't drive so I left my Ram at the dealership to hopefully be able to be fit in before the end of the month. All my research about this check engine code meant not good things and the tech even thought he'd have to tear completely into my transmission to diagnose the problem, but he kept poking around and found that it was a simple pressure valve that they had in stock! They were able to fix my pickup and get it back to me way before my deadline to head south! Also they have Rotella T6 in stock right now so I scheduled an appointment to get that changed tomorrow. Thank you Kelly for all of your help. Such a relief knowing a dealership you can trust when you need them. Oh! I almost forgot! My truck was clean when I picked it up too! It definitely didn't sparkle when I dropped it off. Thanks again guys!!